ESCUELA PROFESIONAL DE

TURISMO

TRAVEL AGENCY

INGLÉS TÉCNICO IV
 What is a travel agency?
• A company or shop that makes
travel arrangements for people.
• A travel agency is a company
that books and organises trips
for customers on behalf of
suppliers. They can offer a
range of services from finding
the best flights and
accommodation deals to
creating a travel itinerary and
keeping you informed about any
medical or visa requirements.

INGLÉS TÉCNICO IV
 What is a travel agency?
• A travel agency is one which
makes arrangements of travel
tickets (air, rail, road and sea);
travel documents (passports,
visa and other documents
required to travel);
accommodation entertainment,
and other travel- related services
from principle suppliers. It may
also secure travel insurance,
foreign currency for travelling
people.

INGLÉS TÉCNICO IV
 History of travel agency
In 1808- Thomas Cook was born in
Melbourne, Derbyshire.

1841- Cook arranged an eleven-mile rail

excursión from Leicester to a Temperance
Society meeting in Loughborough.

1846-took 500 people from Leicester on a

tour of Scotland.

Greatest achievement-to arrange 165,000

people to attend the Great Exhibition in
Hyde Park.
 TYPES OF TRAVEL AGENCY
RETAIL TRAVEL AGENCY
A retail travel agency sells tourists products
directly to the public on the behalf of the products
suppliers and in return get commissions.

WHOLESALE TRAVEL AGENCY

Wholesale travel agencies are specialized in
organizing package tours, which are marketed to
the customers /tourists through the network of a
retail travel agency or directly to the prospective
clients (if wholesale travel agency has a retail
division)
FEATURES AND IMPORTANCE OF THE TRAVEL
AGENCY
• Travel agency play an important role in travel sector business. Some
most important features and importance of the travel agency
business are:
An important link between the clients and principal suppliers

Image-builder

Ensure rapid travel services

Provider of authentic and reliable travel information

FUNCTIONS AND SERVICES OF TRAVEL AGENCY
• Travel information
• Itinerary preparation
• Airline ticketing and reservation
• Tour packaging and costing
• Reservation
• Insurance
• Currency services
• Organisation of Conference /conventions
 DIFFERENT TYPES OF PRODUCTS AND
SERVICES OFFERED BY A TRAVEL AGENCY
• General information about the agency.
• Reservations
• Bills
• International and domestic airline tickets at special rates
• International and domestic travel packages
• Hotel and resort reservations at special rates
• Corporate and group travel arrangements
• Customized travel itineraries=personalized travel itinerary
• Travel insurance
• Land transportation service
• Travel consultation.