SR.

NO QUESTION TEXT OPTION 1 OPTION 2 OPTION 3 OPTION 4 CORRECT OPTION

1 Growth and prosperity of any organization depends upon Organizing Planning Division of work All of these 2
2 MBO was introduced by Peter F Drucker Henry Fayol Max Weber Mary Parker follet 1
3 According to Follet,conflict may be removed through three ways Domination,Compromise and Integration Control,compromise and integration Direction,domination and integration Direction,Domination and control 1
4 Responsibility lies in the hands of people in the upper echelons of the hierarchy is called Benevolent Consultative Participative Exploitative 4
5 A structure of relationship is called as Organization Functions Team Group effort 1
6 Penalty is levied for violation of Procedures Rules Policy Methods 2
7 Decision making is the selection based on some criteria from two or more possible alternatives is defined by Farland Mac Donald Terry MC Nites 3
8 Wages,salaries,bonus,vacation pay,insurance are examples of Fictional Motivation Non-financial motivation Extrinsic motivation Intrinsic motivation 1
9 Participation,recognition and power are some of the examples of Financial motivation Non financial motivation Extrinsic motivation Intrinsic motivation 2
10 Which role of manager that needs to resolve major and minor crisis that may occur unexpectedly ? Negotiator Entrepreneur Resource Allocator Disturbance Handler 4
11 Group brainstorming encourages all of the following except Team Building Analysis of alternatives Convergent thinking Uninhibited verbalization 3
12 _________ is not one of the eight steps in the decision making process. Identifying the problem Analyzing alternative solutions Implementing the decision Delegating the decision making 4
13 All of the following are the levels of communication except Interpersonal communication Intrapersonal Communication Frame communication Both A and B 3
14 In which organizational form are there dual or multiple lines of authority ? Matrix Modular Multidivisional Decentralised 1
15 What is involved in communication process? Idea-encoding-channel-decoding-feedback Idea-information-channel-receiver Information-channel-receiver Sender-receiver-channel 1
16 Policies are sometimes defined as ____________ Shortcut for thinking Action plan Substitute for strategy All of these 1
17 The decision making model consists of four styles : directive , analytic,behavioral and ____________ Conceptual Intuitive Group interaction Laggard 1
18 Maslow and Herzberg are two examples of ____________ theories of motivation. Expectancy Content Process Equity 2
19 While solving an LP problem infeasibility may be removed by Adding another constraint Adding another variable Removing a constraint Removing a variable 3
20 The criteria of expected monetary value is used for making decisions under Certainty Uncertainty Risk All of these 4
21 ______ is a means to end. Organising Planning Controlling Coordinating 3
22 ______ form the basis for the functioning of an organization. Profits Objectives Policies Strategies 3
23 What is the foundation of most successful actions of all enterprises ? Planning Controlling Organising Directing 1
24 Henry Fayol laid down _______ 14 Principles 13 Principles 15 Principles 12 Principles 1
25 In management process , the most misinterpreted word is _______ Organizing Delegating Controlling Planning 1
26 Fayol’s Principle of Division of work can be applied to the following kind of work? Technical Managerial Both None of these 3
27 The Contribution of Fayol and Taylor are ______ to each other. Competitive Cooperative Complimentary Coordinated 3
28 Which one among the following is the oldest form of organization? Committee Organization Project Organization Functional Organization Line Organization 4
29 Which of the following is not one of the steps involved in decision making process ? Make decision or choose an alternative Change the desired outcome Research and identify options Evaluate results 2
30 Assigning work to others and giving them authority to do it , is called ______ Delegation Coordination Staffing Directing 1
31 Pioneer of Human Relations Approach is __________ Elton Mayo Harold Koontz Peter Drucker Luther Gullick 1
32 Features of forecasting ___________ Multiplicity Advisory Function Future Orientation All of these 4
33 Functional Organisation is established on the principles of _________ Division of Labour Unity of Direction Unity of Command Authority and responsibility 1
34 What type of control is a budget ? Financial Social Both None of these 1
35 Autocratic leadership style is known as : Negative Leadership Positive Leadership Leader Centred None of these 1
36 Delegation of authority refers to : Allocation of resources to the employees Allocation of funds to the employees Allocation of duties and responsibilities to the employees Both B and C 3
37 Middle level management : Consists of departmental managers Implementation of order Motivates lower level management All of these 4
38 Which technique of scientific management best describes ‘division of Work’ ? Time study Fatigue Study Functional Foremanship Method Study 3
39 ______ makes sure that there are free and fair agreements. Initiative Discipline Espirit De corps Order 2
40 Which principle of management promotes team spirit ? Stability of personnel Espirit d corps Initiative Both A and B 2
41 Principles of management are dependent on the given situation.It means that principles are Dynamic Flexible Contingent All of these 3
42 Pick the odd one out Time Study Motion Study Science not rule of thumb Fatigue study 3
43 _______ is responsible to maintain the quality of work. Route Clerk Inspector Gang Boss Repair Boss 2
44 _______ helps minimise cost and maximmise efficiency. Time study Motion study Method study Both B and C 3
45 Which feature of principles of management says that they are not static rigid statements ? Contingent General Guidelines Flexible Both A and C 3
46 The assumptions about future derived from forecasting and used in planning are known as _________ Planning Premises Freehold Premises Business Premises Corporate premises 1
47 Goals,aims,purposes,missions and target is also known as Rules Objectives Policies Strategies 2
48 Contigent plan to meet environmental pressures is Objectives Strategies Policies Both A and B 2
49 Specifying the manner of executing policy is known as Objectives Schedules Procedures Budgets 3
50 Which is created for technological purpose ? Formal organization Informal Organization Business or Organization Strategic Organization 1
51 Activities lying on the critical path are called ________ Net work Critical Path Critical activities None of these 3
