CBLM Tourman Core 3

COMPETENCY-BASED LEARNING MATERIAL
Sector: TOURISM
Qualification Title: TRAVEL SERVICES NC II
Unit of Competency: ISSUE INFORMATION ON INTERNATIONAL AIR

TRANSPORT ASSOCIATION (IATA)-BILLING SETTLEMENT PLAN (BSP) DOCUMENTS
AND OTHER PASSAGE DOCUMENTS
Module Title: ISSUING INFORMATION ON INTERNATIONAL AIR
TRANSPORT ASSOCIATION (IATA)-BILLING SETTLEMENT PLAN (BSP) DOCUMENTS
AND OTHER PASSAGE DOCUMENTS
METRO DUMAGUETE COLLEGE, INC.
E.J. Blanco Drive Ext., Daro, Dumaguete City
Negros Oriental, 6200
Data Gathering Instrument for Trainee’s Characteristics

Please answer the following instrument according to the characteristics described
below. Encircle the letter of your choice that best describes you as a learner. Blank spaces
are provided for some data that need your response.
Name:
Characteristics of Learners
Language, literacy Average grade in Average grade in

and numeracy
English: Math:
(LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79
Cultural and Ethnicity/Culture:
language a. Cebuano
background
Date Developed: Document No.
April 2022 Issued by:
Date Revised: Metro Dumaguete
Travel Services NC II
College, Inc. Page 1 of 42
Developed by:
Create Travel Lenie Z.
Related Reservation Yangyang, Gladys Revision # 00
and Transactions Ozoa and
Quennie C. Gayo
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others (please specify) _____________
Education & Highest Educational Attainment:
general knowledge a. High School Level
b. High School Graduate
c. College Level
d. College Graduate
e. With units in Masteral level
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male
b. female
Age Your age: ________
Physical ability 1. Disabilities (if any) _____________________

2. Existing Health Conditions (Existing illness if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others (please specify) ___________________
Previous a. Assistant Baker

experience with Number of years as assistant baker: 2 years
the topic
Previous learning List down relevant trainings:

experience None
Learning styles a. Visual - The visual learner takes mental pictures of

information given, so in order for this kind of learner
to retain information, oral or written, presentations of
new information must contain diagrams and
drawings, preferably in color. The visual learner
cannot concentrate with a lot of activity around him
and will focus better and learn faster in a quiet study
environment.
b. Kinesthetic - described as the students in the
classroom, who have problems sitting still and who
often bounce their legs while tapping their fingers on
Developed by:
Quennie C. Gayo
the desks. They are often referred to as hyperactive

students with concentration issues.
c. Auditory - a learner who has the ability to remember
speeches and lectures in detail but has a hard time
with written text. Having to read long texts is
pointless and will not be retained by the auditory
learner unless it is read aloud.
d. Activist - Learns by having a go.
e. Reflector - Learns most from activities where they can
watch, listen and then review what has happened.
f. Theorist - Learns most when ideas are linked to
existing theories and concepts.
g. Pragmatist - Learns most from learning activities that
are directly relevant to their situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others (please specify) ___________________________
FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer data or information
which is essential in planning training sessions. Please check the
appropriate box of your answer to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1.Participate in workplace communication
1.1 Obtain and convey workplace information
1.2 Complete relevant work-related documents
1.3 Participate in workplace meeting and discussion
2. Work in a team environment
2.1 Describe and identify team role and responsibility in a team
2.2 Describe work as a team member
3.Practice career professionalism

Developed by:
Quennie C. Gayo
BASIC COMPETENCIES
CAN I…? YES NO
3.1 Integrate personal objectives with organizational goals
3.2 Set and meet work priorities
3.3 Maintain professional growth and development
4.Practice occupational health and safety

4.1 Evaluate hazard and risks
4.2 Control hazards and risks
4.3 Maintain occupational health and safety awareness
COMMON COMPETENCIES
CAN I…? YES NO
1. Develop and update industry knowledge
1.1 Seek information on the industry
1.2 Update industry knowledge

