RESTAURANT MANAGEMENT SYSTEM

A Project Report

Submitted By

GUDLA SAI KRANTH

210303124058

B BALA CHARAN
210303124214

BUDDA RAJU LIKHITH

210303124292

VARISA UDAY KUMAR

210304124417

in Partial Fulfilment For the Award of

the Degree of

BACHELOR OF TECHNOLOGY

COMPUTER SCIENCE & ENGINEERING

Under the Guidance of

Dr. R. Vinob Chander

Ph.D., M.E., B.E., MISTE, MIETE Associate Professor — Department of CSE Development

Officer — Center for Multidisciplinary and Interdisciplinary Education (CMIE)

VADODARA April - 2024

 PARUL UNIVERSITY
C ERTIFICATE
This is to Certify that Project - 1 (203105499) of 6th Semester entitled “RESTAURANT
MANAGEMENT SYSTEM” of Group No. PUCSE 201 has been successfully completed by

• GUDLA SAI KRANTH- 210303124058

• B BALA CHARAN- 210303124214

• BUDDA RAJU LIKHITH-210303124292

• VARISA UDAY KUMAR-210304124417

under my guidance in partial fulfillment of the Bachelor of Technology (B.Tech) in Computer

Science & Engineering of Parul University in Academic Year 2023- 2024.

Date of Submission :

Prof. R. Vinob Chander, Dr. Amit Barve,

Project Guide Head of Department,

CSE, PIET,

Parul University. [7ex]

Dr. Kruti Sutaria

Dr. Yatin Shukla

Project Coordinator:-

ii
 Acknowledgements

“The single greatest cause of happiness is gratitude.”

-Auliq-Ice

Weextendourheartfelt gratitude to all those who have contributed to the successful completion
of our project report on ”Restaurant Management System” This endeavor would not have been
possible without the support, guidance, and encouragement of various individuals and institutions.
First and foremost, we would like to express our sincere appreciation to our project guide [vinob
chander ], whose invaluable insights, continuous support, and constructive feedback have been
instrumental throughout the course of this project. Their expertise and mentorship have significantly
enriched our understanding and helped us navigate through the complexities of our research. Weare
deeply indebted to our faculty members at [PIET], whose teachings and guidance have provided us
with a solid foundation in the field of machine learning and image processing. Their encouragement
and enthusiasm for our project have inspired us to strive for excellence. We are grateful to the staff
and authorities at [PIET] for providing us with the necessary resources, facilities, and infrastructure
required for conducting our research. Their unwavering support has been invaluable in facilitating
the smooth progress of our project. Wewould like to acknowledge the contributions of our fellow
classmates and colleagues who have provided us with valuable insights, suggestions, and assistance
at various stages of our project. Their collaboration and camaraderie have been deeply appreciated.
Last but not least, we would like to express our gratitude to our families and friends for their
unwavering support, patience, and understanding throughout this endeavor. Their encouragement
and belief in our abilities have been a constant source of motivation. In conclusion, we would like
to thank everyone who has contributed, directly or indirectly, to the successful completion of our
project report. Your support and encouragement have been indispensable, and we are truly grateful
for the opportunity to undertake this research.

Gudla Sai Kranth

B. Bala Charan
Budda Raju Likhith
Varsa Uday Kumar
CSE, PIET
Parul University,
Vadodara
 Abstract

Restaurant management system To begin with, restaurant management software is specifically

