Professional Documents
Culture Documents
Practical Demonstration
Hilton Academy: Level 6, 250 Collins St, Melbourne, VIC. 3000, Australia.
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 1 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Cover Sheet
Student and Trainer/Assessor Details
Student ID
Student name
Trainer/Assessor name
Student Declaration
• I certify that the work submitted for this assessment pack is my own. I have clearly referenced any
sources used in my submission. I understand that a false declaration is a form of malpractice.
• I have kept a copy of this assessment pack and all relevant notes, attachments, and reference material
that I used in the production of the assessment pack;
• For the purposes of assessment, I give the Trainer/Assessor of this assessment the permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of this assessment
to a checking service (which may retain a copy of the assessment on its database for future
plagiarism checking).
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 2 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Assessment Plan
To demonstrate competence in this unit, the student must be assessed as satisfactory in each of the following
assessment tasks.
Evidence recorded Evidence Type/ Method of assessment Sufficient evidence
recorded/Outcome
Unit Assessment Task 1 Unit Knowledge Test (UKT) S / NS (First Attempt)
S / NS (Second Attempt)
Unit Assessment Task 2 Practical demonstration S / NS (First Attempt)
S / NS (Second Attempt)
Final result C ☐ NYC ☐ Date assessed
Trainer/Assessor
Signature
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 3 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
UAT 2 – Practical Demonstration
Pre-assessment checklist
Purpose
The pre-assessment checklist helps students determine if they are ready for assessment. The Trainer/Assessor
must review the checklist with the student before the student attempts the assessment task. If any items of the
checklist are incomplete or not clear to the student, the Trainer/Assessor must provide relevant information to
the student to ensure they understand the requirements of the assessment task. The student must ensure they
are ready for the assessment task before undertaking it.
Reasonable adjustments
• If a student requires a reasonable adjustment, then complete the reasonable adjustment form included in
the unit information pack.
Student declaration
• I confirm that the Trainer/Assessor has provided all the information related to the assessment task as
included in the information for student section and I am ready for the assessment.
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 4 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Assessment task instructions
Assessment type:
• Practical Demonstration
• This is the second (2) unit assessment task that student has to successfully complete to be deemed
competent in this unit of competency.
• The student is required to complete three activities.
o Step 1: Identify food preferences of customers and use to inform recipe planning.
o Step 2: Develop and cost 12 recipes (spreadsheet format)
o Step 3: Seek feedback from supervisor and implement improvements to dishes as required (E-
mail)
• The student must attempt all criteria to the required level, e.g., Assessment criteria mentioned in the
performance checklist to be deemed satisfactory in this task.
Applicable conditions:
• Where a student’s performance is deemed not satisfactory after the first attempt, a resubmission
attempt will be allowed. Assessor must note any such submissions.
• Student may speak to their Trainer/Assessor if the student has any difficulty in completing this task and
requires a reasonable adjustment (e.g., can be given as an oral assessment).
• For more information, please refer to the RTO Student Handbook.
Location:
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 5 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Purpose of the assessment:
• Purpose of this Practical Demonstration is to check skills and knowledge related to performance criteria
and performance evidence of the unit.
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 6 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Resources required to complete the assessment task:
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 7 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Scenario:
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 8 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
The assessment tasks provided below use a simulated business
website named Feast of Flavours. To access the website, you need to
log in by using the below-provided link:
http://feastofflavours.vetadvisorygroup.com/
Your trainer will also provide you with the simulated business
website information document that will help you to navigate
through the website. You need to refer to the following documents
to complete the provided activities:
• Commodity price list
• Customer service policy and procedure
• Template for standard recipe card in spreadsheet format
• Food safety program
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 9 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Activity 1: Identify customer preferences and plan dishes
Your task The purpose of this task is to identify the food preferences of customer groups and
use that information to inform recipe planning for three complete dishes for four of
the following menu types (12 recipes in total):
• à la carte
• buffet
• cyclical
• degustation
• set or table d’hôte
Note: This assessment will occur under workplace conditions or in a simulated
workplace, whichever meets the RTO requirements
Roles and participants:
Senior cook:
In this activity you are required to identify the customer preferences of customer base
to inform the recipe planning. You will need to interview two customers to get their
feedback. You are also being provided with the feedback from 4 different customers
collected over the last two weeks attached as in the appendix. You are required to
analyse the collected information and generate ideas for the new menu.
Based on the feedback collected plan the dishes for the menu and complete the
template 1.
Customers
Two of your classmates will act as the customers and they will participate in the
discussion and provide you feedback on the current menu and food service of Feast of
Flavours.
