College of Business and Economics

School of Management

Department of Business Management

Learning Guide
Business Management 1A
(BMA11A1)

Lecturers

Ms Ayisha Akhalwaya
Ms Nadine Mitchley
Mr Sizwe Mkwanazi
Ms Mpho Tau
Ms Thembisile Rasefate
Ms Caitlin Van Dongen

2024

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 TABLE OF CONTENTS

Section A: Administrative details.......................................................................................... 2

1. Welcome ................................................................................................................... 2
2. Department of Business Management: Strategic viewpoint statement ..................... 2
3. Equality clause .......................................................................................................... 2
4. Who to contact for all other subject and/or departmental issues ............................... 3
5. General information................................................................................................... 4
Section B: Programme and Module information .................................................................. 4
6. Programme information ............................................................................................. 4
7. Module information.................................................................................................... 4
8. Purpose of the module .............................................................................................. 4
9. Scheduled classes (Face-to-face) ............................................................................. 6
10. Assessment guidelines ............................................................................................. 7
11. Assessment schedule/opportunities .......................................................................... 8
Section C: Facilitation of learning and assessment ............................................................. 9
12. Key concepts/terminology/acronyms used in this module ......................................... 9
13. Action words lecturers often use (based on Bloom’s taxonomy) ............................... 9
14. Prescribed textbook(s) ............................................................................................ 10
15. Lecture schedule ..................................................................................................... 11
16. Learning units.......................................................................................................... 13

1
Section A: Administrative details

1. Welcome

The Department of Business Management welcomes students to the module Business Management
1A.

We trust that information contained in this learning guide will assist in your preparation for lectures,
provide guidance in your studies and assessments, and contribute to your successful completion of
this module.

2. Department of Business Management: Strategic viewpoint statement

What do we want to be?
We aspire to be a Department that:
• Creates impactful knowledge, and
• Prepares the mindsets of business innovators.

Who are we?

We are a dynamic, diverse team of academic business experts.

What guides us?

We are driven by the ambition to challenge mainstream thinking in an ethical, open and
collaborative manner.

What do we do? (And how, and for whom, do we do it?)

We develop graduates by means of market related programs which are informed by quality
knowledge creation, and teaching based on challenging current paradigms to transform society of
the betterment of all.

Approach
A human centred approach to innovative business and management.

3. Equality clause
All students will receive exactly the same amount of time to hand in assignments and to prepare
for tests and exams; will be measured against the same standards when exams, tests and
assignments are marked; and will be held to the same course rules. Justification: Every student
has the same right to equal treatment as every other student, which is in line with the Bill of Rights
in our country’s Constitution. This is why no exceptions to the course rules will be made at any
stage of the course or under any circumstances. Students with disabilities may apply for special
considerations.

2
4. Who to contact for all other subject and/or departmental issues
Your first contact in this regard must be with either your lecturer for academic subject-related matters
or the administrative assistant for administrative matters.

Office Telephone
Position Name and surname Email address
number number

Ms A Akhalwaya (APK) D Ring 533 011 559 7398 ayishaa@uj.ac.za

Lecturer(s)
Ms N Mitchley (APK) D Ring 532 011 559 2015 nkmitchley@uj.ac.za
Ms C Van Dongen D Ring 532 011 559 2015 caitlinchristia@uj.ac.za
(APK)
Mr S Mkwanazi (SWC) ADD 329 011 559 5059 msmkwanazi@uj.ac.za
Ms M Tau (DFC) A Green 16 011 559 1663 mphot@uj.ac.za
Ms T Rasefate (APB) A Green 16 011 559 1268 thembisiler@uj.ac.za

Administrative Ms C Hlomuka (APK) D Ring 5 011 559 2259 cnhlomuka@uj.ac.za

Assistant
Ms N Malaza (SWC) ADD 314 011 559 5008 nthabisengm@uj.ac.za

Ms M Molaba A Green 16 011 559 1208 mmamokintlanam@uj.ac.za

(APB/DFC)

After consulting with your lecturer and administrative assistant, you may then escalate your
queries to:

Undergraduate Dr D Rossouw ADD 330 011 559 5683 drossouw@uj.ac.za

Coordinator: Degrees

Undergraduate Mr L Seseni ADD 319 011 559 5599 lawrences@uj.ac.za

Coordinator: Diplomas

Departmental Mr Jean-Marie A Green 16B 011 559 1958 mjmmbuya@uj.ac.za

Coordinator (APB) Mbuya

Departmental Dr A Mphahlele D Ring 531 011 559 1339 amandamp@uj.ac.za

Coordinator (APK)

Departmental Prof S Dhliwayo A Green 1 011 559 1689 sdhliwayo@uj.ac.za

Coordinator (DFC)

Departmental Dr D Rossouw ADD330 011 559 5683 drossouw@uj.ac.za

Coordinator (SWC)

Head of Department Prof RID Pooe D Ring 521 011 559 2827 dpooe@uj.ac.za
(APK)

3
Note, when one of the abovementioned functionaries is skipped in the consultation process, you will
be referred back to the person missed.

Refer to uLink for additional contact details of the lecturers or tutors.

5. General information
Please refer to the Faculty Rules and Regulations and Academic Regulations.

Section B: Programme and Module information

6. Programme information
Please refer to the Faculty Rules and Regulations.

7. Module information
Business Management 1A
Pre-requisites for module Business Management 1A
Module NQF level NQF Level 5
NQF credits 12 credits
Duration of module One semester (first semester)

8. Purpose of the module

The purpose of this module is to provide the student with knowledge and understanding of business
management, the business environment and the interactive sub-environments. The basic concepts
of establishing a business as well as the role of the entrepreneur and key aspects required for
entrepreneurship will be discussed. Corporate social responsibility and ethics is important in South
African businesses and will also be a focus area. The student will be provided with intellectual
competencies, practical skills and an understanding of the historical and modern approaches of
management as well as the management tasks planning, organising, leading and control.

Module outcomes Module assessment criteria

At the end of this modules, the student should
be able to:
• Explain the role of business in society,
considering the needs and resources of the
community, the main economic systems
and the nature of Business Management.
The student should be able to:
• Discuss the important role businesses play
in a society.
• Explain the nature of Business
Management.

4

• Identify and explain the internal and
external business environment and the
interaction between an organisation and its
environment.
• Define and explain the entrepreneurial
process, the characteristics of an
entrepreneur, the difference between an
entrepreneurial venture and a small
business and the phases of growth in a
business.
• Identify and explain the origin of
management relating to the functions, skills,
leadership, decision-making and total
quality management.
• Explain why it is necessary for managers
to create a flexible organisation.
• Discuss why it is necessary for businesses •
to produce quality goods and services.
• Illustrate the process of starting a business.
• Describe the effect of internal and external
environments on business.
• Discuss the entrepreneurial process.
• Motivate how the functions of
management, relate to the skills,
leadership, decision-making and total
quality management pertain to managers
of today’s businesses.
• Discuss the important role of planning,
organising, leading and control as tasks in
the successful operation of an
organisation.
• Discuss the important factors that relate to
creating a flexible organisational structure.
Explain productivity and discuss how
goods and services are produced.
• Discuss why technology is crucial in the
production process.
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9. Scheduled classes (Face-to-face)

Please find the scheduled classes for this module below.