designed with features to help operate and manage the restaurant, consists of various features that
help to make abusiness more effectively and also more profitable.making each and every process
simple and also faster. All these problems are solved using this project. The objective of this
project is to build an electronic restaurant management system using all of the skills and techniques
from the field ensuring that no common development mistakes are reproduced. Currently, many
restaurants use app-based system to communicate between the restaurant and kitchen which can
be shown to be one Ongoing expense of operating a business also known as operating costs of
the least efficient approaches. Even though this approach is implemented in successful profitable
restaurants, there are several problems which could be seen as reducing the restaurant’s efficiency.
his report documents the process of designing, developing and testing a software system to be used
in arestaurant usually given the name restaurant management system. The restaurant management
systemis there to help communication between all teams within a restaurant by minimising the
probabilityof human errors.
The project focuses on developing an Android application that allows customers to easily book
tables and menus of their choice at a restaurant according to their convenience. The traditional
manual system for table reservations in restaurants is becoming obsolete, and digital systems are
gaining popularity. The manual system relies on waiters and booking diaries, with no automated
record-keeping. Main objective of the project is creating the Reservation System that addresses the
shortcomings of the manual system, such as inefficiencies in time and cost management. The current
generation prefers high-tech services, especially those available online. Therefore, the project aims
to efficiently automate restaurant operations for owners. The proposed reservation system offers
customers the convenience of reserving tables, menus, or both. For menu bookings, customers are
required to pay 50they are unable to arrive on time, and can rebook for the next available time slot,
provided that the cancellation is made at least 30 minutes before the selected time. However, if the
cancellation is made after this timeframe, the advance payment will not be refunded.
Table of Contents

Acknowledgements iii

Abstract iv

1 Introduction 1

1.1 introduction of project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2 scope of the project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.3 project overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Literature Survey 3

2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

3 Analysis / Software Requirements Specification (SRS) 4

3.1 introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3.2 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3.3 Intended Audience and Reading Suggestions . . . . . . . . . . . . . . . . . . . . . 5

3.4 Product Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3.5 References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3.5.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

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3.5.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3.5.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3.5.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3.6 User Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3.6.1 Customer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3.6.2 Head Chef Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3.6.3 Hall Manager Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3.6.4 Admin Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.7 Hardware Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.8 Software Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.9 functional requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.9.1 Order Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.9.2 Payment Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.9.3 Kitchen Order Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.10 Nonfunctional Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.10.1 Performance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.10.2 Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.10.3 Security Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.11 Software Quality Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.11.1 Adaptability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.11.2 Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.11.3 Flexibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.11.4 Maintainability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.11.5 Portability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.11.6 Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3.11.7 Reusability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

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3.12 list of diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3.12.1 uml diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4 System Design 10

4.1 introduction to system design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.2 system architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.2.1 client side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4.2.2 server side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.3 functional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.3.1 order management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.3.2 menu management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.3.3 table management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4.3.4 staff management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4.3.5 billing and payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4.3.6 inventory management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4.3.7 reportong and analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4.3.8 Customer Relationship Management (CRM) . . . . . . . . . . . . . . . . 13

4.4 technologies and frameworks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4.4.1 backend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4.4.2 frontend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4.4.3 database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4.4.4 infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5 Methodology 14

5.1 requirement analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.1.1 Gather Stakeholder Requirements . . . . . . . . . . . . . . . . . . . . . . 14

5.1.2 Define Use Cases and User Stories . . . . . . . . . . . . . . . . . . . . . . 14

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5.1.3 Prioritize Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.2 Design Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.2.1 System Architecture Design . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.2.2 Database Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.2.3 UI/UX Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.3 Development Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.3.1 Agile Development Approach . . . . . . . . . . . . . . . . . . . . . . . . 15

5.3.2 Backend Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.3.3 Frontend Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.3.4 Database Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5.4 Testing Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.4.1 Unit Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.4.2 Integration Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.4.3 User Acceptance Testing (UAT) . . . . . . . . . . . . . . . . . . . . . . . 16

5.5 Deployment and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.5.1 Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.5.2 Training and Onboarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5.5.3 Maintenance and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . 16

6 Implementation 17

6.1 Setup Development Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

6.2 Backend Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

6.3 Frontend Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

6.4 Integration and Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

6.5 Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

6.6 Monitoring and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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7 Conclusion 19

