Applied filters:

positive_negative_indicator is less than 9

selected_option is not NA
recommendation_score is 0
service is CW
updated_at is on or after Tuesday, February 15, 2022
updated_at is after Monday, February 14, 2022

selected option count

None of the above 49
Pilot’s behavior 6
Customer Support resolution 5
7%
Delivering on time 5
Following safety protocols 2
Customer Support availability 1 7%
68

9%

recommendation score count

0 53
1 15
2 16
3 14
4 17
5 18
6 5
7 16
8 30
9 38
10 495
717
Categories (delivering on time) Frequency
late Err:507
timeliness Err:507
expensive Err:507
Categories (None of the above) Frequency
car still dirty Err:507
car settings Err:507
equipment Err:507
training Err:507
discount code Err:507
missing item Err:507
waterless cleaning Err:507
categories (Pilot behavior) frequency
EQUIPMENT Err:507
training Err:507
car still dirty Err:507
SLOW SERVICE Err:507
category (CSR) frequency
car still dirty 1

waterless cleaning

missing item

discount code

training

equipment

car settings

car still dirty

0 2
 C
1.2

0.8

0.6

0.4

0.2

0
 Areas we need to improve
1%

3%
7%

7% None of the above

Pilot’s behavior
Customer Support resolution
Delivering on time
9% Following safety protocols
Customer Support availability

72%

CW-DELIVERING ON TIME
 CW-DELIVERING ON TIME

CW- None of the above

rless cleaning

missing item

discount code

training

equipment

car settings

car still dirty

0 2 4 6 8 10 12

CW- PILOT BEHAVIOR

 CW- PILOT BEHAVIOR

EQUIPMENT training car still dirty SLOW SERVICE

CW-CUSTOMER SUPPORT RESOLUTION

2

0
car still dirty
None of the above
Pilot’s behavior
Customer Support resolution
Delivering on time
Following safety protocols
Customer Support availability
10 12
category importance
car still dirty 28
car settings 25
equipment 4
timeliness 2
late 1
expensive 1
training 1
discount code 1
missing item 1
waterless 1
slow service 1