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  • Ms. Gail Keys

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    This document summarizes a guest survey from Gail Keys who stayed at the Spa Village Resort Tembok Bali from March 12-18, 2024. [Gail gave positive feedback and scores of 10/10 for many aspects of her stay.] She specifically mentioned the friendly smiling staff and called out the pool attendant and transfer driver. The survey includes detailed scores for her experience with the hotel facilities, front desk, room, food & beverage outlets, amenities, and services.

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    Ms. Gail Keys,

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    This document summarizes a guest survey from Gail Keys who stayed at the Spa Village Resort Tembok Bali from March 12-18, 2024. [Gail gave positive feedback and scores of 10/10 for many aspects of her stay.] She specifically mentioned the friendly smiling staff and called out the pool attendant and transfer driver. The survey includes detailed scores for her experience with the hotel facilities, front desk, room, food & beverage outlets, amenities, and services.

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    © All Rights Reserved
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    2 views4 pages

    Ms. Gail Keys

    Uploaded by

    fo svrtb
    This document summarizes a guest survey from Gail Keys who stayed at the Spa Village Resort Tembok Bali from March 12-18, 2024. [Gail gave positive feedback and scores of 10/10 for many aspects of her stay.] She specifically mentioned the friendly smiling staff and called out the pool attendant and transfer driver. The survey includes detailed scores for her experience with the hotel facilities, front desk, room, food & beverage outlets, amenities, and services.

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    of 4

    Created March 24, 2024 at 9:02:58 AM UTC

    :) CLOSED

    Keys, Gail
    10/ 10 March 23, 2024 at 3:47 AM PST
    Property: Spa Village Resort Tembok Bali
    0 subscribers

    Email Guest Reopen Alert Add Note Subscribe

    Guest Information

    Guest Name Keys, Gail Property name Spa Village Resort Tembok Bali

    Email gailjk@icloud.com Checkin Date 03/12/2024

    Feedback Date Sat Mar 23 03:47:00 PDT 2024 Checkout Date 03/18/2024

    Reservation ID 349352347 Room Number 57

    Activity

    Alert Closed
    03/24/2024, 2:02:36 AM PST · Guest Liaison SVRTB Corp Admin (Survey and Social) - YTL

    Alert Created: :)
    03/23/2024, 3:47:08 AM PST · System Generated

    Promoter Feedback

    Comments

    Additional Feedback
    Friendly smiling staff

    Topics: Staff - Attitude

    Employee
    Pool Attendant and Transfer Driver

    Page 1 of 4
    Created March 24, 2024 at 9:02:58 AM UTC

    Survey Scores

    Guest Experience

    Overall arrival 10

    Overall guest room 10

    Hotel cleanliness 10

    Working order 10

    Overall F&B 9

    Overall service 10

    Overall departure 10

    Loyalty Indicators

    Recommend 10

    Value for Price 10

    Overall Attributes

    Overall experience 10

    Overall accommodation 10

    Return intent 10

    Reservation

    Overall reservation 10

    Ease of booking 10

    Hotel Facility

    Hotel interior 10

    Hotel exterior 10

    Safety & security 10

    Front Desk

    Check-in efficiency 10

    Front desk helpfulness 10

    Front desk friendliness 10

    Front desk knowledge 10

    Professional appearance 10

    Personally Recognised

    I felt personally recognized during my stay 10

    Room Experience

    Room cleanliness 10

    Overall condition 10

    Room freshness 10

    Bed comfort 10

    Room lighting 9

    TV and technology N/A

    Bathroom cleanliness 10

    Bathroom lighting 10

    Bath amenities 10

    Housekeeping 10

    Internet

    Overall internet 10

    Page 2 of 4
    Created March 24, 2024 at 9:02:58 AM UTC

    Breakfast

    Overall breakfast 10

    Breakfast presentation 10

    Quality of breakfast 10

    Variety of breakfast 10

    Replenish of breakfast 10

    Breakfast staff service 10

    Taman Gili

    Overall bar N/A

    Bar ambiance N/A

    F&B quality N/A

    Speed & efficiency N/A

    Bar staff service N/A

    The Wantilan Restaurant

    Overall restaurant 10

    Reservation experience N/A

    Ambiance 10

    Quality of food 10

    Speed & efficiency 10

    Restaurant cleanliness 10

    Restaurant staff service 10

    Fitness Center

    Overall fitness center N/A

    Fitness center cleanliness 10

    Pool

    Overall pool 10

    Pool staff service 10

    Spa

    Overall spa 10

    Ease of booking 10

    Service selection 10

    Spa ambiance 10

    Spa staff service 10

    Concierge

    Overall concierge 10

    Fond Farewell

    Overall fond farewell 10

    Transfers

    General employee service 10

    Overall transfers 10

    Laundry

    Overall laundry 10

    Page 3 of 4
    Created March 24, 2024 at 9:02:58 AM UTC

    Segments

    Experienced Problem

    Problem experienced Yes No

    Demographics

    Age 18-24 25-34 35-44 45-54 55-64 65-74 75+ Prefer not to answer

    Employee
    Pool Attendant and Transfer Driver

    First stay (location) Yes No

    Gender Male Female Prefer not to answer

    Memorable stay Yes No

    Reservation No advance reservation 800 number Called the hotel directly Hotel website

    Other online reservation service Travel agent Corporate travel department Email Other

    Stay purpose Business Leisure Both business & leisure

    Page 4 of 4

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