2. Observe workplace hygiene procedures
2.1 Follow hygiene
2.2 Identify and prevent hygiene risks
3. Perform computer operations
3.1 Identify and explain the functions, general features and
capabilities of both hardware and software
3.2 Prepare and use appropriate hardware and software according
to task requirement
3.3 Use appropriate devices and procedures to transfer files/data
3.4 Produce accurate and complete data according to the
requirements
3.5 Maintain computer system
4. Perform workplace and safety practices
4.1 Practice workplace safety, security and hygiene systems,
processes and operations
4.2 Respond appropriately to faults, problems and emergency
situations in line with enterprise guidelines
4.3 Maintain safe personal presentation standards
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COMMON COMPETENCIES
CAN I…? YES NO
5. Provide effective customer service
5.1 Apply effective verbal and non-verbal communication skills to
respond to customer needs
5.2 Provide prompt and quality service to customer
5.3 Handle queries promptly and correctly in line with enterprise
procedures
5.4 Handle customer complaints, evaluation and
recommendations
CORE COMPETENCIES
CAN I…? YES NO
1. CREATE TRAVEL-RELATED RESERVATIONS AND TRANSACTIONS
1.1 Administer client file and identify booking requirements
1.2 Request services
1.3 Record request and confirmation
1.4 Update and finalize bookings
2. PROVIDE ASSISTANCE IN TRAVEL DOCUMENTATION PREPARATION
2.1 Prepare and assist client’s passport application

2.2 Assist client in securing visa and/or permits for country of
destination and transit points, as applicable
2.3 Assist client’s in securing immigration clearance application for
travel abroad
2.4 Provide assistance in securing additional requirements for travel
3. ISSUE INTERNATIONAL AIR TRANSPORT ASSOCIATION (AITA)-BILLING
SETTLEMENT PLAN (BSP) DOCUMENTS AND OTHER PASSAGE DOCUMENTS
3.1 Gather the necessary information and other travel related data
3.2 Perform sales and service tasks
3.3 Issue tickets, Multi-Purpose Documents
3.4 Network for latest fare and staff information

Developed by:
Quennie C. Gayo
SESSION PLAN
Sector : Tourism
Qualification Title : TRAVEL SERVICES NC II
Unit of Competency : ISSUE INFORMATION ON INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)-BILLING
SETTLEMENT PLAN (BSP) DOCUMENTS AND OTHER PASSAGE DOCUMENTS
Module Title : ISSUEING INFORMATION ON INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)-BILLING SETTLEMENT PLAN
(BSP) DOCUMENTS AND OTHER PASSAGE DOCUMENTS
Learning Outcomes:
LO1. Gather the necessary information and other travel related data
LO2. Perform sales and service tasks
LO3. Issue tickets, Multi-purpose Documents (MPD) and other travel related documents
LO4. Network for latest fare and tariff information
A. INTRODUCTION - This unit deals with the knowledge and skills required regarding review of travel documents and Issuance and payment of
tickets and Multi- purpose Documents (MPD), tour order, tour vouchers, exchange order, purchase order, booking request and other vouchers issued
for inbound and outbound travel
B. LEARNING ACTIVITIES
LO 1: Gather the necessary information and other travel related data
Learning Content Methods Presentation Practice Feedback Resources Time
3.1 Gather the  Demonstration Read information sheet 3.1- Answer self-check Compare answer sheet with the  CBLM
necessary information  Discussion 1 3.1-1 answer key 3.1-1  Module 6
and other travel related  Internet
 Lectures Gather the necessary Gather the Gather the necessary Hours
data
Supervised information and other necessary information and other travel
Industry Training travel related data information and related data
(SIT) other travel related
data
LO 2: Perform sales and service tasks
3.2 Perform sales and  Demonstration Read information sheet Answer self-check compare answer sheet with the  CBLM
service tasks 3.2-1 3.2-1 answer key 3.2-1
Travel Services NC II Date Revised: Metro Dumaguete College, Inc.
Page 6 of 42
Create Travel Related Reservation Developed by:
and Transactions Lenie Z. Yangyang, Gladys
Ozoa and Quennie C. Gayo Revision # 00
 Discussion Perform sales and service Perform sales and Perform sales and service tasks  Module 6
 Lectures tasks service tasks  Internet Hours
Supervised
Industry Training
(SIT)
LO 3: Issue tickets, Multi-Purpose Documents (MPD) and other travel related documents
3.3 Issue ticket, Multi-  Demonstration Read information sheet 3.3- Answer self-check Compare answer sheet with the  CBLM
Purpose Documents  Discussion 1 3.3-1 answer key 3.3-1  Module 6
(MPD) and other travel  Internet
 Lectures Issue ticket, Multi-Purpose Issue ticket, Multi- Issue ticket, Multi-Purpose Hours
related documents
Supervised Documents (MPD) and Purpose Documents (MPD) and other
Industry Training other travel related Documents (MPD) travel related documents
(SIT) documents and other travel
related documents
LO4: Network for latest fare and tariff information
3.4 Network for latest  Demonstration Read information sheet 3.4- Answer self-check Compare answer sheet with the  CBLM
fare and tariff  Discussion 1 3.4-1 answer key 3.4-1  Module 6
information  Internet
 Lectures Network for latest fare and Network for latest Network for latest fare and Hours
Supervised tariff information fare and tariff tariff information
Industry Training information
(SIT)
C. ASSESSMENT PLAN
 Written Test
 Performance Test
 Oral Questioning
D. TEACHER’S SELF-REFLECTION OF THE SESSION
Prepared by: Lenie Z. Yangyang, Gladys Ozoa and Quennie C. Gayo
TRAI

