SHBHCLS002 Unit Assessment Pack Version 9

Table of Contents
Assessment Pack (UAP) – Cover Sheet...............................................................................................3

Student and Trainer/Assessor Details.................................................................................................3
Course and Unit Details.......................................................................................................................3
Assessment Submission Method.........................................................................................................3
Student Declaration.............................................................................................................................3
Assessment Plan..................................................................................................................................4
Unit information pack..........................................................................................................................4
UAT 1 – Unit Knowledge Test (UKT)...................................................................................................5

Pre-assessment checklist.....................................................................................................................5
Purpose................................................................................................................................................5
Information for students.....................................................................................................................5
Reasonable adjustments.....................................................................................................................5
Student declaration.............................................................................................................................5
Assessment task instructions..............................................................................................................6
Unit Assessment Result Sheet (UARS)................................................................................................22

UAT 2 – Practical demonstration.......................................................................................................24
Pre-assessment checklist.....................................................................................................................24
Purpose................................................................................................................................................24
Unit Assessment Pack

Information for students.....................................................................................................................24
Reasonable adjustments.....................................................................................................................24
SHBHCLS002 Colour and lighten hair

Student declaration.............................................................................................................................24
Assessment task instructions..............................................................................................................25
Learner attendance sheet (Log Sheet).................................................................................................28
Unit Assessment Result Sheet (UARS)................................................................................................71
Unit Assessment Pack
SHBHCLS002
Colour and lighten hair

Purpose of unit Assessment Pack
This document is for the student and provides all the assessment tasks which need to be completed
to be deemed competent in this unit. The document also provides instructions and information to
assist the student to complete each assessment task. Students must respond to all questions and
submit the assessment to their Assessor.
Copyright
This document was developed by VET Resources © 2021.
No part of this resources may be reproduced in any form or by any means, electronic or mechanical
including photocopying or recording or by any information retrieval system without written
permission from VET Resources. Legal action may be taken against any person who infringes their
copyright through unauthorised copying.
SHBHCLS002 1|Page Unit Assessment Pack

Assessment Pack (UAP) – Cover Sheet
Student and Trainer/Assessor Details
Student ID
Student name
Trainer/Assessor name
Course and Unit Details

Course code
Course name
Unit code SHBHCLS002
Unit name Colour and lighten hair
Assessment Submission Method

By hand to trainer/assessor By email to Online submission via Learning
trainer/assessor Management System (LMS)
By Australia Post to RTO Any other method

_________________________________________________
(Please mention here)
Student Declaration
• I certify that the work submitted for this assessment pack is my own. I have clearly referenced any
sources used in my submission. I understand that a false declaration is a form of malpractice.
• I have kept a copy of this assessment pack and all relevant notes, attachments, and reference material
that I used in the production of the assessment pack;
• For the purposes of assessment, I give the Trainer/Assessor of this assessment the permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of this assessment
to a checking service (which may retain a copy of the assessment on its database for future
plagiarism checking).
Student signature Date

Assessment Plan
To demonstrate competence in this unit, the student must be assessed as satisfactory in each of the following
assessment tasks.
Evidence recorded Evidence Type/ Method of assessment Sufficient evidence
recorded/Outcome
Unit Assessment Task 1 Unit Knowledge Test (UKT) S / NS (First Attempt)
S / NS (Second Attempt)
Unit Assessment Task 2 Practical demonstration S / NS (First Attempt)
S / NS (Second Attempt)
Final result C NYC Date assessed
Trainer/Assessor
Signature
Unit information pack

The student and Trainer/Assessor must read and understand all the information in the unit information pack
before completing the unit assessment pack.

UAT 1 – Unit Knowledge Test (UKT)
Pre-assessment checklist
Purpose
The pre-assessment checklist helps students determine if they are ready for assessment. The Trainer/Assessor
must review the checklist with the student before the student attempts the assessment task. If any items of the
checklist are incomplete or not clear to the student, the Trainer/Assessor must provide relevant information to
the student to ensure they understand the requirements of the assessment task. The student must ensure they
are ready for the assessment task before undertaking it.
Information for students

• Please make sure you have completed the necessary prior learning before attempting this assessment.
• Please make sure your Trainer/Assessor has clearly explained the assessment process and tasks to be
completed.
• Please make sure you understand what evidence is required to be collected and how.
• Please make sure you know your rights and the complaints and appeal process.
• Please make sure you discuss any special needs or reasonable adjustments to be considered during the
assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your
Trainer/Assessor).
• Please make sure that you have access to a computer and the internet (if you prefer to type the answers).
• Please ensure that you have all the required resources needed to complete this Unit Assessment Task
(UAT).
• Due date of this assessment task is according to your timetable.
• In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can
be granted by the Trainer/Assessor.
• Evidence of the compelling and compassionate circumstances must be provided together with your
request for an extension to submit your assessment work.
• Request for an extension to submit your assessment work must be made before the due date of this
assessment task.
Reasonable adjustments
• If student has requested a reasonable adjustment, then complete the reasonable adjustment form
included in the unit information pack.
Student declaration
• I confirm that Trainer/Assessor has provided all the information related to the assessment task as
included in the information for student section and I am ready for the assessment.

