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survey of
Operating
Systems
Sixth Edition
Jane Holcombe
Charles Holcombe
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Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2020 by
McGraw-Hill Education. All rights reserved. Printed in the United States of America. Previous
editions © 2017, 2015, and 2012. No part of this publication may be reproduced or distributed in
any form or by any means, or stored in a database or retrieval system, without the prior written
consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic
storage or transmission, or broadcast for distance learning.
Some ancillaries, including electronic and print components, may not be available to customers
outside the United States.
1 2 3 4 5 6 7 8 9 LWI 21 20 19
All credits appearing on page or at the end of the book are considered to be an extension of the
copyright page.
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Description: Sixth edition. | New York, NY: McGraw-Hill Education, [2020]
Identifiers: LCCN 2018039085| ISBN 9781260096002 (alk. paper) | ISBN 1260096009 (alk. paper)
Subjects: LCSH: Operating systems (Computers)
Classification: LCC QA76.77 .H65 2020 | DDC 005.4/3—dc23
LC record available at https://lccn.loc.gov/2018039085
The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a
website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-
Hill Education does not guarantee the accuracy of the information presented at these sites.
mheducation.com/highered
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One of the many lessons she learned during this time was that one roadblock to bringing PCs into
business was the lack of knowledgeable PC support staff. So, her next project was a career move, as
she created appropriate courseware and co-founded a company that presented technical PC and
network support courses nationwide.
In the early 1990s, she sold her interest in the training company and returned to independent
technical consulting and instruction, acquiring experience and certifications for both Novell and
Microsoft. Her focus through the 1990s was small business servers and networks. In recent years,
she has worked primarily as a technical writer and technical editor.
CHARLES HOLCOMBE has a high-tech background in computing in the nuclear and aerospace
fields. In his 15 years at Control Data Corporation, he was successively a programmer, technical
sales analyst, salesman, and sales manager in the field marketing force. At corporate headquarters,
he ran Control Data’s Executive Seminar program, headed sales training for the corporation, was
liaison to the worldwide university community, and was market development manager for the Plato
computer-based education system. Since then, he has been an instructor and consultant. He has
authored and delivered many training courses and is a skilled editor. Currently, he is an independent
editor for various clients and collaborates with Jane on writing projects. For a while, he claimed he
was semi-retired, but, with his consulting and editing work, he cannot say that any more.
Together the Holcombes have authored textbooks and self-study guides, based on Jane’s area of
expertise and their collaborative research and testing of new technologies used by consumers,
students, and businesses.
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About the Contributors
This book was greatly influenced by the comments, suggestions, and feedback from the following
group of dedicated instructors. To them we give our heartfelt thanks.
Reviewers
Melissa Williams Colorado Technical University
Susan Guerrant Wake Technical Community College
Robert Doyle NMSU/Dona Ana Community College
Anita Laird Schoolcraft College
David Harris Benedictine College
Iyad A. Ajwa Ashland University
Patrick Dudenhofer Cedarville University
Perry Kivolowitz Carthage College
Chet Cunningham Madisonville Community College
Minnesota West Community and Technical College
Pam Jensen
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John Blyzka Mount San Antonio College
Jeremy Caudle Davidson County Community College
Audrey Styer Morton College
Ken Araujo Francis Marion University
Navin Madras Elizabethtown Community and Technical College
Bryan Moss San Jacinto College
David Bunde Knox College
Jay Alire Emily Griffith Technical College
Martha McCreery Rend Lake College
Albert Cheng University of Houston
Randy Gambill Wilkes Community College
Mark King Aiken Technical College
Dwayne Towell Lipscomb University
Ali Shaykhian Florida Institute of Technology
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Acknowledgments
Once again, just as Jane was beginning a search for another project, and Chuck was busy with
editing for his clients, Alan Palmer, Senior Product Developer, notified us that McGraw-Hill Higher
Education had approved the sixth edition of our Survey of Operating Systems textbook. Because
much has happened with operating systems and with personal computing since we wrote the first
five editions, we knew it would require a nearly complete rethinking of the content. Along with
director Wyatt Morris and Alan, we wrote a suggested Table of Contents that Alan sent to
instructors—some of whom were using the fifth edition. The results of this survey helped us create
the outline for the sixth edition.