Travel Services NC II Date Revised: Metro Dumaguete College, Inc.
Page 7 of 42
Create Travel Related Reservation Developed by:
and Transactions Lenie Z. Yangyang, Gladys
Ozoa and Quennie C. Gayo Revision # 00
HOW TO USE THESE COMPETENCY–BASED
LEARNING MATERIAL
Welcome!
The core unit of competency, "Issue information on international air transport

association (iata)-billing settlement plan (bsp) documents and other passage
documents", is one of the competencies of Travel Services NC II, a course which
comprises the knowledge, skills and attitudes required for a TVET trainee to possess.
The module, Issueing information on international air transport association

(iata)-billing settlement plan (bsp) documents and other passage documents, contains
training materials and activities related to preparing Commentary and Itinerary.
In this module, you are required to go through a series of learning activities in order
to complete each learning outcome. In each learning outcome are Information Sheets, Task
Sheets, Job Sheets and Operation Sheets. Follow and perform the activities on your own. If
you have questions, do not hesitate to ask for assistance from your facilitator.
The goal of this module is to develop your practical skills. You must learn the basic
concept and terminologies to gain these skills. For most part, you will get this information
from the Information Sheets.
This module will be your source of information as you acquire knowledge and skills
in this particular competency independently and at your own pace with minimum
supervision or help from your trainer.
You will be given opportunities to ask questions and practice on the job. Make sure
you apply your new skills during regular work shift. This way you will improve both your
speed and memory as well as your confidence.
Reminder:
 Read Information Sheet, Perform Task Sheet, Job Sheet or Operation Sheet until you are
confident that your outputs conform to the Self-Check (Answer Key) and Performance
Criteria Checklist. Suggested references are included to supplement the materials
provided in this module.
 When you feel confident that you have had sufficient practice to achieve competency,
perform and submit output of the Task Sheet, Job Sheet or Operation Sheet to your
facilitator for evaluation and recording in the Accomplishment Chart. Output shall
serve as your portfolio during the Institutional Competency Assessment. When you feel
confident that you have had sufficient practice, ask your trainer to evaluate you. The
results of your institutional assessment will be recorded in your Progress Chart.
You must pass the Institutional Competency Assessment for this competency before
moving to another competency. A Certificate of Achievement will be awarded to you after
passing the evaluation.
You need to complete this module before you can perform the module on
_________________________________________.
Developed by:
Quennie C. Gayo
Information Sheet 3.1.1 Gather the necessary information and other travel related
data
After reading this INFORMATION SHEET, YOU MUST be able to

