Resume

RAMNIWAS PRAJAPAT Male, Date of Birth: 01/11/1998

S/O Sharwan Lal Prajapat Email: ramniwasprajapat520@gmail.com

Bhadwa (Jaipur) Phone No: - 8058189310 (Mobile)
303328

CAREER OBJECTIVE:
To utilize my technical knowledge and share dedication to deliver the best possible to the
Corporation to reach highest echelons in life and set a benchmark for others.

ACADEMIC QUALIFICATION:

Examinations Board/university Name of Year of Percentage/CGPA

passed school/college passing
B.Tech (EE) RTU KOTA JIEM (JAIPUR) B.TECH 74.72%
(Electrical
engineering)
12th RBSE Vijendra bal Bharti 2016 61.50%
public school,
bhojpura (Jaipur)
10th RBSE Jai jwala VM sec. 2014 69.80%
sch,Bhadwa,(Jaipur)

TRAINING AND PROJECT:

Project Name: - Major project on Transmission and Distribution of electric lines.
Organization: - Jaipur .

Training topic: NWR Jaipur (SCADA) / GSS

Duration: 60 days.

KEY SKILLS:
Languages know - Hindi & English

Documentation Tools – MS-Excel

PERSONALITY TRAITS:
Hobbies:

Playing Cricket, listening music & Reading Books

Strength:
● Punctual
● Confident
● Solution Finder
Languages Known: English, Hindi

• WORKING EXPERIENCE:-

 ORGANIZATION: - DELHIVERY PVT. LTD (SSM SERVICE PVT. LTD)

• Designation: - DEO
• Handling Account – VOLTAS LTD
• Duration :- 7-Feb-2020 to 30-Dec-2020

Responsibilities:-

• Order Billing according to Sales Team Given.

• Placement of vehicle according to Load.
• Vehicle Cost Approval mail given to Account department of Voltas Team.
• Follow up with Customers regarding their deliveries.
• Monthly Inventory Audit and Daily Cycle Count.

 ORGANIZATION: - VOLTAS LIMITED (JAIPUR)

(UPBG SERVICES) As a Trainee Engineer (Apprenticeship Training One Year

(Contractual))
• Duration :- 06-Jan-2021 TO 6-Jan-2022

• Responsible of all aspect of service work of home appliances Equipment’s of

Voltas& Voltbek products.
• Increase customer satisfaction through fast Response and quality Resolutions.
• Better working capital management.
• Dealer perspective - NDC (Dealer’s, sub Dealer’s, per cycle).
  ORGANIZATION: - LIVPURE PRIVATE LIMITED
• Designation :- BRANCH SERVICE COORDINATOR (RAJASTHAN)
• Duration :- 7-JAN-2022 TO 30

• Increase customer satisfaction through fast Response and quality Resolutions.

Managing Service TAT, NPS, Response time & TAT, Business
calls, & Analysis of Customer.

• Drive AMC Business and track each & Every Potential Customer.

• Driving Business through Service Network.

• Maintain good relationships with service providers and clients to

keep customerbase.
• Expand the list of resources and providers to assure there are no gaps in
services.
• Assess the service needs of clients and connect them with the correct provider.

 ORGANIZATION: - Kirloskar Technologies Private Limited

• Designation :- BRANCH SERVICE COORDINATOR (RAJASTHAN)

Duration: 01-JUNE-2023 TO TILL

 Handling customer complaints or concerns quickly and professionally to maintain

good customer relationships and ensure repeat customers.

 Maintaining strong relationships with manufacturers, dealers, and sales

representatives.

 Monitoring department issues and client complaints to create methods to lessen

recurring issues.

 Delegating and directing service tasks, monitoring the progress of current

projects, and managing service team members to ensure the team's objectives
and sales goals are met.

 Resolving service desk problems and improving service methods to increase the
service desk's productivity and customer service.

 Maintained accurate records of services provided for each client.

Declaration:-

I certify that the information furnished above is factually correct and subject

to verification.

Place – Jaipur

Ramniwas Prajapat (8058189310)