As with previous editions, knowledgeable peer reviewers scrutinized each chapter, giving us
invaluable feedback on the relevancy and accuracy of the content. We can’t imagine writing a book
like this without these technical reviews.
We thank every member of the talented team of people at McGraw-Hill who ensured the book’s
integrity. They include Wyatt Morris, Alan Palmer, Jeni McAtee, and Kala Ramachandran from SPi
Global. We particularly want to thank Wyatt and Alan for their unstinting support, professionalism,
and patience. We love the design of this edition, and we greatly appreciate the expertise of the
members of the production group who all worked hard to make the book look wonderful. Creating
and laying out the many elements of this complex book design was a huge task, and they handled it
skillfully.
We appreciate all who worked so hard to make this book what it is.
Thank you!
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Each chapter includes:
Step-by-Step Tutorials that teach you to perform essential tasks and procedures hands-on.
Try This! sidebars that encourage you to practice and apply the concepts in real-world
settings.
Chapter Summaries and Key Terms Lists that provide you with an easy way to review
important concepts and vocabulary.
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page vii
New to Survey of
Operating Systems,
Sixth Edition
General changes in this Sixth Edition:
We removed Windows 8.1, the Fifth Edition’s Chapter 5, and moved appropriate content into
Windows 10, now Chapter 5.
We added content on the various accounts commonly used on various devices, especially those
accounts required for cloud services. Look for this information in Chapter 9, Chromebooks and
Chrome OS, and in Chapter 11, Mobile Operating Systems: iOS and Android.
In addition to reviewing and updating the content from the Fifth Edition, we worked to tighten
the text throughout, improve the flow, and remove topics that are no longer relevant.
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Chapter 2 Computer Security Basics
We updated chapter content and images, and increased the number of hands-on Step-by-Step
exercises to five (from three in the last edition).
Chapter 4 Windows 7
Chapter 5 Windows 10
Windows 10 is no longer the big news in operating system, so we pared down the content to
focus on what we feel is important in this mature OS, including recently added features. We
also moved some key terms from the former Windows 8.1 chapter to this chapter.
page viii
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This new chapter is a recognition of the importance of Chromebooks and the Chrome OS at
school, in the office, and at home. This chapter emphasizes skills for working with both Web
apps and Android apps, as well as the tasks of printing and file management in the cloud.
We updated content and images to include tasks for working with multiple accounts on mobile
devices and how to secure devices first through primary accounts (Google Android or Apple
iOS) associated with the device, and then via settings on the device.
The new Chromebook keyboards are physically different from those found on other laptop
computers and have new functions assigned to them, which are listed in this appendix. In
addition, because it is an OS derived from the Chrome browser, we list the Chrome Browser
shortcut for use within the browser. Finally, we include a list of Chrome editing shortcuts.
Most of these will be familiar to both Windows and Apple macOS users.
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page ix
Contents
ABOUT THE AUTHORS iii
ABOUT THE CONTRIBUTORS iii
ACKNOWLEDGMENTS iv
ABOUT THIS BOOK v
NEW TO SURVEY OF OPERATING SYSTEMS, SIXTH EDITION vii
CONTENTS ix
INTRODUCTION xiii
15
Mobile Operating System Features 30
CHAPTER 1 REVIEW 32
CHAPTER 2 REVIEW 77
Desktop Virtualization 81
3
Virtualization Overview 82
Virtualization Is Everywhere 82
Your (Great?) Grandparent’s Virtual Machines 83
Today’s Virtual Desktops 83
16
Virtual Machines on Windows Desktops 86
Windows XP Mode and Windows Virtual PC on Windows 7 86
Client Hyper-V on Windows 8.x and Windows 10 96
Oracle VirtualBox 104
Windows 7 113
4
Installing Windows 7 113
The Windows 7 Lifecycle 114
Recommended System Requirements 114
Windows 7 Editions 114
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Microsoft Security Essentials 153
Windows Firewall 153
Windows 10 159
5
Installing Windows 10 159
Windows 10 Editions 160
System Requirements 160
Upgrading to Windows 10 161
Preparing to Install Windows 10 163
The Installation 166
18
Understanding the Registry 208
The Registry Defined 208
Automatic Registry Changes 208
Registry Files 208
The Temporary Portion of the Registry 211
Viewing and Editing the Registry 211
Backing Up the Registry 212
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as Macready knew, that he was the person for whom the play had
been written and that, did he refuse it, there was no other person on
the English stage who could, by any chance, do justice to it. To
refuse his request would mean a serious loss to her, and so,
humiliated for the moment, she set to work in great haste to carry out
Macready’s wishes. It was done with an ill grace, for it seemed to
Miss Mitford as so much unnecessary labour, especially as critics
like Talfourd and Harness had said so. It was unfortunate that, in her
bitterness, she overlooked the fact that Macready was, under the
circumstances, entitled to every consideration, seeing he had most
at stake in the matter of reputation, etc.
