Check-in and Security

 Check-in Counter: the place where you show your ticket and ID; you receive your boarding pass
here.
 Boarding Pass: a document that gives you access to the plane; it includes your seat number.
 Security Check: a screening process for passengers; ensures safety by checking for prohibited
items.
 Gate: the area where you wait for your flight; each flight has a specific gate number.
 Baggage Claim: where you collect your bags after landing.
 Immigration: where you show your passport and visa; controls entry to the country.
 Departure Lounge: an area to relax before your flight; it has seats, shops, and restaurants.
 Carry-On: bags that you bring onto the plane with you; have size and weight restrictions.
 E-Ticket: an electronic version of your ticket; can often be displayed on your mobile device.
 Terminal: a large building at an airport; contains gates, shops, and other services.
In-Flight Terms
Once you're on the plane, a new set of vocabulary comes into play.
 Cabin Crew: the staff on the airplane; they assist with your needs.
 Turbulence: sudden, unexpected movement of the aircraft; it's a normal part of flying.
 Overhead Bin: a storage area above the seats; for carry-on bags.
 In-Flight Service: meals, drinks, and entertainment offered; varies by airline and ticket class.
 Emergency Exit: doors used in an emergency; passengers near these may be asked to assist.
 Seat Belt: a safety device you must wear during take-off, landing, and turbulence
 Aisle Seat: a seat next to the walkway in the plane
 Window Seat: a seat next to the window
Special Needs and Requests
Traveling with special needs or specific requests requires knowing a few more terms. These words will
guide you in making your journey more personalized and accommodating:
 Duty-Free Shop: stores in international terminals; they sell products without local taxes.
 Connecting Flight: a subsequent flight on your journey; ensure enough time for the transition.
 Lounge Access: entry to exclusive waiting areas; often available to business and first-class
passengers.
 Red-Eye Flight: a flight that travels overnight; often cheaper but can disrupt sleep.
Airline Types and Classes
Different airlines and classes offer varied experiences.
 Budget Airline: a low-cost carrier; offers fewer amenities but often cheaper fares.
 First Class: the highest level of service on a flight; includes extra comfort and amenities.
 Layover: a temporary stop in your journey at an airport; it may require changing planes.
 Economy Class: the standard level of service on a flight; usually the cheapest option.
 Business Class: a premium service level; offers more comfort and amenities than the economy.
 Non-Stop Flight: a flight without layovers; travels directly to the destination.
 AIRPORT QUIZ

1. What is the place where you show your ticket and ID to receive your boarding pass?

GATE – BAGGAGE CLAIM – CHECK-IN COUNTER – DEPARTURE LOUNGE

2. What is the document that gives you access to the plane and includes your sear number?

E-TICKET – PASSPORT – BOARDING PASS – VISA

3. Where do you wait for your flight, and each flight has a specific number for this area?

TERMINAL – CHECK-IN COUNTER – GATE – SECURITY CHECK

4. What is the area where you collect your bags after landing?

DEPARTURE LOUNGE – BAGGAGE CLAIM – CHECK-IN COUNTER – GATE

5. Which term refers to the staff on the airplane who assist with your needs?

PILOT – SECURITY OFFICER – AIR MARSHAL – CABIN CREW

6. What is the sudden, unexpected movement of the aircraft that is a normal part of flying?

LANDING – TURBULENCE – TAKE-OFF – IN-FLIGHT SERVICE

7. What is the storage area above the seats for carry-on bags?

OVERHEAD BIN – LUGGAGE TROLLEY – BAGGAGE CLAIM – DEPARTURE LOUNGE

8. What is a flight that travels overnight?

CONNECTING FLIGHT – NON-STOP FLIGHT – RED-EYE FLIGHT - STANDBY

9. Which term refers to a low-cost carrier that offers fewer amenities but often cheaper fares?

BUSSINESS CLASS – FIRST CLASS – ECONOMY CLASS – BUDGET AIRLINE

Match the words and pictures:

Baggage - Boarding card - Overhead locker - Departures board - Duty free - Meal - Water –
Plane Check-in desk – Airport -Gate - Seat belt
There are many QUESTIONS you may need to ask at an airport.

 Where is the check-in counter for _______ Airlines?

 Is my flight on time?
 How long is my flight delayed?
(delayed = late, your flight is not going to arrive on time.)
 Where is the bathroom?
 Where is the Internet lounge? (lounge: salón)
 Where is the smoker's lounger?
 Can I get a window seat?
 Can I get an aisle seat?
 Where can I find a taxi?
 Where can I find a bus?
 Where is the baggage claim?
(Where can I collect my luggage/baggage?)
 When should I be at the departure gate?
 Where is the departure gate?
 Is my connecting flight on time?
There are questions you may hear at an airport check-in counter.
 May I see your ticket? (The worker may also say, "Ticket, please.")
 What's your purpose for traveling? (What is your reason for traveling? The worker wants to know if you
are traveling for business or pleasure.)
 Do you have an ID? (driver's license, passport)
 Are you checking any bags? (These are larger bags that the airline will store under the plane for you.)
 How many bags are you checking?
 Do you have a carry-on bag? (This is a small bag you take with you on the plane such as a purse, small
suitcase, or laptop bag.)
 Do you require any special assistance? (Do you require a wheelchair, help carrying your bags, or other
help?)
 Did you pack these bags yourself?
 Did you, at any time, leave your bag unattended? (Did you leave your bag by itself. This is a security
risk because someone could put something in your bag. So, the airline wants to be sure you know what
is in your bag.)
 Are you traveling with any liquids? (Do you have any liquids in your bags such as shampoo, deodorant,
or drinks?)
 Is there anything fragile in your bags? (fragile = breakable)
 What is your final destination?
 Would you like a window seat or an aisle seat?
 Do you have any special eating requirements?

M1: Morning, madam. May I see your passport, please?

F1: Yes, of course. Here you are.
M1: Mrs McDonald, travelling alone.
F1: That’s right.
M1: Fine. Do you have your e-booking confirmation?
F1: Yes, here it is.
M1: Mm hm, that’s all fine. One moment, please (typing). Do you have any luggage, other than hand luggage?
F1: Yes, there’s this case.
M1: On the scales, please.
F1: There you are.
M1: OK, that’s just inside the permitted weight allowance. Did you pack your bag yourself?
F1: Yes.
M1: And have you left it unattended at any time before or since arriving at the airport?
F1: no, I don’t think so.
M1: Have you seen the list of prohibited items for hand luggage?
F1: Yes, I’ve just got one small bottle of perfume. It’s under 100 millilitres I’m sure.
M1: I see. You might have to show that at the security check.
F1: Ok.
M1: Now, would you prefer an aisle seat or a window seat?
F1: Aisle, please, and as near the front as possible.
M1: Mm hm (typing). I can give you K3, on the aisle.
F1: Oh, that’s fine, thank you.
M1: (printing) There’s your boarding pass. Watch the screens for the boarding gate once you’re in the departure lounge.
F1: Right. Oh, er, is there any delay on the flight?
M1: No, it should be on time today.
F1: Thank you.
M1: Have a good flight. Next, please!