Psikologi Industri dan Organisasi

Dosen Pengampu: Tiara Veronika, S.Psi., M.Si.

EMOTIONS AND MOODS

 Introduction Group 5's members

Yolanda Like Silvia Appulembang Angela Aurel Oley

Pangemanan 23101117 23101123
23101107

Putri Patricia Talib Averina C. Momongan Feren S. Sumondakh

23101126 23101133 23101142
What Are Emotions and Moods?
Based on the author's analysis, we’ll need three terms that are closely
intertwined: affect, emotions, and moods
Affect Emotions Moods
A broad range of Intense feelings that are A broad range of
feelings that people directed at someone or feelings that people
experience. something. experience.
The Basic Emotion
There are a lot of emotions

The Basic Moods: Positive and Negative Affect

One way to classify emotions is by whether
they are positive or negative.
The Function of Emotion
Emotions help us respond to our environment, make decisions and
interact with others. They also help identify needs and signal about
our mental and physical state.
Sources of Emotions and Moods
Here we discuss some of the primary influences. There are
personality, time of the day, day of the week, weather,
stress, social activities, sleep, exercise, age, sex
 Emotional Emotional Dissonance
Bottled-up feelings of frustration,
labor anger, and resentment can eventually
lead to emotional exhaustion and
emotional labor, an employee’s
burnout
expression of organizationally desired
emotions during interpersonal Felt Emotions and Displayed Emotions
transactions at work. Felt emotions are an individual’s actual
emotions.
displayed emotions are those that the
organization requires workers to show and
considers appropriate in a given job
Surface Acting and Deep Acting
Surface acting is hiding inner feelings and
forgoing emotional expressions in response
to display rules.
Deep acting is trying to modify our true
inner feelings based on display rules.
 AFFECTIVE events theory
Affective Events Theory demonstrates that employees react emotionally
to things that happen to them at work, and this reaction influences their
job performance and satisfaction

Environment Intensity
The environment can Intensity is the effort
create work events or energy required to
that can be annoying accomplish a certain
pleasant or both. goal.

emotions affect a number of performance and satisfaction variables such as

organizational citizenship behavior, organizational commitment level of
effort, intention to leave, and workplace deviance.
 EMOTIONAL
INTELLIGENCE
Emotional intelligence is a person’s ability to
perceive emotions in the self and others
understand the meaning of these emotions
regulate one’s emotions accordingly in a
cascading model
Perceive Emotions in Self
Conscientiousness
and Others

Understand the Meaning of

Cognitive
Emotions

Emotional Stability Regulate Emotions

 The Case for Emotional
Intelligence
Intutive Appeal
Emotional Intelligence Predicts
Criteria That Matter
Emotional Intelligence Is Biologically
Based

The Case Againts Emotional

Intelligence
Emotional Intelligence Researchers Do
Not Agree on Definitions
Emotional Intelligence Can’t Be
Display of Emotional
Measured
Intelligence Definition Emotional Intelligence Is Nothing but
Personality with a Different Label
 EMOTION REGULATION
to identify and modify the emotions you feel.
Emotion Regulation
Influences and Outcomes
Not everyone is equally good at regulating emotions
The workplace environment has an effect
There is a downside to trying to change the way you feel

Emotion Regulation Techniques

Surface acting
Deep acting
Social sharing
 ORGANIZATIONAL BEHAVIOR
APPLICATION OF emotions and moods

Decision Making
Moods and emotions play an
Selection
important role in decision making
In selection, there is a
factor that employers Creativity
should consider in People in a good mood
recruiting workers, tend to be more creative
namely emotional than people in a bad mood
intelligence
 Motivation
giving employee performance feedback-both real and
fake-affects mood, which in turn affects motivation.
Leadership
Effective leadership relies on emotional appeal.
Negotiation
In negotiations, Emotions can influence negotiation behavior, such as
decisions, strategies, and interactions between parties
Customer Service
Customer service can be affected by
customers' emotions and moods.
 Job Attitudes
people who had a good day at
work tend to be in a better
mood at home that evening

Deviant Workplace Behaviors

people often behave in ways that violate
established norms and threaten the organization,
its members, or both.

Safety and Injury at Work

workers aren’t engaged in potentially
dangerous activities when they’re in a bad
mood.
 SUmmary
Emotions and moods are similar in that both are affective in nature.
But they’re also different—moods are more general and less
contextual than emotions. And events do matter.

The time of day and day of the week, stressful events, social
activities, and sleep patterns are some of the factors that influence
emotions and moods.

Emotions and moods have proven relevant for virtually every OB

topic we study, and they have implications for managerial practice.
Thank You for
listening