Professional Documents
Culture Documents
are to be accomplished, not what is to be goals are often less well-defined, giving
accomplished. F managers and employees more flexibility to
respond to changing conditions. F
2) Planning provides direction to managers and
nonmanagers alike. T 19) In a typical MBO program, successful
achievement of objectives is reinforced by
3) Even without planning, departments and
performance-based rewards. T
individuals always work together, allowing
organizations to move efficiently toward its 20) An MBO program consists of four elements:
goals. F loose goals, participative decision making, an
explicit time period, and performance feedback.
5) Goals are the foundation of organizational
F
planning. T
21) Studies of actual MBO programs find mixed
6) Most businesses have only one objective: to
results in terms of its effects on overall
make a profit. F
employee performance and organizational
7) Most companies' goals can be classified as productivity. F
either strategic or financial. T
22) In times of dynamic environmental change,
8) Goals and objectives are two terms used well-defined and precisely developed action
interchangeably in the planning process. F plans enhance organizational performance. F
9) Strategic goals are related to the financial 23) A well-designed goal should be measurable
performance of the organization. F and quantifiable. T
10) An organization's real goals are often quite 24) Goals that are too easy to accomplish are not
irrelevant to what actually goes on. F motivating and neither are goals that are not
attainable even with exceptional effort. T
11) Strategic plans can be categorized as long
term, directional, and single use. T 25) The second step in goal setting is to
determine the goals individually or with input
12) Operational plans encompass a particular from others. F
operational area of the organization. T
26) The more the current plans affect future
13) Long term used to mean anything over three commitments, the longer the time frame for
years, but now it means anything over one year. which managers should plan. T
F
27) Planning is a waste of time in a volatile
14) Short-term plans are those covering one year environment. F
or less. T
28) A major argument against formal plans is
15) Directional plans have clearly defined that they can't replace intuition and creativity. T
objectives. F
29) One criticism of planning is that it's not
16) When uncertainty is high and managers enough for managers just to plan. T
must be flexible to respond to unexpected
changes, directional plans are preferable. T 30) In today's dynamic business environment,
successful firms recognize that planning is an
17) An integrated network of goals is sometimes ongoing process, not a tablet of rules cast in
called a means-end chain. T stone. T
31) Managers must be able to follow through C) decide what needs to be done when a change
with plans even if conditions change. F in environments happen
32) Effective planning in dynamic environments D) have the appropriate materials available
means flattening the organizational hierarchy. T when the demand for them comes about
33) Planning involves defining the 38) Planning gives direction, reduces the impact
organization's goals, establishing an overall of change, minimizes waste and redundancy,
strategy for achieving those goals, and and ________.
developing a comprehensive set of plans
A) establishes the workloads for each of the
________.
departments
A) as to which shift will perform what work
B) sets the basis used for promotion of
functions
individuals within the organization
B) to determine which manager will be in charge
C) eliminates departments that are not needed
of which department
within the plan
C) for organizational work activities
D) sets the standards used in controlling
D) to establish the quality and quantity of work
39) Studies of performance in organizations that
to be accomplished
plan have reached ________.
34) In formal planning, ________.
A) somewhat negative conclusions regarding the
A) specific goals covering a period of years are benefits of planning
defined
B) generally mixed conclusions regarding the
B) specific goals are developed and not written benefits of planning
C) general goals are developed and not written C) generally negative conclusions regarding the
benefits of planning
D) general goals covering an unspecified period
of years are defined D) generally positive conclusions regarding the
benefits of planning
36) The effect of planning on managers is that it
forces them to ________. 40) The quality of the planning process and the
appropriate implementation of the plans
A) react to change
probably ________.
B) consider the impact of change
A) don't contribute to high performance nearly
C) respond indiscriminately as much as the extent of planning
65) A city's policy concerning skateboarding on B) top managers are unfamiliar with setting
downtown sidewalks that provides guidance for goals, so lower-level managers are assigned to
do the task
police action would be considered what type of
plan? C) lower-level managers understand more of
what needs to be accomplished
A) standing
D) lower-level managers are incapable of setting
B) contingency goals
C) directional 69) With traditional goal setting, employees'
work efforts at their respective levels and work
D) single-use
areas are geared to meet the goals ________.
A) so that the top management will be retained C) The organization's overall objectives and
in their position strategies are formulated.
B) so that their immediate supervisors will be D) Action plans are specified and agreed upon
retained in their position by managers and employees.
C) that have been assigned in their specific areas 74) In the MBO system, ________.
of responsibility
A) objectives are determined by management
D) within the shortest amount of time possible
B) goals are only reviewed at the time of
70) What happens to traditional goals as they completion
make their way down from top management to
C) goals are used as controls
lower levels?
D) progress toward objectives is periodically
A) They lose clarity and unity.
reviewed
B) They unite the workforce.
75) A well-designed goal should be ________.
C) Lower-level managers must continually
A) short and very specific about expected
revise and correct them.
outcomes
D) They purposely remain vague and
B) written in terms of outcomes rather than
nonspecific.
actions
72) Management by objectives (MBO) is a
C) identifiable to even the first-line supervisors
management system in which the first step is
setting D) specific and within a manageable time frame
specific performance goals that are ________. 79) What is the purpose of an organization
called?
A) established that can be easily accomplished
A) the organization's action plan
B) jointly determined by employees and their
managers B) the organization's mission
C) determined by top management with clarity C) the organization's vision
so that the objectives are clear to even the most
incompetent employee D) the organization's contingency plan
D) developed in such a manner that the 80) When setting goals, what should a manager
employees are self-directed and do not need do after writing down the goals and
supervision communicating them to all who need to know?
73) What is the first step in a typical MBO A) determine the goals individually or with
program? input from others
A) Major objectives are allocated among B) evaluate available resources
divisional and departmental units.
C) review results and whether goals are met
B) Unit managers collaboratively set specific
objectives for their units with their managers. D) review the organization's mission
81) Three contingency factors that affect D) relying on lower level management to do the
planning are level in the organization, degree of planning
environmental uncertainty, and ________.
86) How an organization plans can be best
A) length of future commitments understood by looking at ________.
B) quantity of future commitments A) the goals set by the organization's planners
C) frequency of future commitments B) who does the planning
D) enforceability of future commitments C) the flexibility of the organization's plans
82) ________ planning dominates managers' D) the priority of the goals
planning efforts at lower levels of the
88) What is defined as a group of planning
organization.
specialists whose sole responsibility was helping
A) Strategic to write the various organizational plans?
B) Tactical A) traditional planning specialists
C) Operational B) organizational planning department
D) Functional C) formal planning department
83) The commitment concept means that plans D) mission writers
should extend far enough to meet those
89) When can the traditional top-down approach
commitments ________.
to planning be effective?
A) as quickly as possible
A) only if the documents look impressive
B) while the resources are available
B) only if the documents are prepared for the
C) with the stakeholders and make it appear that corporate planning staff
the organization is really committed
C) only if the planning involves lower level
D) made when the plans were developed management
84) Planning for too long or too short a time D) only if managers understand that they must
period ________. create usable documents that members actually
use
A) is effective planning
90) When organizational members are more
B) is inefficient and ineffective
actively involved in planning, they see that the
C) is the concept of commitment plans ________.
94) Visions have a tendency to ________ as 100) It is ________ formal planning efforts
they evolve. when the environment is highly uncertain.
A) specific B) specific