INTERNSHIP PROGRAM

HYATT HOTELS - INDIA

LEARNING MODULE

November 2019
Learning Module

TABLE OF CONTENTS

Generic Module .............................................................................................................................................. 3

Front Office Module ....................................................................................................................................... 4

Housekeeping Module ................................................................................................................................... 6

Culinary Module ............................................................................................................................................. 8

Food & Beverage Service Module ................................................................................................................ 9

Notes:

In large hotels, Interns are required to experience at least two outlets each in F&B Service
and Culinary

At least 75% of the tasks highlighted below is required to be covered during the internship
in respective departments

November 2019
November 20193 - 3
November 20194 - 4
November 20195 - 5
November 20196 - 6
INTERNSHIP PROGRAM – LEARNING MODULE
(HOUSEKEEPING)

HOUSEKEEPING OPERATIONS
How to check minibar consumption
How to Dispose trash
How to place Iron and Iron board
How to clean shower head
How to clean TV credenza
How to use dry mop
How to wet mop the floor
How to clean glass and mirror surfaces

November 20197 - 7
November 20198 - 8
November 20199 - 9
INTERNSHIP PROGRAM – LEARNING MODULE
(FOOD & BEVERAGE SERVICE)

FOOD & BEVERAGE SERVICE OPERATIONS

How To Carry Salver
How To Carry Plates
How To Serve Coffee
How To Serve Tea
How To Set Up Snacks Tray
How To Write An Order In An Order Sheet
How To Fold- Unfold A Room Service Trolley
How To Lay A Table Cloth On A Trolley
How To Use A Room Service
e Trolley
How To Do Banquet Operation Set Up
Procedure Of Waste Management

November 2019
10- 10
INTERNSHIP PROGRAM

Intern Name Batch Summer/ winter

Hotel Start Date

Institute Name End Date

Review Date

Attributes Below Expectations Meets Expectations Exceeds Expectations

Attendance & Punctuality ☐ ☐ ☐
Discipline ☐ ☐ ☐
Grooming ☐ ☐ ☐
Communication ☐ ☐ ☐
Adaptability ☐ ☐ ☐
Flexibility ☐ ☐ ☐
Curiosity to learn ☐ ☐ ☐
Creativity ☐ ☐ ☐
Understanding of the brand ☐ ☐ ☐
Learning Module Completion ☐ ☐ ☐

Intern Comments

Learning Officer Comments

Intern Learning Officer

Signature Date Signature Date