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Key data
Industry Manufacturing
Level of
Medium
difficulty
Decision
Type
Opportunity assessment
Business Bottleneck
concepts Bargaining power
Outsourcing
H I G H B R I D G E 4
Tubes Inc.
Case Abstract (for Interviewer only)
H I G H B R I D G E 5
Tubes Inc.
• After the Clarification Questions, tell the candidate the client sent us Exhibit D.
• Show it to the candidate and ask them to take a screenshot for later.
H I G H B R I D G E 6
Tubes Inc.: Exhibit D
Orders
# k tons/year
120
100
100
80
80
70
Client A
60 Client B
50 50 50 50 Client C
40 40 Other
40
30
20 20 20
20
10
0
2018 2019 2020 2021
H I G H B R I D G E 7
Tubes Inc.
• The candidate should recognize the success of the client but “I will check our Operations to
acknowledge that this fast growth might be causing bottlenecks in pinpoint the quantitative root-
our process. cause of this increase in waiting
• Invite the candidate to produce their structure. time, unless you have any other
preferred approach.”
• They should propose diagnosing the issue quantitatively first.
H I G H B R I D G E 8
Tubes Inc.: Suggested Structure
The candidate should:
1. Align with the interviewer before taking time to structure the approach to
isolate the quantitative root-cause (which step(s) are taking longer than before
and are likely to be causing the delays)
2. Layout a supply chain structure
3. Guess as much as they can what the steps of this chain are
4. Mention they need data on the time at each step and how it has changed in the
last year Receiving the raw materials (e.g. steel)
• Regardless of whether the candidate used a Supply Chain or any other type of “We’ve established that our demand has
structure, tell them: grown beyond our ability to supply and
– Nothing has changed in the maximum capacity of the manufacturing now we’re operating at 100% capacity
process utilization.
– However, demand (orders) has increased very fast and now we are My next step would be to look closer at
operating at 100% capacity utilization. the manufacturing process: people,
– To simplify the problem, tell the candidate to consider that the entire machinery, process and supplies, to try
manufacturing is the bottleneck (no specific stage) to find what we can do to widen the
bottleneck.”
• Ask the candidate: what would you do next?
• If they don’t suggest structuring the reasons why we have this operational
bottleneck, ask them directly to do so.
H I G H B R I D G E 10
Tubes Inc.: Suggested structure
The candidate should:
1. Use a qualitative framework to understand the root-causes of the bottleneck to try to widen it
2. After presenting, they should pick the most likely 1st level branch to contain the problem to start the investigation (with a hypothesis)
Inapt
People
Understaffed “Checking all those boxes would
ensure personnel is not the cause
Undertrained of the bottleneck”
People
Undersupervised
Underequipped
Machinery
“I imagine there are complex
Undermotivated machines in this factory. We have
Full capacity to check if we are really
# of machines exhausting all their potential
Maintenance issues/ capacity”
Breakdowns
Bottleneck Machinery Process
Technology Preparation time
Maximum yield (24/7) “Even with enough people and
Output/machine Other Factory closed machinery, we might not be
efficient enough in the process,
% current yield Downtime Maintenance and have to ensure we’re doing
everything the best way possible”
Energy interruptions
Lacking Missing steps
Process Other Supplies
Poor design Excess steps (waste)
“We already established that
Quality Wrong step order manufacturing is the problem, but
Supplies I’d still check if it’s not really our
Timing Lack of backup suppliers’ fault”
H I G H B R I D G E 11
Tubes Inc.
Insights:
People (Exhibit P1): Machinery (Exhibit M): Process Supplies
1. The client is hiring more and more 1. Out client progressively added new 1. Based on the available data, we 1. Based on the available data, we
people to keep up with the demand. machines until 2020, and then stopped can conclude that there’s no can conclude that there’s no
2. In the last year (2021) our workforce 2. The machines are producing the exact need for process improvement need for supplies improvement
has clearly not grown as fast as quantity that is demanded (#machines x (not the likely bottleneck) (not the likely bottleneck)
demand. average output per machine = demand), 2. The client doesn’t always order
3. Maybe we should have hired more except for 2021, where demand far exactly what they need
people, or maybe the scarce resource exceeded the machinery’s capacity (sometimes they overstock) but
is not labor. 3. The client might have failed to add more that’ not a cause for a
