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  • CV Ferdi

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    James Khurt Urot
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    Ferdinand Basio Jr is seeking an opportunity to enhance his professional skills and knowledge. He has experience as a call center agent and customer service representative at Sutherland Global Services, where he handles customer inquiries and ensures satisfaction. Previously, he worked as a team leader at Fresh N' Famous Food Corp, where he greeted customers, took orders, prepared food while following procedures, and ensured cleanliness. He is currently studying for a Bachelor of Science in Business Administration - Major in Human Resource at University of Mindanao - Tagum.

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    Ferdinand Basio Jr is seeking an opportunity to enhance his professional skills and knowledge. He has experience as a call center agent and customer service representative at Sutherland Global Services, where he handles customer inquiries and ensures satisfaction. Previously, he worked as a team leader at Fresh N' Famous Food Corp, where he greeted customers, took orders, prepared food while following procedures, and ensured cleanliness. He is currently studying for a Bachelor of Science in Business Administration - Major in Human Resource at University of Mindanao - Tagum.

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    4 views1 page

    CV Ferdi

    Uploaded by

    James Khurt Urot
    Ferdinand Basio Jr is seeking an opportunity to enhance his professional skills and knowledge. He has experience as a call center agent and customer service representative at Sutherland Global Services, where he handles customer inquiries and ensures satisfaction. Previously, he worked as a team leader at Fresh N' Famous Food Corp, where he greeted customers, took orders, prepared food while following procedures, and ensured cleanliness. He is currently studying for a Bachelor of Science in Business Administration - Major in Human Resource at University of Mindanao - Tagum.

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    CONTACT Ferdinand Basio Jr

     North Eagle 1 Visayan Village Tagum City Davao del Norte 8100
     09060040304
     derf.oisab26@gmail.com

    OBJECTIVE
    To enhance my professional skills, capabilities and knowledge in an organization which
    recognizes the value of hard work and trusts me with responsibilities and challenges.

    EXPERIENCE
    September 2019 - Call Center Agent/ Customer Service Representative
    Present Sutherland Global Services
    Interact with customers to address their concerns via call or email.
    Answer their questions and assist them with their needs.
    I handled the client maintaining a positive, empathetic, and professional attitude toward
    customers at all times.
    Knowledgeable to our products inside and out to answer their questions or concerns.
    To ensure customer satisfaction and provide professional customer support.

    October 2017 - May Team Leader


    2019 Fresh N' Famous Food Corp - Greenwich
    I greet customers, record orders, and serve food and beverages with consistently
    positive and helpful attitude.
    Work together with the kitchen team to prepare foods while following cooking
    instructions, safety procedures, and sanitary requirements.
    I ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen,
    sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing
    restrooms.
    Handle guests’ concerns and complaints professionally and calmly to resolve problems.
    Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate
    dress code.

    EDUCATION
    2019-2020 University of Mindanao - Tagum
    Bachelor of Science in Business Administration - Major in Human Resource

    REFERENCE
    Ms. Estrella F. Aguilar - Greenwich - Tagum
    Store Manager
    Estrella.Aguilar@gmail.com
    09279363120

    Mrs. Myreen P. Formoso - Teradata Phil - Antipolo City


    Sr. Business Intelligence Consultant
    Myreen.Formoso@hotmail.com
    09163994046

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