TQM

Short Answer Questions:

1. What is the quality?

2. What is the need for quality?
3. Define quality assurance.
4. Explain the concept of "zero defects" in quality management.
5. What are the constituents of appraisal cost of quality?
6. What is a quality circle?
7. What is the role of leadership in promoting a culture of quality?
8. Define Benchmarking.
9. What is customer retention?
10. What are the hard factors in TQM?
11. Define empowerment.
12. What is job enrichment?
13. What is Kaizen?
14. What is the expectation from the employer in an organization under TQM environment?
15. What is Herzberg's two factor theory of motivation?
16. What is Performance Appraisal?
17. What is Total Productive Maintenance (TPM)?
18. What are the goals of TPM?
19. What is the composition of the quality council?
20. Describe the term ‘statistical process control’.
21. Enlist the categories under which ‘European Quality Award (EQA)’ is given.
22. List any three National Quality Awards instituted by India.

Long Answer Type:

1. Discuss the evolution of quality from inspection to TQM.

2. Discuss various dimensions of quality.
3. Explain the barriers to the implementation of TQM.
4. Describe generalized steps in TQM implementation.
5. Explain various viewpoints of TQM.
6. Discuss the human resource's role in TQM.
7. Discuss human factors and their contribution to the TQM environment.
8. Discuss the reasons for TQMs failure in an organization.
9. Discuss the process of performance appraisal.
10. Discuss Maslow’s theory of motivation.
11. Discuss the characteristics of quality leaders.
12. Describe types of teams formed to accomplish a task.
13. Discuss the process of benchmarking.
14. Discuss the DMAIC methodology to achieve Six Sigma.
15. Discuss various types of control charts as used in statistical process control.
16. Discuss the steps involved in the implementation of Total Productive Maintenance (TPM) in
an organization.
17. Discuss the Deming Prize evaluation criteria.
18. Discuss the Malcolm Baldrige Nation Quality Award (MBNQA) Prize evaluation criteria.