Chapter 2 Attitudes and Job Satisfaction

1) ________ refers to evaluative statements or judgments concerning objects, people, or events.

A. Attitude
B. Behavior
C. Appearance
D. Demeanor
2) The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the
________ component of an attitude.
A. cognitive
B. affective
C. reflective
D. behavioral
3) “The place I work at is unfair. When comparing to other similar businesses, my pay is way
low.” This phrase expresses the ________ of an attitude.
A. Cognitive Component
B. Affective Component
C. Behavioral Component
D. Cognitive Dissonance
4) The emotional, or feeling component of a person's attitude is called ________.
A. Complex understanding
B. The cognitive component
C. The affective component
D. A complex attitude
5) Which of the following is an example of an affective attitude?
A. Believing that you did a good job.
B. The observation that most dogs have four legs.
C. The opinion that it is never acceptable to steal.
D. Anger at being unfairly accused of a wrongdoing.
6) “I am really angry over how my supervisor shows favoritism among us.” As an attitude, this
phrase relates to the ________.
A. Cognitive Component
B. Affective Component
C. Behavioral Component
D. Cognitive Dissonance
7) “I will ask to switch to another group. The supervisor of my current group is very bossy.” As
an attitude, this phrase describes the ________.
A. Cognitive Component
B. Affective Component
C. Behavioral Component
D. Cognitive Dissonance
8) Any incompatibility between two or more attitudes or between behavior and attitudes results
in ________.
A. Organizational dissonance
B. Cognitive dissonance
C. Attitudinal clarification
D. Positivity offset
9) Sheila works for a manufacturer of trays for school lunches. Last year her son come home
from school and told her that the trays she makes go straight to the landfill where they sit for
hundreds of years without ever biodegrading. Although this information bothers Sheila, she does
not look for another job because she enjoys her very high salary.
Which dissonance moderating factor is illustrated by this example?
A. Dissonance is reduced because of the sense of control by the individual.
B. Dissonance is reduced because of the importance to the individual.
C. There is no dissonance moderating factor in the example.
D. High dissonance is tolerated because of a high reward.
10) What refers to a positive feeling about a job, resulting from an evaluation of its
characteristics?
A. Job satisfaction
B. Job involvement
C. Job stability
D. Organizational commitment
11) ________ is the level where people identify psychologically with their jobs, and consider
their perceived performance levels important to their self-worth.
A. Job Satisfaction
B. Job Involvement
C. Organizational Commitment
D. Job Attitude
12) Organizational commitment is defined as ________.
A. The degree to which an employee identifies with the organization they work for and its goals.
B. An employee's belief that the organization will ensure that its employees are treated fairly.
C. The degree to which an employee's sense of fulfillment and self-worth is related to their job.
D. The amount of effort an employee makes to keep their position in an Organization.
13) An employee with ________ relates to the goals of a particular organization and wishes to
remain a member.
A. Perceived Organizational Support
B. Psychological Empowerment
C. Organizational Commitment
D. Cognitive Dissonance
14) Lillian works for a global women's rights organization. In the past few months, she has been
working weekends to meet campaign goals. She has now decided to take a month's holiday to
relax herself and get the much needed break. She knows that the organization will understand her
need for a long holiday. Which of the following best represents Lillian’s feeling?
A. Low employee engagement
B. High perceived organizational support
C. Low organizational commitment
15) ________ describes an organization’s self-regulated actions to benefit the society or the
environment beyond what is required by law.
A. CSE (Core Self Evaluation)
B. CSR (Corporate Social Responsibility)
C. POS (Perceived Organizational Support)
D. None of the answers
16) A company always have a priority in maintaining the environment. Every month this
company plants two trees inside the company gardens. The company here is committed to
________.
A. Good job Conditions
B. Social Support
C. Corporate Social Responsibility
D. Citizenship Behavior
17) OCB stands for ________.
A. Organizational Citizenship Behavior
B. Organizational Corporate Behavior
C. Organizational Community Behavior
D. Organizational Consuming Behavior
18) What does OCB stand for?
A. The degree to which employees believe organization values their contribution.
B. Organization’s actions to benefit society beyond what is required by law.
C. Employees talking positively about the organization, helping others and going beyond their
jobs.
D. Corporate standards applied when hiring new employees.
True or False:
1. Attitudes are always considered to be favorable evaluations about objects, people or events.
2. When there is dissonance, people usually stick to their attitude or behavior.
3. Cognitive Dissonance is the cognitive element of an attitude.
4. Feedback from managers isn’t important for employee job satisfaction.
5. CSE is the definition of core self-evaluation.
6. Organizational commitment is when you identify with the company and its goals.
7. An employee with perceived organizational support is valued, and cared about his well-being.
8. Customer satisfaction isn’t linked to job satisfaction of employees within the organization.
9. The behavioral component of attitude could be also named as evaluation.
10. Employee engagement is considered a type of job attitudes.

Essay Questions
Objective 2.5 What Causes Job Satisfaction?
• Job Conditions: Job conditions—especially the intrinsic nature of the work itself, is most
important.
• Personality: People who have positive core self-evaluations (CSEs) - who believe in their
inner worth and basic competence - are more satisfied with their jobs than people with negative
CSEs.
• Pay: Pay correlates with job satisfaction and overall happiness for many people.
• Corporate Social Responsibility (CSR): An organization’s commitment to corporate social
responsibility (CSR), to benefit society or the environment beyond what is required by law,
increasingly affects employee job satisfaction.

Objective 2.6 Outcomes of Job Satisfaction

• Job Performance: Individuals with higher job satisfaction perform better, thus more effective
organizations.
• Organizational Citizenship Behavior (OCB): OCBs include people talking positively about
their organizations, helping others, and going beyond the normal expectations of their jobs.
• Customer Satisfaction: Satisfied employees appear to increase customer satisfaction and
loyalty.
• Life Satisfaction: job satisfaction is positively correlated with life satisfaction, and our
attitudes and experiences in life spill over into our job approaches and experiences.