8 Future Work 20

8.1 Mobile Ordering and Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

8.2 Voice Ordering and Virtual Assistants . . . . . . . . . . . . . . . . . . . . . . . . 20

8.3 Expansion to Online Delivery and Takeout . . . . . . . . . . . . . . . . . . . . . . 20

8.4 Customer Engagement and Marketing . . . . . . . . . . . . . . . . . . . . . . . . 20

8.5 Internationalization and Localization . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Chapter 1

Introduction

1.1 introduction of project

This application serves as a convenient self-service system for table and menu bookings in
restaurants. The system allows for customization of booking the process and efficient management
of restaurant reservations and availability reservations. An admin portal, which has access to the
owner, facilitates checking of availability and bookings for customers. The services provided
include table and menu bookings, all managed through the system, with the main objective of
providing ordering and reservation services to customers. he restaurant management system allows
admin(only one admin) to easily edit, add, and delete reservation, track availability and manage
client data. The primary goal of this task is to enable restaurant owners to directly interact with
clients. Additionally, the application allows clients to place requests to find free tables based on
their specific seating requirements in their preferred area. This concept is designed to address the
inconvenience people often face in finding desired restaurants and making bookings, which can be
time consuming. Managers also benefit from the application as it helps them digitally track
bookings through the provided admin portal, instead of analyzing paper receipts.
help library, or head to our plans page to choose your plan.

1.2 scope of the project

Scope of project in building a computerized system for silk route to handle billing restaurant records
was to include the employees who are involved in the process of billing of a customer to storage
of restaurant records and enables to view the records as desired.The employees are given limited
access in order to safe guard the privacy and security of the records. The database is maintained in
the whole project.

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 CHAPTER 1. INTRODUCTION

1.3 project overview

This chapter gives an introduction to the project by defining the problems encountered by restaurants,
the main objectives that the system 9 expects to achieve and a brief introduction to existing solutions.
This will minimize the number of employees at the back of the counter. Miscommunication caused
by handwriting. Difficult order tracking and time management Difficult employee management.
Unmanageable order logging. Inefficient restaurant-kitchen communication

2
Chapter 2

Literature Survey

2.1
Article Main focus Corresponding menu issue Pavesic (1983) Menu engineering model including
weighted contribution food cost percentage margin and Menu analyzing and Hayes and Huffman
(1985)Menu item profitability analysis and goal value analysis Menu analyzing

2.2
Bayou and Bennett (1992)Menu item profitability analysis based on analysis of market segments
(four levels of profitability analysis)and Menu analyzing Kelly et al. (1994)The relationship between
price elasticity and pricing Menu pricing

2.3
Shoemaker (1994)The effect of a decoy item on the price value perception of a menu Menu pricing
Bowen and Morris (1995) The relationship between menu item placement on the menu card and
sales of menu items and Menu designing Lebrutoetal (1995) Menu engineering model including
labor costs as a menu analysis method Menu analyzing

2.4
Morrison (1997) Development of menu engineering models and a study on upscale restaurants
menu planning practices Menu analyzing Jones and Mifli (2001) Menu planning, pricing, designing,
analyzing and improving practices of seven hospitality firms Menu planning

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Chapter 3

Analysis / Software Requirements

Specification (SRS)

3.1 introduction
The Management System for a Restaurant is a web-based application. The main aim is to provide
better communication between customers and restaurants. By using this application, the user can
order from any location. This application will reduce all the manual processes. So, users can view
the restaurant menu from nearby locations, and can place an order and view the status of the order
like cooking/packed/delivered. There are three main actors in this application: Admin, Restaurant
manager and User. The admin will create all menus with their corresponding price lists. Also, the
admin will be able to view statistical reports for foods. Restaurant managers will receive orders
from customers. Users/Customers can place orders using this application and they will be able to
view available food items.

3.2 Document Conventions

Priority Conventions In this complete document, we will mention priority as “low” or “high”
throughout the document. Secondly, priorities are only mentioned in section 4 and section 5 along
with detailed description of the requirements. Any high-level requirements mentioned elsewhere
are assumed to inherit priorities of their detailed counterparts in section 4,5.
Fonts Conventions Throughout this document, All the user entities are written in capitalization
i.e. first letter as capital. Also, any significant term which has been described in the glossary is made
bold and italic in the text. On the other hand, those terms which are significant (but not described in
glossary) are bold in text.

