The case of Calveta Dining Services presents several key findings:

1. Strong Foundation in Culture and Values: Calveta Dining Services has built its success on a
foundation of strong cultural values instilled by founder Antonio Calveta. These values prioritize
quality food, personalized service, adherence to budgets, continuous innovation, and employee
development, which are collectively known as "Antonio's Way."

2. Success in Senior Living Facilities (SLFs) Market: Calveta has excelled in providing food services
to SLFs, leveraging its commitment to fresh ingredients, customized menus, and cost-control
measures. The company's focus on employee development has led to high retention rates and
employee satisfaction.

3. Challenges in Achieving Growth: Despite its success in the SLF market, Calveta faces challenges
in achieving significant growth within this segment alone. Market saturation and increasing
competition limit the company's growth potential.

4. Exploring New Market Opportunities: To achieve aggressive growth targets, Calveta is exploring
opportunities beyond the SLF market, particularly in the hospital segment. Demographic trends
and synergies with Calveta's core competencies make the hospital segment an attractive option
for expansion.

5. Financial and Cultural Challenges in Expansion: Expanding into new markets presents financial
and cultural challenges for Calveta. Financially, acquisitions may require departing from the
company's no-debt philosophy. Culturally, integrating new businesses into Calveta's unique
culture may prove difficult, particularly if they do not align with "Antonio's Way."

6. Need for Strategic Roadmap: Frank Calveta and the executive team must develop a strategic
roadmap that balances growth objectives with the preservation of Calveta's culture and values.
This may involve a combination of organic growth initiatives, strategic partnerships, and selective
acquisitions while staying true to the company's principles.

Key Findings:

1. Customer Loyalty and Departures: Prior to 2007, Calveta enjoyed strong

customer loyalty, with termination rates significantly below the industry average.
However, recent defections, such as the loss of a signature account in New Jersey,
indicate dissatisfaction with frequent changes in Calveta's account managers,
leading to concerns about employee progression policies affecting service
quality.

2. Organizational Structure and Communication: Calveta's organizational

structure, divided into 12 regions, may have contributed to challenges in
disseminating the company's core values, known as "Antonio's Way," throughout
the workforce. Senior management voices concerns about maintaining close
connections with frontline employees and preserving the company's culture amid
rapid growth.
 3. Employee Skills and Training: Rising diversity in the skills of area and account
managers, particularly with new hires lacking industry experience, raises concerns
about their ability to embrace and uphold Calveta's core values. Limited training
budgets further compound the challenge of ensuring alignment with the
company's principles.

4. Preparation for Growth and Acquisition Opportunity: As Calveta considers

significant growth opportunities, including a potential acquisition of Great
Southwest Dining Service (GSD), there is a need to reassess the organizational
structure to accommodate expansion while preserving core values. Financial
calculations indicate the potential to meet revenue goals, but concerns about
GSD's reputation and culture alignment with Calveta's values arise.

5. Debt Considerations and Growth Strategy: While heavy debt may be necessary
for growth, Calveta must carefully evaluate the financial implications of potential
acquisitions and ensure alignment with the company's long-term objectives and
values.

Overall, Calveta faces critical decisions regarding organizational structure, culture

preservation, and growth strategy, with implications for customer satisfaction, employee
retention, and market expansion.

Uber

Uber has undoubtedly made significant changes in the transportation industry and beyond. Here are
some key points regarding its impact and potential to change the world:

1. Revolutionizing Transportation: Uber's introduction of a peer-to-peer ridesharing platform,

enabled by a smartphone app, transformed the way people access transportation services. It
addressed common issues with traditional taxis, such as limited availability, lack of convenience,
and payment difficulties.

2. Enhanced User Experience: The Uber system streamlined the process of requesting, tracking,
and paying for rides, offering users greater convenience, transparency, and reliability. Features
like real-time GPS tracking, upfront pricing, and cashless transactions significantly improved the
overall user experience.

3. Empowerment of Drivers: By providing flexible work opportunities for drivers and allowing them
to work on their own schedule, Uber empowered a diverse demographic group, including many
 young adults and college-educated individuals, to earn income. The platform also incentivized
drivers to maintain high service standards through rating systems and performance indicators.

4. Global Expansion and Competition: Uber's rapid expansion into numerous cities and countries
globally sparked competition and innovation in the transportation industry. Rival services
emerged, such as Lyft in the United States and GrabTaxi in Asia, challenging Uber's dominance
and leading to improvements in service offerings and affordability.

5. Regulatory and Legal Challenges: Uber faced significant regulatory and legal challenges in many
markets, particularly regarding issues like licensing, employment rights, and safety regulations.
Its aggressive approach to market entry and disputes with governments and taxi associations led
to lawsuits, cease-and-desist orders, and protests.

6. Corporate Culture and Leadership Changes: Uber's corporate culture and leadership came
under scrutiny due to controversies, including allegations of sexual harassment, disputes over
intellectual property, and concerns about management conduct. Leadership changes, including
the resignation of CEO Travis Kalanick and the appointment of Dara Khosrowshahi, marked
efforts to address these issues and reform the company's image.

In conclusion, while Uber has undoubtedly reshaped the transportation landscape and introduced new
possibilities for mobility and employment, its journey has been marked by both groundbreaking
innovation and significant challenges. Whether it will ultimately "change the world" depends on its
ability to navigate these challenges, adapt to evolving regulatory environments, and uphold its core
values while pursuing growth and expansion.