VISITOR FLOW / CUSTOMER JOURNEY

• Room • Swimming
END TO END
1. 2. 3.
services pool
• Meals • MICE
• SPA SKEMA CHSE
Greet and Meet Food/culinary
service transfer in
• Kemenparekraf: Usaha & TK
Transport
Airport/ Hotel Restaurant/cafe service
Seaport/Terminal
/Station
•
•
Ground handling
PAX 5.
4.
di sektor parekraf
•
•
Goods
CIQP
Attraction/site • Kementerian Perhubungan
• Village
Public • Homestay • Interpretation
•
•
Museum
Site/entertainment
di Bandara, Terminal,
• Craft
Pelabuhan, Stasiun,
Facilities/Services • Information • Performance
• Hospital • Culinary • Guide • MICE
• Toilet • Camping
• Public transport ground/o
• Transport
Angkutan Darat, Laut Udara
• Perbankan/mo ut door
ney changer activities 6. 7. & Kereta Api
• Air, listrik,
jaringan IT • Picture stop • Kemenkop UKM di Usaha
•
Kecil, Menengah di Daerah
Ground handling • Rest stop
• PAX Transport • Meals,
•
• KemenKumHAM
Goods service sightseeing/
9. • CIQP tours stop

8.
• Guiding &
interpreta • Kementerian Pertanian
Souvenir
Check out shop •
tion
souvenirs • Pemerintah Daerah
Airport/
(Provinsi & Kab/Kota)
Seaport/ Meeting service Transport service
Terminal/ transfer out Hotel
Station