Assessment task instructions
Assessment type:
• Written Questions
Instructions provided to the student:
Assessment task description:
• This is the first (1) unit of assessment task that the student must successfully complete to be deemed
competent in this unit of competency.
• The Unit Knowledge Test is comprised of twenty-five (25) written questions.
• Student must respond to all the questions and submit them to the Trainer/Assessor.
• Student must answer all questions to the required level, e.g. provide the number of points, to be deemed
satisfactory in this task.
• Trainer/Assessor is required to provide feedback within two weeks and notify students when results are
available.
Applicable conditions:
• This knowledge test is untimed and is conducted as an open book test (this means student can refer to
textbooks during the test).
• Student must read and respond to all questions.
• Student may handwrite/use computers to answer the questions.
• Student must complete the task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or
Not Satisfactory.
• Trainer /Assessor must assess student’s written skills and knowledge as he/she completes this assessment
task.
• The Trainer/Assessor may ask the student relevant questions on this assessment task to ensure that this is
his/her own work.
Resubmissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt
will be allowed.
• Student may speak to their Trainer/Assessor if the student has any difficulty in completing this task and
requires a reasonable adjustment (e.g., can be given as an oral assessment).
• For more information, please refer to the RTO Student Handbook.
Location:
• This assessment task may be completed in (tick the relevant box):

Learning Management System Classroom
Simulated learning environment Workplace
Other: ____________________________________
• Trainer/Assessor will provide the student with further information regarding the location for completing
this assessment task.
Purpose of the assessment
The purpose of the assessment is to check knowledge relevant to the unit.
Instructions for answering written questions:
• Students must complete a written assessment consisting of a series of questions.

• It is expected from students to correctly answer all the questions.
• Answers must demonstrate an understanding and application of relevant concepts, critical thinking, and
good writing skills.
• Students must respond to all questions for this assessment in a concise manner, providing only
information that is relevant.
• Student must use non-discriminatory language. The language should not devalue, demean, or exclude
individuals or groups on the basis of such attributes including gender, disability, culture, race, religion,
sexual preference, age and/or any other basis. Gender inclusive language should be used.
• Assessors must not accept responses/answers that have been copied directly from other sources
materials.

Resources required to complete the assessment task:
• Computer
• Internet
• MS Word

Question 1a: In your own words describe the significance of the colour wheel in Satisfactory
hairdressing (30-50 words) response
Question 1b: How are warm and cool tones achieved using the colour wheel (30-50 1a. Yes No
words)
1b. Yes No
Question 2: Provide a description of the following elements of hair design and how they can Satisfactory
be used in achieving hair effects (20- 50 words each): response
P1. Line Yes No
P2. Shape
P3. Direction
P4. Size
P5. Texture
P6. Colour

Question 3: Provide a description of the following principles of hair design and how they can Satisfactory
be used in achieving hair effects (20- 50 words each): response
• balance Yes No
• gradation
• repetition
• contrast
• harmony
• dominance
• unity
Question 4a: Explain the function of hair (30-50 words)? Satisfactory

response
Question 4b: Explain the structure and cellular features of hair (50-80 words)?
4a. Yes No
4b. Yes No

Question 5a: Describe the hair growth cycle (30-50 words)? Satisfactory
response
Question 5b: Provide some characteristics of normal and damaged hair (30-50 words)?
Question 5c: What factors determine hair colour (30-50 words)? 5a. Yes No
5b. Yes No
5c. Yes No
Question 6: Identify the physical and chemical effects of the following on skin and hair (20- Satisfactory
50 words each)? response
P1. Hydrogen peroxide Yes No
P2. Permanent colour
P3. Tints
P4. Heated hairdressing equipment
SHBHCLS002 10 | P a g e Unit Assessment

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Question 7: What are contraindications and what are some ways to determine them? Give Satisfactory
at least five examples (50-80 words)? response
Yes No
Question 8: Provide a response to the following questions about skin and glands: (20-50 Satisfactory
words each) response
P1. List five layers of Epidermis Yes No
P2. Types of epidermal cells
P3. Structure of skin
P4. Structure and functions of any two glands of the skin

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P5. Description and function of Sebum
Question 9: In your own words describe the relationship between porosity, texture and Satisfactory
condition of hair and the success of colour treatments (30-50 words): response
Yes No
Question 10: Explain the following terms (10-30 words each)? Satisfactory
response
• Neutralisation
• pH Yes No
• acids and bases

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• bonds
Question 11: Discuss any hair and scalp treatment product and discuss its: (10-30 words Satisfactory
each) response
P1. Formulation Yes No
P2. Product purpose and efficacy
P3. Physical effects on the hair and scalp
P4. Application instructions
P5. Processing times

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Question 12: Give an example of how you would prepare equipment before coloring Satisfactory
treatment (10-30 words). response
Yes No
Question 13: Pick the correct choice. To achieve the desired colour result, product Satisfactory
application, processing and removal techniques must be implemented: response
a) According to the time available to the operator Yes No
b) According to the clients instructions
c) According to manufacturer instructions

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Question 14: List any three (3) aspects of local government, state or territory health Satisfactory
regulations applicable to providing hair colouring services (50-100 words)? response
Yes No
Question 15: How would you ensure that you are catering to client comfort and service Satisfactory
requirements, including monitoring client scalp comfort (50-100 words)? response
Yes No
Question 16: Why is it important to ensure a salon product does not come into contact eyes Satisfactory
and what can be done to avoid such contact (50-80 words)? response