You are required to perform the following tasks:
• Determine the current customer profile by analysing the feedback shared in
the appendix A
• Collect feedback from the two new customers to inform recipe planning
• Analyse the food preferences of all the customers and use that information to
plan menus.
• Generate ideas for different dishes
• Select dishes to suit the style of service and cuisine of Feast of Flavours.
• Plan dishes for the following menu types:
o à la carte
o buffet
o cyclical
o degustation
o set or table d’hôte
• Ensure to select the balance variety of dishes and ingredients for the style of
service and cuisine
• Complete the template 1 with all the collected customer information.
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 10 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
You will be You are required to collect feedback and analyse the customer preferences and plan
required to for the menu recipes.
complete and/or
attach. You are also required to complete the template 1 and submit it to your
trainer/assessor
Timeframe Your trainer will give you 30 minutes to complete this activity. You may ask for
additional time if required.
Name
Position
1. From the information provided and collected from the customer, identify the customer profile for Feast
of Flavours restaurant and fill below
Age range:
Buying power:
Gender:
Ethnicity:
Social and cultural background:
Dietary requirements or preferences:
Location:
2. From the information provided above, identify food preferences of the customer base for Feast of
Flavours
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 11 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
3. Based on the above information, generate ideas for dishes and write down at least 20 dishes.
4. What is the style of service and cuisine of the Feast of Flavours restaurant?
6. Keeping in mind the need to have a balanced variety of dishes on the menu, choose the final 12 dishes
for your menu. Add a line of explanation for choosing the dish.
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 12 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Trainer name:
Date:
1. Identify 1.1. Identified customer profiles for Feast of Flavors restaurant. Yes
customer No
preferences. 1.1.1. Analysed the customer feedback provided in appendix A
1.1.2. Collected feedback from the two new customers
1.1.3. Student successfully identified and understood customer profiles
from survey data provided in the appendix in terms of:
• Age range
• Buying power
• Gender
• Dietary requirements or preferences
• Location
• Social and cultural background
1.2. Identified food preferences of customers to plan recipes. Yes
No
1.2.1 Student successfully used customer profile data provided to
identify and understand customer food preferences.
1.2.2 Student successfully used the customer profile data to plan
recipes.
2. Planning 2.1. Generated ideas for dishes Yes
dishes. No
2.1.1 Student successfully identified customer profiles and their food
preferences.
2.1.2 Student successfully used this data to generate ideas for dishes
and plan their recipes.
2.1.3 Student successfully mapped the recipes with customer food
preferences.
2.2. Selected dishes to meet restaurant service style, cuisine, and Yes
customer preferences. No
2.3.1 Student selected dishes and aligned them with the menu types as
requested:
• à la carte
• buffet
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 13 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
• cyclical
• degustation
• set or table d'hôte
2.3.2 Students' choice of dishes demonstrated a balanced variety of
service and cuisine styles.
Overall
Comment
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 14 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Activity 2: Cost Recipes
Your task. The purpose of this task is to plan and cost recipes for three complete dishes for four
menu types.
Note: This assessment will occur under workplace conditions or in a simulated
workplace, whichever meets the RTO requirements
Roles and participants:
Senior cook
In this activity you are required to act as the senior cook, and you are responsible for
planning and costing three complete dishes for four of the following menu types (12
recipes in total):
• À la carte
• Buffet
• Cyclical
• Degustation
• Set / Table d’hôte
You are required to select the dishes as per the customer profile of the business and
the feedback collected in activity 1.
You will also need to cost the 12 final dishes in spreadsheet format. You also need to
compare and identify unprofitable dishes and adjust recipes to increase yield and
profitability.
You are also required to provide the dish descriptions that appeal the customer base
and select the correct names as per the feast of flavours style cuisine.
Head chef:
Your trainer will act as the head chef and will provide you with the feedback on the
spreadsheet developed for the new menu.
You are required to perform the following tasks:
• Categorise your dishes selected in activity 1 as entre, mains or dessert for the
dishes
• Cost the 12 recipes calculating portion yields and cost of raw ingredients and
include the following information:
o method
o portion size
o ingredients
o units of measure
o description
o equipment
o food cost percentage
o GST.
• Price dishes based on a 25% food cost.
• Compare dishes based on yield, budget food cost percentage and profitability.
• Identify unprofitable dishes and adjust recipes to increase yield of dishes.
• Write appealing dish descriptions that fit with the Feast of Flavours service style
and attracts the customers
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 15 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
• Use the correct culinary terms for the style of cuisine of the dish.
• All above calculations and information to be worked on 1 spreadsheet.
• Send the developed spreadsheet to head chef attaching with the email
template seeking feedback on saleability of dishes and profitability.