The story of this little breeze got about—possibly it only reached
the ears of a few—but it got about, and some person, some evil-
disposed person, fully cognizant of the feud which existed between
Kemble and Macready wrote an open letter “To Charles Kemble,
Esq., and R. W. Ellison, Esq., On the Present State of the Stage,” in
which the writer urged these gentlemen to exercise themselves and
prevent the Drama from “going to the dogs,” suggesting the cause of
and offering a remedy for the degeneration. The article was
published in Blackwood’s Magazine for June, 1825, and bore
indubitable evidence of having been written by some person
possessed of an extraordinarily intimate knowledge of Miss Mitford
and her affairs. It began:—“Gentlemen,—It will, I fear, appear to you
as somewhat officious that a stranger, possessing no other skill in
the mysteries of theatrical politics than the constant perusal of every
play bill, and a very frequent seat in the middle of the pit can afford
him, should thus attempt to call away your thoughts from the many
anxious and perplexing occupations in which you are engaged, and
demand your attention to his unsolicited advice on the management
of Covent Garden and Drury Lane.” Having thus introduced himself
the writer proceeded to animadvert on what he asserted was the
decline in the public taste for the legitimate drama, instancing the
fact that the managers had been forced to introduce variety shows in
order to keep up the receipts; and he went on to say that “the
present depressed state of the national drama is the fault of your
Great Actors—I mean of your soi-disant Great Actors—of
Messrs. Kean, Young and Macready.” The arrogant pretensions of
these gentlemen were such as not to allow an author to tell his story
exactly as he conceived it. “Would any play so written, have a
chance of being represented?” proceeded the writer, arguing that it
would not because these actors refused to play any but the hero and
insisted on the author keeping down the minor rôles.
“Are you not compelled to sacrifice the interest of the author which
ought to be your first concern, whether you consider your duty to the
public or yourselves, to the caprice and absurd vanity of your
principal performers? The author must obey the directions of the
performer; the whole order and process of the work is reversed; and
the dramatist is expected to mould his character to fit the actor,
instead of the actor modelling his preparation to the conception of
the author.”
Up to this point the article, though offensive to the actors named,
was nothing more than the outburst of a man who might be voicing a
public grievance; but he continued in a strain which proved at once
that he was something more than a lover of and regular attendant at
the play—that he was indeed in the confidence of one, at least, of
the authors he was championing. “The history of the lately rejected
tragedy of Rienzi is strikingly illustrative of the evils that attend the
operation of the present system. The authoress, a person not a little
distinguished in the literary world, had selected, for the exercise of
her talent, a passage of history which Gibbon has recommended as
peculiarly calculated for dramatic representation. The plot was
completed and shown to Mr. Macready. He was delighted with the
production. The chief part was very effective both in language and
situation, and only required a very few and slight alterations to
render it worthy the abilities of any of the great actors. He wished an
entirely new first act; this was indispensable; that Rienzi might be
introduced striking to the earth an injurious patrician, as Moses
smote the Egyptian, because this circumstance had peculiarly
pleased Mr. Macready’s fancy when a boy at school. To make room
for the introduction of this important incident, the second and third
acts, to the great injury of the general interest and original
arrangement of the tragedy, were to be compressed into one. The
fifth act, which had been framed in the most strict conformity with the
truth of History, was to be re-written; that the character of Rienzi
might, to the very dropping of the curtain, hold its paramount station
on the stage.