APK

Timetable
Lecture Day Venue Time Lecturer
code

Monday C Les 103 10:30 – 12:05 MO 4 & 5

Group 1 Ms C Van Dongen
Thursday D Lab K01 11:20 – 12:05 TH 5

Wednesday D Les 102 08:00 – 09:35 WE 1 & 2

Group 2 Ms N Mitchley
Monday D Les 102 16:20 – 17:05 MO 11

Monday A Les G01 13:50 – 14:35 MO 8

Group 3 Ms A Akhalwaya
Tuesday A Les G02 14:40 – 16:15 TU 9 & 10

Thursday A Les G01 15:30 – 17:05 TH 10 & 11

Group 4 Ms A Akhalwaya
Friday A Les G02 08:00 – 08:45 FR 1

Thursday A Les G02 14:40 – 16:15 TH 9 & 10

Group 5 Ms C Van Dongen
Monday E Les 200 12:10 – 12:55 MO 6

Tutorial Refer to timetable for venues

classes
All tutorials will be conducted face-to-face

SWC

Timetable
Lecture Day Venue Time Lecturer
code

Group 1 Tuesday Bram Fischer 217 08:00 – 09:35 TU 1 & 2 Mr S Mkwanazi

Friday TW Kambule A4 09:40 – 10:25 FR 3

Tutorial Refer to timetable for venues

classes
All tutorials will be conducted face-to-face

DFC

Timetable
Lecture Day Venue Time Lecturer
code

English Wednesday Lwazi G03 10:30 – 12:05 WE 4 & 5 Ms M Tau

Friday Lwazi 103 09:40 – 10:25 FR 3

Tutorial class Refer to timetable for venues

(English)
All tutorials will be conducted face-to-face

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APB

Timetable
Lecture Day Venue Time Lecturer
code

English Wednesday B Red 6 08:00 – 09:35 WE 1 & 2 Ms T Rasefate

Friday B Red 6 11:20 – 12:05 FR 5

Tutorial class Refer to timetable for venues

(English)
All tutorials will be conducted face-to-face

10. Assessment guidelines

As indicated in the semester programme, THREE summative assessments opportunities are

scheduled for this semester. It is compulsory for students to write both Summative Assessment
One and Two, and for reasons listed in the Academic Regulations of 2024, Special Summative
Assessment One or Two may be written to replace Summative Assessment One or Two.

A MINIMUM SEMESTER MARK OF 40% IS REQUIRED TO HAVE ACCESS TO THE FINAL

ASSESSMENT (EXAMINATION).

• A sub-minimum of 40% in the final summative assessment opportunity (examination) will be

required to pass the module.
• A final mark of 50% will be required to pass the module.
• A student will pass with distinction if the final mark is 75% or more.

The ratio between the semester mark and the final summative assessment mark is 1:1. The
calculation of the final mark is shown in the table below:

Description Contribution to final mark (%)

Summative assessments (tests) 40%

Online assessments (tests) 10% 50%

Final summative assessment (examination) 50%

FINAL MARK 100%

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Below is a summary of all the assessments that contribute to the semester mark:

Assessment Work covered Weight (%)

Online Test 1 Ch. 1 & 2: 19 March 2024
Online Test 2 Ch. 3 & 4: 18 April 2024
30
Online Test 3 Ch. 5 & 6: 09 May 2024
Online Test 4 Ch. 7 & 8: 23 May 2024
Summative Assessment Ch. 1 & 2 20 March 2024 @ 18:00 35
One
Summative Assessment Ch. 3, 4 & 5 23 April 2024 @ 18:00 35
One 2
Special Summative Relevant chapters: 13 May 2024 @ 08:00
Assessment ONE or TWO

SEMESTER MARK TOTAL 100%

11. Assessment schedule/opportunities

The summative assessments/tests for this module: Please note that all assessments
including the final exam will be written on campus.

Summative Assessment ONE

Date: Wednesday 20 March 2024 @ 18:00
Scope of the assessment: 1 and 2 – Business Management: In South Africa – Pride,
Hughes, Kapoor & Neneh

Venues: TBA

Summative Assessment TWO

Date: Tuesday 23 April 2024 @ 18:00

Scope of the assessment: 3, 4 and 5 – Business Management: In South Africa – Pride,
Hughes, Kapoor & Neneh

Venues: TBA

8
 Special Summative Assessment ONE or TWO

Date: Monday 13 May 2024 @ 08:00

Scope of the assessment: Similar to summative assessment one or two which was not
written

Venues TBA

The final summative assessment (examination) for this module:

Final Summative Assessment

Date: Thursday 30 May 2024 (08:30 – 10:30)

Scope of the assessment: Chapters 1 to 8 - Business Management: In South Africa

- Pride, Hughes, Kapoor & Neneh

Venues: TBA

Section C: Facilitation of learning and assessment

12. Key concepts/terminology/acronyms used in this module

Refer to page 304 of the prescribed book for chapter terminology and descriptions used in
this module.

13. Action words lecturers often use (based on Bloom’s taxonomy)

The action verbs below are often used in required activities, assignments and/or
tests/exams; here you can find out exactly what is expected of you.

Apply Put to practical use or make use of a relevant equation or law.

Calculate Determine the value, using formulae or specific calculation methods.
Group concepts or subjects together based on certain characteristics or
Classify
commonalities.
Point out the similarities and differences between objects or points of view. The
Compare
word contrast can also be used.