1. To familiarize with the necessary information and other travel related data.
2. To perform flight and hotel reservations.
This unit covers the knowledge and skills needed in gathering necessary and other travel
related data.
Manual Reservation
Even before the emergence of e-commerce and the internet, the traditional way or placing a
reservation is part of travel services. This procedure involves direct contact with the
supplier’s staff by calling trough regular phone (office landline) or mobile phone. It is
consider a more personal and fosters customer-intermediary and intermediary-supplier
business relations.
When placing a manual reservation with an Airline, one should provide the following
information:
1. Sector/Leg Required – Sectors being travelled, from the point of origin to the point of
destination. Ex. MANILA/SINGAPORE (MNL/SIN).
2. Specific date of Travel – The date the passenger(s) is/are traveling per sector/leg.
3. Flight Cass and Number – The flight and class preferred by the passenger(s).
4. Passenger Details – Number of passenger(s), name of passenger(s), with corresponding
date of birth, and other information needed.
Upon providing the above information, airline representative will give a transaction status.
It could be confirmed, waitlisted, or unable. A record locator code (booking reference) will be
issued by the airline staff for future retrieval and amendments of the flight reservation.
MANUAL FLIGHT RESERVATION DIALOGUE

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Quennie C. Gayo
Travel Agent should be knowledgeable with the Phonetic Alphabet.

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Electronic Room Reservation
 Lodging Website – Visit the official website of the accommodation establishment,

follow the procedure system of the website, while providing the information require
as explained in the previous page of this chapter.
 On-line Travel Portal – Go to the travel portal of the online travel agency, follow the
procedure discussed in chapter 4, example used asiatravel.com.

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Quennie C. Gayo
 Global Distribution System – First, subscribe to the GDS provider company to have
an access as travel service intermediary, perform the operational system designed by
the GDS company provider to proceed with the room reservation.
As mentioned earlier, the three method of placing a reservation also apply with other travel
products supplier. Follow the same procedure of the different method and provide
information needed for individual requirements of each travel supplier, namely cruises,
attraction establishments, food service companies and land transportation entities.
OBTAINING CONFIRMATIONS
Reservation of hotel rooms, airline seats and other travel products is only the first part of
the reservation process to complete the process the remaining part is obtaining the
confirmation.
Confirmation is the affirmation of the reservation requested from the travel product
suppliers.
The modern way of getting the confirmation is through on-line, which make it faster and
always available for the intermediary personnel. There are instances where in confirmation
cannot be received immediately due to some factors encountered during the process. To
mention regarding technical issue Itinerary tickets/receipts cannot be send via email
message due to poor internet connection. The status of the reservation can be sometimes
waitlisted that needs to wait for confirmation before the issuance of air ticket.
ISSUANCE OF TICKET/VOUCHER
By the time reservation and confirmation has been completed, the issuance of air ticket or
hotel booking voucher is the final step of managing reservation process. The ticket/voucher
represents a contract between the supplier and end-user, at the same time it can be a form
of payment to the travel entity.

