Contextual Learning Matrix (CLM)

Qualification Title: BARISTA NC II

Unit of Competency: PREPARE AND SERVE COFFEE BEVERAGE
Code: TRS3113101
Module Title: PREPARING AND SERVING COFFEE BEVERAGE
Mr. XYZ, ABC Coffee Shop
Prepared by:
Ms. WXY, PTC - _________

LEARNING CONCEPTS
STEM Thinking
STEM KNOWLEDGE (Disciplinal) Estimated
Assessment Skills
Learning Outcomes Environmental Learning Activities number of
Criteria Technology / (Trans
Science Math Communication Issues and other hours
Engineering disciplinary)
concerns
Take orders of Orders are taken and Introduction *Process of Ordinal *Effective Customer *Communication Lecture/ Discussion 8 hours
guests verified with guests on the Point Order Taking Counting Service Skills
or dining service of Sales and - Quantities Digital Literacy
- *Customer AVP
crew. softwares for *Procedures in handling
order taking (guest Ethical thinking
using the POS Role Playing on order
requests, taking and verification
Service Orientation
irate
customers)
Empathy
- Handling
customer
complaints

*Use of Gender fair

language

Forms used in
Order Taking
Recommendations *Product Prices of menu *Presentation of *Sustainable
are offered to the knowledge items menu practices in
guest on selection - Ingredients terms of
- allergens ingredient
of coffee beverages Discounts *Suggestive Selling sourcing,
 packaging
General information
about the coffee
beans are
provided to guests
Mise-en-place for *Waste disposal
coffee service is
completed
according to
establishment’s
standards and
procedure

Topics/items with (*) markings are where the contextualization is presented