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Yes No
Question 17: True or False. A barrier cream is a cosmetic used to protect the skin from Satisfactory
coming into contact with any contaminants? response
Yes No
Question 18: True or False. Inhalation of fumes can be avoided by wearing a scarf on your Satisfactory
face response
Yes No

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Question 19: What is the importance of using correct posture and adjusting client chair Satisfactory
height when applying colouring procedures (50-80 words)? response
Yes No
Question 20: What steps/actions would you take to minimise colouring product wastage Satisfactory
(50-80 words)? response
Yes No

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Question 21: Outline the waste disposal procedure you would follow for recyclables, sharps, Satisfactory
general and hazardous waste (50-100 words)? response
Yes No
Question 22: Describe a step by step process that you would employ to determine the Satisfactory
appropriate colouring service for the client (50-80 words)? response
Yes No

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Question 23: Describe the steps you would take to ensure proper application of a colour Satisfactory
product (50-80 words)? response
Yes No
Question 24: After getting a colouring service done a client has come back and complained Satisfactory
that they are missing some colour pigments. What would you do in this case (10-30 words)? response
Yes No

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Question 25: Assuming a client comes to you asking for the lightest blonde colouring Satisfactory
without the use of a bleach. Which commercial product would you recommend to them (10- response
30 words)?
Yes No

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Unit Assessment Result Sheet (UARS)
Outcome of Unit First attempt:
Assessment Task (UAT)
Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) or Not Satisfactory (NS)
Date: _______(day)/ _______(month)/ ____________(year)
Second attempt:

Feedback to Student First attempt:
Second attempt:
Student Declaration  I declare that the answers I have provided are my own work. Where I
have accessed information from other sources, I have provided
references and or links to my sources.
 I have kept a copy of all relevant notes and reference material that I used
as part of my submission.
 I have provided references for all sources where the information is not
my own. I understand the consequences of falsifying documentation and
plagiarism. I understand how the assessment is structured. I accept that
all work I submit must be verifiable as my own.
 I understand that if I disagree with the assessment outcome, I can appeal
the assessment process, and either re-submit additional evidence
undertake gap training and or have my submission re-assessed.
 All appeal options have been explained to me.

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Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor I hold:
Declaration
 Vocational competencies at least to the level being delivered
 Current relevant industry skills
 Current knowledge and skills in VET, and undertake
 Ongoing professional development in VET
I declare that I have conducted an assessment of this candidate’s submission. The
assessment tasks were deemed current, sufficient, valid, and reliable. I declare
that I have conducted a fair, valid, reliable, and flexible assessment. I have
provided feedback to the above-named candidate.
Trainer/Assessor
Signature
Date
Office Use Only Outcome of Assessment has been entered onto the Student Management System
on _________________ (insert date)
by (insert Name) __________________________________

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UAT 2 – Practical demonstration
Pre-assessment checklist
Purpose
The pre-assessment checklist helps students determine if they are ready for assessment. The Trainer/Assessor
must review the checklist with the student before the student attempts the assessment task. If any items of the
checklist are incomplete or not clear to the student, the Trainer/Assessor must provide relevant information to
the student to ensure they understand the requirements of the assessment task. The student must ensure they
are ready for the assessment task before undertaking it.
Information for students

• Please make sure you have completed the necessary prior learning before attempting this assessment.
• Please make sure your Trainer/Assessor has clearly explained the assessment process and tasks to be
completed.
• Please make sure you understand what evidence is required to be collected and how.
• Please make sure you know your rights and the complaints and appeal process.
• Please make sure you discuss any special needs or reasonable adjustments to be considered during the
assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your
Trainer/Assessor).
• Please make sure that you have access to a computer and the internet (if you prefer to type the answers).
• Please ensure that you have all the required resources needed to complete this Unit Assessment Task
(UAT).
• Due date of this assessment task is according to your timetable.
• In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can
be granted by the Trainer/Assessor.
• Evidence of the compelling and compassionate circumstances must be provided together with your
request for an extension to submit your assessment work.
• Request for an extension to submit your assessment work must be made before the due date of this
assessment task.
Reasonable adjustments
• If a student requires a reasonable adjustment, then complete the reasonable adjustment form included in
the unit information pack.
Student declaration
• I confirm that the Trainer/Assessor has provided all the information related to the assessment task as
included in the information for student section and I am ready for the assessment.

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Assessment task instructions
Assessment type:
 Practical demonstration
Instructions provided to the student:
Assessment task description:
• This is the second (2) unit assessment task that student has to successfully complete to be deemed
competent in this unit of competency.
• The student is required to complete the practical demonstration task.
• The student is required to complete four activities.
o Activity 1: Demi-permanent hair colour service- Two clients
o Activity 2: Semi-permanent hair colour service- Two clients
o Activity 3: Permanent hair colour service- Two clients
o Activity 4: Hair Lightening colour service- Three clients
• The student must attempt all criteria to the required level, e.g., Assessment criteria mentioned in the
performance checklist to be deemed satisfactory in this task.
Applicable conditions:
• All the activities are timed.