“All these alterations were to be made in a fortnight. The authoress
was then to return to town with the play and superintend in person
the rehearsals and the getting-up of the piece; but at all events the
work must be ready in a fortnight. In a fortnight the play was
mangled and distorted, and fitted to Mr. Macready’s exaggerated and
melo-dramatic measures of performing; the author arrived in London
to attend the bringing-out of the play; she called on Mr. Macready
with the manuscript; to her utter astonishment, he received her with
the greatest coolness:—‘There was no hurry for the play. The
managers had another piece at the theatre, which must at all events
be produced first.’”
Having thus divulged details of a most intimate character—
circumstantial to a degree—the writer proceeded to argue that this
sort of treatment must make authors of the front rank give up
dramatic work in disgust, and then wound up with the suggestion
that if these great actors, with their absurd mannerisms, refused to
abide by a code which would banish the present bad state of affairs,
then let them go to the country and in twelve months they would be
completely forgotten.
It will be readily conceded that the article was extremely offensive
towards Macready, and, as he afterwards maintained, very
damaging too. He claimed that the damage it made to his reputation
resulted in the reduction of his income by one-half and that it made
him seriously consider an immediate retirement from the stage—a
course which he abandoned only because of his children and their
dependence upon him.
The article was an anonymous one, signed “Philo-Dramaticus” and
by reason of the inner knowledge it revealed of what were
unquestionably private conversations between Miss Mitford and
Macready, suspicion fell on William Harness. Taxed with its
authorship, he denied the accusation and was not believed. The
subject was one upon which every one was talking; in club-land and
in stage-land the question was being continually asked: “Who wrote
the Blackwood article?”
Poor Macready was sorely wounded and wrote to Miss Mitford.
The letter reached her at a time when she was suffering from an
abscess, confined to her bed. She dreaded these embroilments; she
was for peace; but in this case she was, to some extent, to blame in
not acting on Macready’s advice, without seeking the further advice
of her friends. Macready now desired to learn from her whether she
knew the author of the malignant article, and whether she had
authorized the person to write so in her behalf. The situation was
difficult; how to answer these queries she knew not. That she knew,
or suspected, the author, is without a doubt for she must have written
to that person on the point. In her extremity she got her mother to
write to their mutual friend Talfourd and since it is so important we
quote it in full:—
“My dear Friend,—I am obliged to make use of my
mother’s hand to write to you having been for a week past
confined to my bed with an abscess which prevents me
turning on either side—it proceeds from neglected
inflammation, I having taken it for a boil—There is no
danger I believe although much fever and very great pain.
The letter from Mr. Macready which I got arrived this
morning—I have not answered it, nor shall I until I hear
from you—What can I say? You will see from the enclosed
note (which I send in strict confidence) he wrote the article.
I suspected William Harness and I asked him and you see
what he says—What can I say? The statement, however
inaccurate in trifling matters, is yet substantially true as you
will know—although it is possible that had I behaved with
more patience and submission (and I most sincerely wish I
had) the result might have been different—It is very rarely
that a quarrel takes place between two persons without
some touch of blame on either side—and a sick bed is not
a place to deny one’s faults—Still the statement is
substantially true and was undoubtedly derived from my
own information—in which is bitterness of disappointment
—although the publication was so far from being
authorized by me that I do not know anything that ever
gave me more pain, but what can I do? I cannot disavow
my kind and zealous friend William Harness—I cannot
disavow that part of the statement which is true—and
nothing less than an entire disavowal would satisfy Mr.
Macready, yet God knows how I dread one of his long
narratives—What can I do? I have had to-day another most
pleasant note from Mr. Harness—They are delighted with
Charles I—Mr. Hope read it without laying down and said:
‘It was a very fine play—that Charles was excellent, and
Cromwell excellent, the Queen very good and the action
quite sufficient.’ This is very pleasant from the author of
Anastatius—William does not say a word about Cromwell’s
cant, and if he, the clergyman, does not mind it, I should
hope that George Colman[20] would not, especially as it is
now a high tory play. I shall tell William to send the MS. to
your house or Chambers (which?) as soon as I know you
are returned.
“It is certainly quite a new thing especially Cromwell—
For in spite of my having written Charles up as much as
possible, Oliver is the life of the piece—God bless you my
dear friend—
“Kind regards from all—
“Ever yours,
“M. R. M.”