9
 Transform a quantity expressed in one unit to a quantity expressed in another
Convert
unit.
Define Give a short and clear description of a term or concept.
Demonstrate Show clearly/prove/make clear by reasoning or evidence/illustrate and explain,
especially with many examples.
Derive Deduce or infer something from the given information.
Tell in detail how a process works or how a subject appears. You need not
Describe
comment on the process or the subject or give your own point of view.
Differentiate Find differences between objects or statements.
Explain terms or concepts in your own words. Give comments or give your own
Discuss
point of view.
Distinguish Write down the differences between subjects or concepts.
Draw Create a drawing, diagram or representation of a subject or concept.
Write about the subject in your own words. Clarify or give reasons – use
Explain
examples or illustrations. You must prove that you understand the content.
Formulate Express in a concise, systematic way.
Identify Establish the identity or recognise a process.
Illustrate Explain by means of detailed descriptions and drawings.
Interpret Explain or clarify the meaning of a concept/value.
List/Name Briefly write down the facts or main points.
Motivate Give reason(s) for your answer.
Name Nominate or specify a site or process.
Organise Arrange data according to certain criteria.
Predict Use the facts available to derive an outcome.
Relate Show the relation/connection of entities, how the concepts can be linked.
Solve Find an answer by using critical thinking and/or calculations.
Summarise Briefly state/list/write down only the most important detail/facts.

14. Prescribed textbook(s)

The prescribed textbooks for this module is:

Business Management: In South Africa. (2021). Pride, W; Hughes, R; Kapoor, J & Neneh B.
Cengage Learning EMA. United Kingdom. ISBN: 978 1 4737-7495-7

The lecturer may prescribe or present additional study material.

10
15. Lecture schedule

The lecture schedule for this module is given in the table below.

Lecturing programme for Business Management 1A

Lecture
Week Date Topic Chapter
Unit
Exploring the World of Business and
1 1 12 Feb – 16 Feb 1
Economics
Exploring the World of Business and
2 1 19 Feb – 23 Feb 1
Economics
Ethics and Social Responsibility in
3 2 26 Feb – 01 March 2
Business
Ethics and Social Responsibility in
4 2 04 March – 08 March 2
Business
5 3 11 March – 15 March Going Global 3
Wednesday 20 March 2024 – Written Summative Assessment One
6 4 18 March – 22 March Choosing a form of ownership 4
Thursday – 21 March – Human Rights Day
Friday - 22 March – University Holiday
23 March – 31 March Autumn Recess
Monday - 01 April – Family Day
7 4 01 April – 05 April Choosing a form of ownership 4
Small Business, Entrepreneurship
8 5 08 April – 12 April 5
and Franchises
Small Business, Entrepreneurship
9 5 15 April – 19 April 5
and Franchises
Tuesday 23 April – Written Summative Assessment Two
Understanding the Management
10 6 22 April – 26 April 6
Process
Saturday 27 April – Freedom Day
Wednesday 01 May – Worker’s Day
Understanding the Management
11 6 29 April – 03 May 6
Process
12 7 06 May – 10 May Creating a Flexible Organisation 7
Monday 13 May – Written Summative Assessment Three (Sick Test)
Producing Quality Goods and
13 8 13 May – 17 May 8
Services
14 All 20 May – 24 May Revision (All Chapters) 1–8
25 May – 29 May – Study Break

11
 Lecture
Week Date Topic Chapter
Unit
30 May – 21 June – Final Exams Semester One
22 June – 07 July – Winter Vacation
08 July – 12 July – Semester One Supplementary Exams
15 July – 18 October – Second Semester
29 July – 02 August – Semester One Special Assessment

12
16. Learning units

Learning Unit One

Lecture Unit One (1)

Topic Exploring the World of Business and Economics (Chapter 1)

Media/resources/support • Textbook
• uLink
• Video clips
• Journal articles
• Media resources
Learning activities • Assignments
• Projects
• Case studies
• Assessments
Unit learning outcomes Unit assessment criteria

After completion of this lecture unit, the

student should be able to:
1.1 Discuss what you must do to be
successful in today’s business world
• Describe why it is important to study
business management
• Discuss the factors of a successful
employee
• Identify and discus the four important
skills required to perform the functions
of management

