TSSWAN User Satisfaction Survey - Horizontal Offices

Respected Sir / Madam

Note

This form contains various questions on user satisfaction for the services being rendered by
the Bandwidth Service Provider (BSNL/ SIFY/ RELIANCE/ Others) regarding Network
Performance & Support Provided for the Telangana State Wide Area Network (TS SWAN).

Make a choice for the answer which fits your location the best. Be sure to select one answer for
the current situation.

General Information

1) Name of the Department : _________________________________

2) Mandal Name : __________________________________

2) District Name : __________________________________

3) Name of the officer : ___________________________________

4) Contact Information –

a. Email : ___________________________________

b. Telephone Number : ___________________________________

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TSSWAN User Satisfaction Survey - Horizontal Offices

TSSWAN User Satisfaction Survey Form

Who is your Bandwidth Service Provider?

 BSNL
 SIFY
 RELIANCE
 OTHERS ____________________________ (Please mention)

I. Network Performance:

1. Network availability status

 Available Satisfactorily
 Available with interruptions
 Not available during peak hours

2. Reason for network non-availability

 Connectivity Issue
 Power Issue
 Equipment failure
 NA

3. Speed of Network
 Excellent
 Very Good
 Good
 Satisfactory
 Unsatisfactory

II. Support:

4. Do you know the First Contact for any Problem related to TSSWAN CONNECTIVITY?

 Yes
 No

5. Accessibility to TSSWAN Contact Center/ Person/ Engineer for Connectivity Issues

 Accessible
 Not accessible
 NA

6. Ability of TSSWAN Contact Center/ Person/ Engineer to resolve the issue

 Excellent
 Very Good
 Good
 Satisfactory

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TSSWAN User Satisfaction Survey - Horizontal Offices

 Unsatisfactory
 NA

7. How many times do you have to contact the (Service Provider) Contact Center/ Person/ Engineer before
the problem is resolved?
 Once
 Twice
 Thrice
 Five times
 More than five times

III. Overall quality of TSSWAN services:

8. Overall Quality of Services provided by TSSWAN

 Excellent
 Very Good
 Good
 Satisfactory
 Unsatisfactory

9. Comments if any, on TSSWAN (Service Provider) Services

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Thank you for your time in providing your valuable feedback, this feedback would help us to serve you
better.