• The student must complete the task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or
Not Satisfactory.
• Trainer /Assessor must assess student’s practical skills, technique, and knowledge as he/she completes
this assessment task.
• The Trainer/Assessor may ask the student relevant questions on this assessment task to ensure that this is
his/her own work.
Resubmissions and reattempts:
• Where a student’s performance is deemed not satisfactory after the first attempt, a resubmission attempt
will be allowed. Assessor must note any such submissions.
• Student may speak to their Trainer/Assessor if the student has any difficulty in completing this task and
requires a reasonable adjustment (e.g., can be given as an oral assessment).
• For more information, please refer to the RTO Student Handbook.
Location:
• This assessment task may be completed in (tick the relevant box):
Learning Management System Classroom

Simulated learning environment Workplace

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Other: ____________________________________
Purpose of the assessment:
• Purpose of this Practical demonstration is to check skills and knowledge related to performance criteria
and performance evidence of the unit.
General Instructions for attempting the Practical demonstration:
• Student must complete all the activities of this assessment task.

• Answers must demonstrate an understanding and application of relevant concepts, critical thinking, and
good writing skills.
• The student must complete all the provided templates (if any).

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Resources required to complete the assessment task:
• Computer
• Internet
• MS Word
• Printer or e-printer
• Adobe acrobat/reader
• Learning management system
• Any other specific resources mentioned in the UoC

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Learner attendance sheet (Log Sheet)
You, as the student, are responsible for ensuring the attendance sheet is signed by the supervisor at the
completion of each of the shift/activity.
Start date: / / Finish date: / /
Date Time Started Time Finished Total Hours (excluding Supervisor signature
Lunch Break)
Student’s Name:
Date:
Student’s signature:
Supervisor name:
Supervisor signature:

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Task Instructions:
In this task, you will act as hairdressers or barber. You will be provided with the paying clients with different
hair colour and lightening treatment requirements that require the individual to work with commercial speed,
timing and productivity.
The student needs to consult with at least nine clients, each with different hair colour and lightening treatment
needs, and complete the following treatments consistently to achieve outcomes to client satisfaction:
• demi-permanent colour for two different clients
• semi-permanent colour for two different clients
• permanent colour for two different clients
• high lift tints for three different clients
During the above treatments cover both whole head and re growth hair colour services to the clients.
Complete a pre-treatment hair analysis for each client covering the following:
• natural hair type, texture, porosity, density and elasticity
• natural base colour
• artificial base colour
• hair colour tone
• percentage of white hair
• presence of lightening agents or artificial hair colour treatments on hair
• existing chemical services
• skin tone
• length of hair
• scalp condition
Create a hair colour history for new clients or update the following details of the colour service in the history
for each client serviced:
• pre-service hair analysis
• contraindications
• reaction to skin tests or products
• colour or lightening treatment products selected
• brand and colour selection
• application techniques, processing methods and times
• colour and hair condition outcome
• recommended home care products.
The tasks will be performed with commercial speed, timing and productivity. The student will be required to
manage the contingencies associated with the job role. These activities can be performed with different clients
in different work periods.
If the RTO is unable to provide the simulated setup for the salon with the required resources, you will be
required to perform this task in the workplace in the presence of the supervisor.
The student will be required to complete four different activities as provided below.

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Activity 1: Demi-permanent hair colour service- Two clients
Your task As a hair dresser, the student will be required to perform the following on two
different clients:
Whole Head application of demi-permanent colour
The student needs to complete the activity according to the following policy and
procedures:
 Safe work policy and procedures
 client comfort, safety and hygiene
Please refer ‘salon policy and procedure’ document to locate the above policy and
procedure.
The student is required to obtain information from the client’s hair history and their
priorities for providing hair colour services based on their hair conditions and
understand what clients are looking for. The student can access the client hair colour
history for the existing clients (the client history can be obtained from the
salon/workplace where the student is providing the services), and based upon that,
the student can recommend the services and select the products. The student also
needs to complete the client history for the new clients as per salon procedures.
The student will also analyse principles of hair design and identify any contradictions
to proceed with colour treatments. The selection of product must be based on
product instructions, hair analysis and salon procedures.
There should be safe selection, preparation, application, processing and removal of
colour without residual scalp stain. The performance must be aimed at achieving
target colour results that satisfy clients in designated salon timeframes.
Throughout the task, student needs to observe client and operator safety precautions
and environment protection practices.
The student will be required to perform the following tasks:
Consultation and Assessment of hairs:
 Conduct a pre-treatment hair analysis and establishes client expectations
regarding the colour result. (Follow salon procedures/templates or template
provided below, if required)
 Evaluate client’s current and prior reactions to colour chemicals by referring
to client history .
 Create client history for new colour clients as per salon procedures.
 Analyse client characteristics through physical and visual examination.
 Consult clients to identify their preferences and satisfaction with current
colour
 Confirm client’s desired base colour and tone through discussion and
reference to product colour charts.
 Discuss factors of effective colour treatment including lifestyle and self-care
factors.
 Recommend appropriate colour based on principles of hair design and obtain

