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  • Ms - Jasmine Loh

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    The document is a survey feedback from a guest named Jasmine Loh who stayed at the Spa Village Resort Tembok Bali from March 15-17, 2024. The feedback includes scores for various aspects of her stay which were mostly 9s out of 10, indicating a very positive experience. It also includes details about her reservation, demographics, and segments. The alert for her feedback was closed on March 22nd.

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    Ms.jasmine Loh,

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    The document is a survey feedback from a guest named Jasmine Loh who stayed at the Spa Village Resort Tembok Bali from March 15-17, 2024. The feedback includes scores for various aspects of her stay which were mostly 9s out of 10, indicating a very positive experience. It also includes details about her reservation, demographics, and segments. The alert for her feedback was closed on March 22nd.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views4 pages

    Ms - Jasmine Loh

    Uploaded by

    fo svrtb
    The document is a survey feedback from a guest named Jasmine Loh who stayed at the Spa Village Resort Tembok Bali from March 15-17, 2024. The feedback includes scores for various aspects of her stay which were mostly 9s out of 10, indicating a very positive experience. It also includes details about her reservation, demographics, and segments. The alert for her feedback was closed on March 22nd.

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    © All Rights Reserved
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    of 4

    Created March 23, 2024 at 4:20:40 AM UTC

    :) CLOSED

    Loh, Jasmine
    9/ 10 March 21, 2024 at 4:56 PM PST
    Property: Spa Village Resort Tembok Bali
    0 subscribers

    Email Guest Reopen Alert Add Note Subscribe

    Guest Information

    Guest Name Loh, Jasmine Property name Spa Village Resort Tembok Bali

    Email jasmineloh85@hotmail.com Checkin Date 03/15/2024

    Feedback Date Thu Mar 21 16:56:54 PDT 2024 Checkout Date 03/17/2024

    Reservation ID 316568440 Room Number 41

    Activity

    Alert Closed
    03/22/2024, 9:20:20 PM PST · Guest Liaison SVRTB Corp Admin (Survey and Social) - YTL

    Alert Created: :)
    03/21/2024, 4:57:40 PM PST · System Generated

    Promoter Feedback

    Page 1 of 4
    Created March 23, 2024 at 4:20:40 AM UTC

    Survey Scores

    Guest Experience

    Overall arrival 9

    Overall guest room 9

    Hotel cleanliness 8

    Working order 8

    Overall F&B 9

    Overall service 9

    Overall departure 9

    Loyalty Indicators

    Recommend 9

    Value for Price 9

    Overall Attributes

    Overall experience 9

    Overall accommodation 9

    Return intent 9

    Reservation

    Overall reservation 9

    Ease of booking 9

    Hotel Facility

    Hotel interior 8

    Hotel exterior 7

    Safety & security 7

    Front Desk

    Check-in efficiency 9

    Front desk helpfulness 9

    Front desk friendliness 9

    Front desk knowledge 9

    Professional appearance 9

    Personally Recognised

    I felt personally recognized during my stay 9

    Page 2 of 4
    Created March 23, 2024 at 4:20:40 AM UTC

    Room Experience

    Room cleanliness 8

    Overall condition 9

    Room freshness 9

    Bed comfort 9

    Room lighting 8

    TV and technology 7

    Bathroom cleanliness 7

    Bathroom lighting 8

    Bath amenities 7

    Housekeeping 9

    Internet

    Overall internet 9

    Breakfast

    Overall breakfast 9

    Breakfast presentation 9

    Quality of breakfast 9

    Variety of breakfast 9

    Replenish of breakfast 9

    Breakfast staff service 9

    The Wantilan Restaurant

    Overall restaurant 9

    Reservation experience 9

    Ambiance 9

    Quality of food 9

    Speed & efficiency 9

    Restaurant cleanliness 8

    Restaurant staff service 9

    Pool

    Overall pool 9

    Pool staff service 9

    Page 3 of 4
    Created March 23, 2024 at 4:20:40 AM UTC

    Spa

    Overall spa 9

    Ease of booking 9

    Service selection 9

    Spa ambiance 9

    Spa staff service 9

    Concierge

    Overall concierge 9

    Transfers

    General employee service 9

    Overall transfers 9

    Segments

    Experienced Problem

    Problem experienced Yes No

    Demographics

    Age 18-24 25-34 35-44 45-54 55-64 65-74 75+

    Prefer not to answer

    First stay (location) Yes No

    Gender Male Female Prefer not to answer

    Memorable stay Yes No

    Reservation No advance reservation 800 number Called the hotel directly Hotel website

    Other online reservation service Travel agent Corporate travel department Email

    Other

    Stay purpose Business Leisure Both business & leisure

    Page 4 of 4

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