Bharath Reddy Gurram

Email: barathgrr@gmail.com Ph.: +91 9000610460

PROFESSIONAL SUMMARY

6+ years of experience in a variety of vistas including Quality, pharmacy, health care

services and proven performance in Customer-Centric Roles.
Team lead experience of 18+ months in US Healthcare process.
Proven ability to manage others.
Strong decision making and problem solving skills.
Able to motivate and lead others in a team environment.
Excellent communication skills, both written and verbal.
An ability to build rapport and trust quickly with work colleagues.
Able to prioritise tasks and workloads in order of importance
Track record of delivering results within deadlines.

PROFESSIONAL EXPERIENCE

1. Role: Team Lead ( OCT 2014 till date)

Organization: United Health Group Pvt. Ltd, Hyderabad.
Job Responsibilities:

To manage and lead a team of 20 employees.

Delegation of work flow.
Motivating the team to achieve high standards and KPI targets.
Imparting training needs to the new hires.
Enabling the employees to be streamlined according to the company norms.
To take one-on-one sessions for peers, IDPs and Appraisals.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Be part of client calls and meetings, map the points discussed to the business and take
appropriate action.
Ensure that the team meets SLA’s, Quality and other Deliverables set down by Clients of United.
Cater to the training and personal developmental needs of the team.
Ensure that departmental policies, goals, objectives, and procedures are followed and stuck to.
Conferring with senior management.
Liaison with support functions as necessary to ensure smooth running of the process.
Publish monthly dashboards.
Score the performance of peers according to stack rankings.
To maintain general discipline and decorum on the floor.

2. Role: Sr. Analyst. (Feb 2013 to Oct 2014).

Organization: United Health Group Pvt. Ltd, Hyderabad.

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 Monitoring the Quality Review of Projects done by the Implementation team.
Ensure that Quality has been met in projects according to the client’s requirements.
Monitoring to Meet SLA’s, Quality and other Deliverables set down by Clients of United.
Maintain Time and Motion and maintain production trackers.
To mark and maintain error score card database for analysts.

3. Role: Analyst.

Organization: Magna InfoTech Ltd, Hyderabad, Aug 2012 to Feb 2013.

Client: United Health Group Pvt. Ltd.

Job Responsibilities:

Performing the Quality Review of Projects done by the Implementation team.

Ensure that Quality has been met in projects according to the client’s requirements.
Meet SLA’s, Quality and other Deliverables set down by Clients of United.
Capture Time and Motion and maintain production trackers.
To mark and maintain error score card database for analysts.

4. Role: Quality control Analyst, Quality Control of finished products, Tablets, Powders, Granules
and Aerosols.

Organization: Norbrook Laboratories, Northern Ireland, U.K

Duration: February 2011 to February 2012.

Job Responsibilities:

To perform the finished product testing of tablets, powders, granules and aerosols manufactured by
Norbrook according to GMP and GLP in a MHRA and USFDA regulated environment.

To perform and submit the reports of Analysis to the senior Analyst.

To report any out of specifications to the senior Analyst.

5. Role: Pharmacy Dispensing Supervisor,

Organization: Sainsbury’s Pharmacy, London, U.K.

Duration: December 2009 to November 2011.

Job Responsibilities:

Dispensing of medication according to the prescription, providing assistance to the pharmacist.

Providing advice to patients in health related queries.
Supervision and maintenance of dispensing and counter staff and ensure smooth running of the
pharmacy.

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EDUCATIONAL QUALIFICATIONS

Masters in Pharmaceutical Analysis with management studies from Kingston University,

London, UK from 2009-2010.
B. Pharmacy from Kakatiya University, Warangal, India from 2004-2008.

TECHNICAL SKILLS

MS-Word, MS-Excel, PowerPoint and good working knowledge of the internet.

REFERENCES: Available on request

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