1.2 Define business and identify potential
risks and rewards
• Define the term business and describe
the resources needed for a business to
be organised
• Identify and discuss the three types of
businesses

1.3 Define economics and describe the two
types of economic systems: capitalism
and command economy
• Define the term economics
• Identify and explain the four factors of
production
• Define the term capitalism and discuss
Adam Smith’s fundamental issues of
capitalism
• Discuss the stakeholders involved in
South Africa’s mixed economy
• Describe how socialism and
communism serve as command
economies

13
1.4 Identify the ways to measure economic
performance
1.5 Examine the different phases in the
typical business cycle
1.6 Outline the four types of competition
1.7 Summarise the factors that affect the
business environment and the
challenges that South African
businesses will encounter in the future
14
• Discuss the importance of productivity
in the global marketplace
• Describe South Africa’s GDP
• Distinguish other important economic
indicators that measure a nation’s
economy
• Identify and discuss the different
phases in the typical business cycle
• List and explain the four types of
competition
• Describe how understanding how
business developed can assist in
comprehending the current business
environment and the challenges ahead
Learning Unit Two

Lecture Unit Two (2)

Topic Ethics and Social Responsibility in Business (Chapter 2)

Media/resources/support • Textbook
• uLink
• Video clips
• Journal articles
• Media resources
Learning activities • Assignments
• Projects
• Case studies
• Assessments
Unit learning outcomes Unit assessment criteria

After completion of this lecture unit, the student

should be able to:
2.1 Understand what is meant by business
ethics
2.2 Identify the types of ethical concerns
that arise in the business world
• Define the term business ethics
• Identify and describe the types of
ethical concerns that affect the world of
business

2.3 Discuss the factors that affect the level • Explain the three factors that affect the
of ethical behaviour in organisations level of ethical behaviour in
organisations

2.4 Explain how ethical decision making • Discuss how government, trade unions
can be encouraged and individual businesses can promote
acceptable levels of behaviour
• List and discuss the five guidelines for
making ethical decisions
• Differentiate between social
responsibility and corporate citizenship

2.5 Describe how our current views on the
social responsibility of business have
evolved
• Describe the two views of social
responsibility
• Discuss the three reasons managers
and businesses have adopted the
socioeconomic model
• Identify the advantages and
disadvantages of social responsibility

2.6 Discuss the factors that led to the • Define the term consumerism and
consumer movement and list some of discuss the nine factors of consumer
its results rights as it pertains to the Consumer
Protection Act

15
2.7 Analyse how present employment
practices are being used to counteract
past abuses
2.8 Describe the major types of pollution,
their causes, and their cures
2.9 Identify the steps a business must take
to implement a programme of social
responsibility
16
• Describe how affirmative action,
employment equity and sexual
harassment policies are being used to
counteract past abuses
• Explain how government legislation is
helping to combat environmental
concerns such as pollution
• Discuss the measures businesses are
putting into place regarding
environmental concerns such as
recycling, reducing the carbon footprint
as well as green marketing
• Identify and discuss the four steps a
business must take to implement a
programme of social responsibility
Learning Unit Three
Lecture Unit Three (3)
Topic Going Global (Chapter 3)
Media/resources/support
Learning activities
Unit learning outcomes
After completion of this lecture unit, the
student should be able to:
3.1 Explain the economic basis for
international business
3.2 Explore the methods by which a
business can organise for and enter
into international markets
3.3 Discuss the restrictions that countries
place on international trade, the
objectives of these restrictions, and
their results
3.4 Outline the extent of international
business and the economic outlook for
trade
3.5 Discuss international trade agreements
and international economic
organisations working to foster trade
3.6 Describe the various sources of export
assistance
• Textbook
• uLink
• Video clips
• Journal articles
• Media resources
• Assignments
• Projects
• Case studies
• Assessments
Unit assessment criteria
• Differentiate between international
business and absolute advantage
• Explain the concepts of exporting and
importing
• Identify and discuss the methods by
which a business can organise for and
enter into international markets
• Identify and Discuss the restrictions
that countries place on international
trade, the objectives of these
restrictions, and their results
• Identify and explain the six reasons for
trade restrictions
• List and describe the four reasons
against trade restrictions
• Explain how the internet plays a role in
the expansion of international
businesses
• Explain the importance of international
trade agreements and discuss how
international economic organisations
are working to foster trade
• Discuss the five South African sources
of export assistance that can support
businesses seeking to expand foreign
markets
17
3.7 Identify the institutions that help • Identify and discuss the four institutions
businesses and countries finance that can help businesses countries
international business finance international business
• Discuss how multilateral development
banks can assist businesses through
loans and grants

