YOUSSEF KRIFA

+216- 52 725 675 | Mahdia, Tunisia

▷ PERSONAL PROFILE
I am a highly - motivated, professional, conscientious and committed team worker who understands the
importance of carrying out my duties to a very high standard. I am dedicated to continuous development
and regardless of the situation I am in, I will always seek to learn and improve by taking advice from others.
I will be a loyal and honest member of your company. Finally, being somebody who is flexible and
trustworthy, I can be relied upon to deliver everything that I set out to achieve with positivity whilst ensuring
all tasks are completed to a very high professional standard.

▷ LANGUAGES : Arabic, English, French

▷ EXPERIENCE
Waiter at Hotel Royal Mansour | November 2020 – Present

 upsell food and beverage items throughout the meal.

 monitor customer's needs and promptly handle requests.
 handle customer complaints in a polite and professional manner.
 prepare and provide customers with accurate check for the meal.
 process cash and credit card payments.
 Prepare to-go boxes for customers.
 re-set and prepare table for customers including decorations, condiments, napkins, utensils.
 maintain a clean and organized service area.
 dispose of trash according to established procedures.
 perform any side-work as requested.

Waiter at Hotel Mahdia Beach | June 2019 – September 2020

 Greet customers politely as they enter the restaurant.

 Introduce myself to customers.
 Escorting customers to their tables.
 Present menus to customers.
 Maintain an up-to-date working knowledge of the menu items.
 Explain the menu items in terms of preparation, ingredients and presentation.
 Aware of allergy information on menu items.
 Answer inquiries about food and beverage items on the menu offer food and wine suggestions.
 Inform customers of special items not listed on the menu.
 Take food and beverage orders accurately including any special requests.

▷ EDUCATION
Hotel school of Monastir| June 2017 – November 2019
 Restaurent management