Professional Documents
Culture Documents
Pre-Requisite : NONE
Course Description :
This course is designed to develop the basic and common knowledge, skills, and attitudes of a Contact Center Services Provider in accordance with industry standards. It
covers the basic, common, and core competencies. Specifically, it includes competencies such as – communicate effectively in English for customer service, demonstrate
ability to effectively engage customers, and perform customer service deliver processes (TESDA Training regulations).
(This type of
assessment process is
applied to all lessons)
Week 4 LESSON 2: OPERATING
COMPUTER USING GUI BASED Identify the basics of operating systems. Collaborative learning Performance Tasks –
OPERATING SYSTEM Changing date and
● Operating Systems Utilize the different user interfaces of Asynchronous teaching and time of local computer.
● User Interface various operating systems. learning.
● Operating System Simple Case Study
Setting Apply a simple setting in an operating Problem-Based learning
system.
MID-TERM
Week 9 MID-TERM EXAMINATION MID-TERM EXAMINATION MID-TERM EXAMINATION MID-TERM EXAMINATION
EXAMINATION
Week 10 LESSON 7: FILE UTILIZATION
● Hard drive and file concepts Explain the hard drive and file concepts. Collaborative learning Performance Task –
● File and Directory Management developing a directory
● File saving and retrieving Apply the file and directory management. Asynchronous teaching and management.
● Finding relevant information learning.
● Software features/utilities Save and retrieve documents with file Written Test - Mastery
names according to the requirement. Project-Based Learning Test 4 – online quiz 2
Collaborative learning
Collaborative learning
Project-Based learning
Week 18 FINAL EXAMINATION FINAL EXAMINATION FINAL EXAMINATION FINAL EXAMINATION FINAL EXAMINATION
Resources
Basic Readings
Extended Readings
References: https://www.investopedia.com/terms/
https://www.tutorialspoint.com/computer_concepts/
https://www.tutorialspoint.com/computer_fundamentals/
http://w.sunybroome.edu/basic-computer-skills/functions/word_processing/1word_processing.html
https://multimedia.journalism.berkeley.edu/tutorials/spreadsheets/
https://www.guru99.com/database-design.html
https://www.developer.com/database/
https://www.tiled.co/blog/6-common-features-of-interactive-presentation-software-and-5-uncommon-ones
https://wps.prenhall.com/wps/media/objects/612/626724/fm/index.html
https://ventsmagazine.com/2019/11/05/types-of-utility-software-and-their-usage/
https://www.britannica.com/technology/Internet
https://www.searchenginejournal.com/seo-101/meet-search-engines/#close
https://techterms.com/definition/netiquette
https://www.rasmussen.edu/student-experience/college-life/netiquette-guidelines-every-online-student-needs-to-
know/
https://www.cisco.com/c/en/us/solutions/enterprise-networks/what-is-computer-networking.html
https://edu.gcfglobal.org/en/email101/
https://www.tutorialspoint.com/internet_technologies/internet_protocols.htm
https://www.kaspersky.com/blog/6-tips-to-keep-your-home-computer-safe-and-secure/3071/
https://usa.kaspersky.com/resource-center/preemptive-safety/top-10-internet-safety-rules-and-what-not-to-do-
online
https://www.visual-paradigm.com/tutorials/flowchart-tutorial/
https://smallbasic-publicwebsite.azurewebsites.net/
Course Portfolio
Consultation Faculty Member : Lucero Trangia Jr. Faculty Member : Donna Lyn P. Lopez
Schedule Email-address : sirlucerotrangiajr@gmail.com Email-address : lopezdonnalynp@gmail.com
Consultation Hours : T/Th Consultation Hours :
Time and Venue : 4:30-6:00 p.m. – Faculty Room Time and Venue :
● Quizzes
● Attendance
● Recitation
● Projects/Assignments/Seatwork/Special Report
Mr Lucero Trangia Jr., & Ms Donna Lyn P. Lopez DR. MARION A CRESENCIO
Committee Chairperson
Noted by:
Approved by: