DOC. No.

: IF/QMS/06
QUALITY SYSTEM PROCEDURE REV. No.& Date : 05&
25.01.23
Education & Training Efft. Date:-01.04.2016

1.0 PURPOSE:

To ensure that the personnel performing work affecting product quality are competent on the basis of
appropriate education, training, skill & experience and to motivate employees to achieve quality
objectives, continual improvement and create an environment to promote innovation.

2.0 SCOPE:

This procedure relates to all personnel carrying out activities affecting the quality of product and related
services.

3.0 RESPONSIBILITIES:

The overall responsibility of maintaining the effectiveness and implementation of this procedure lies with
HR/MR.

4.0 DESCRIPTION:

Competency needed for different personnel sitting at different position is determined through identified
persons on “Competence Level Requirement Sheet” for staff and through viva and skill evaluation
for operators and Inspectors and training need is developed for each employee in “Training Need
Identification matrix”.

On the basis of training needs, “Annual Training Plan” is prepared and training is imparted as per
schedule. All participants’ presence is recorded in “Training module cum Effectiveness Record”.
Training effectiveness is verified by trainer within one month & effectiveness record is maintained in
“Training Module cum Effectiveness Record” and if number of participants absent on scheduled
training date, in this condition make plan for those training topics and deliver training within one month
and record in same Training Module cum Effectiveness Record.

All new entrants are given induction training by Concerned Head of Department to be aware and familiar
with the quality management system and the consequences to customer of nonconformity to quality
requirements for 3days and then deploy on machine.Cover all operator of company roll and contractual.
Skill Evaluation of new operator/Inspector done on next day of training givens.

1. All employees are made aware of the technological changes & provide training as per training plan on
the basis of TNI & for new joinee provide training as per New joinee training record on following topics
Company profile,5S, Safety, Part Handling, Work instruction, Bin identification, Tag identification &
gauge color identification to achieve quality objectives through specified designated training programme.

2. New Joinee training shall be delivered on same day. First day produce quantity will be verified by
concern supervisor. New joinee will work under supervisor observation for one week, For new joinee in
PDI Person conduct poison test. After one week concern department head evaluate the skill through level
wise skill evaluation questionaire sheet and update skill matrix within month. To qualify particular skill
level operator need to obtain min 60% marks.
As per training plan employee is not present the month of training plan then taken next training plan. last
month of effectiveness of skill matrix for operator, visual inspector & helper.

Prepared By Approved By
 DOC. No. : IF/QMS/06
QUALITY SYSTEM PROCEDURE REV. No.& Date : 05&
25.01.23
Education & Training Efft. Date:-01.04.2016

3. Prepare skill matrix for standard room person and provide training related to equipment and
related field as per training plan & maintain training record.

4. Conduct operator observance as per Operator observance check sheet for all operators. Operator
Observance check sheet should be in Hindi. So that it can be easily understood by all the
supervisors. Cover all operators & both shift from each department. If any operator not qualify
then provide training on same day.

5. Conduct poison test as per poison test WI for all final inspectors as per plan to check inspectors
are capable to detect the defect if any inspector not qualified then provide training on same day &
take poison test again after training within 48 hours.

6. Arrangements for re-training are made for those employees whose effectiveness is found less than
60% within a week.

7. On the job training to be provided to the personnel in any new or modified job affecting product
quality.

8. New staff joining will deploy on work same day and Handover work as per defined roles and
responsibilities and training required defined in TNI as per skill competency sheet.

9. Provide training to staff as per training content only.

A process is established to motivate employees to achieve quality objectives to make continual

improvements. This process includes the promotion of quality and technological awareness throughout
the whole organization.

4.1 Skill Matrix Chart:- Skill Matrix to be prepared for operators. In skill matrix defined skill level as
per skill evaluation questionaries sheet and display skill matrix in respective departments. During skill
evaluation if skill found less than the previous level make plan for re-training within a week. Skill
evaluation and skill matrix shall be reviewed after six months

4.2 For New Product Training- Development Head / Plant Head will provide training to all concerned
person such as Operators, Supervisors, Inspector about Product and Customer specific requirement before
SOP of product.

LAB SCOPE: -
Prepare separate Lab scope for lab equipment handling for standard room and provide training related to
equipment, if needed.
*Minimum skill is 3 level, provided training
* Initial assessment for lab person first time

COMMAN TRAINING: -

Prepared By Approved By
 DOC. No. : IF/QMS/06
QUALITY SYSTEM PROCEDURE REV. No.& Date : 05&
25.01.23
Education & Training Efft. Date:-01.04.2016

For all operator, visual inspector, helper, line inspector, production supervisor
5’S, Safety, Kaizen & Poka-yoke
Safety training provided every month but record is not maintain
REWORK TRAINING:-

 Rework department, skill evaluation as per defined skill evaluation criteria

 Skill evaluate as per skill evaluate paper
 After defined skill evaluate given training as per defined training plan
 Skill evaluate 2 times in year
 Minimum skill 3 level.
HORIZENTAL DEPLOYEMENT:-
 Given horizontal training about any type of change if required
 ( FMEA,Control Plan, PFD, Operation Standard, Calibration , Maintenance, Customer
Complaints action , In-house rejection action)

EXTERNAL TRAINING SERVICE:-

1. List of external trainers/agency prepared.
2. External training services approved by Top Management behalf of training topic and
month of training.
5 3. Training schedule send to external agency or every month monitoring training schedule
of external agency.
4. If External agency is not available as per our schedule then it is inform to Top
Management about it and retraining schedule plan prepared as per external agency.

Training records to be kept as evidence.

5.0 RECORDS :
5.1 Competence level requirement Sheet (HR/F/01)
5.2 List Of Trainer (HR/F/02)
5.3 Training Need Identification (FM/HR/02)
5.4 Training Plan (IF/MR/06)
5.5 Training Module cum Training Record (FM/MR/09)
5.6 New Joinee Training Record (FM/HR/06)
5.7 Poison Test Plan (F/QA/40)
5.8 Poison Test Record (F/QA/33)
5.9 Operator Observance Plan (IF/QA/31)
5.10 Operator Observance check sheet (F/QA/32)
5.11 Level wise Questionnaire Sheet (IF/HR/12)
5.12 Skill Matrix ( IF/QA/03)
5.13 Training effectiveness (F/HR/05)
5.14 ORGANIZATION CHART (IF/ORG/01)
5.15 SKILL CRITERIA (IF/HR/01)
5.16 ROLES AND RESPONSIBILITY (IF/HR/10)
5.17 List of New Joining (IF/MR/21A)
5.18 List of Employee (FM/MR/21)
5.19 On Job Training (New Joining) (IF/HR/05A)

Prepared By Approved By
 DOC. No. : IF/QMS/06
QUALITY SYSTEM PROCEDURE REV. No.& Date : 05&
25.01.23
Education & Training Efft. Date:-01.04.2016

6.0 RETENTION: - Retention period of all above document is 1 year.

05 24.01.23 About External Training Service & JAGMOHAN RK DUBEY

Operator Observance WI added
04 15.01.21 Training content point added LOVENEET R.K DUBEY

03 2.01.2020 New joining criteria revised. LOVENEET R.K DUBEY

02 1.05.2019 Training Effectiveness & Skill BIJENDRA R.K DUBEY

evaluation Questionnaire Sheet
implemented
01 01.07.2017 Skill evaluation frequency change DINESH RK DUBEY
Rev. No Rev. Date Amendment detail Prepared By Approved By

Prepared By Approved By