4. The decreasing output per worker can machines when it was time to do so, or bottleneck.
indicate that we are actually maybe the factory is already full
overstaffing our factory over time. 4. The maximum potential per machine and
5. The factory is already running 24/7 so the downtime are constant. Downtime
adding extra shifts is not a solution to improvements are a small lever, we
increase output. should not focus there
• After checking all the exhibits, the candidate should conclude that we need to do something about the machinery
• Invite them to structure some options
H I G H B R I D G E 12
Tubes Inc.: Exhibit P1
People (workers)
Number of workers and Factory Operating Hours
output/worker Per day
2000 100 30
1800 1.900 90
1600 80 25
1.666
24 24 24 24
1400 70
1.444
20
1200 60
1000 50
1.000 15
800 40
600 30
10
400 20
200 10 5
0 0
2018 2019 2020 2021
0
No. of workers Output/worker 2018 2019 2020 2021
H I G H B R I D G E 13
Tubes Inc.: Exhibit M
Machinery
Number of machines 6 7 8 8
Average output/machine
16.6 18.6 18.8 19
(k tons)
Downtime (minimum
5% 5% 5% 5%
maintenance requirements)
1 Running 24/7
H I G H B R I D G E 14
Tubes Inc.: Exhibit P2
Process
• In 2020, they hired High Bridge Consulting to deliver process optimization, which was completed sucessfully
H I G H B R I D G E 15
Tubes Inc.: Exhibit S
Supplies
Returns (k ton) 5 0 0 0
H I G H B R I D G E 16
Tubes Inc.
H I G H B R I D G E 17
Tubes Inc.
• Which company should the client choose for outsourcing, considering they want to have one single partner
to achieve better economies of scale?
• Show Exhibit 1
H I G H B R I D G E 18
Tubes Inc.: Exhibit 1
Azerbaijan 80 30%
H I G H B R I D G E 19
Tubes Inc.
Demand in 2022/2023 = if
trend continues, it’s likely to
be higher than 300k tons, so
shortage will be min 150 k
tons/year
H I G H B R I D G E 20
Tubes Inc.
Brainstorming Question
• The client is preparing a proposal for the Indian partner. Who do you think has more bargaining power when negotiating the price for the tubes?
Brainstorming Question
• What are the pros and cons (risks) of Acquiring vs. Outsourcing to the Indian factory?
Suggested answer
Acquiring Outsourcing
Pros • Increase market share and enhance competitive positioning • No funding required
• Capture economies of scale • Fast to start
• Decrease global competition • Higher bargaining power
• Win additional clients bought with the company
Cons/risks • Company might not be available for acquisition or price might be • Strengthens a potential competitor
unrealistic • Might lose intellectual property if tubes are special
• Requires large funding and entails more risks of loses • Less sustainable in meeting the growing demand if the Indian factory
• Takes longer time (e.g., negotiation, due diligence etc.) goes bankrupt
• Integration complexity
– Challenges in cultural fit between the parent company and the
acquired factory
– Regulation differences
• Currency rate risk
H I G H B R I D G E 22
Tubes Inc.
Final recommendation
Questions: Why has the waiting period increased? What can the client do to address the problem?
Recommendation – I recommend the client outsource manufacturing to the Indian partner in the short run and evaluate building a new
factory for the long run.
• Argument 1: Outsourcing is a short-term solution that will prevent the client’s customers from switching to competitors.
• Argument 2: The Indian partner is the only one that can absorb all the excess demand, at least in the short run.
• Argument 3: The Indian factory’s low profitability and our client’s strong brand puts our client in a strong negotiation position.
Risks:
• Quality of tubes made at the Indian factory might be lower
• Indian factory might go out of business
• Other firms might strike a better deal and pre-empt our client’s move
Next steps:
• Design a negotiation strategy to approach the Indian partner
• Develop alternatives
– Distribute the volume to different partners
– Check the attractiveness of acquiring factories
– Check the attractiveness of building a new factory
H I G H B R I D G E 23
Jobs in Athens
Key data
Industry Government
Level of
Medium
difficulty
Decision
Type
Opportunity assessment
Business Public sector
concepts Growth strategy
Economic impact
H I G H B R I D G E 25
Jobs in Athens
Case Abstract (for Interviewer only)
H I G H B R I D G E 26
Jobs in Athens
H I G H B R I D G E 27
Jobs in Athens
Graph question
• After the prompt, tell the candidate that the client has shared some data on the companies in
Athens.
• Show the candidate Exhibit A and Exhibit B.
• Ask the candidate: “What can we learn from the data?”
H I G H B R I D G E 28
Exhibit A Newly created companies
Companies that went bankrupt
Companies that left the city
2.5k
50
40
2k
1.5k
30
1k
20
0.5k
10
0
2014 2015 2016 2017 2018 2019
Year
H I G H B R I D G E 29
Very large (500+)
Exhibit B Large (101-500)
Medium (11-100)
100 %
80
60
40
20
0
2014 2015 2016 2017 2018 2019
H I G H B R I D G E 30
Jobs in Athens
Interviewer only
Graph question
If the candidate does mention the number of jobs, ask them directly: “What do you think is happening to
employment/number of jobs?”
H I G H B R I D G E 31
Jobs in Athens
Interviewer only
Structure question
• Ask the candidate: “How can the client attract more existing companies to migrate to the region?”
