Dear HR,

I am writing to express my strong interest in the Bilingual Customer Service Agent

position at Telus, as advertised onTelus website.

With my bilingual proficiency in English and French, combined with my solid track
record in delivering exceptional customer service, I am excited about the
opportunity to contribute to your organization's ongoing commitment to
providing the highest quality customer support.

In my current role as a Customer Service Agent at Xiaomi Company, I have gained

extensive experience assisting customers with inquiries and resolving their issues.
My ability to communicate effectively in both English and French allows me to
reach a broader range of customers and ensure that language is never a barrier to
exceptional service. I have a strong understanding of Canadian consumer
regulations and take pride in adhering to the highest service standards.

One of my key strengths is my ability to handle high call volumes while still
providing each customer with the individual attention they deserve. I am
experienced in addressing inquiries, providing product information, and quickly
resolving issues to guarantee the satisfaction of every customer. I have
consistently maintained an overall customer satisfaction rating above [80]%,
which is a testament to my dedication to providing superior service.

I am particularly drawn to Telus because of your reputation for outstanding

customer support and your commitment to fostering a positive and inclusive
working environment. I am confident that my bilingual skills and experience make
me an ideal candidate to contribute to your team's ongoing success.

Thank you for considering my application. I look forward to the opportunity to

discuss how my qualifications align with your needs.
Sincerely,

AHONON EMANUEL-ROLAND