CREaTE LABORATORIES’

CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)

JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Job Description (JD)

Position : Laboratory Director (LD)

Laboratory : CREaTE Laboratories
Position Holder : …………………………..
Date of appointment to the position:………/……../…………..

I,…………………………………………….. NRIC no. …………-………-…………, a staff of

CREaTE, hereby declares that I shall undertake the following roles and responsibilities:

JD for Laboratory Director

i) Responsible for the overall compliance of management and technical aspects of

Laboratory operation to MS ISO/IEC 17025:2017.
ii) Provide resources required by the Laboratory for compliance to the accreditation
requirements.
iii) Provide commitment in driving and supporting the Laboratory in meeting the
accreditation requirements through setting of Vision, Mission, Quality Policy, and Quality
Objective, regular communication, involvement in Laboratory meeting, audit and
Management Review.
iv) Supervise and consult Technical Manager and Quality Manager on relevant issues
pertaining to the Laboratory operations.
v) Chair the Management Review meeting.

Signed by, Approved by,

…………………………………… ………………………………………..
( ) ( )

Date : Date :

F-CREaTE-QPT01-01
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Job Description (JD)

Position : Technical Manager (TM)

Laboratory : …………………………..
Position Holder : …………………………..
Date of appointment to the position:………/……../…………..

I,…………………………………………….. NRIC no. …………-………-…………, a staff of

……………………………………., hereby declares that I shall undertake the following roles and
responsibilities:

JD as Technical Manager

i) Responsible for the overall technical operation for the testing laboratory including the
provision of the resources needed to ensure the required quality of laboratory operation.
ii) To assist the Laboratory Director in ensuring all the laboratory personnel involved in
technical operation of laboratory are impartial , free from any undue internal and external
commercial, financial and other pressures and influences that might adversely affect the
quality or their work.
iii) To evaluate on the competence of the Deputy Technical Manager, Laboratory
Supervisor and Tester on their knowledge and skill in performing the job.
iv) To identify training needs for Deputy Technical Manager, Laboratory Supervisor and
Tester.
v) To ensure all laboratory personnel will adhere to good professional practice at all times.
vi) To ensure all the testing equipment in the lab are properly maintained, valid calibration
and fit for intended purposes.

Signed by, Approved by,

…………………………………… ………………………………………..
( ) ( )

Date : Date :

F-CREaTE-QPT01-01
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Job Description (JD)

Position : Deputy Technical Manager (DTM)

Laboratory : …………………………..
Position Holder : …………………………..
Date of appointment to the position:………/……../…………..

I,…………………………………………….. NRIC no. …………-………-…………, a staff of

……………………………………., hereby declares that I shall undertake the following roles and
responsibilities:

JD as Deputy Technical Manager

In the absence of TM, the DTM shall be responsible to the tasks. DTM shall also be assigned
related technical responsibilities from time to time, where necessary.
i) To support and work closely with Laboratory Supervisor and Tester in day to day
laboratory operations which include delivering best effort to ensure efficiency and cost
effectiveness.
ii) To manage and maintain new and existing technical documents, records, procedures of
the laboratory accordance to CREaTE Lab policy and accreditation standard.

Signed by, Approved by,

…………………………………… ………………………………………..
( ) ( )

Date : Date :

F-CREaTE-QPT01-01
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Job Description (JD)

Position : Quality Manager (QM)

Laboratory : CREaTE Laboratories
Position Holder : …………………………..
Date of appointment to the position:………/……../…………..

I,…………………………………………….. NRIC no. …………-………-…………, a staff of

CREaTE, hereby declares that I shall undertake the following roles and responsibilities:

JD as Quality Manager

The QM shall be responsible for managing the LQMS (Laboratory Quality Management System)
and has the authority to implement the management system within CREaTE Lab. The QM
reports directly to the Laboratory Director. Specifically he is responsible for following tasks:

i) Responsible for compliance of management requirements of LQMS to MS ISO / IEC

17025:2017.
ii) Manage the customer’s feedback, complain, internal & external audits and
management review (as secretary)
iii) As a Management Representative (MR) for communication with external parties
including DSM.

Signed by, Approved by,

…………………………………… ………………………………………..
( ) ( )

Date : Date :

F-CREaTE-QPT01-01
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Job Description (JD)

Position : Deputy Quality Manager (DQM)

Laboratory : …………………………..
Position Holder : …………………………..
Date of appointment to the position:………/……../…………..

I,…………………………………………….. NRIC no. …………-………-…………, a staff of

……………………………………., hereby declares that I shall undertake the following roles
and responsibilities:

JD as Deputy Quality Manager

In the absence of Quality Manager (QM), the DQM shall be responsible to the tasks. DQM
shall also be assigned related quality responsibilities from time to time, where necessary by
QM and Lab Director (LD).

Signed by, Approved by,

…………………………………… ………………………………………..
( ) ( )

Date : Date :

F-CREaTE-QPT01-01
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Job Description (JD)

Position : Laboratory Supervisor

Laboratory : …………………………..
Position Holder : …………………………..
Date of appointment to the position:………/……../…………..

I,…………………………………………….. NRIC no. …………-………-…………, a staff of

……………………………………., hereby declares that I shall undertake the following roles
and responsibilities:

JD as Laboratory Supervisor

i) Responsible for the day to day operation of the Laboratory.

ii) Supervise testing personnel to ensure compliance to Test Procedures and
Laboratory’s rules and regulations.
iii) Cooperate with Deputy Technical Manager (DTM) and Technical Manager (TM) in
managing, implementing, and monitoring the requirements of LQMS and MS ISO/IEC
17025:2017.
iv) Drive the Laboratory testers to participate in Laboratory activities in supporting
compliance to quality, management, and technical requirements of accreditation MS
ISO/IEC 17025:2017.
v) Assist TM & DTM in formulating and implementation training and competency program
for technical staff in the Laboratory.
vi) Assist in the implementation of internal and external audit and Management Review.
vii) Assist in ensuring all laboratory personnel adhere to good professional practice at all
times.
viii) Assist the TM and DTM in ensuring the testing equipment in the lab are properly
maintained, valid calibrations and fit for intended purposes.

Approved by,
Signed by,

…………………………………… ………………………………………..
( ) ( )

Date : Date :

F-CREaTE-QPT01-01
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Job Description (JD)

Position : Laboratory Tester

Laboratory : …………………………..
Position Holder : …………………………..
Date of appointment to the position:………/……../…………..

I,…………………………………………….. NRIC no. …………-………-…………, a staff of

……………………………………., hereby declares that I shall undertake the following roles
and responsibilities:

JD as Laboratory Tester

i) Responsible to perform testing assigned by Laboratory Supervisor, Deputy Technical

Manager and Technical Manager according to approved Test Procedure.
ii) Abide to CREaTE Lab and Laboratory’s rules and regulation.
iii) Operate and maintain Test Equipment according to Equipment Manual, Equipment
Procedure and Test Procedure.
iv) Participate in training and competency program arranged by Laboratory management.
v) Cooperate with Laboratory Supervisor (LS), Deputy Technical Manager (DTM) and
Technical Manager (TM) in the implementation of LQMS and MS ISO/IEC 17025:2017.
vi) Assist in the implementation of internal and external audits.
vii) Adhere to good professional practice at all times.
viii) Assist the LS, DTM and TM in ensuring the testing equipment in the lab are properly
maintained, valid calibrations and fit for intended purposes.

Signed by, Approved by,

…………………………………… ………………………………………..
( ) ( )

Date : Date :

F-CREaTE-QPT01-01
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Job Description (JD)

Position : Approved Signatory (AS)

Laboratory : ……………………….
Position Holder : …………………………..
Date of appointment to the position:………/……../…………..