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 CHAPTER 3. ANALYSIS / SOFTWARE REQUIREMENTS SPECIFICATION (SRS)

3.3 Intended Audience and Reading Suggestions

This document is intended for different types of readers such as restaurant owner system designer,
system developer and tester. By reading this document a reader can learn about what the project is
implemented for and how it will present it’s basic ideas. This document has a sequential overview
of the whole project so if a reader reads the document from top to bottom, he will get a clear idea
about the project

3.4 Product Scope

This system will help to manage and run the restaurant business systematically. In this management
system, we will provide an app that can be used by the customers to order food. Customers can also
give feedback through this app. So that owner of the restaurant can evaluate the whole system. This
will ultimately lead to hire less waiter sand create an opportunity to appoint more chefs and better
kitchen place to serve food faster. Customers can also make payment through debit or credit cards
using POS which will be integrated with the management software. Customers can see current
discount facility of the restaurant. Customers can also see the calorie chart which will increase
consciousness about their health. All the information about daily expenses and profit will be saved
in the system. Also the required information’s about employees will be saved in the system which
can be only accessed by the system admin.

3.5 References

3.5.1

A. Patil, R. Kalani, B. Patil, S. Shinde, Prof S.M.Shedole, IJTRA, Smart restaurant system using
an-droid, 5, Issue 3 pp. 78-80 (2017)

3.5.2

M.P. Chorage, S.S. Bhande, S.S. Lale, M.A. Powar,K.V. Mane, IJARIIE, Digital restaurant system,
7, Is-sue 1 pg. 756-760 (2021)

3.5.3

S. Dimbar, A. Kumbhakarna, P. Shend, IJEET, Survey of digital food ordering system based on
android system for restaurant, 5, Issue 1 (2017)

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 CHAPTER 3. ANALYSIS / SOFTWARE REQUIREMENTS SPECIFICATION (SRS)

3.5.4

N.M.Z. Hashim, N.A. Ali, A.S. Jaafar, N.R. Mo-hamad, L. Salahuddin , N.A. Ishak, IJCTT, Smart
ordering system via bluetooth, 4, Issue 7 pg. 2253-2256 (2013)

3.6 User Interfaces

3.6.1 Customer Interface

The customer interface will contain three screens. All three screen will have a consistent layout.

Place Order

In this screen, system shows a list of cards (UI Elements) of dishes. Each dish will have an image,
its price per serving.

Timer and Edit/Cancel Order

After confirming the order, the user will be shown a timer screen. In this screen customer will be
shown “Edit Order” and “Cancel Order” buttons and a timer which shows the completion time of
the order. There will also be a button to request for bill.

Feedback

In feedback screen, at the top right corner a button for “Request Bill” will be shown. Beneath this
button we will display a form which will have different multiple-choice questions and a submit
feedback button.

3.6.2 Head Chef Interface

In head chef interface, system will show all the current orders in detail i.e. all the dishes of a
particular order. In each order, there is a button which will be used to mark that dish cooked.
Moreover, when customer wants to remove a dish from his order, system will show head chef a
notification to approve the removal of the dish.

3.6.3 Hall Manager Interface

Hall manager will have a screen where he will get notification whenever an order is completed.
System will notify the hall manager about the order number and table number. Hall Manager also
has a screen where all orders are listed, and status button to mark the order as paid. Moreover, he
also has an interface screen to see and the status of tables in the restaurant as free/available.

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 CHAPTER 3. ANALYSIS / SOFTWARE REQUIREMENTS SPECIFICATION (SRS)

3.6.4 Admin Interface

As Admin is authorized to perform CRUD operations on Staff Members, Menu Items and Inventory
Items. He’ll be having three different screens for Staff Members, Menu Items, and Inventory.

3.7 Hardware Interfaces

Our system can interact with a hardware device directly. We have to connect our system to the bill
printer for handing the hard copy of the bill to the customer. For billing module, we may have to
use a credit card reader for payment, but the interaction and the results generated by that reader are
just entered into our system manually by the user. Moreover, the central screen in kitchen which
will be displaying the status of order queues.

3.8 Software Interfaces

configure the product. The system shall communicate with the content manager to get the product
specifications.

3.9 functional requirements

3.9.1 Order Management

Allow users (staff or customers) to add and remove items from orders. Enable table reservation
management, allowing users to reserve or release tables. Facilitate menu item management,
including adding, modifying, or removing menu items. Generate bills for orders.

3.9.2 Payment Management

Handle payment processing for bills. Keep track of paid orders.

