Professional Documents
Culture Documents
LECCIONES
DIOCESE OF MASBATE
Verbal Communication
- Verbal communication is the exchange of information through
speech between people or organizations. Effective communication
in both personal and professional situations requires this ability.
Speaking and listening are both essential components of verbal
communication since it calls for active engagement from both the
message sender and recipient. "The use of words to convey an
intended message is referred to as verbal communication. Sound,
words, speech, and language make up the major parts of verbal
communication.
Examples:
1. Speaking up in a meeting
2. Giving a speech to a group of people
3. Teaching a class
4. Ordering food at a restaurant
5. Asking for directions
6. Giving feedback on a project or assignment
7. Apologizing for a mistake
8. Expressing gratitude
9. Offering condolences
10. Explaining a concept to someone
11. Giving directions
Non-verbal communication
- A recognized authority in the field of nonverbal communication,
defines it as "the process of sending and receiving messages
without using words, either spoken or written." Nonverbal
communication is the art of communicating meaning through
behavior and actions as opposed to only using words. It consists of
a vast variety of cues and indications that we use to communicate
our ideas, feelings, and intentions.
Example:
1. Tone of voice
2. Appearance
3. Proximity
4. Orientation
5. Head movements
6. Hand movements
7. Body language
8. Appearance