SITXHRM001 V1.0 Templates A2 Student.v1.0

SIT30816 Certificate III in Commercial Cookery
Templates – A2 – Option 1
Workplace Feedback 1:
Observations show that skills have improved. There are few errors/mistakes
occurring with their work and they seem to have greater confidence and
happiness in their role. The team is working much better and there seems to
be less stress all around.
I have noticed that the coach has been checking up on progress and taking
steps to correct beahviour/actions where required. This appears to have
been a success.
Templates – A2 - SITXHRM001 Coach others in job skills| Page 1 of 20

V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Work output has shown moderate improvement. There are still some glitches
here and there but it appears that they are aware of when they make a
mistake (or are close to making a mistake) and they take initiative to work it
out.
They have taken coaching quite seriously and I think they will show further
improvement as long as the coach continues to observe and review their
work. Without this follow up things may go backwards in time.

There has been great improvement, this person’s morale has improved and
they are starting to believe that they can do good work. The time and effort
put in by the coach is clear to see. Work output is fantastic and
reports/observations from the team, customers and supervisors have been
glowing.
Their shyness is a barrier but with some further praise and acknowledgment of
good work, is required to keep building this person’s confidence. This
employee has a bright future ahead of them.

It is recommended that further coaching or training is implemented for this

employee. While they were showing signs of improvement after the coaching
session, it appears their work has slipped considerably in quality. It’s not clear
if this is because they have forgotten what to do, have limited care for their
work output, or just cannot apply the skills required of the work.
Several errors have been identified and the employee does not know how to
rectify them. Their efforts at fixing problems have not been successful. The
coach has addressed issues with this employee a couple of times, but they
have also been on leave recently and not been aware of the sudden drop in
performance.

Coachee Feedback 1:
I enjoyed our session. I think I got quite a bit out of it. I had to ask a couple of
times about some of the explanations because there were a few things what
I wasn’t sure about. I am more confident about getting the job done properly
now. After the session was over my coach was pretty good at coming and
asking me how I was going and if there was anything I needed. Most of the
time I am okay, but recently I made a couple of mistakes.
I am going to ask for some more help, because there are a few other things
that I don’t feel as confident about now that I am a bit better in other areas
now.

Coachee Feedback 2:
I didn’t really want to have the session because I didn’t think I needed any
coaching, but someone said something about me not doing things properly.
I am really glad that this person spoke up, because I had no idea I was doing
things the wrong way! My coach was great, they explained everything
clearly and if I wasn’t sure I did not feel stupid or embarrassed to ask
questions. All my questions were answered.
The demonstrations were easy to follow and they did them multiple times so I
could see exactly how to do certain things. I had lots of time to practise and
they corrected me on things as I was doing them.
My coach works alongside me and so they are always there to call on if I
need help. We have a great relationship and I have been very fortunate to
have this experience.
The other day my coach wasn’t working and so I felt a little strange not
having them there for ‘backup’. I am not sure who else to go to for any help
because I don’t want to pick up any wrong or bad habits.

Coachee Feedback 3:
The coach rushed things through pretty quickly so I had to ask more than
once for them to repeat what they were saying. The demonstrations were
good, though. I think the coach is better at doing things than explaining
things.
I am doing much better in my work now and making very few mistakes. My
biggest issue is confidence, I really second guess myself and sometimes that is
when I get into trouble.
It has been hard to get support sometimes as my coach is pretty busy and I
don’t like interrupting them. I have seen them give support to other people
but they don’t come up to me much. Maybe they think I’m doing fine and
don’t need help.

Coachee Feedback 4:
I was really nervous about this coaching session. I knew I was struggling with
some parts of my job, but I didn’t realise how much until we met and talked
about it. My coach made me feel at ease and I could talk to them about the
things I wanted to learn. They understood I was nervous and we even worked
out that it was probably one of the reasons why I needed some coaching, I
lack confidence and get pretty shy around others. I rarely ask for help too.
So our session was fun, we talked about the processes and the procedures I
need to follow and what could go wrong if I was doing the right thing. I felt
comfortable asking questions and being able to watch them do the job/task
up close was very helpful. I was nervous about demonstrating because I felt
like I was going to mess it up really badly, but they were patient and talked
through the steps the first time I demonstrated. Then I had some time to
practise. It took a little bit of time but I feel like I’ve mastered it!
My coach has asked me a few times how I am going. If they are not too busy
they will stop and have a quick chat. I have also had a couple of emails
checking up on me.
My shyness gets the better of me, and it does interfere with my ability to work
with others and contribute. I am not sure how to get better at this. The coach
was great and I hope that other people get to be coached by them in
future, I found it really useful.