3.9.3 Kitchen Order Tickets

Generate kitchen order tickets for the kitchen staff to prepare food.

3.10 Nonfunctional Requirements

3.10.1 Performance Requirements

The system must be interactive, and the delays involved must be less. So, in every action response
of the system, there are no immediate delays. In case of scrolling through the menu there should be
a delay of no more than 2 second before the next page of menu items is displayed otherwise our
people’s dining experience is affected. The order should be placed in pending orders and be visible
to the head chef/chefs in less than 1 second to start the preparation . Cancel Order/ updates must be

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 CHAPTER 3. ANALYSIS / SOFTWARE REQUIREMENTS SPECIFICATION (SRS)

made with little delay to avoid delivery delay. Also, when connecting to the Firebase server the
delay to make a successful connection should be less for effective real time communication.

3.10.2 Safety Requirements

The software is completely environmentally friendly and does not cause any safety violations. The
menu will have a flexible font that can be zoomed so as to not over constrain the eyes.

3.10.3 Security Requirements

There is a need for a proper and encrypted login authentication for head chef and admin as
employee sensitive information as well as inventory should be protected from hacking. Information
transmission should be securely transmitted to Firebase without any changes in information to avoid
disturbances in orders and billing

3.11 Software Quality Attributes

3.11.1 Adaptability

There can be a change in the menu and information stored in the database about employees and
inventory.

3.11.2 Availability

The system is up and running for most of the time and server is not down for more than a few
minutes to avoid inconvenience of the customers.

3.11.3 Flexibility

If need arises in the future, software can be modified to change the requirements

3.11.4 Maintainability

Software can be easily repaired if a fault occurs.

3.11.5 Portability

Software can be easily installed on devices and would run smoothly according to the requirement.

3.11.6 Reliability

No matter how many orders are placed, system must give the correct results.

3.11.7 Reusability

Current version can be used in the future versions with more functionality added.

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 CHAPTER 3. ANALYSIS / SOFTWARE REQUIREMENTS SPECIFICATION (SRS)

3.12 list of diagram

3.12.1 uml diagram

Figure 3.1

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Chapter 4

System Design

4.1 introduction to system design

In today’s fast-paced restaurant industry, efficient management is crucial for success. A well-
designed restaurant management system streamlines operations, enhances customer experience, and
improves overall efficiency. From taking orders to managing inventory and handling reservations, a
robust system can significantly impact a restaurant’s productivity and profitability. A well-designed
restaurant management system is a cornerstone of modern restaurant operations, enabling efficient
management of various tasks and enhancing the overall dining experience. By automating processes,
optimizing resources, and providing valuable insights, such a system empowers restaurants to stay
competitive and thrive in today’s dynamic market landscape.

4.2 system architecture

4.2.1 client side

web interface

Customer Interface: Allows customers to browse menus, place orders, and make reservations.
Admin Interface: Provides managers with tools to manage menus, inventory, staff, and other aspects
of restaurant operations.

mobile applications

Customer App: Offers similar functionality as the web interface, allowing customers to interact
with the system from their mobile devices. Staff App: Provides waitstaff and kitchen staff with
features to manage orders, tables, and other tasks efficiently.

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 CHAPTER 4. SYSTEM DESIGN

4.2.2 server side

application layer

Order Management Module: Handles order processing, status tracking, and communication between
different system components. Menu Management Module: Manages menus, item availability,
pricing, and customization. Table Management Module: Allocates and tracks table assignments,
manages reservations, and optimizes seating arrangements. Staff Management Module: Handles
employee scheduling, performance tracking, and training management. Billing and Payment
Module: Generates bills, processes payments, and integrates with payment gateways. Inventory
Management Module: Tracks inventory levels, manages stock, and automates reordering processes.
Reporting and Analytics Module: Generates reports, analyzes data, and provides insights to support
decision-making.

database layer

Relational Database: Stores structured data such as menus, orders, inventory, staff details, and
customer information. NoSQL Database: Stores unstructured data such as logs, analytics data, and
other system-related information.

integration layer

API Gateway: Acts as a central entry point for all incoming requests, routing them to the appropriate
services. Third-Party Integrations: Integrates with external systems such as payment gateways, food
delivery platforms, and accounting software through APIs.