52 Decision theory is concerned with ___________ Methods of arriving at an optimal decision Selecting optimal decision in sequential manner Analysis of information that is available All of these 4
53 Interpersonal role means _______________ Working with and through people Working on self Working for people Understanding the people 1
54 Commercial activities include ________________ Planning,organizing and staffing Buying,selling and exchange Production,distribution and customer satisfaction Earning profit,serving society and customer satisfaction 2
55 “Manager is what a manager does” is said by ___________ Koontz o’ Donnel Mary Parker Follet Louis Allen Luther Gullick 3
56 Effective planning facilitates _______________ Future course of action Proper allocation of resources Working environment Early achievement of objectives 4
57 To ensure greater efficiency and productivity the levels of management should be kept to the Maximum Minimum Only three Convenience 2
58 Single use plans are designed to meet Repetitive Situations Stability Departmental needs Non-repetitive situations 4
59 Improving quality through small,incremental improvements is a characteristic of what type of quality management system ? Just in time Six sigma Total quality management Kaizen 4
60 What does CRM stand for ? Consumer Relations Management Consumer relationship marketing Customer relationship management Consumer returns management 3
61 Limitation of control is/are External Factors Fixing of responsibility Variation and its causes All of these 4
62 Management is said to be the combination of arts,science and profession Arts,science and engineering Arts,commerce and profession Both A and C 1
63 Complete freedom for group or individual decision with a minimum of leader participation is under ___________ Autocratic Style Democratic Style Free rein style Creative style 3
64 A leader motivates his followers to work hard by offering them reward is ___________ Positive style Negative style Autocratic style Both A and C 3
65 Planning is looking ahead and control is _________ Looking Back Looking front Looking down Both A and B 1
66 Control exercised while the activity is in progress is ____________ Concurrent Control Feedforward control Feedback control Preserving Control 1
67 Communication is a One way process Two way process Three way process Four way process 2
68 The act of making ones ideas and opinions known to others is said by Keith Devis Brown Newman Meyer 4
69 Informal communication is commonly known as Downward Communication Upward Communication Horizontal Communication Grapevine 4
70 Devices which show the organizational relationships Organizational charts Scalar chain Overall plan All of these 1
71 When the supervisor commands subordinates and has close supervision is called Free-rein Autocratic Consultive Both A and B 2
72 Decision making helps in the smooth function of the ____________ Business Organization Planning All of these 1
73 Elements of delegation are _____________ Authority,Delegation,Accountability Responsibility,Authority,Accountability Responsibility,Decentralization,Centralization Controlling,Responsibility,Authority 2
74 X and Y theory was introduced by M C Gregor Peter Drucker Henry Fayol FW taylor 1
75 Time-event network is ______________ PERT CPM MIS Statistical Reports 1
76 The study relating to the movement of a machine operator and his machine while performing the job is called _________ Time study Work study Motion study Fatigue study 3
77 The decisions which are frequent and repetitive in nature are called as ____________ Programmed Decisions Major Decisions Operative decisions All of these 1
78 Which type of organization has no place in the organization chart ? Formal organization Informal Organization Strategic organization Both B and C 2
79 The leadership theory study leaders behaviour is Flowers theory Trait theory Behavioural Theory Managerial grid 3
80 Management by objectives was introduced by Taylor Elton Mayo Peter Drucker Maslow 3
81 Expectancy motivation theory is given by _______ Vroom Maslow Herzberg MC Gregor 1
82 According to Maslow,self actualization needs is a High level needs Medium level needs Lower level needs Psychological needs 1
83 _______ means that each section has its own workers to perform activities within the department. Centralisation Departmentation Decentralisation Decentralisation and Delegation 3
84 Deal with routing and repetitive problems is/are ___________ Programmed Decisions Major Decision Non programmed decision Both A and B 1
85 The decision taken by lower level management is a Minor decision Programmed Decision Non programmed decision Major decision 2
86 Opening of new branch is an example of Programmed Decision Non programmed decision Individual decision Non economic decision 2
87 Non programmed decision is also called Routine Decision Structured decision Strategic decision Operative decision 3
88 The type of authority is invested with the persons by virtue of the office held by them is The acceptance of authority theory The formal authority theory The competence theory The organisation theory 3
89 Which theory is also called traditional authority theory ? The acceptance of authority theory The formal authority theory The competence theory The organisation theory 2
90 Departmentation on the basis of activities grouped according to the type of customer is ___________ Departmentation by function Departmentation by products Departmentation by territory Departmentation by customers 4
91 Which organisational relationship gives a greater job satisfaction and results in maximum production ? Formal organization Informal organization Strategic organization Both A and C 2
92 A system of co operative activities of two or more persons is called ____________ Departmentation by function Co-ordination Organization Control 3
93 Employees will be promoted on the basis of seniority is an example of __________ Rules Procedures Policy Methods 3
94 _________ is an obligation to perform certain functions and achieve certain results. Responsibility Decentralisation Centralisation Delegation 1
95 Decision taken by committee formed by the top management for specific purpose is Group decision Organisational decision Personal Decision Operative decision 1
96 A statement which reflects future incomes and expenditure Profit and loss Budget Balance Sheet Cash account 2
97 Verification of financial statements is External audit Internal audit Management Audit Financial Audit 2
98 The term policy derived from Latin Greek French English 1
99 A policy which is inferred from the behaviour of the superior is Specific Policy External Policy Appealed Policy Implicit Policy 4
100 The primary function of management is Staffing Directing Planning Decision Making 3