I,…………………………………………….. NRIC no. …………-………-…………, a staff of

……………………………………., hereby declares that I shall undertake the following roles
and responsibilities:

JD as Approved Signatory

i) Ensure laboratory practices comply to relevant legal and safety requirements.

ii) Ensure the test worksheet and calculation/data analysis are accurate and complete
and they are correctly transferred to the test report.
iii) Ensure the Test Report complies to the requirement of MS ISO/IEC 17025: 2017
(Clause 7.8.2 and Clause 7.8.3) and specific test method.
iv) Sign the Test Report which met the above requirements

Signed by, Verified by,

…………………………………… ………………………………………..
( ) ( )

Date : Date :

F-CREaTE-QPT01-01
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

LABORATORY ON-JOB-TRAINING PLAN

Name : Date joined:

Position: Year :

Training Item JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Induction Training*
1. Quality Manual
2. Quality Procedure
3. Co. profiles – Vision,Mission,
OC, policies etc.

On Job Training (OJT) (Functional skill)

Type Of Test :

Note: OJT shall cover procedure on sample receiving,

sample preparation, machine setup, testing procedures,
hands-on session, preparation of complete testing
data/worksheet and/or Test Report (if relevance).

Evaluation (witness test/interview)

* Induction training only applicable for new staff.

** Duration for OJT will depend to the starting competency level of the personnel. The TM shall decide the appropriate duration.

F-CREaTE-QPT01-02
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES'
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

COMPETENCY MATRIX CHART

LABORATORY NAME: YEAR :

Uncertainty of Measurements
Professionalsm & Demeanor

Knowledge and impartiality

Optional enhance courses

Road-R, Mechanical-M, Electrical-E)
field ( Structures-S, Geotechnics-G,

Ability to perform testing

Delivering results/record

Testing authorization
Collaboration and

Health Safety and

Safety and Health

Problem solving
Communication

ISO 17025:2017
Responsibility

Contributions
Education Qualification

Environment

Management
Knowledge
Equipment
Reliability
No. Personnel Name

Initiative
Document
Leadership Quality Technical Testing Management
( Scale 1 to 4, see LQ ( Scale 1 to 4; See TT ( Scale 1 to 4; see DM Training* Authorization
Rubrics) Rubrics) Rubrics)
Background Competency

1 TM
2 DTM
3 DQM
4 LS
5 LT
6
7
8
9
10
RUBRICS Abbreviations: Additional Notes:

i. Leadership Quality : see sheet Leadership Quality (LQ) Rubrics i. QM Quality Manager * May refer to:

ii. Technical Testing : See sheet Technical Testing (TT) Rubrics ii. TM Technical Manager Report staff traning log book

iii. Document Management : see sheet Document Management (DM) Rubrics iii. DQM Deputy Quality Manager

iv. DTM Deputy Technical Manager

v. AS Approved Signatories ( S- Structures, G - Geotechnics,

M - Mechanical, R - Road, E - Electrical )
vi. LS Laboratory Supervisor

vii. LT Laboratory Tester

F-CREaTE-QPT01-03
Issue No. 4 Rev 0
Page 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

TNA (Training Needs Analysis)

Name : Year :
Position :
Laboratory :

No. Trainings Name Training Level Methodology Suggestion Training Status

Place of Training ( End Year)
1. Training Y- Trained
1. Awareness and Organizer
2. Knowledge & Skill 2. Placement N- Not Trained
( internal/ outside)
3. Analysis 3. Mentoring
4. leadership 4. Coaching
5. Others (Please State)

Signed by,
(LD/QM/TM/)

……………………………………
( )

Date :

F-CREaTE-QPT01-04
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

ON-JOB-TRAINING REPORT

No Date Training Items Prepared by Verified by

(Trainee) (Trainer)

F-CREaTE-QPT01-05
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Competency and OJT Evaluation

Personnel under evaluation:

Date of evaluation:
Evaluators:
Type of evaluation (Interview/Witness Test):

Result of evaluation:
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Comment by evaluator:
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Recommended for Qualification Not recommended*

Remark *:
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Prepared by: Approved by:

_______________ ________________
( ) ( )
Date: Date:

F-CREaTE-QPT01-06
Issue No: 4 Rev: 0
Page: 1 of 1
Effective Date: 15 September 2022
 CREaTE LABORATORIES’
CENTRE OF EXCELLENCE FOR ENGINEERING AND TECHNOLOGY JKR (CREaTE)
JALAN KEMUS , SIMPANG AMPAT
78000 ALOR GAJAH
MELAKA

Employee Satisfaction Survey

Name:______________________________
Laboratory:___________________________ Date:___________________________________

Instructions: This survey will be used to improve our workforce practices. Please answer each question
as accurately as possible. Your answers will be kept confidential. If you have questions, you can contact
Laboratory Quality Manager 06-5512306 or email sarina@jkr.gov.my. Thank you.