Coachee Feedback 5:
I was doing okay for a while because the information was fresh in my mind. I
got some support from my coach for about a week after. I don’t have to do
the task every single day, so I am starting to get rusty. I have made some
mistakes and tried to cover them, but I have had a few of my colleagues
notice and tell me to get help.

Task 2 (option 2) – Reflective Journal
Reflective journal
Student name: Date:
Coachee: ☐1 ☐2 ☐3 ☐4 Did an RTO assessor observe this Did an RTO assessor observe this
coaching discussion? ☐ Yes ☐ No coaching session? ☐ Yes ☐ No
Identify the need for coaching
Explain how you identified that this colleague required coaching. What information did you use or personnel did you consult with in this regard?
Identify coaching needs
Discuss the conversation you had with the coachee about their needs. Explain how you worked out their specific needs and what type of coaching was
required.

Describe the communication strategies you used during this discussion.
Organise coaching session/s
Explain the process you took to organise the session/s for this coachee. In your response refer to:

 the coaching required

 what resources were required for the coaching
 where the coaching was held
 how you calculated the duration of the coaching session/s
 any information that you needed to provided as part of the coaching
*Attach your email to this coachee.
The coaching session/s
How did you make sure you had considered safety and hygiene when completing this training?

How did you describe the purpose of the coaching to the coachee?
Describe how you used ‘explanation’ during the coaching.

Describe how you demonstrated the specific tasks or key skills.
How did the coachee respond to your demonstration? Explain how you checked that they understood what you had demonstrated, as well as your
explanations.

What procedures or requirements were applicable to the task/skills? Explain how you informed the coachee of these.
Explain how the coachee went when it was time for them to practise. How well do you think they absorbed the skills and knowledge you demonstrated?
Explain your answer. What types of questions did the coachee ask, and why do you think they asked these questions (for example, was it because you had
missed something in your demonstration or explanation, did the coachee not listen or watch carefully, were your explanations unclear, etc)?

What performance problems or difficulties were encountered during the coaching? What steps/strategies did you take to address them? Were you
successful?
Provide examples of the feedback you gave the coachee and the points at which you did so. What was the coachee’s reaction to your feedback?

Following up
Over what period of time did you monitor the coachee to ensure that they were progressing in performance? What did you identify during this time and what
types of support and assistance did you offer?
*Attach evidence of how you monitored them.
Who did you need to report to in regards to the coachee’s progress/improvement?

*Attach evidence of your report/s.

Were there any further issues or difficulties you had to attend to after the coaching session/s? If yes, explain what you did to address them. If no, explain why
you believe this was the case.
Reflection (highlights, skills and techniques shown, what did I learn, what would I do different in future?)

Coachee Endorsement
Please provide some feedback on the coaching experience. You may like to discuss:
 how well the student identified your coaching needs
 whether you understood the explanations provided by the student during the coaching session
 whether you could follow the demonstration/s provided by the student during the coaching session
 whether you believe you had enough time to practise and ask questions
 how well the student communicated with you and put you at ease
 how much support you received from the student once the coaching session was over.

Coachee name: Position: Signed:
Supervisor Endorsement
Supervisor name: Position: Signed:


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SIT30816 Certificate III in Commercial Cookery

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It is recommended that further coaching or training is implemented for this

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Task 2 (option 2) – Reflective Journal

Student name: Date:

Identify the need for coaching

Identify coaching needs

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Describe the communication strategies you used during this discussion.

Organise coaching session/s

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 the coaching required

The coaching session/s

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Describe how you used ‘explanation’ during the coaching.

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Describe how you demonstrated the specific tasks or key skills.

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Who did you need to report to in regards to the coachee’s progress/improvement?

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Coachee name: Position: Signed:

Supervisor name: Position: Signed:

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