4.3 functional components

4.3.1 order management

Order Placement: Allow customers to place orders through various channels such as mobile apps,
websites, or in-person. Order Processing: Manage incoming orders, assign them to tables or delivery
drivers, and track their status. Order Modification: Enable customers to modify or cancel orders
before they are processed. Order Tracking: Provide real-time updates on the status of orders from
preparation to delivery.

4.3.2 menu management

Menu Creation: Allow managers to create and update menus with items, descriptions, prices, and
images. Item Availability: Automatically update item availability based on inventory levels or time

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 CHAPTER 4. SYSTEM DESIGN

of day. Specials and Promotions: Enable managers to add special dishes or promotions to the menu
for a limited time.

4.3.3 table management

Table Reservations: Allow customers to book tables in advance, specifying the date, time, and
number of guests. Seating Management: Manage table assignments, optimize seating arrangements,
and track table occupancy. Table Status: Provide real-time updates on table availability, status (e.g.,
occupied, reserved), and turnover.

4.3.4 staff management

Employee Scheduling: Create and manage staff schedules, considering factors such as availability,
skillset, and labor laws. Performance Tracking: Monitor staff performance metrics such as sales,
customer feedback, and attendance. Training Management: Schedule and track employee training
sessions to ensure continuous skill development.

4.3.5 billing and payments

Bill Generation: Automatically generate bills based on orders, including itemized details and
applicable taxes. Payment Processing: Accept various payment methods such as cash, credit/debit
cards, mobile payments, and digital wallets. Split Payments: Allow splitting bills among multiple
customers and processing payments accordingly.

4.3.6 inventory management

Stock Management: Track inventory levels of ingredients, beverages, and supplies in real-time.
Automatic Reordering: Set up automatic reorder points for items running low and generate purchase
orders to suppliers. Supplier Management: Manage relationships with suppliers, track deliveries,
and handle invoices and payments.

4.3.7 reportong and analytics

Sales Reports: Generate reports on daily, weekly, and monthly sales performance, including revenue,
average order value, and popular items. Inventory Reports: Monitor inventory levels, usage, and
costs, and identify trends to optimize stocking and reduce waste. Employee Reports: Analyze staff
performance metrics such as sales targets, customer satisfaction ratings, and productivity. Customer
Insights: Analyze customer data to understand preferences, behavior patterns, and feedback, and
tailor marketing strategies accordingly.

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 CHAPTER 4. SYSTEM DESIGN

4.3.8 Customer Relationship Management (CRM)

Customer Profiles: Maintain customer profiles with contact information, order history, preferences,
and loyalty program status. Feedback Management: Collect and analyze customer feedback through
surveys, reviews, or ratings to improve service quality. Marketing Campaigns: Send targeted
promotions, discounts, or event invitations to customers based on their preferences and behavior.

4.4 technologies and frameworks

4.4.1 backend

Programming Languages: Python, Node.js, Java Frameworks: Django, Flask, Express.js Messaging
Queue: RabbitMQ, Kafka (for asynchronous communication) RESTful API Design: Swagger,
OpenAPI

4.4.2 frontend

Web Technologies: HTML, CSS, JavaScript Frameworks/Libraries: React.js, Angular, Vue.js

Mobile Development: React Native, Flutter

4.4.3 database

Relational Database Management System (RDBMS): MySQL, PostgreSQL NoSQL Database:

MongoDB, Cassandra (for handling large volumes of unstructured data)

4.4.4 infrastructure

Cloud Services: AWS, Google Cloud Platform, Microsoft Azure (for scalability, reliability, and
flexibility) Containerization: Docker (for containerization and deployment) Orchestration:
Kubernetes (for managing containerized applications)

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Chapter 5

Methodology

5.1 requirement analysis

5.1.1 Gather Stakeholder Requirements

Meet with restaurant owners, managers, staff, and potential users to understand their needs, pain
points, and desired features. Document requirements related to order management, menu
customization, table reservations, staff scheduling, inventory tracking, billing, reporting, and
customer management.

