Created March 24, 2024 at 9:02:07 AM UTC

:) CLOSED

Kichkin, Atanaska
10/ 10 March 22, 2024 at 11:03 PM PST
Property: Spa Village Resort Tembok Bali
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Guest Information

Guest Name Kichkin, Atanaska Property name Spa Village Resort Tembok Bali

Email healthwise_australia@hotmail.com Checkin Date 03/15/2024

Feedback Date Fri Mar 22 23:03:09 PDT 2024 Checkout Date 03/22/2024

Reservation ID 372650784 Room Number 25

Activity

Alert Closed
03/24/2024, 2:01:21 AM PST · Guest Liaison SVRTB Corp Admin (Survey and Social) - YTL

Alert Created: :)
03/22/2024, 11:03:15 PM PST · System Generated

Promoter Feedback

Comments

Additional Feedback
Lovely staff and excellent premises Highly recommended holiday

Topics: Staff - Attitude Staff - Competence

Other Suggestions
Nil

Employee
Everyone were at their best Restaurants staff organised children dancing for my daughter’s birthday - all done in perfect manner

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Survey Scores

Guest Experience

Overall arrival 10

Overall guest room 10

Hotel cleanliness 10

Working order 10

Overall F&B 10

Overall service 10

Overall departure 10

Loyalty Indicators

Recommend 10

Value for Price 10

Overall Attributes

Overall experience 10

Overall accommodation 10

Return intent 10

Reservation

Overall reservation 10

Ease of booking 10

Hotel Facility

Hotel interior 10

Hotel exterior 10

Safety & security 10

Front Desk

Check-in efficiency 10

Front desk helpfulness 10

Front desk friendliness 10

Front desk knowledge 10

Professional appearance 10

Personally Recognised

I felt personally recognized during my stay 10

Room Experience

Room cleanliness 10

Overall condition 10

Room freshness 10

Bed comfort 10

Room lighting 10

TV and technology 10

Bathroom cleanliness 10

Bathroom lighting 10

Bath amenities 10

Housekeeping 10

Internet

Overall internet 10

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Breakfast

Overall breakfast 10

Breakfast presentation 10

Quality of breakfast 10

Variety of breakfast 10

Replenish of breakfast 10

Breakfast staff service 10

The Wantilan Restaurant

Overall restaurant 10

Reservation experience 10

Ambiance 10

Quality of food 10

Speed & efficiency 10

Restaurant cleanliness 10

Restaurant staff service 10

Fitness Center

Overall fitness center 9

Fitness center cleanliness 10

Pool

Overall pool 10

Pool staff service 10

Outdoor Activities

Overall outdoor activities 10

Beach Services

Overall beach services 10

Fond Farewell

Overall fond farewell 10

Transfers

General employee service 10

Overall transfers 10

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Segments

Experienced Problem

Problem experienced Yes No

Demographics

Age 18-24 25-34 35-44 45-54 55-64 65-74 75+ Prefer not to answer

Employee
Everyone were at their best Restaurants staff organised children dancing for my daughter’s birthday - all done in perfect manner

First stay (location) Yes No

Gender Male Female Prefer not to answer

Memorable stay Yes No

Reservation No advance reservation 800 number Called the hotel directly Hotel website

Other online reservation service Travel agent Corporate travel department Email Other

Stay purpose Business Leisure Both business & leisure

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