• If they don’t check the above, you can discuss in the feedback the important to check what CAN the client
do/what are their powers – especially in the public sector
H I G H B R I D G E 32
Cash grants
Jobs in Athens Direct Payroll direct help
Suggested structure
Other
Other
Math question
Share with the candidate the following information if not discussed yet
• The Economic Department has a special fund of 20 M EUR with the main goal of incentivizing companies to move their
business to Athens.
• The Economic Department has launched a bid to attract projects and has pre-selected four high-potential projects
• The Division wants to spend all the 20 M EUR on one project and get the best economic effect possible.
• Selection criteria include potential CAPEX from the project and number of jobs created: direct, indirect and
induced.
– Direct jobs are those created by the new companies/new commercial enterprise
– Indirect jobs are those created as a result of the new companies’ spending on goods and services, such as suppliers
– Induced jobs are those created by the spending of the new companies’ employees within the region, such as hotels
and restaurants
Provide candidate with Exhibit C, and ask “How many jobs can be created in each of the projects?”
The candidate should clarify about job multipliers:
• E.g., if a project offers 10 direct jobs, a multiplier for indirect/induced jobs of 1.5 means that, there are 1.5*10 = 15
TOTAL jobs including the 10 direct jobs + 5 indirect/induced
H I G H B R I D G E 34
Exhibit C
Projects under consideration
Capital-intensive
Factoree 140 840 7.0 2.0
manufacturing
H I G H B R I D G E 35
Jobs in Athens
Interviewer only
Math question
• The candidate should calculate the # of indirect and induced jobs by multiplying numbers of direct jobs by the multipliers.
• The trick here is to recall the definition of the job multiplier
– To calculate the # of indirect (or induced) jobs, the candidate can subtract 1 from the multiplier and multiply it by the direct jobs.
– e.g. for Foody, indirect jobs = 1,040*(1.1-1) = 104. induced jobs = 1,040*(1.05-1)=52
• Total jobs = (# of direct jobs) + (# of indirect jobs) + (# of induced jobs)
– e.g. total jobs for “Foody” = 1,040 + 104 + 52 = 1,196
Job Job
CAPEX (€, multiplier multiplier
Name Industry Direct jobs Indirect jobs Induced jobs Total jobs
MM) for indirect for induced
jobs jobs
Silicon Valley Software =200+640+320
200 140 4.2 2.6 =200*(4.2-1) = 640 =200*(2.6-1) =320
2.0 Development =1,160
Retail chain of DIY =560+224+112 =
Buildmaster 560 32 1.4 1.2 =560*(1.4-1) = 224 =560*(1.2-1) = 112
stores 896
Capital-intensive =140+840+140
Factoree 140 840 7.0 2.0 =140*(7.0-1) = 840 =140*(2.0-1) = 140
manufacturing =1,120
=1040+104+52 =
Foody Food delivery 1040 8 1.1 1.05 =1040*(1.1-1) = 104 =1040*(1.05-1) = 52
1,196
• The candidate should comment on the following observations:
– There is no single project that can enable the client to reach its goal of creating 2,000 jobs in a single year.
– In addition, projects Buildmaster and Foody do not meet the CAPEX goal stated by the client, so the choice is between Silicon Valley 2.0 and Factoree.
H I G H B R I D G E 36
Jobs in Athens
Interviewer only
Brainstorming question
• Ask the candidate: “Which projects fits the goal of the Economic Department best and what are additional benefits and concerns for each of them?
Concerns • There might be less well-trained employees available • High indirect jobs multiplier suggests a strong reliance on other
• IT companies are highly mobile and might migrate out of the city businesses, which could be risky
• The business owner might want to locate its company in an already • Manufacturing projects are highly competitive and other
prosperous areas regions/countries might offer better incentives than the client
• May take a longer time to deploy the manufacturing facilities
H I G H B R I D G E 37
Jobs in Athens
• Smaller CAPEX can lead to less incentive for firms to stay in the long run
• Trained employees might be unavailable
Next steps
• Develop detailed and strategic implementation plan for the chosen project
• Provide strong incentives (e.g., social benefits, promotions for touring Athens) to attract highly skilled software developers from other
countries
H I G H B R I D G E 38
Jobs in Athens
Risks
• High indirect jobs multiplier suggests a heavy reliance on other businesses
• Other regions/countries might offer greater incentives than the client, making our client’s offer less competitive
• Others, including the ones mentioned in the “Concerns” in the Brainstorming slide
Next steps
• Seek additional funds and non-financial incentives to support other businesses that can create indirect jobs and induced jobs
• Assemble a more attractive package (both financial and non-financial benefits) or use testimonials
H I G H B R I D G E 39
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H I G H B R I D G HE I G H B R I D G E 42
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H I G H B R I D G E 43
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