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consent from client.
 Analyse the client’s history and perform pre-service skin tests to identify
client’s reaction to chemicals.
 Perform strand test wherever necessary as indicated by analysis.
 Recognise contraindications to the colour service and inform client according
to salon policy.
Prepare for the service:
 Analyse hair biology and cosmetic chemistry concepts applicable to client’s
hairs to select the products and use chemicals safely.
 Select and prepare colour products and equipment according to manufacturer
instructions and salon procedures.
 Interpreting and consistently apply product colour charts, instructions and
safety data sheets
 Observe client and operator safety precautions to to prevent own skin stain
and allergic reactions to colour chemicals
 Follow salon procedurs and product instructions to measure the required
quantity of product
Application of product:
 Apply wraps and towels to ensure client protection and safety, according to
salon procedures
 Follow stages and methods of product application according to manufacturer
instructions, within salon timeframes
 Follow product safety data sheet, and salon procedures to ensure client and
operator comfort and safety at all stages of the colour service.
 Crosscheck for even coverage and ensure processing and removal of colour
without residual scalp stain
 Monitor and plan processing time according to manufacturer instructions
observing the achievement of desired colour tone.
 Remove residual product at the end of processing time according to
manufacturer instructions
 Follow relevant salon procedures for environment protection, energy and
water utilisation and waste disposal.
Review service:
 Follow up with the client and confirm client’s satisfaction with the outcome.
 Check colour appearance and conduct post colour analysis
 In case of any client’s concerns, design and propose remdial actions for
resolving the issues.
 Confirm whether the client agrees with the solution proposed or any more
changes are required.
 Provide colour care advice including sun protection strategies
 Promote home care products from the salon range such as shampoos and
conditioners.
 Update and add the service details and outcomes on client history. It can
include following: (not limited to):
o pre-service hair analysis

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o contraindications
o reaction to skin tests or products
o colour or lightening treatment products selected
o brand and colour selection
o application techniques, processing methods and times
o colour and hair condition outcome
o recommended home care products
(Follow salon procedures/templates or template provided below, if required)

Resources required Your Trainer and Assessor will provide you with the following resources to complete
this activity:
• Organisational procedures for:
o client comfort and safety
o work health and safety for providing hair colour and lightening
treatments
o waste minimisation
o disposal of hazardous and other waste.
• A ventilated product preparation area with:
o preparation benches
o product storage areas including secure storage for hazardous
substances
o washing up sink with hot and cold running water for cleaning
equipment
o operator hand washing facilities:
 basin with hot and cold running water
 liquid soap
 single use towels or hand dryer
• A diverse professional range of hair colour to include:
o demi-permanent colour
• A hairdressing or barbering services workstation with:
o one mirror per workstation
o one adjustable client services chair per workstation
o clean client gowns or wraps
o clean client towels
• One operator trolley per workstation stocked with:
o client skin stain prevention products
o liquid measure
o plastic bowls
o tint brushes and combs
o personal protective equipment:
 apron
 disposable safety masks or safety goggles
 rubber or disposable gloves
 skin barrier cream
• Product:
o colour charts
o instructions
o Safety Data Sheets (SDS) or plain English workplace documents or

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diagrams that interpret SDS content
• Template client history records
You will be You need to complete the practical demonstration, and the trainer will observe you
required to while performing the task and complete the following performance checklist.
complete.
Timeframe You will be required to complete this demonstration in maximum 6 hours (3 hours for
each client). The time may vary depending on hair conditions and salon procedures.
Client Record-Client 1
Date
Name of client Client contact details
Phone
Served by
Email
Type of
service/treatment
provided
Service details Results
Pre-service hair analysis:
Natural hair type:

Texture:
Porosity:
Density:
Elasticity:
Natural base colour:
Artificial base colour:
Hair colour tone:
Percentage of white hair:
Presence of lightening agents or artificial hair colour treatments on hair:
Existing chemical services: Kuene colour range
Skin tone:
Length of hair:
scalp condition:

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Contraindications
Reaction to skin tests or products
Colour or lightening treatment products
selected
Application techniques, processing methods
and times
Colour and hair condition outcome

Recommended home care products
Date
Phone
Served by Email
Type of
service/treatment
provided
natural hair type, texture, porosity, density and

elasticity
natural base colour
artificial base colour
hair colour tone
percentage of white hair
presence of lightening agents or artificial hair
colour treatments on hair
existing chemical services
skin tone
length of hair

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scalp condition
Contraindications
selected
and times
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete
Does the candidate meet the following Client 1 Client 2 Trainer/Assessor

criteria Comments
Yes No Yes No
1. 2. Consulted client for hair colouring

services
2.1. Asked open/closed probe
questions to the clients about the
service they need
2.2. Provided information about the
services provided by the salon
2.3. Used active listening
2.4. Listening carefully to what the
client is saying
2.5. Provided feedback about the
services that the client can attain
as well
2.6. Checked client expectations from
the services and satisfaction with
the current colour
3. 4. Completed a pre-treatment hair analysis
covering the following characteristics to
recommend appropriate colouring
treatments:
4.1. natural hair type, texture,
porosity, density and elasticity
4.2. natural base colour

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4.3.artificial base colour
4.4.hair colour tone
4.5.percentage of white hair
4.6.presence of lightening agents or
artificial hair colour treatments
on hair
4.7. existing chemical services
4.8. skin tone
4.9. length of hair
4.10. scalp condition
5. Reviewed client history record as per
salon procedures
6. Created client history record for new
customers as per salon procedures
including the following:
6.1. client contact details
6.2. date of service
6.3. operator
6.4. previous client reaction to any
skin tests
6.5. contraindications
6.6. pre-service analysis
6.7. brand and colour selection
6.8. application techniques and
processing times
6.9. service outcome
6.10. recommended home care
products
6.11. products purchased.
7. 8. Confirmed client’s desired base colour
and tone
8.1. Discussed the impact of lifestyle
factors
8.2. referenced to product colour
charts
8.3. Discussed and considered the
princiles of hair design
8.4. balance
8.5. gradation
8.6. repetition
8.7. contrast
8.8. harmony
8.9. dominance
8.10. unity
9. Identified client’s preferences and
recommended suitable colour
10. 11. Obtained consent using a client consent
form