Developed by:
Quennie C. Gayo
Developed by:
Quennie C. Gayo
A travel agent must be familiar with the parts of an itinerary receipt, this is very useful
upon issuance of the air ticket and must be discussed by the intermediary to the end-user.
The example shown of an itinerary ticket/receipt has three main parts;
1. Booking details
1.1 Booking Reference – the record locator and confirmation code
1.2 Issued by – the name of the airline that owns the ticket in whose data base
electronic ticket is stored.
1.3 E-ticket number – starting with airline numeric code. (079 is the Philippine
Airline’s code for tickets)
1.4 Name of passenger – name of passenger should be in order of Family
name/first name/title
1.5 Date of Issue - date the e-ticket is issued.
1.6 Issuing agent – name of the travel entity issuing the ticket
1.7 Address – address/location of the issuing travel entity.
1.8 E-mail /contact nos. – contact details of the passenger
2. Flight details
2.1 FROM/TO – the correct sequence starting from the city of origin and city of
destination.
City name is spell in full next is the three letter code.
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Quennie C. Gayo
2.2 CC/FF – carrier code and flight number
2.3 Date – date of flights, using the two digits for the day and first three letters of
the month.
2.4 ETD/ETA - estimated time of departure/arrival with airport name and
terminal
2.5 Status – reservation status code
2.6 BC – booking class code
2.7 FB –fare basis code
2.8 FBA – free baggage allowance, indicate the allowed weight of the baggage.
2.9 NVB – not valid before the date specified.
2.10 NBA – not valid after the date specified.
2.11 ENDORSEMENTS/RESTRICTIONS- endorsement as an authorization from
the airlines and restrictions are limitations set by the airlines.
3. Fare Details - (Currency must be expressed in US$ dollars).

3.1 Air transportation charges – sum total amount of all the segments denoting
the applicable fare.
3.2 Taxes, fees, and charges – applicable taxes, aviation fees,, fuel charges and
the like.
3.3 Insurance – passenger insurance fee
3.4 TOTAL – sum total amount of air fare, and taxes and other fees paid.

Developed by:
Quennie C. Gayo
Self- Sheet 3.1.1
(Type of Test): Multiple choice

Directions: Read the questions carefully and encircle the letter of the best answer.
1. The sum total amount of all the segments denoting the applicable fare.
a. Insurance
b. Air transportation charges
b. Taxes, fees, fees and charges
2. The correct sequence starting from the city of origin and city of destination.
a. FROM/ TO
b. CC/ FF
c. ETD/ ETA
3. The record locator and confirmation code

a. Issuing agent
b. E-ticket number
c. Booking reference
4. The sum total amount of air fare, and taxes and other fees paid.
a. Total
b. Air transportation charges
b. Taxes, fees, fees and charges
5. The the name of the airline that owns the ticket in whose data base electronic ticket is
stored.
a. Issued by
b. Issuing agent
c. Name of passenger

Developed by:
Quennie C. Gayo
Information Sheet 3.2.1 Perform sales and service tasks

1. Interpret information required for processing non-air travel documentation
2. Perform sales and service tasks.
This unit covers the knowledge and skills needed to perform sales and service tasks in
travel services.
GENERAL RESERVATION RULES
Reservation of Seats
 Always adhere to the standard reservation procedures.
 Never make duplicate reservation for the same passenger.
 When confirmation of a reservation for a group cannot be obtained, do not secure
the space by requesting the number of seats in separate individuals’ transactions.
 Before contacting an airline, always established the itinerary, flight numbers,
minimum connecting times, etc.
 Always establish a definite contact address for the client and advise the airlines.
 Agents should request all reservation for an itinerary and subsequent changes
through one airlines where possible.
Cancellation of Seats
 If passengers cancel reservation always inform the airlines so that the space can be
released.
 If passengers change itineraries ensure that all services. No longer necessary, are
cancelled.
Ticketing
 Never issue tickets showing “space confirmed” unless instructed to by the airline.
 Never issue a passenger with multiple reservation when they can only use one of the
reserved flights.
 Adhere to all ticketing time limits.
 Report all deposits collected.
REMINDERS TO PREVENT AIR NOREC/REJECT BY AIRLINE
1. DUPLICATE BOOKINGS

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 Airlines system are now programmed to cancel duplicate bookings. Agents are
requested to ask client before making the booking if he already is holding a booking
elsewhere.
2. TICKETING PROBLEMS.
 Most airlines required ticket number advised in the PNR.
3. RECONFIRMATION.
 Reconfirmation should only be made when the passenger is in the country of the
departing flight.
4. NAME CHANGES.
 Agents are reminded that airlines will not allow name changes.
5. CANCEL AND REBOOK
 A NOREC or REJECT can occur if the agent cancel and rebook in the same
transaction specially if there is no changes on the flight details.
6. SEGMENT CONTINUITY
 To ensure itinerary is in order before and transact, this can prevent booking being
rejected to be manually processed.
7. SPLIT/DIVIDING BOOKINGS
 Split/dividing function is available in Apollo/Galileo BUT NOT ALL AIRLINES are
able to cope and process bookings that have been divided which may cause are
reject on the airlines system.
8. OFFLINE BOOKING
 When making offline bookings, please advise passengers arrival details, local
telephone contact and ticket number in the OSI/SSR FIELD.
ITINERARY AND PRICING DISPLAY
The PNR has 2 main components:

1. Itinerary
2. Pricing fields and display
ITINERARY AND PRICING DISPLAY

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EXPLANATIONS (ITINERARY)
1. Name of passenger(s) (last name)(first name)(title)
2. Segment number
3. Carrier (two-letter code)
4. Flight number
5. Class of service
6. Travel date
7. Day of week (M-Mon; T-Tue; W-Wed; Q-Thur; F-Fri; J-Sat; S-Sun)
8. From to (in the itinerary section, specific airport codes are used when applicable)
9. Status code (HK-holding confirmed; RQ-on request; HL-wait listed)
10. Departure time (in local time of departure city)
11. Arrival time (in local time of arrival city)
12. Arrival date (if arrival date is different from departure for segment)
13. Arrival day of the week (if arrival date is different from departure date for segment)
14. Number of passenger; base fare, tax (combined tax), total fare for one passenger (ADT)
15. The code XT means combined tax.
16. Base fare, tax and total fare for all passenger in the itinerary.
17. Passenger type (ADT-Adult), number of passenger (1), fare type code(s) (when more than
one, all are listed, separated with a slash)

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18. Price breakdown (in NUCs), showing base fare and any applicable surcharge(s) for each
segments
19. Total base fare in NUCs
20. End of prices breakdown for all segments in itinerary (END)
21. Rate of exchange (ROE) used to change NUCs to currency of payments (USD)
22. ISI code (type of ticketing sales transaction)
23. Airport code and amount for each applicable passenger facility charge (PFC)
FACE CALCULATIONS
“A fare is the amount charged by the carrier of a passenger and his allowable free
baggage, and is the current fare which a carrier in the publication normally uses
published fares, holds out to the public as being applicable to the class of service to be
furnished”.
FIVE CATEGORIES OF INTERNATIONAL AIRFARE
1. NORMAL- These fares have no restrictions. Also, the passenger can make an unlimited
number of stopovers between the origin and the outward destinations without a fare
charged to each stopover city. Normal fares are also called all-year fares since the ticket is
valid for one year from the date of issue.
2. RESTRICTED NORMAL- these fares are similar to normal fares except the passenger is
not allowed unlimited stopover at no extra charge.
3. STANDARD EXCURSION- these are the three types of restriction usually associated with
the standard excursion fares:
 Travel must be round-trip – one way journey are not allowed;
 Additional stopovers between origin and outward destination are not allowed or
severely limited – usually at a charges; and
 There is no minimum stay and a maximum stay.
4. ADVANCE-PURCHASE EXCURSION (APEX) – these fares are very restrictive.
 Reservation must be made a certain number of days prior to departure;
 Ticket must be issued a certain number of days prior to departure;
 Fee penalty for charges to the reservation after ticket has been issued;
 Fee penalty if ticket is cancelled.
5. NON-REFUNDABLE - These fares are the most restrictive of all categories they contain
the same restriction as the APEX fares, except
 No additional stopovers allowed
 No refund due passenger if ticket is cancelled.
EXPLANATION OF RESTRICTIONS

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1. STOPOVERS- this restricts the number of stopovers the passenger can make at one or
more cities between the origin and onward destination.
2. VALIDITY- this restricts the amount of time the passenger is allowed to stay before
returning home.
 Minimum stay. Passenger cannot return within a certain number of days or a
specified time period.
 Maximum stay. Passenger must return within a specified number of days or a
3. ADVANCE PURCHASE—this qualifies that the reservation must be and the ticket
purchased a certain number of days/weeks before departure.
4. CHANGE PENALTY-this restricts the type and/ or number of changes that can be made
to the reservation before departure for a change.
5. CANCELLATION PENALTY-this impose a charge or penalty for cancellation of
ticket/reservation within the advance reservation period.
INTERNATIONAL SALES INDICATORS

