Rhea Yvette David

Assessment BSBCMM511

Assessment Task 1:

PART A:
Task 1. Presentation attached to this document

PART B:
Task 1:

i.

• Objectives:
• Management: Perform the project quickly and cost-effectively, ensuring it’s
finished within six weeks to meet client promises.
• Work Team: Secure enough resources and an adequate timeline to complete the
work according to current work hours and agreements.

ii.

• Issues and Problems:

1. Conflicting timelines: Management aims for a six-week completion, while the
team members have holidays booked.
2. Technological limitations: Insufficient capacity to complete work as quickly as
needed.
3. Resource allocation: Ensuring the team has the necessary resources to complete
the project efficiently.

iii.

• Positions and Supporting Arguments:

• Management:
• Position: Urgency to complete within six weeks to fulfill client commitments.
• Supporting Argument: Timely completion is crucial for client satisfaction and
future business opportunities.
• Work Team:
• Position: Need for adequate resources and time to ensure quality work and avoid
burnout.
• Supporting Argument: Rushing the project may lead to compromised quality and
increased stress on team members.

iv.
Email Draft:
Subject: Urgent Meeting Required: Project Timeline and Resource Allocation

Dear Team,

I hope this email finds you well. As we embark on the new project at XYZ organization, it has
come to our attention that we need to address some crucial matters regarding project planning
and execution.

Due to the time-sensitive nature of the project and our commitment to our client to complete it
within six weeks, it’s imperative that we convene to discuss our approach. However, we
understand that some of you have holidays booked during this period, and there are
technological limitations that may hinder our progress.

Therefore, we kindly request your availability for a meeting to discuss these challenges and
explore potential solutions. We have proposed the following dates and times for the meeting:

• February 12th, 10:00 AM

• February 15th, 2:00 PM
• February 18th, 3:30 PM

Please let us know your availability at your earliest convenience, or suggest alternative times if
none of the above slots work for you. Your input and cooperation in finding a suitable resolution
are highly appreciated.

Thank you for your attention to this matter.

Best regards,

Rhea Yvette David

Work Area Manager

PART C:

Task 2:
Presentation attached in this file

Assessment Task 2:

1. To confirm authority to present financial information to a new client, I would seek

approval from my organization’s finance department or senior management. This ensures that
the information is accurate and authorized for disclosure to external parties.
2. Five relevant organizations:
• Industry: Chamber of Commerce, Trade Associations
 • Media: Industry-specific trade publications, Financial news websites
• Government: Regulatory bodies, Tax authorities
Three relevant events:
• Industry conferences or trade shows
• Economic summits or forums
• Regulatory updates or changes in legislation
Three communication channels:
• Industry-specific forums or online communities
• Webinars or virtual conferences
• Social media platforms tailored to industry professionals
3. Effective cross-cultural communication can be facilitated by promoting cultural
awareness, active listening, adapting communication styles, using interpreters if necessary, and
fostering an inclusive environment where diverse perspectives are valued and respected.
Additionally, training programs, cultural sensitivity workshops, and employing diverse teams can
enhance cross-cultural communication within an organization.
4. Brief explanations:
• Negotiation: Identify interests, establish common ground, propose and exchange
offers, and reach a mutually acceptable agreement.
• Mediation: Act as a neutral third party to facilitate communication, clarify issues,
and guide parties towards a mutually agreeable solution.
• Conflict resolution: Identify and address the underlying causes of conflict,
facilitate communication and collaboration, and implement strategies to resolve disagreements.
• Incident de-escalation: Remain calm, listen actively, empathize with the
individual’s concerns, assess the situation for potential risks, and implement strategies to
reduce tension and resolve the issue peacefully.
5. Structured meeting procedures involve setting agendas, adhering to time limits,
following a formal process for decision-making, and assigning roles to participants. Inclusive
meeting procedures ensure that diverse perspectives are heard, encourage participation from
all attendees, and promote a respectful and inclusive environment. For example, structured
procedures can be used in board meetings to ensure efficient decision-making, while inclusive
procedures can be applied in brainstorming sessions to encourage creativity and collaboration.
6. Basic requirements and steps:
• Present information and negotiate: Prepare clear and concise presentations,
understand the needs and interests of the audience, actively listen to feedback, and collaborate
to reach mutually beneficial agreements.
• Lead and participate in meetings: Set clear objectives, create agendas,
encourage participation from all attendees, manage time effectively, and follow up on action
items.
• Prepare and deliver presentations: Research the audience, structure the
presentation logically, use visual aids effectively, rehearse delivery, and engage with the
audience through questions and discussion.
7. Six requirements for maintaining confidentiality:
• Implementing access controls and password protection
• Encrypting sensitive data during transmission and storage
• Establishing clear policies and procedures for handling confidential information
• Conducting regular training on data security and confidentiality protocols
• Monitoring and auditing access to sensitive information
• Enforcing disciplinary actions for breaches of confidentiality.