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11.1. Obtained parent/guardian
consent in case client is minor
12. 13. Determined contradictions
13.1. Identified if the client has any
reactions to colour chemicals
13.2. Asked relevant questions from
client to obtain information about
experienced reactions in past
13.3. Conducted pre-service skin test
13.4. Performed strand test, wherever
required, to check results on
small amount of hairs.
13.5. Recognised any possible
contradications from the
following to proceed with hair
colour treatments
13.5.1. hair or scalp damage
from previous
chemical hair
treatments
13.5.2. existing metallic
based colour on hair
13.5.3. hair porosity
13.5.4. sunlight or heat
affected hair
13.5.5. client allergic
reactions
14. 15. Used chemicals safely based on following
principles of hair biology (not limited to):
15.1. main functions and role of hair
15.2. main factors contributing to hair
colour
15.3. structure and cellular features of
hair and hair follicles
15.4. process of hair growth and the
hair growth cycle
15.5. characteristics of normal and
damaged hair
16. Used chemicals safely based on following
principles of cosmetic chemistry (not
limited to):
16.1. bonds
16.2. molecules
16.3. chemical compounds
16.4. chemical change
16.5. neutralisation
16.6. acids and bases
16.7. pH

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17. 18. Selected suitable products based on
following factors:
18.1. colour chart system
18.2. formulation
18.3. product purpose
18.4. action on the hair
18.5. mixing and application
instructions
18.6. processing and developing times
18.7. role and basic content of Safety
Data Sheets (SDS) or plain English
workplace documents or
diagrams that interpret SDS
content
19. 20. Prepare equipments for the treatment:
20.1. Checked if the treatment room
was vacant
20.2. Checked if the equipment
(couches/ bed, cream etc.) was
available
20.3. Checked if the equipment and
resources were sterilised and
disinfected
20.4. Placed the towels in the room
(one of couch length, one to dry
hands, one for head end)
21. Placed all products on the trolley
22. 23. Followed practices for personal
protection
23.1. avoiding product contact with
client or operator’s eyes
23.2. avoiding inhalation of fumes
whilst mixing product
23.3. wearing operator protective
gloves and apron during product
application.
24. 25. Measurement and preparation of
products
25.1. measured, mixed and applied
colour products in correct
proportions
25.2. managed preparation and
processing times effectively
26. 27. Followed industry practices and
organisational procedures
27.1. client comfort and safety with
particular emphasis on:
• using gown and towels to

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protect client clothes
• application of barrier
creams to face and
neckline
• avoiding product contact
with eyes
• monitoring client scalp
comfort and condition
27.2. work health and safety for
providing hair colouring
treatments, with particular
emphasis on:
• avoiding inhalation of
fumes during product
mixing
• using correct posture and
adjusting height of client
chair to avoid fatigue and
injury
27.3. minimising wastage of colour and
lightening products
27.4. waste disposal with particular
emphasis on environmentally
sound disposal methods for
hazardous and other hairdressing
waste
28. 29. Application of colour
29.1. interpreted colour charts,
product instructions, safety data
sheets
29.2. interpreted relevant salon
procedures
29.3. Applied demi-permanent colour
on whole head and ensured even
coverage of hairs
29.4. Avoided re-growth overlap, stain
or damage to client scalp or
hairline.
29.5. Correctly calculated processing
time based on manufacturer’s
instructions and desired colour
expected
29.6. Removed residual colour without
residual scalp stain
29.7. Applied relevant after-treatment
toning products
29.8. Completed the task within
stipulated time

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30. 31. Reviewed service
31.1. Discussed with client about the
colour outcomes and confirmed
client’s satisfaction
31.2. Proposed remedial action to
resolve any issue faced by client
after colour treatment
31.3. Asked open-ended questions and
confirmed client’s satisfaction
with remedial action
31.4. Offered advise on colour care
shampoos, conditioners and hair
colour sun-protection strategies
to client
31.5. Updated client history to record
treatment practices and its
outcome. It can include following:
(not limited to):
• reaction to skin tests or
products
• colour or lightening
treatment products
selected
• brand and colour
selection
• application techniques,
processing methods and
times
• colour and hair condition
outcome
• recommended home
care products.
Activity 2: Semi-permanent hair colour service- Two clients
different clients:
Regrowth application of semi-permanent colour
procedures:
procedure.

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to client history .
colour
factors.
to salon policy.
safety data sheets

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quantity of product
salon procedures
Review service:
conditioners.
o contraindications

this activity:

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treatments
substances
equipment
 liquid soap
• A diverse professional range of hair colour products to include:
o semi-permanent colour

o liquid measure
o plastic bowls
 apron
• Product:
o colour charts
o instructions
complete.
Timeframe You will be required to complete this demonstration in 4 hours (2 hours for each
client). The time may vary depending on hair conditions and salon procedures.
Date

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Phone
Served by
Email
Type of
service/treatment
provided
For sample answer refer to client 1 record in

elasticity
natural base colour
hair colour tone
skin tone
length of hair
scalp condition
Contraindications
selected
and times

Pack
Date
Phone
Served by Email
Type of
service/treatment
provided

elasticity
natural base colour
hair colour tone
skin tone
length of hair
scalp condition
Contraindications
selected
and times

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criteria Comments
Yes No Yes No

services
service they need
client is saying
as well
the current colour
treatments:
4.3. artificial base colour
4.4. hair colour tone
4.5. percentage of white hair
4.6. presence of lightening agents or
on hair
4.8. skin tone
4.9. length of hair
salon procedures
6.3. operator

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skin tests
processing times
products
and tone
factors
charts
8.4. balance
8.5. gradation
8.6. repetition
8.7. contrast
8.8. harmony
8.9. dominance
8.10. unity
form
colour treatments
from previous
chemical hair

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treatments
affected hair
reactions
colour
hair growth cycle
damaged hair
limited to):
16.1. bonds
16.2. molecules
16.7. pH
following factors:
18.2. formulation
instructions
content
was vacant

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available
disinfected
protection
application.
products
proportions
creams to face and
neckline
with eyes
emphasis on:
mixing
injury

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lightening products
waste
sheets
procedures
29.3. Applied demi-permanent colour
on whole head and ensured even
coverage of hairs
hairline.
expected
toning products
29.8. Completed the task within
stipulated time
with remedial action
to client
(not limited to):

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products
treatment products
selected
selection
times
outcome
care products.

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Activity 3: Permanent hair colour service- Two clients
different clients:
Regrowth application of permanent colour for one client
Whole head application of permanent colour for second client
procedures:
procedure.
to client history .
colour

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factors.
to salon policy.
safety data sheets
quantity of product
salon procedures
Review service:
conditioners.

Pack
o contraindications

this activity:
treatments
substances
equipment
 liquid soap
• A diverse professional range of hair colour products to include:
o permanent colour
o liquid measure
o plastic bowls
 apron
• Product:
o colour charts

Pack
o instructions
complete.
Timeframe You will be required to complete this demonstration in 4 hours (2 hours for each
client). The time may vary depending on hair conditions and salon procedures.
Date
Phone
Served by
Email
Type of
service/treatment
provided

elasticity
natural base colour
hair colour tone
skin tone
length of hair
scalp condition
Contraindications

Pack
selected
and times
Date
Phone
Served by Email
Type of
service/treatment
provided

elasticity
natural base colour
hair colour tone
skin tone
length of hair
scalp condition

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Contraindications
selected
and times

criteria Comments
Yes No Yes No

services
service they need
client is saying
as well
the current colour
treatments:

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on hair
4.8. skin tone
4.9. length of hair
salon procedures
6.3. operator
skin tests
processing times
products
and tone
factors
charts
8.4. balance
8.5. gradation
8.6. repetition
8.7. contrast
8.8. harmony
8.9. dominance
8.10. unity
form

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colour treatments
from previous
chemical hair
treatments
affected hair
reactions
colour
hair growth cycle
damaged hair
limited to):
16.1. bonds
16.2. molecules
16.7. pH

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following factors:
18.2. formulation
instructions
content
was vacant
available
disinfected
protection
application.
products
proportions

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creams to face and
neckline
with eyes
emphasis on:
mixing
injury
lightening products
waste
sheets
procedures
29.3. Applied permanent colour and
ensured even coverage of hairs
hairline.
expected
toning products

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with remedial action.
to client
(not limited to):
products
treatment products
selected
selection
times
outcome
care products.

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Activity 4: Hair Lightening colour service- Three clients
Your task As a hair dresser, the student will be required to perform the following on three
different clients:
High lift tints for whole hair lightening for two clients
High lift tints for regrowth hair lightening for one client
procedures:
procedure.
understand what level of lift,clients are looking for. The student can access the client
hair colour history for the existing clients (the client history can be obtained from the
to proceed with colour treatments. The selection of high lift tint product must be
based on hair analysis and salon procedures.
to client history .
colour
 Discuss factors of effective lightening treatment including lifestyle and self-

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care factors.
 Recommend appropriate lightening based on principles of hair design and
obtain consent from client.
to salon policy.
 Select and prepare lightening products and equipment according to
manufacturer instructions and salon procedures.
safety data sheets
quantity of product
salon procedures
Review service:
 Check colour appearance and conduct post lightening analysis
conditioners.

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o contraindications

this activity:
treatments
substances
equipment
 liquid soap
• A diverse professional range of hair colour and lightening products to include:
o high lift tints
o liquid measure
o plastic bowls
 apron
• Product:
o colour charts

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o instructions
complete.
Timeframe You will be required to complete this demonstration in maximum 8 hours. (3+3+2).
The time may vary depending on hair conditions and salon procedures.
Date
Phone
Served by
Email
Type of
service/treatment
provided

elasticity
natural base colour
hair colour tone
skin tone
length of hair
scalp condition
Contraindications

Pack
selected
and times
Date
Phone
Served by Email
Type of
service/treatment
provided

elasticity
natural base colour
hair colour tone
skin tone
length of hair
scalp condition
Contraindications

Pack
selected
and times
Date
Phone
Served by Email
Type of
service/treatment
provided
natural hair type, texture, porosity, density

and elasticity
natural base colour
hair colour tone
skin tone
length of hair
scalp condition
Contraindications

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selected
and times

criteria Comments
Yes No Yes No

services
service they need
client is saying
as well
the current colour
treatments:

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on hair
4.8. skin tone
4.9. length of hair
salon procedures
6.3. operator
skin tests
processing times
products
and tone
factors
charts
8.4. balance
8.5. gradation
8.6. repetition
8.7. contrast
8.8. harmony
8.9. dominance
8.10. unity
form

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colour treatments
from previous
chemical hair
treatments
affected hair
reactions
colour
hair growth cycle
damaged hair
limited to):
16.1. bonds
16.2. molecules
16.7. pH
following factors:
18.2. formulation

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instructions
content
was vacant
available
disinfected
protection
application.
products
proportions
creams to face and
neckline

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with eyes
emphasis on:
mixing
injury
lightening products
waste
sheets
procedures
29.3. Applied permanent colour and
ensured even coverage of hairs
hairline.
expected
toning products

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with remedial action.
to client
(not limited to):
products
treatment products
selected
selection
times
outcome
care products.

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Unit Assessment Result Sheet (UARS)
Outcome of Unit First attempt:
Assessment Task (UAT)

Second attempt:

Feedback to Student First attempt:
Second attempt:
Student Declaration  I declare that the answers I have provided are my own work. Where I
have accessed information from other sources, I have provided
references and or links to my sources.
 I have kept a copy of all relevant notes and reference material that I used
as part of my submission.
 I have provided references for all sources where the information is not
my own. I understand the consequences of falsifying documentation and
plagiarism. I understand how the assessment is structured. I accept that

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all work I submit must be verifiable as my own.
 I understand that if I disagree with the assessment outcome, I can appeal
the assessment process, and either re-submit additional evidence
undertake gap training and or have my submission re-assessed.
 All appeal options have been explained to me.
Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor I hold:
Declaration
 Vocational competencies at least to the level being delivered
 Current relevant industry skills
 Current knowledge and skills in VET, and undertake

 Ongoing professional development in VET
I declare that I have conducted an assessment of this candidate’s submission. The
assessment tasks were deemed current, sufficient, valid, and reliable. I declare
that I have conducted a fair, valid, reliable, and flexible assessment. I have
provided feedback to the above-named candidate.
Trainer/Assessor
Signature
Date
Office Use Only Outcome of Assessment has been entered onto the Student Management System
on _________________ (insert date)
by (insert Name) __________________________________

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Table of Contents

Assessment Pack (UAP) – Cover Sheet...............................................................................................3

Course and Unit Details.......................................................................................................................3

Assessment Submission Method.........................................................................................................3

Unit information pack..........................................................................................................................4

UAT 1 – Unit Knowledge Test (UKT)...................................................................................................5

Information for students.....................................................................................................................5

Assessment task instructions..............................................................................................................6

Unit Assessment Result Sheet (UARS)................................................................................................22

Unit Assessment Pack

SHBHCLS002 Colour and lighten hair

Assessment task instructions..............................................................................................................25

Learner attendance sheet (Log Sheet).................................................................................................28

Unit Assessment Result Sheet (UARS)................................................................................................71

Unit Assessment Pack

Colour and lighten hair

SHBHCLS002 1|Page Unit Assessment Pack

Course and Unit Details

Assessment Submission Method

By Australia Post to RTO Any other method

Student signature Date

SHBHCLS002 2|Page Unit Assessment Pack

Unit information pack

SHBHCLS002 3|Page Unit Assessment Pack

Information for students

Student signature Date

SHBHCLS002 4|Page Unit Assessment Pack

Instructions provided to the student:

Assessment task description:

Resubmissions and reattempts:

• This assessment task may be completed in (tick the relevant box):

SHBHCLS002 5|Page Unit Assessment Pack

Purpose of the assessment

The purpose of the assessment is to check knowledge relevant to the unit.

Instructions for answering written questions:

• Students must complete a written assessment consisting of a series of questions.

SHBHCLS002 6|Page Unit Assessment Pack

SHBHCLS002 7|Page Unit Assessment Pack

SHBHCLS002 8|Page Unit Assessment Pack

Question 4a: Explain the function of hair (30-50 words)? Satisfactory

SHBHCLS002 9|Page Unit Assessment Pack

SHBHCLS002 10 | P a g e Unit Assessment

SHBHCLS002 11 | P a g e Unit Assessment

SHBHCLS002 12 | P a g e Unit Assessment

SHBHCLS002 13 | P a g e Unit Assessment

SHBHCLS002 14 | P a g e Unit Assessment

SHBHCLS002 15 | P a g e Unit Assessment

SHBHCLS002 16 | P a g e Unit Assessment

SHBHCLS002 17 | P a g e Unit Assessment

SHBHCLS002 18 | P a g e Unit Assessment

SHBHCLS002 19 | P a g e Unit Assessment

SHBHCLS002 20 | P a g e Unit Assessment

Outcome (please make sure to tick the correct checkbox):

Date: _______(day)/ _______(month)/ ____________(year)

Outcome (please make sure to tick the correct checkbox):

Date: _______(day)/ _______(month)/ ____________(year)

Feedback to Student First attempt:

SHBHCLS002 21 | P a g e Unit Assessment

SHBHCLS002 22 | P a g e Unit Assessment

Information for students

Student signature Date

SHBHCLS002 23 | P a g e Unit Assessment

Instructions provided to the student:

Date: ___(day)/ _(month)/ __________(year)

Date: ___(day)/ _(month)/ __________(year)