 SITI- Sold inside, ticketed inside the country of commencement of transportation
 SOTI-Sold outside, ticketed inside the country of commencement of
transportation
 SOTO- Sold outside, ticketed outside the country of commencement of
transportation
 SITO- Sold inside, ticketed outside the country of commencement of
transportation

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Quennie C. Gayo
Self- Sheet 3.2.1
(Type of Test): Enumeration
1-2. Two (2) main components of PNR
3-6. International Sales Indicators
7-11. Five (5) categories of International Airfare
12-15. The air tariff consists of

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Quennie C. Gayo
Information Sheet 3.3.1. Issue tickets, Multi-Purpose Documents (MPD) and other
travel related documents
1. Identify requirements needed for issuing tickets and Multi-Purpose Documents (MPD)
and other travel related documents.
2. Perform the process for obtaining travel tickets and Multi-Purpose Documents (MPD) and
other travel related documents.
travel services.
Central Reservation System (CRS)

Central reservation system (CRS), also known as Hotel reservation systems are a
computerized system that stores and distributes information of a hotel, resort, or other
lodging facilities.
A central reservation system is a tool to reach the global distribution systems as well as
internet distribution systems from one single system, namely a central reservation system.
A CRS is mainly assistance for hoteliers to manage all of their online marketing and sales,
where they can upload their rates and availabilities to be seen by all sales channels that are
using a CRS. Sales channels may include conventional travel agencies as well as online
travel agencies. An hotelier using a central reservation system eases his/her tasks for
online distribution, because a CRS does everything to distribute hotel information to the
sales channels instead of the hotelier.
Examples of CRS –
1. Marsha (Mariott Hotels)
2. Taj Central Reservation System
3. Utell
4. Welcomnet
5. Holiday Inn Worldwide
6. Leading hotels of the world
Information commonly stored in a CRS are:

 Room types
 Rate plans architecture
 Room Rates and conditions (guarantee, deposit, customized cancellation rules,
minimum length of stay, maximum length of stay, closed to arrival, arrival not
allowed, departure not allowed)
 Room inventories
 Generic hotel information (address, phone number, fax number)
 Distribution content (descriptions, amenities, pictures, videos, local attractions) are
stored in the CRS or in a content management system
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 Reservation information
 Geocode information.
 Nearby IATA cities and airports.
Roles of Reservation Systems:

 Selling individual reservations
 Selling group reservations
 Displaying room availability and guest lists
 Tracking advance deposits
 Tracking travel agent bookings and commissions
 Generating confirmation slips and various reservation reports.
Instant Reservation System (IRS)
It is generally an independent division of the chain of hotels and situated in one of its
units. While the reservation department of that unit of the chain takes reservation for
that unit only, IRS takes booking for all the units of the chain, except that particular unit
where IR office is located.
Reservation
 Is an advanced request for available space and services at sometimes in the

future
Confirmation
 Is written advice by a supplies that a reservation has been accepted and will be
honored.
3 Methods of Flight Reservation:
1. Manual Reservations- direct contact with the supplier’s staff by mobile or

regular phone.
 Tradition way of placing reservation before the advent of e-commerce and the
internet.
 It is highly personal and fosters client intermediary.
 Validity- the dates appearing are the dates the flights operate.
 Service Days- Figures shown correspond to days of week.

