Professional Documents
Culture Documents
SAMPLE INTRODUCTION
Synopsis of the movie:
SAMPLE BODY
The following is a sample presentation of a critical incident:
When the boss says, “Isn’t he your secretary?”, Margaret responds with, “It
wouldn’t be the first time one of us fell for our secretaries, would it Edmund?”.
Margaret reveals very poor work ethic and unprofessional behaviour in the
workplace. Based on communication theories, it is inappropriate to make
personal attack during a formal discussion. Margaret’s comment will cause
embarrassment for Edmund; thus, affecting her relationship with him. Her
comment also reflects lack of respect for her superior. Discussion should always
focus on the issue at hand and reflect professionalism……………(Students may
elaborate further)
Application of theory
Recommendation Effect
There is much we can learn from this video excerpt in terms of professional and
unprofessional behaviour in the workplace. This video excerpt highlights the importance of
work ethics, phatic communication, body language and personality in the workplace. We
can conclude that all these aspects of communication do not only impact our relationship
with others but also teach us to communicate effectively. We must remember that when
interacting professionally, we have to show respect by listening attentively and observing
politeness in every aspect of our communication.