A. Opinion Questionnaire. Please rate your work at our organization in the following areas. Circle the
number under the word that most closely describes your overall opinion of each item.

Not
Training Poor Fair Good Excellent
Applicable

1. Availability of a clear job description for 0 1 2 3 4

your position.

2. Communication of expectations about 0 1 2 3 4

your job performance

3. Completeness and timeliness of

0 1 2 3 4
orientation about our organization in
general and your workplace in particular.

4. Sufficient training materials and training

0 1 2 3 4
opportunities to allow you to perform your
job well.

0 1 2 3 4
5. Availability of follow-up training.

0 1 2 3 4
Supervision

6. Availability of a supervisor to answer

your questions and to assist you to 0 1 2 3 4
carry out your duties.

7. Feedback and evaluation regarding your 0 1 2 3 4

performance.

F-CREaTE-QPT01-07
Issue No: 4 Rev: 0
Page 1 of 3
Effective Date: 15 September 2022
8. Recognition by your supervisor for your 0 1 2 3 4
accomplishments.

9. Fairness in supervision and employment 0 1 2 3 4

opportunities.

0 1 2 3 4
10. Relationship with your supervisor.

0 1 2 3 4
Other Aspects of Your Experience

11. Opportunities to share your ideas about 0 1 2 3 4

improving the services provided. My
opinions count

0 1 2 3 4
12. Your schedule/ flexibility.

13. Opportunities for ongoing professional 0 1 2 3 4

development.

0 1 2 3 4
14. Degree to which your skills are used.

0 1 2 3 4
15. Morale in your office or program

0 1 2 3 4
16. Relationship with your co-employees

17. Relationship with your supervisor’s 0 1 2 3 4

manager.

18. I have the opportunity to do what I do 0 1 2 3 4

best every day.

19. My supervisor or someone at work cares 0 1 2 3 4

about me as a person.

20. Someone at work encourages my 0 1 2 3 4

development.

21. My coworkers are committed to doing 0 1 2 3 4

quality work.

0 1 2 3 4
22. I have opportunities to learn and grow

F-CREaTE-QPT01-07
Issue No: 4 Rev: 0
Page 2 of 3
Effective Date: 15 September 2022
23 . What do you like best about our 24. What could our organization do
organization? (Circle to three (3) differently to help you in your job?
choices) (Circle to three (3) choices)

a. Nothing a. Nothing
b. Benefits b. My supervisor/manager could be more
supportive
c. Co-employees
c. Improve training and support for
d. Supervisors and Managers supervisors
e. Clients/Consumers
d. Clarify and communicate organization
mission
f. The mission and service goals
e. Empower me to participate in decisions
g. The tasks I do for my job that affect my work
h. Opportunity for personal or f. Provide more or better training
professional growth
g. Reduce conflict between co-employees/
i. Location improve team building
j. Work atmosphere h. Improve supervisor/employee relations

k. Training and development opportunities i. Address low morale of workforce

l. Job variety j. Improve communication between main

office and program sites
m. Flexible hours/Schedule k. Improve communication
n. Recognition for a job well done betweensupervisors/managers and other
staff
o. Work is rewarding
l. Increase number of staff members in my
p. Other (specify) work site
m. Improve recognition and feedback
n. Improve orientation for new employees
o. Improve scheduling policies and
practices
p. Increase opportunities for advancement
q . Other (specify)

F-CREaTE-QPT01-07
Issue No: 4 Rev: 0
Page 3 of 3
Effective Date: 15 September 2022