18
Learning Unit Four

Lecture Unit Four (4)

Topic Choosing a form of business ownership (Chapter 4)

Media/resources/support • Textbook
• uLink
• Video clips
• Journal articles
• Media resources
Learning activities • Assignments
• Projects
• Case studies
• Assessments
Unit learning outcomes Unit assessment criteria

After completion of this lecture unit, the

student should be able to:
4.1 Describe the advantages and • Define the term sole proprietorship and
disadvantages of sole proprietorships discuss the advantages and
disadvantages of this form of ownership

4.2 Explain the different type of partners • Define the term partnership and
and the importance of partnership discuss the importance of a partnership
agreements agreement

4.3 Describe the advantages and • Describe the advantages and

disadvantages of partnerships disadvantages of partnerships

4.4 Summarise how private and public • Explain the concepts of private and
companies are formed public companies
• Describe the formation of the private
and public companies

4.5 Describe the advantages and • Discuss the advantages and

disadvantages of private and public disadvantages of private and public
companies companies

4.6 Examine special types of businesses, • Examine special types of businesses,

including personal liability companies including personal liability companies
and not-for-profit companies and not-for-profit companies

4.7 Discuss the purpose of a joint venture • Discuss the principles of joint ventures
and syndicate and syndicates

4.8 Explain how growth from within a • Explain how growth can be created
growth through mergers can enable a from within a business through mergers
business to expand that allow a business to expand

19
20
Learning Unit Five
Lecture Unit Five (5)
Topic Small Business, Entrepreneurship and Franchises (Chapter 5)
Media/resources/support
Learning activities
Unit learning outcomes
After completion of this lecture unit, the
student should be able to:
5.1 Define what a small business is and
recognise the fields in which small
businesses are concentrated
5.2 Identify the people who start small
businesses and the reasons why some
succeed and many fail
5.3 Assess the contributions of small
businesses to our economy
5.4 Describe the advantages and
disadvantages of operating a small
business
5.5 Explain how the Department of Small
Business Development and other
government agencies help small
businesses
5.6 Explain the concept and types of
franchising
5.7 Analyse the growth of franchising and
its advantages and disadvantages
• Textbook
• uLink
• Video clips
•
• Journal articles
• Media resources
• Assignments
• Projects
• Case studies
• Assessments
Unit assessment criteria
• Define the term small business and
identify the sectors of business as
classified by the DTI
• Discuss the industries that attract small
businesses
• Define the term entrepreneur and
describe the characteristics of
entrepreneurs
• Describe the contribution of small
businesses to the South African
economy
• Describe the advantages and
disadvantages of operating a small
business
• Discus the importance of a business
plan for a small business
• Identify and discuss the support
structures that are in place to assist
small businesses
• Define the term franchising and discuss
the three types of franchising
• Analyse the growth of franchising and
its advantages and disadvantages
• Discuss the global perspective in small
business
21
22
Learning Unit Six
Lecture Unit Six (6)
Topic Understanding the Management Process (Chapter 6)
Media/resources/support
Learning activities
Unit learning outcomes
After completion of this lecture unit, the
student should be able to:
6.1 Define what management is
6.2 Describe the four basis management
functions/tasks: planning, organising,
leading and motivating, and controlling
6.3 Distinguish among the various kinds of
managers in terms of both level and
area of management
6.4 Identify the key management skills of
successful managers
6.5 Explain the different types of leadership
6.6 Discuss the steps in the managerial
decision-making process
6.7 Describe how organisations benefit
from total quality management
• Textbook
• uLink
• Video clips
• Journal articles
• Media resources
• Assignments
• Projects
• Case studies
• Assessments
Unit assessment criteria
• Define the term management
• Describe the importance of material
and financial resources
• Define the term planning and describe
the strategic planning process
• Identify the factors of a SWOT analysis
• Define the importance of organising
• Differentiate between leading an
motivation
• Define the term controlling and discuss
the three steps of the control process
• Distinguish among the various kinds of
managers in terms of both level and
area of management
• Identify the five areas of management
specialisation
• Identify and discuss the five key skills
of successful managers
• Define the term leadership and explain
the different types of leadership
• Identify and discuss the four steps of
managerial decision making
• Define the term total quality
management and explain the four
components of TQM
23
24
Learning Unit Seven

