Value Stream Map

Value Added Time = (10 + 1 + 61 + 1 + 30 + 240 + 30 + 60 + 30 + 90 + 4320 + 1440 + 10) = 6323 mins

Non Value Added Time = (720 + 720 + 720 + 720 + 4320 + 1440 + 2880 + 1440 + 4320 + 7200 + 7200 + 720) = 32400 mins

Cycle Time = Value Added Time+ Non Value Added Time = 6323 + 32400 = 38723 mins

The process cycle efficiency = Value Added Time / Cycle Time = 6323 / 38723 = 16.33%

Recommendations for improvements:

 The server runs 24/7 instead of just night, so it can wait for 12hrs to browse the account
 Customers waiting for confirmation via mail after 1 minute should quit the mail in the mailbox waiting for 12hrs
 The client waits an extra 30mins to manage the architects aggregate request account, and adds 60mins to the architect's response rating then gets rid of
the 24hrs documentation and waits for the architect to open the 48hrs review. , continue to wait for the client to wait more time to fix it will quit waiting
for feedback architect 24hrs and quit waiting for a new meeting with the client 72hrs. So at this point it is possible to see all 3 clients, account manager
and the architect working together.

Value/
Non Value
1. Clients first create an account by providing basic profile information (10 min) 10
2. Clients wait for the approval of their create account request (avg. 12 hrs) 0
3. Company's system runs 24/7 in the night and sends email confirmation email (1 min) 1
4. Email sits in Client's email box (avg. 12 hrs) 0
5. Client confirms their account by clicking on a link in an email. (1 min) 1
6. Client submits a new project request on WSC's website portal (1 hr) 60
7. Request is waiting to be assigned to an account manager (12 hrs) 720
8. Company's Sr Account Manager looks at the pending requests every day and assign it to one of the account
1
manager (1 min)
9. Request is waiting for an account manager to looks at the request (12 hrs) 720
10. Account manager contacts the client to set up a meeting to get requirements (30 min) 30
 11. Client and Account Manager waiting for the meeting (72 hrs) 4320
12. Account Manager and Client meet to outline requirements(4 hrs) 240
13. Account Manager puts the request in queue to document (24 hrs) 0
14. Account Manager writes up requirement and sends this information to Company's Solution Architect (30 min) 30
15. The project is waiting for a Solution Architect to provide input (48 hrs) 0
16. Solution Architect looks at and provides feedback to Account Manager (1 hr) 60
17. Solution Architect feedback waiting to be read by Account Manager (24 hrs) 0
18. Account Manager sets up another meeting with Client to discuss architecture and timeline (30 min) 30
19. Client and Account Manager waiting for the meeting (72 hrs) 0
20. Account Manager and Client meet to approve architecture (1 hr) 60
21. Account Manager sends the project request to the development queue (30 min) 30
22. Project request waits in development queue (120 hours) 7200
23. Project team completes the development and assigns it to a testing team (72 hrs) 4320
24. Project request waits in testing team to work on it (120 hrs) 7200
25. Testing team tests and approves it for release (24 hrs) 1440
26. Project waiting for Account Manager to send the request to Client (12 hrs) 720
27. Account Manager sends the completed project deliverables to Client. (10 min) 10
28. Client uses the deliverables. (0 min) 0

Value Added Time = (10 + 1 + 1 + 60 + 1 + 30 + 240 + 30 + 60 + 30 + 60 + 30 + 4320 + 1440 + 10) = 6323 mins

Non Value Added Time = (720 + 720 + 4320 + 7200 + 7200 + 720) = 20880 mins

Cycle Time = Value Added Time+ Non Value Added Time = 6323 + 20880 = 27203 mins

The process cycle efficiency = Value Added Time / Cycle Time = 6323 / 27203 = 23.24%