“Could you write to Mr. M.? Would that be prudent? I
don’t know that it would—He evidently wants a complete
disavowal—I wonder what he means to do—Do write me
your advice most minutely—And pray forgive the trouble.”
Dismissing from our minds that portion which deals with “Charles
I” and what the critics thought of it and confining ourselves to the
other matter, we shall plainly see that Miss Mitford’s suspicions as to
the author had undergone a change by her receipt of the note from
the real culprit and as she mentions her original suspicion regarding
William Harness we may permissibly infer that he and the culprit
were not one and the same. What Talfourd did with the note which
was submitted to him in strict confidence is not known to us.
Probably he returned it to Miss Mitford. In any case the letter from
which we took our copy bore no clue, and the identity of the person
who wrote the offending article cannot therefore be revealed. It is,
however, quite clear from the postscript that Miss Mitford was
apprehensive lest Macready should resort to law and that is a view
which is strengthened by her appeal to Talfourd, who was a lawyer,
to write his advice most minutely.
Whether Miss Mitford ever replied to Macready, and, if so, what
was its purport, are questions which we can only surmise from a
statement, made by Macready, some years later, but we do know
that, for many years after, the great actor nursed a grievance against
Miss Mitford and cherished a bitter resentful feeling against Harness,
believing the latter to be the person who had written the Blackwood
article. In his Diary, after an interval of eleven years—i.e. February,
1836—recalling his endeavours to be of service to Miss Mitford he
writes of her as requiting him “by libel and serious injury,” while
throughout that and the following year are many entries containing
disparaging remarks about her and her “inability to write a play.”
Of Harness, in this same Diary, he wrote still more bitterly. “I
believe the Rev. Mr. Harness was among my slanderers at the time”
is a reference to the old grievance, written under date June 30, 1835.
In the July following he classes Harness with those “who gain their
livelihood and draw their gratifications from the imagined triumphs of
their envious and malignant nature”; in March, 1836, he writes of
Harness’ “blackguardism and rascality” and so on, frequently through
the Diary until January 8, 1839. On this day Harness called on him
by appointment to discuss a play by Mrs. Butler (Fanny Kemble)
and, after the business was transacted, Macready detained him by
saying there was another matter on which he wished to speak with
him. “I observed to him that whatever faults of character might be
ascribed to me, I was incapable of doing any one an injury wittingly;
that my notions of honour and virtue, such as they were, were strictly
revered by me, and if I had done him a wrong, I held myself bound to
expatiate [sic] it in every possible way. I then mentioned to him the
libellous article which in June, 1825, had been written against me in
Blackwood’s Magazine; the effect it had had in raising the Press
against me; the partial contradiction that Miss Mitford had given it....
He was evidently much embarrassed and seemed to suffer much;
his mode of expressing himself was confused and rambling; he said
that he must acknowledge that he was inculpated so far as that he
had heard the story told by Miss Mitford, and had communicated it to
the writer of the article, but that he had not written it.... I told him that
I was very glad to hear that he was not the author, as I was happy to
think well of all men, and was very sorry that I had suspected him of
the fact. He was going away, when he turned back, having passed
the door, and said, ‘I think we ought to shake hands.’ I gave him my
hand, saying, ‘I was very happy to do so,’ and we parted. My heart
was much lighter, and I fear his was much, very much heavier, as it
is evident, though not the author, that he was deeply implicated in
that shocking transaction—that assassination of my character. I think
of him with perfect charity, and with the most entire and cheerful
forgiveness.”[21]
Thus ended this extraordinary and lengthy feud begotten of a
trifling incident which unwisdom magnified. Truly Miss Mitford might
justly doubt the proverb that “in multitude of counsellors there is
safety.” It was a sorry business in which neither of the participants
can be said to have shone.
FOOTNOTES:
[20] George Colman the Younger, Examiner of Plays (1824-1836).
[21] The Diaries of William Charles Macready, 1833-1851, edited
by William Toynbee, London: Chapman and Hall, Ltd., 1912, 2
vols.
CHAPTER XIX
FOOTNOTES:
[22] Mrs. Frances Trollope, a noted author, died 1863.
[23] Marianne Skerrett—a connection of Macready’s. She
subsequently held a position in Queen Victoria’s household, as
superintendent of the Queen’s dressers.
CHAPTER XX