4/24/2019 Hrvatska znanstvena bibliografija - Prikaz rada

Hrvatska znanstvena bibliografija (CROSBI)

ODJAVA

Pregled bibliografske jedinice broj: 865281

Časopis

Autori: Meštrović, Dunja

Naslov: Service Quality, Students’ Satisfaction and Behavioural Intentions in STEM and IC
Higher Education Institutions
Izvornik: Interdisciplinary description of complex systems (1334-4684) 15 (2017), 1; 66-77
Vrsta rada: članak
Ključne riječi: behavioural intentions, higher education, students’ satisfaction, service quality
Sažetak: Service quality, students’ satisfaction and their behavioural intentions are recognised
as rather important aspects in higher education institution’s strategy in a competitive
higher education marketplace, which enable them to attract and retain students in
science, technology, engineering and mathematics (STEM) and information-
communication (IC) study areas. This research aimed to study the relationship
between service quality, students’ satisfaction and behavioural intentions of STEM and
IC students of the University of Rijeka Departments. Partial least squares structural
equation modelling using SmartPLS 3.0 software was performed on student survey
data, confirming a direct, positive and significant relationship between higher education
service quality and students’ satisfaction and between students’ satisfaction and their
behavioural intentions. According to indirect effects analysis, perceived higher
education service quality has an an indirect, positive and significant impact on
students’ behavioural intentions through students’ satisfaction. The results indicate that
higher education service quality is an imperative for higher education sector. Based on
the findings of this study, useful to policy makers in the services industry in general and
in higher education sector in particular, improvements can be planned all service
quality dimensions as a key factor to attract, educate and retain STEM and IC students
in Croatia.
Izvorni jezik: ENG
Rad je indeksiran u EconLit
bazama podataka: Emerging Sources Citation Index (ESCI) (sastavni dio Web of Science Core
Collectiona)
Kategorija: Znanstveni
Znanstvena područja: Ekonomija
Puni text rada: 865281.Iindecs2017_15_1_pp_66-77.pdf (tekst priložen 9. Ožu. 2017. u 14:57 sati)
URL Internet adrese: http://hrcak.srce.hr/176226
http://hrcak.srce.hr/index.php?show=clanak&id_clanak_jezik=259877
http://indecs.eu/2017/indecs2017-pp66-77.pdf
Broj citata:

Altmetric:

DOI: 10.7906/15.1.5
URL cjelovitog teksta:
Google Scholar: Service Quality, Students’ Satisfaction and Behavioural Intentions in STEM and IC
Higher Education Institutions

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4/24/2019 Hrvatska znanstvena bibliografija - Prikaz rada
Upisao u CROSBI: Dunja Meštrović (dmestrovic@biotech.uniri.hr), 9. Ožu. 2017. u 14:57 sati

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