Michael da Silva Januário

Brazilian, 36 years old, Single, 1 Child - CPF 355.036.468-78

Address: Rua José Flaviano Costa n 1013 Interlagos 04844-240 São Paulo São Paulo

Email: msjanuarios@gmail.com -

Phone: +551195448-7864WhatsApp

Professional Resume

Extensive experience with virtualized and on-premise environments.

Extensive experience with Windows Servers, Linux, experience with hyper-v, vmware and oci.

More than 15 years of proven experience in work experience, working for several market giants such as SABESP,
Claro Brasil, Brasilprev, TIM, Policia Militar, Banco Sicoob and others.

Working in the monitoring, observability and support of the client's environment.

MCITP, MCSE, AZ 800, ITIL V3, ITIL V4, ISO 2700 and Zabbix certified.

Ability to create dashboards, aiming at observability and in-depth monitoring of the components for which you are
responsible.

Solid knowledge and experience with administration, critical admission environment and Linux, Red Heart, Solaris,
Oracle, Linux, Veritas and infoscale products.

Experience and knowledge in exploring and visualizing Grafana and Power BI data.

Experience in troubleshooting, operating system containers, traffic and security network.

Experience with Python, Linux Shell and Ansible.

Definition and improvements of proactive and reactive infrastructure and application monitoring.

Knowledge in performance turning in SEO, documentation for support, incident monitoring. Or crisis, mapping the
impact of solutions on the business and criticality.

RCA post-mortem, review or making after incident resolution.

Tools that I have worked with in companies and that I specialized in Courses.

• Administration of Linux Environment •

Windows Server Management • Firewall

implementation • Implementation of
Linux and Windows servers • Network cabling Knowledge
in Databases (MySQL) • Shell script implementation. • Knowledge of Grafana

• Backup Routines Implementation of New Projects Installation • Management

(Apache/IIS) • Knowledge - FTP/sFTP •
Monitoring services (Nagios/Zabbix)
 • Databases (Postgree) •
Monitoring services (SolarWinds) • Databases
(Vcenter) • E-mail Configuration
software • Installation software •
Printer configuration and
Printer installation. • Installation of antivirus
Configuration of cell phones, tablets and other devices.

• Antivirus installation Configuration e.

• Office installation
• Questions about Windows in general
• Guide and seek to resolve all technology queries in the best way possible.
• Manage and keep the entire technology park updated
• Apply updates to servers and network devices
• Handle incidents alerted in zabbix, grafana. solarwinds and ITSM tools
• Call Management and Answering Telephone support Remote support In-person support Advanced
support in the field.

Degree and Courses

Graduation
COMPUTER SCIENCE, NOVE DE JULHO UNIVERSITY.
(December 2014) – Completed
MBA – DEVOPS - FIAP
Extracurricular courses

Specialization in Zabbix and Grafana Tools – GREEN School – Feb 2022

Training in BACKUP Routines and Management – AVAMAR – March

2022 ITIL V4 – June 2022

ITIL FOUNDATION V3, GREEN TRAINING AND CERTIFICATION.

(May 2012) – Completed

ISO27001 – Information Security (May 2012) – Completed

Network Training

(January 2018) - Completed

HTML, CSS and PHP Web Training, Impacta certification and training. (August 2014)
- Completed

Windows Server Training - 2012, Senac São Paulo.

course (COMMVAULT / CONTROL-M) - Backup and Scheduling Tool. (April 2012) – Completed

Language EnglishIntermediate – Writing - Intermediate Spanish – Writing

 Professional history

SICOOB BANK
Position – Senior Monitoring Analyst

Creation and implementation of the monitoring system based on zabbix and grafana

Generation of Chart Reports based on monitoring within zabbix and grafana

Implementation and Creation of New monitoring means, based on observability.

Participate in projects and new implementations.

Handle alerts on servers monitored by the tool (Noc X support)

Handle new alerts detected by auto discovery with the development team.

Work on the implementation and monitoring of all servers and applications within the Sicoob
bank.

Participate in projects implementing new technologies related to infrastructure.

