Best Practice

Title/TSM Module Number: 2. Reception

Description: 3 Steps for Floor Mat Inspection

1. ONLY ONE MAT?

Double-stacked mat Single mat

Educate customer to NEVER double-stack mats. Remove, clean, put extra mats in a bag and place them in the luggage
compartment, passenger side or rear floor. *Add Operation Code 09TOZZ-MAT01 to the repair order with a
description of the correction. This process should be completed at reception in order to prevent possible accidents in
the shop.

a). Remove the double-stacked mat b). Clean the removed mat c). Put the cleaned mat in a bag

d). Place in the trunk d). Place on the passenger side floor e). Put Operation Code on the RO
 Best Practice

2. OEM MAT?
Educate customer that Toyota genuine mats have been designed specifically for each model. Remove incompatible mat
(see Step 1). *Add Operation Code 09TOZZ-MAT01 to the repair order with a description to ensure you have explained
the issue.

After-market floor mat a). Remove after-market floor mat b). Put Operation Code on the RO

3. MAT SECURED PROPERLY?

Replace any damaged or missing retention hooks (if required) and secure the mat using them. *Add Operation Code
09TOZZ-MAT01 to the repair order.

Unsecured mat a). Secure mat with retention hooks b). Put Operation Code on the RO

*Note: Add the operation code 09TOZZ-MAT01 and the CCC to the repair order only when
a non-compliant mat is found