1.

Based on the information presented in the case, what issues are most likely to be contributing
to the higher training failure rate in Ms. Jones’ organization?

for the failure rate reflected:

a. trainees not feeling they could complete the training or do the job ->
- trainees must attend the training full-time, considerable homework during the training
which requires additional hours in the evenings and weekends (Komponen training
(tugas di sabtu/minggu)
- education grade 10 (korelasi edukasi dengan intelegent)
b. failing the commercial driving test,
- Durasi training terkait commercial driving test
- No commercial bus driver’s license requirement

c. receiving unsatisfactory driving evaluations on multiple training days, or

- trainees must attend the training full-time, considerable homework during the training
which requires additional hours in the evenings and weekends

d. failing the airbrake test.

- No Air brake endorsement requirement
- Durasi training terkait materi airbrake endorment

2. Based on your comparison of the different training programs, how much of the problem is
likely to be related to the training program versus trainee qualifications?
a. training program
- Lama training (dibandingkan dengan rata2 training yang ada, masih rendah)
- Komponen training (apabila kualifikasi terkait driving license dan airbrake sudah
dipersyaratkan di awal, maka komponen training dapat dirampingkan)
- Ratio driving practice perlu ditingkatkan agar kegagalan driving license dan airbrake test
dapat ditekan
- Ratio trainee vs intructor

b. trainee qualifications
- Pendidikan (rata-rata highschooll sementara ms jones grade 10)
- Lisensi mengemudi bus (
- Kualifikasi terkait rem udara
- Other testing perlu ditambah driving test (agar tidak gagal) dan aptitude test (korelasi
antara aptitude test vs training and job performance), pengurangan (receiving
unsatisfactory driving evaluations on multiple training days)

What specific issues are likely to be contributing to the problem?

a. Program training -> trainees not feeling they could complete the training or do the job
b. trainee qualifications -> tidak mempersyaratkan driving licence, airbrake, other test

3. What changes would you recommend to Ms. Jones to reduce the training failure rate and how
could these be implemented?

a. training program
 - Komponen training (apabila kualifikasi terkait driving license dan airbrake sudah
dipersyaratkan di awal, maka komponen training dapat dirampingkan) -> Ratio driving
practice perlu ditingkatkan agar kegagalan driving license dan airbrake test dapat ditekan ->
50% practice 20% lecture 20% in service 10% testing
- Lama training (dibandingkan dengan rata2 training yang ada, masih rendah) -> bisa 31 (dari
rata-rata organisasi yang mempersyaratkan lisensi mengemudi) -> dengan jadwal yang
09.00 s.d. 15.00 pm tanpa homework di sabtu minggu.
- Ratio trainee vs instructor ->

b. trainee qualifications
- Pendidikan (rata-rata highschooll sementara ms jones grade 10) -> high school
- Lisensi mengemudi bus -> written
- Kualifikasi terkait rem udara -> ya/ written
- Other testing perlu ditambah driving test (agar tidak gagal) dan aptitude test (korelasi
antara aptitude test vs training and job performance), pengurangan (receiving
unsatisfactory driving evaluations on multiple training days) -> penambahan dan
pengurangan

4. How would you assess the impact of your recommendations?

- Diharapkan perbaikan dari trainee qualification dan training program dapat menurunkan
angka kegagalan training s.d. mendekati rata-rata industry yaitu 10% yang pada akhirnya
menurunkan biaya kegagalan training menjadi lebih dari USD 500rb (dihitung jumlah
detailnya). Antara lain:
a. Meningkatkan Jumlah peserta yang mengikuri training s.d. selesai
b. Mengurangi angka kegagalan dari tes mengemudi
c. Mengurangi angka kegagalan dari airbrake
- Dilakukan wawancara / survey untuk mendapatkan feedback atas perubahan materi
training
- Survei ke konsumen, peer, supervisor (penilaian 360) terkait performa driver

Lesson learned:
- Disambungkan ke teori ADDIE (merancang training dengan benar, karakteristik peserta,
pengaruh ke training program)
-