Monitoring Environment Implementation Project

PJ Hiring = For 04 Months

INVENTCLOUD
Position – Senior Monitoring Analyst

inventcloud is a company that offers monitoring, support, support and database services. Its
clients include Casas Bahia, Credsystem, Banco Original, Itaú, Caedu,
Credsystem, Ortobom, Athena Saúde and other clients. Within my scope I am the analyst for implementing new methods
to detect each anomaly or failure in our clients' environment. Using Zabbix, Grafana and Datadog tools, we monitor our
clients' entire infrastructure and cloud. I do this by creating new Templates, means to monitor each specific
equipment of our customers, we carry out latency monitoring, Lock database, AWS monitoring, network monitoring, etc. I
have several certifications to better serve the customer, such as ITIL V3, ISO27001, Zabbix and Grafana Certificate. I
have 10 years of experience in the monitoring area, today at invent cloud I am a senior observability consultant,
looking for the best monitoring and automation solution to solve such failures.

January 2023 at December 2023

Granite Payments
Position – Full Monitoring Analyst

Main functions
• Monitoring of Services through ZABBIX, GRAFANA, SOLARWINDS and VECENTER Tools
• Manage and keep backup systems updated.

• Perform RESTORE of Folders in case of loss

• Monitoring, first analysis and support for the installation, operation and maintenance of applications, systems
and equipment (physical and virtual).

• Opening tickets, collecting related data and the first solution.

• Execution of SCRIPTS via SCHEDULING Systems. (GMUD)

Keep the knowledge base updated and propose improvements.

• Conduct Company Directors regarding the stickers being processed in the operation.
•
• Monitoring of the entire Environmental infrastructure.

• Evaluate each incident and automate the solution for each case.

• Identify possibilities for Improvements and participate in Projects Together with the Support Team.

• Work with the security team in Anti-Fraud monitoring and prevention

• Active Directory Access Management

• Antivirus Management, Configuration, Installation and Creation of New Rules

• Firewall Installation and Configuration (Fortigate and SonicWALL)

• Monitoring of Third Party services, Links, Infrastructure, Cabling (VIVO, TIM,

EDENRED)

Skills:

Monitoring – Support – Information Security Database.

Connectcom – UOL / SABESP
Position – Full Monitoring Analyst

After a year of service at UOL, I received a promotion for the SABESP PROJECT

Monitoring and Production Analyst – SABESP.

Main functions.
 • Monitoring the Entire Sabesp Environment Approval and Production •
Perform Critical Tasks and Environment Updates Through the Control-M and OPCON Tools. • Monitor
and be responsible for the entire NOC SABESP Environment Carry
• out Release and Operation Routines Within SABESP.
• Execute project tasks within SABESP's MAINFRAME (COBOL Programming Language) • Monitor SABESP's
BACKUP Tool (COMMVALT) • Monitor SABESP's Water Lack
Systems • Report to Managers and Superintendents
any and all types of Instability in the Environment SABESP.
• Check and keep VDC systems updated (MONITORS ALL SABESP DATACENTERS).
• ITSM Management – Incidents and Requests.

Full support analyst

UOL technical assistance

The company Uol has a technical assistance plan, where we provide support via telephone and remote access to the topics
below

• Email

• Configuration software •
Installation software • Printer
configuration • Printer installation •

Antivirus installation •
Configuration of cell phones,
tablets and other devices. • Antivirus installation • Configuration and Installation
of Office all versions. • Questions
about Windows in general • Guide and seek to resolve all doubts in
the best way possible

technology.

In the role of UOL technical assistant you must have the most advanced knowledge in technology, as we work with all types of
configurations, TV, video game, printer, notebook, desktop, Lan network, wireless network, 4g and other subjects.

Competencies: Monitoring – HELDESK – Environmental Management – Data Management

Incidents – Support (Prod and DEV)

Locaweb
Full support analyst

Hosting, Management and Updates for Plesk, Cpanel, Email marketing and
Cloud Computer Servers

Main functions.

• Analyze the error, advise and apply the best solution.

• Knowledge of javascript, PHP, Postgree and Mysql - database, WordPress
and other development languages required.
• Opening an internal call when the server has failures or
slowness.
• Evaluate environments such as Linux and Window.
• Mandatory Plesk and cpanel certificate (done both tests and certificates
in hands).
• Carry out all analysis of the environment and, if necessary, call a server team
and information security.
• Carry out preventive maintenance on Server Hacks, as well as
clipping, changing cables, changing switches and server blades.
• Feed Knowledge Base

• Participate in new Improvement projects

• Work on editing the company's websites and internal systems.