5.1.2 Define Use Cases and User Stories

Identify and document specific use cases and user stories to capture the system’s functional
requirements from the perspective of different user roles (e.g., customers, waitstaff, managers).

5.1.3 Prioritize Requirements

Prioritize requirements based on their criticality, business value, and feasibility to guide the
development process.

5.2 Design Phase

5.2.1 System Architecture Design

Define the high-level system architecture, including components, modules, and their interactions.
Decide on technologies, frameworks, and platforms to be used for backend, frontend, database, and
hosting.

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 CHAPTER 5. METHODOLOGY

5.2.2 Database Design

Design the database schema to store data related to menus, orders, inventory, staff, customers, and
other relevant entities. Consider normalization, indexing, and optimization techniques to ensure
efficient data storage and retrieval.

5.2.3 UI/UX Design

Create wireframes and mockups for the user interface to visualize the layout, navigation, and
interactions. Design intuitive and user-friendly interfaces for different user roles, considering
usability principles and best practices.

5.3 Development Phase

5.3.1 Agile Development Approach

Adopt an agile methodology (e.g., Scrum, Kanban) to iteratively develop and deliver features in
short cycles or sprints. Conduct regular sprint planning, daily stand-up meetings, sprint reviews,
and retrospectives to ensure continuous improvement and collaboration.

5.3.2 Backend Development

Develop backend functionalities such as order management, menu customization, table reservations,
staff scheduling, and inventory tracking using selected technologies and frameworks. Implement
restful APIs for communication between frontend and backend systems, following best practices
for API design.

5.3.3 Frontend Development

Implement user interfaces for customers, waitstaff, and managers using HTML, CSS, JavaScript,
and selected frontend frameworks (e.g., React.js, Angular, Vue.js). Ensure responsive design and
cross-browser compatibility to deliver consistent user experiences across different devices and
browsers.

5.3.4 Database Implementation

Create and configure the database using selected database management systems (e.g., MySQL,
PostgreSQL, MongoDB) based on the designed schema.Implement data access and manipulation
logic, including CRUD operations and database transactions.

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 CHAPTER 5. METHODOLOGY

5.4 Testing Phase

5.4.1 Unit Testing

Write and execute unit tests to verify the functionality of individual components, modules, and
APIs. Use testing frameworks and libraries (e.g., Jest, pytest) to automate test cases and ensure
code quality and reliability.

5.4.2 Integration Testing

Conduct integration testing to verify the interactions and integration points between different
system components. Test end-to-end scenarios, including order processing, menu updates, table
reservations, and reporting functionalities.

5.4.3 User Acceptance Testing (UAT)

Involve stakeholders and end-users to perform UAT and validate the system’s functionality, usability,
and alignment with business requirements. Address feedback and issues identified during UAT to
ensure the system meets user expectations.

5.5 Deployment and Maintenance

5.5.1 Deployment

Deploy the restaurant management system to production or staging environments using appropriate
deployment strategies (e.g., continuous integration/continuous deployment). Configure hosting
infrastructure, domain settings, and security measures (e.g., SSL/TLS certificates) to ensure a secure
and reliable deployment.

5.5.2 Training and Onboarding

Provide training sessions and documentation for restaurant staff to familiarize them with the system’s
features, functionalities, and usage. Offer ongoing support and assistance during the initial rollout
and subsequent operations to address any issues or challenges.

5.5.3 Maintenance and Updates

Establish processes for monitoring system performance, handling user feedback, and addressing
bug fixes and feature requests. Plan and schedule regular maintenance activities, including software
updates, database optimizations, and security patches, to ensure the system’s stability and longevity.

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Chapter 6

Implementation

6.1 Setup Development Environment

Install necessary software and tools such as IDEs, version control systems (e.g., Git), and databases.
Set up project structure and configuration files.

6.2 Backend Development

Choose Backend Framework: Based on the chosen technology stack, set up the backend framework
(e.g., Django, Flask for Python; Express.js for Node.js). Implement Core Functionality: Start
implementing the core functionalities of the system, such as order management, menu management,
and user authentication. Database Design and Implementation: Design database schemas and
create models/entities for storing data. Implement database interactions using ORM (Object-
Relational Mapping) tools provided by the framework. API Development: Develop RESTful APIs
to expose functionalities to the frontend and other components of the system. Authentication and
Authorization: Implement user authentication and authorization mechanisms to ensure secure access
to system resources.