You will be You are required to cost the recipes and seek feedback from the head chef. You are
required to required to complete the spreadsheet and email template and submit the completed
complete and/or templates to your trainer/assessor.
attach.
Your trainer will observe your performance and complete the provided checklist.
Email template
Email to Trainer
To:
Cc:
Bcc:
Subject:
Date email is sent:
Attachments:
Trainer name:
Date:
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 16 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Does the candidate meet the following criteria? Satisfactory Trainer/Assessor
/ Not Comments
Satisfactory
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 17 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
1.5.1 The food cost percentage for each dish
demonstrated maximum profitability.
1.5.2 Considered the following factors while
pricing the dishes including but not limited to:
1.5.2.1 Cost of the ingredients
1.5.2.2 Customer preference and purchase
power
1.5.2.3 Market competitors’ price
2. Write dish 1.6 Written dish descriptions that appeal to Yes
descriptions. customers and fit with the restaurant's service No
style.
1.6.1 Student wrote appealing descriptions for
each dish, as per the restaurant's service style.
1.6.1.1 The description clearly specified the
appearance, texture, and taste of the dish
1.6.1.2 Focused on the quality of the
ingredients
1.6.1.3 Description was short and easy to
understand
1.6.1.4 Description was based on the audience
and the restaurant style
1.7 Used the correct name for the style of Yes
cuisine. No
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 18 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
3.2.7 Avoided slang and emojis
3.2.8 Was polite and thankful in the sign off
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 19 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Activity 3: Evaluate dishes
Your task. The purpose of this task is to evaluate the dishes as per the feedback received from the
head chef in activity 2 and to determine the saleability of the dishes.
You are required to make changes in the spreadsheet as per the feedback received and
submit the updated copy to trainer/assessor.
You will be You are required to amend the spreadsheet as per the feedback received from the
required to trainer and submit the edited copy to the trainer/assessor.
complete and/or
attach. Your trainer will observe your performance and complete the provided checklist.
Trainer name:
Date:
1. Evaluate 1.1 Used the feedback from supervisor to determine the saleability of Yes
dishes. dishes. No
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 20 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Appendix A
Customer feedback
Customer 1
Customer 1 Feedback
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 21 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
How frequently do you visit our restaurant?
3-5 times per month 1-2 times per month
Once every 2 months Other
Customer 2 Feedback
Disappointing Exceptional
Please rate the quality of the service you received from your server.
1 2 3 4 5
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 22 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Disappointing Exceptional
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 23 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Keep up the good work.
[Website]
Customer 3 Feedback
Disappointing Exceptional
Please rate the quality of the service you received from your server.
1 2 3 4 5
Disappointing Exceptional
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 24 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
How frequently do you visit our restaurant?
3-5 times per month 1-2 times per month
Once every 2 months Other
Do you plan to return to our restaurant?
Yes | No
Would you recommend our restaurant to a friend?
Yes | No
Why, or why not?
Food and service below par. Need to train staff better.
What dishes did you order?
Greek salad, Grilled fish, Pizza, Burgers, desserts
What dishes would you like added to our menu?
Vegan and vegetarian options and Gluten-free options.
Are you a local?
No
Please share any additional comments or suggestions.
Need to train staff for better service. Food could be better. More food options on menu.
[Website]
Customer 4 Feedback
Disappointing Exceptional
Please rate the quality of the service you received from your server.
1 2 3 4 5
Disappointing Exceptional
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 25 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Did the menu have enough
Vegetarian options? Yes | No
Healthy options? Yes | No
Dietary options? Yes | No
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 26 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Great food. Menu needs to change. Include more
Local seafood and Indigenous ingredients and dishes.
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 27 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
Result Sheet
Outcome of Unit First attempt:
Assessment Task (UAT)
Second attempt:
Second attempt:
Student Declaration • I declare that the answers I have provided are my own work. Where I
have accessed information from other sources, I have provided
references and or links to my sources.
• I have kept a copy of all relevant notes and reference material that I used
as part of my submission.
• I have provided references for all sources where the information is not
my own. I understand the consequences of falsifying documentation and
plagiarism. I understand how the assessment is structured. I accept that
all work I submit must be verifiable as my own.
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 28 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023
• I understand that if I disagree with the assessment outcome, I can appeal
the assessment process, and either re-submit additional evidence
undertake gap training and or have my submission re-assessed.
• All appeal options have been explained to me.
Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor I hold:
Declaration
Vocational competencies at least to the level being delivered
Current relevant industry skills
Hilton Academy: Level 6, 250 Collins Street, Melbourne VIC 3000, Australia Page 29 of 29
Email: info@hilton.edu.au | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
SITHKOP010 – Practical Demonstration | Version 1.0 – Updated on 16 Feb 2023