Lecture Unit Seven (7)

Topic Creating a Flexible Organisation (Chapter 7)

Media/resources/support • Textbook
• uLink
• Video clips
• Journal articles
• Media resources
Learning activities • Assignments
• Projects
• Case studies
• Assessments
Unit learning outcomes Unit assessment criteria

After completion of this lecture unit, the

student should be able to:
7.1 Understand what an organisation is • Explain how an organisational chart
and identify its characteristics personifies the chain of command
within an organisation

7.2 Explain why job specialisation is • Explain the importance of job

important specialisation
• Discuss the two other approaches of
job design

7.3 Identify the various bases for • Discuss the process of

departmentalisation departmentalisation
• Explain the most common bases for
organising a business

7.4 Explain how decentralisation follows • Explain how decentralisation follows

from delegation from delegation
• Identify and discuss the three steps of
the delegation process
• Differentiate between centralisation and
decentralisation

7.5 Understand how the span of • Define the term span of

management describes an organisation management/control
• Differentiate between wide span and
narrow span

25
7.6 Describe the four basic forms of • Identify and describe the four basic
organisational structure forms of organisational structure
• Define the term matrix structure and
discuss why cross-functional teams are
so relevant in today’s organisations
• Describe the four forms of
organisational structure

7.7 Describe the effects of corporate • Define the term corporate culture and
culture discuss the four types of corporate
culture

7.8 Understand how committees and task • Identify and discuss the three types of
forces are used committees that affect organisational
structure

7.9 Explain the functions of the informal • Define the term informal organisation
organisation and the grapevine in a and explain the functions of the informal
business organisation and the grapevine in a
business

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Learning Unit Eight
Chapter Eight (8)
Topic Producing Quality Goods and Services (Chapter 8)
Media/resources/support
Learning activities
Unit learning outcomes
After completion of this lecture unit, the
student should be able to:
8.1 Explain the nature of production
8.2 Outline how the conversion process
transforms raw materials, labour and
other resources into finished goods or
services
8.3 Understand the importance of service
businesses to consumers, other
businesses and the country’s economy
8.4 Describe how research and
development leads to new products
and services
• Textbook
• uLink
• Video clips
• Journal articles
• Media resources
• Assignments
• Projects
• Case studies
• Assessments
Unit assessment criteria
• Define the term operations
management and discuss the south
African manufacturing industry
• Discuss the benefits of the global
marketplace in terms of
competitiveness
• Describe the conversion process
• Discuss how manufacturing businesses
convert resources into products and
services
• Explain the importance of service
businesses to consumers, other
businesses and the country’s economy
• Discuss the five ways of evaluating the
quality of a business’s services
• Describe the importance of research
and development and how it assists in
developing new products and service
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8.5 Discuss the components involved in
planning the production process
8.6 Explain how purchasing, inventory
control, scheduling and quality control
affect production
8.7 Summarise how technology can make
South African businesses more
production and competitive in the
global marketplace
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• Identify and discuss the components
involved in planning the production
process
• Discuss the three steps required to
convert the idea into an actual product
or service
• Explain the seven variables
management must considers when
determining where to locate production
• Identify and discuss the three general
types of plant layouts
• Identify and describe the four steps
operational planning
• Define the term operations control and
explain the four aspects of operations
control
• Define the term purchasing and discuss
the five factors when choosing
suppliers
• Define the term inventory control and
explain the three types of inventories
• Define the term scheduling and explain
the importance of scheduling
• Discuss the importance of quality
control and explain the for techniques
for improving the quality of a business’s
products
• Explain the four step process of
planning for production
• Explain the four operations control
steps necessary to produce a product
or service
• Explain how the use of technology can
make South African businesses more
productive and competitive in the global
marketplace
• Discuss the seven factors that must be
considered by South African
businesses to increase productivity in
order to compete in the global
marketplace
• Explain the three elements of
automation, robotics and computers on
productivity
We trust that you will enjoy the semester with us.

2024 Lecturing Team

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