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Case Study Chapter Title

Subtitle
First Author1[0000-1111-2222-3333] and Second Author2[1111-2222-3333-4444]
1
Princeton University, Princeton NJ 08544, USA
2
Springer Heidelberg, Tiergartenstr. 17, 69121 Heidelberg, Germany
lncs@springer.com

Abstract
The abstract should summarize the contents of the paper in short terms, not more than 150

words. Concerning the title page, be sure to include the title information with each submission

but do not include a title page with author identification in the submitted document file. The

name of the paper, names and affiliations of each author, and complete contact information for

the corresponding author(s) (address, e-mail address, phone) will be requested upon acceptance.

Use US English Spelling and APA Referencing Style 7 for formatting the chapter.

Target Audience
In not more than 100 words, briefly explain how the target audience - Professionals, Practitioners

and Students – can benefit from your chapter. What are the new lessons for the target audience?

Keywords: First Keyword, Second Keyword, Third Keyword, Fourth Keyword, Fifth Keyword.

Potential Reviewers of Chapter

Please provide three potential reviewers of your chapter. Name, Affiliation and Email Address.

This is will serve as a guide for the editors of book.

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Introduction

Please describe: What is the story of the case? Please give a brief narrative of the entire story to

make people interested in the case. Summarize the key figures of the company. (approx. 500

words). Please note that the first paragraph of a section or subsection is not indented. The first

paragraphs that follows a table, figure, equation etc. does not have an indent, either.

Subsequent paragraphs, however, are indented. Sample text - But the pandemic is much

more than a health crisis, it's also an unprecedented socio-economic crisis. Authors should use

APA referencing style 7 to format references.

Situation faced

Please describe: What was the initial problem situation? What situation led to the action taken?

Please try to specify the context of your case as to needs, constraints, incidents, opportunities,

objectives, or other? (approx. 500 – 1,000 words)

A Subsection Sample – UNDP Response

Sample text - Every country needs to act immediately to prepare, respond, and recover. United

Nations Secretary-General António Guterres has launched a US$2 billion global humanitarian

response plan in the most vulnerable. Developing countries could lose at least US$220 billion in

income, and the United Nations Conference on Trade and Development has called for US$2.5

trillion to support them.

Drawing on our experience with other outbreaks such as Ebola, HIV, SARS, TB and

malaria, as well as our long history of working with the private and public sector, UNDP will
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help countries to urgently and effectively respond to COVID-19 as part of its mission to

eradicate poverty, reduce inequalities and build resilience to crises and shocks.

Third-level Heading

The next phase of UNDP’s COVID-19 crisis response is designed to help decision-makers look

beyond recovery, towards 2030, making choices and managing complexity and uncertainty in

four main areas: governance, social protection, green economy, and digital disruption. It

encompasses our role in technically leading the UN’s socio-economic response.

Please try to avoid rasterized images for line-art diagrams and schemas. Whenever

possible, use vector graphics instead (see Figure 1).

Figure 1. A figure caption is always placed above the illustration. Short captions are
centered, while long ones are justified.

Please note that the first paragraph of a section or subsection is not indented. The first paragraphs

that follows a table, figure, equation etc. does not have an indent, either.
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Action taken

Please describe: What has been done? What measures have been taken? Which methods and

approaches have been used? Please try to be factual in this passage with no judgement or

evaluation, which is to come in the subsequent sections. (approx. 2,000 – 2,500 words). The

following Table 1 gives a summary of all heading levels.

Table 1. Table captions should be placed above the tables.

Style Instructions

Normal
• Double-spaced

• 12 pt. Times New Roman

• Flush left

Heading 1
• Double-spaced

• 12 pt. Times New Roman

• Bold

• Flush left
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Heading 2
• Double-spaced

• 12 pt. Times New Roman

• Bold and Italic

• Flush left

Heading 3
• Double-spaced

• 12 pt. Times New Roman

• Italic

• Flush left

Heading 4
• Double-spaced

• 12 pt. Times New Roman

• Flush left

Equation
• Double-spaced

• 12 pt. Times New Roman

• Centered
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Results achieved

Please describe: What effects could be observed resulting from the action taken? This could be

changes in performance as well as qualitative statements from employees, customers, or other

business partners. To what extent did expected results materialize and to what extent were

expectations not met? (approx. 1,000 – 2,000 words)

Lessons learned

Please describe: Reflecting the overall case, what can others learn? Please derive around five

lessons learned, which are grounded in the case and which are interesting for other to take as an

example. (approx. 1,000 – 2,000 words)

References

Authors should use APA referencing style 7.

https://aut.ac.nz.libguides.com/APA7th
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Authors Profile

150 words per an author. Provide this information after the paper has been accepted.

Author One………………………………..

Author Two………………………………..