Assignment: Documenting Quality Requirements for PSI

Worth 15% of MGMT4015 Course Grade

Company Background

Plastic Services Inc (PSI) is a Toronto based manufacturer of plastic products. Founded in 2005, PSI
began as a pioneering producer of recyclable plastic cutlery for local restaurants. Through sustained
growth and capital reinvestment, PSI expanded its production capabilities to capture a larger share of
the consumer plastic goods market. PSI’s current line of plastic goods include cutlery, food containers,
water bottles, and cups. PSI has a total workforce of 600 staff spread across five departments (refer to
Appendix A for organization chart).

Scenario

Like many other companies, the emergence of COVID-19 dealt a heavy blow to PSI. The demand for
their line of plastic products sharply declined as consumer spending behavior shifted towards other
consumer products such as toilet paper, hand sanitizer, and hair care products. By the second month of
the pandemic, PSI was forced to lay off 40% of its workforce to maintain operations.

In light of dwindling sales and slumping demand, Nam Shah, the PSI CEO, convened a meeting with the
five department directors to present a new business plan. The surge in demand for Personal Protective
Equipment (PPE) for front-line health workers and essential businesses has created a supply shortage in
the market. This has created a public health threat for the provincial government of Ontario. To rectify
the threat, the Government of Ontario invoked an emergency powers act restricting the sale and export
of PPEs to only the province of Ontario. To further mitigate against the threat, the Government of
Ontario also issued special grants for eligible companies capable of producing PPEs. Nam’s proposal is to
modify PSI’s current production line to make face shields and transparent barriers. In order to be eligible
for the grant and capitalize on the supply shortage, PSI will need to begin production within one month
and requires the participation and coordination of all five departments. All five department directors
pledged their support for Nam’s proposal and have nominated their departmental managers to serve as
members of an executive steering committee. This committee is tasked with identifying and assigning
resources to support the project. PSI has contracted you as a project manager to plan, manage, and
execute Nam’s business plan. The target market includes hospitals, medical offices, grocery stores, and
other essential businesses.

Points to Consider

 PSI will need to ramp up its production to 100% pre-COVID capacity in order to meet the
very tight timeline
 Engineering has indicated that it can modify its current production line to manufacture the
proposed products, but requires a different type of plastic than it currently uses for its suite
of finished plastic products
 Health & Safety has indicated that the current production floor setup has staff working in
close proximity to each other and does not conform to the social distancing measures
 Hospitals and medical offices are not typical customers, Sales & Marketing will need to
establish new customer contacts and secure purchase orders
Product Description

This project is comprised of two main products: 1. Face shield and 2. transparent barrier.

1. Face Shield

Face shields are personal protective equipment devices that are used by many workers (e.g., medical,
dental, veterinary) for protection of the facial area and associated mucous membranes (eyes, nose,
mouth) from splashes, sprays, and spatter of body fluids (Roberge, 2016).

Figure 1: Face Shield

2. Transparent Barrier

Transparent barriers are clear plastic sheets used to prevent the transfer of airborne bacteria and virus.
They are typically installed in customer facing workstations such as doctor’s offices, hospitals, and
grocery checkouts. Transparent barriers go by a number of different names such as plexiglass sheet,
sneeze guard shield, or plastic protection barrier. There are also a number of different configurations
possible based on where the transparent barrier is used (see figure 2 & 3).

Figure 2: Cashier Configured Barrier

 Figure 3: Office Configured Barrier
Documenting Requirements Assignment

Your assignment is to identify, describe, and document five requirements for both the face shield and
transparent barrier. Use the Requirements Register spreadsheet to document your PPE requirements.
Utilize the details from this case study, including the organization chart, combined with your own
research. Where applicable, indicate all cited resources and assumptions. When developing your
requirements for the transparent barrier, you can assume that PSI will be producing all of the
aforementioned configurations. Ensure that your requirements adhere to the eight characteristics of
effective requirements as discussed in class.

Example:
Requirement ID Product Requirement Name Requirement Description Requirement Verification Source Assumption
R-1 Face Shield Band adjustibility The band used to fasten the face 1. Visual and manual https://en.wikipedi 1. Customers will have
shield to the head must be inspection of band adjustibility a.org/wiki/Human_ varying heads sizes
incrementally adjustable to fit a head to be conducted on a random head and will therefore
breadth of 16 cm sampling of face shields require an adjustible
2. Face shield to be fitted on head band.
various mannequin heads to 2. Bitragion breadth
ensure adjustability and sizing was the measure used.
Average adults in the
99th percentile had a
head size of 15.9 cm.

Submission Guidelines

1. Capture all work in the Requirements Register.xlsx file; do not save as a different file format.
2. Complete the Cover Page with your GBC number, name, and due date.
3. Save the file using the following format GBC#_First Name_Last Name_Requirements Register
(e.g. 1234567_James_Smith_Requirements Register).
4. Upload your completed assignment to Blackboard (in the Assignments section).
5. Complete this assignment as if you were providing it to a business client. Use professional
language. Do not use slang or colloquialisms.
Appendix A: PSI Organization Chart

Chief Executive
Officer
Nam Shah

Director Director Director Director Director

Operations Human Resources Financial Services Sales & Marketing IT
Catina Getz Lester Lo Gagan Singh Colby Davila Jahdo Simms

Manager Manager Manager Manager Manager

Engineering Hiring & Recruitment Finance Marketing Enterprise Systems
Amir Taza Faith Weitz Manish Tanna Tamir Johnson Taylor Balh

Machine Engineer Talent Recruiter Finance Analyst Brand Specialist Systems Analyst
Deema Yahya Tim Borg Tango Dupree Kim Park Gloria Cortez

Manager Manager Manager Manager

Manufacturing Health & Safety Procurement Corporate Sales
Rusty Tam Kira Khan Sheila Duong Grace Goldberg

Production Specialist Safety Coordinator Senior Buyer Sales Lead

Dario Reed Elisa Stone Aman Rakkar Osama Rome

Manager
Distribution
Munir Ali

Logistics Analyst
Brant Mann
References:

1. Roberge, R. J. (2016). Face shields for infection control: A review. Journal of Occupational

and Environmental Hygiene, 13(4), 235–242.

https://doi.org/10.1080/15459624.2015.1095302