FACTORS INFLUENCING CONSUMER BEHAVIORAL INTENTION TO USE FOOD PANDA DELIVERY

SERVICES: A STUDY OF FOOD PANDA

Directions: Please read and answer each statement carefully.

A.
Age: Sex: Section:

B.

1. What are the reasons why you always order in Food Panda app?

1 2 3 4
Strongly Agree Strongly Disagree Disagree
Agree
The app is easy to
use.
Variety of food
options
The menu is
understandable.
Fast delivery
Affordable price
The delivery riders
are polite and
friendly.
The food is served
in warm
conditions.
Discounts and
offers

2. What are the common problems do you face when using the app?

1 2 3 4
Strongly Agree Agree Strongly Disagree Disagree
Food quality
Food safety
Price
Customer service
Delivery speed

C.

3. How does the use of the Food Panda app impact your food delivery habits and preferences?

1 2 3 4
Strongly Agree Strongly Disagree Disagree
Agree
Increased frequency due to
convenience and accesibility
Shift in preferences towards
new cuisines or restaurants
facilitated by the Food Panda
app’s diverse options.
Changes in spending behavior
as a result of promotional
offers, discount, and incentives
offered by the Food Panda app.
Influence of user reviews and
ratings on the Food Panda app.