Skills: Advanced Support – Service Desk – Environment Management –

Incident Management – Website Editing – Database and Languages

Schedule

Stefanini – Military Police

Field Support Analyst

In this project, I worked in the field answering calls made by the Military Police team.

Main functions.

• Manage Incidents and Requests – ITSM Tool

• Application support, Desktop, Notebook, Servers, Switch, Tablets, Cell
Phones and other devices used by the police.
 • Provide VIP Support for Military Police Captains and Commanders
• Service carried out with own vehicle throughout the São Paulo region
•
Participate in Projects and Improvements requested by the Client
•
Participate in Rollout Projects with the exchange of notebooks, printers,
servers, tablets.
• Work with development teams to update, install and configure new
systems.
• Advanced knowledge in Hardware, software, development and information
security.
• Send Weekly Reports to Supervision on services

Skills:

Advanced Support – Service Desk – Field Support

Environment Management – Incident Management – Application Support

Global HITSS – Claro, Net and Embratel

Senior support analyst

Main functions.
• Linux and Windows Environment Management

• Manage requests, problems and changes, analyze tickets, carry out tests and identify problem
solutions. Install and support operating systems.

• Solving complex problems in relation to the functioning of the operation, such as: sudden stops
on servers, problems with email managers, security breaches, permissions management.

• Monitor the Infrastructure Environment, act on medium severity problems.

• Monitoring of services and applications through reputable tools on the market

as Control-M.

• Monitor successful or failed completion of JOBS. Monitor JOBS with runtime overruns.
 • Act on incidents generated by the monitoring tool. Register calls
in the tools.

• Respond/ Escalate/ Notify and Record actions on job failures/ alerts

monitoring according to defined process.
Skills:

Advanced Support – GMUD – JOB Monitoring (Scheduling)

Environment Management – Incident Management – Application Support

IT2B – Hospital das Clínicas

FULL SYSTEM ANALYST

• I was hired by the company IT2B to provide services within HOSPITAL DAS CLINICAS.

• Help desk, password management, printers, preventive and corrective maintenance of software and
hardware, backup, telephony, installation and configuration of Windows, Office Package, network
configuration, Website, assisting users with ERP, implementation of LGPD in the area.

• Main functions: Answer and manage calls, resolve software and hardware problems throughout the hospital's clinics, keep
computers, printers, notebooks and HOSPITAL networks up to date and working.

• Provide advanced support to the SOULMV system, patient management and care system at the clinics
hospital

• Provide advanced support in Magnetic Resonance Equipment, High Quality Equipment

Healthcare technology

Skills:

Help DESK- Service DESK- Telephone Service – Remote and In-person – –

DataCenter Monitoring – Call Escalation – Management

of ITSM (GLPI)

Environment Management – Incident Management – Application Support

Fine Arts University Center

HELP DESK ANALYST - Full

• Responsible for technological support in unit 3, at the Belas Artes university center.
• Responsible for information technology equipment.
• Open calls regarding services provided.
• Take care of the college’s equipment, update the inventory system, plan the replacement of
equipment.
• Serve students and employees by solving all types of IT-related problems.
example: questions with Office, Windows and applications in
general. • Troubleshoot software and hardware problems.

• Carry out services following ITIL standards. • With

SLA time limit
• DOCUMENTING ALL SERVICES PROVIDED

Skills:

Help DESK – Organization of Environments – Management of Auditoriums and Multimedia Equipment –

Application Support – Student Systems Support

Last salary and benefits Last salary

R$ 3,600 - 2023

Benefits
Meal Voucher Transportation Voucher Life Insurance Health Plan Profit Sharing

Other objectives
Salary target Range
of R$4,000 (Real).

Region of interest
Preference for the São Paulo, Alphaville and Barueri region
Agree to travel for the company.

Agree to consider proposals from other regions.

Additional information
• MCITP Specialist Windows 7 Certification

• Windows 8 and 8.1 support course.

• Complete office. XP, 2013 and 365

• Knowing and managing Windows Server 2012

• HTML 5, CSS JSP and PHP course

• School (impacts training and certification

• Process cycle and quality support course, standard (ITIL V3)

• ISO 27001 information security course