6.3 Frontend Development

Choose Frontend Framework: Select a frontend framework/library (e.g., React.js, Angular, Vue.js)
based on project requirements and team expertise. UI/UX Design: Design user interfaces for
different components of the system, focusing on usability and responsiveness. Implement Views
and Components: Develop frontend components/views to interact with backend APIs and display
data to users. Integrate with Backend APIs: Connect frontend components to backend APIs to
fetch data and perform CRUD (Create, Read, Update, Delete) operations. Handle User Interactions:
Implement event handling and user interactions to ensure a smooth and intuitive user experience.

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 CHAPTER 6. IMPLEMENTATION

6.4 Integration and Testing

Integration Testing: Test the interaction between frontend and backend components to ensure
seamless communication and functionality. Unit Testing: Write and execute unit tests for individual
functions and components to ensure code correctness and reliability. End-to-End Testing: Perform
end-to-end testing to validate the system’s behavior and functionality from a user’s perspective.
Bug Fixing and Refinement: Identify and fix any bugs or issues discovered during testing. Refine
the system based on feedback and testing results.

6.5 Deployment
Deployment Environment: Set up deployment environments such as staging and production servers.
Containerization (Optional): Containerize the application using Docker for easier deployment and
scalability. Continuous Integration/Continuous Deployment (CI/CD): Automate the deployment
process using CI/CD tools (e.g., Jenkins, Travis CI) to ensure smooth and efficient deployment
pipeline. Deploy Application: Deploy the application to the production environment, ensuring
proper configuration and security measures are in place.

6.6 Monitoring and Maintenance

Monitoring Tools: Set up monitoring tools to track system performance, usage metrics, and errors.
Regular Maintenance: Perform regular maintenance tasks such as database backups, security
updates, and performance optimizations. User Support and Training: Provide user support and
training to restaurant staff to ensure smooth adoption and usage of the system. Iterative
Improvements: Gather feedback from users and stakeholders to identify areas for improvement and
implement iterative updates and enhancements to the system.

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Chapter 7

Conclusion

Implementing a restaurant management system involves a systematic approach, starting from setting
up the development environment to deploying the system for use. By following best practices in
software development, testing, and deployment, you can ensure the successful implementation of a
robust and efficient restaurant management system that meets the needs of both restaurant staff and
customers.
The proposed restaurant management system incorporating QR code technology, and a mobile
robot represents a significant step forward in the automation and optimization of food service. The
system has the potential to improve customer satisfaction, reduce wait times, and increase efficiency.
System can be used in restaurants instead of waiters. Also, in the isolation wards to serve the
medicine or food to the affected person. Used in offices to deliver files from one room to another.
Used in industries as a helping hand.

19
Chapter 8

Future Work

8.1 Mobile Ordering and Payments

Develop a dedicated mobile app for customers to place orders, make reservations, and pay directly
from their smartphones. Implement features such as mobile wallets, contactless payments, and
loyalty programs to enhance convenience and customer engagement.

8.2 Voice Ordering and Virtual Assistants

Integrate voice recognition technology to enable customers to place orders and make inquiries using
voice commands. Develop virtual assistants or chatbots to handle customer inquiries, reservations,
and order updates through messaging platforms or voice interfaces.

8.3 Expansion to Online Delivery and Takeout

Expand the system to support online delivery and takeout services, integrating with third-party
delivery platforms or developing an in-house delivery fleet management module. Implement features
such as real-time order tracking, delivery route optimization, and delivery scheduling.

8.4 Customer Engagement and Marketing

Enhance customer engagement through targeted marketing campaigns, personalized promotions,
and feedback mechanisms.

8.5 Internationalization and Localization

Expand the system to support multiple languages, currencies, and regional preferences to cater to
a diverse customer base. Adapt menu items, pricing, and cultural aspects to specific regions or
countries to enhance user experience and market penetration.

20
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