Developed by:
Quennie C. Gayo
 Departure- This column shows the local time of departure.
 Arrival- This columns show time of arrival in local time at the destination city.
 Flight no.- This gives the airline two digit code and fight.
 Aircraft- this gives the type of aircraft operating on route.
 Class- This gives the classes of service offered.
 Stops- this indicates the number of stops made enrooted.
The OAG (Official Aviation Guide of the Airways) Guide
 It contains the same basic information as the ABC (Advance Booking Charter)
guide.
 The main difference are the way in which the information is presented.
Electronic Reservation
 Through the suppliers email address or inactive websites that accepts reservation
and provides information.
 Less personal since there is no direct human contact.
 Ex. Expedia (a website and travel portals in the internet.
Automated Reservation
 Using the Computerized Reservation Systems or CRS as it commonly called.
 The CRS in the industry are the abacus, Galileo and Amadeus and in the hotel
industry the commonly used CRS is the Fidelio System.
 Availability – looking for the possible flights for a certain

destination with different or specific airlines.
 Selling- after viewing the possible FLIGHTS from the CRS, you
need to choose among the listed segments the flight fitted for the
requested flights of the client.
 Creating PNR- After Selling/or availing the flights, you need to

create Passenger Name Records.
Developed by:
Quennie C. Gayo
The Passenger Name Record
 Passenger Name Record presents a clear record of each costumer travel and or/
other requirements and contains all the information necessary to enable
reservations to be processed and controlled.
ELEMENTS OF PNR
 No. Of units/pax
 Name of Element
 Arrival Element
 Segment Element
 Auxiliary Service Element (Hotel, Car,Tour)
 Supplementary Service(Special request like baby meal, Vegetarian)
 Advance Passenger Information Element(Contacts in the destination)
 Contact Field(Office residence)
 Record Locator/ Option for Ticketing

Developed by:
Quennie C. Gayo
Developed by:
Quennie C. Gayo
History and Evolution of Global Distribution System
• There have been 3 stages of evolution the first reservation system was called an
• Airline Reservation system,
• the second a Computer Reservation System (CRS) and
• The third evolution is today’s Global Distribution System (GDS).
• Global distribution systems (GDS) have evolved from the first computer-based
reservation systems implemented by several U.S. airlines in the late 1960s.
• However, there are several key milestones and technological innovations worth
highlighting.

Developed by:
Quennie C. Gayo
Developed by:
Quennie C. Gayo
GDSs used across the world:
1. Amadeus
2. Sabre
3. World span
4. Abacus
5. Galileo.

Developed by:
Quennie C. Gayo
Sample of a Passenger Name Record from Galileo CRS.
Ticketing

Developed by:
Quennie C. Gayo
 Never issue tickets showing “space confirmed” unless instructed to by the airline.
 Never issue a passenger with multiple reservation when they can only use one of
the reserved flights.
 Adhere to all ticketing time limits.
 Report all deposits collected.
REMINDERS TO PREVENT AIR NOREC/REJECT BY AIRLINE
1. DUPLICATE BOOKINGS - Airlines system are now programmed to cancel

duplicate bookings. Agents are requested to ask client before making the booking if he
already is holding a booking elsewhere.
2. TICKETING PROBLEMS - Most airlines required ticket number advised in the PNR.
3. RECONFIRMATION - Reconfirmation should only be made when the passenger is in

the country of the departing flight.
4. NAME CHANGES - Agents are reminded that airlines will not allow name changes.
5. CANCEL AND REBOOK - A NOREC or REJECT can occur if the agent cancel and
rebook in the same transaction specially if there is no changes on the flight details.
6. SEGMENT CONTINUITY - To ensure itinerary is in order before and transact, this can
prevent booking being rejected to be manually processed.
7. SPLIT/DIVIDING BOOKINGS - Split/dividing function is available in Apollo/Galileo

BUT NOT ALL AIRLINES are able to cope and process bookings that have been divided
which may cause are reject on the airlines system.
8. OFFLINE BOOKING - When making offline bookings, please advise passengers arrival
details, local telephone contact and ticket number in the OSI/SSR FIELD.

Developed by:
Quennie C. Gayo
Self- Sheet 3.3.1

Provide 5 examples of CRS
1.
2.
3.
4.
5.
Provide 5 GDSs used across the world
6.
7.
8.
9.
10.

Developed by:
Quennie C. Gayo
Information Sheet 3.4.1. Network for latest fare and tariff information
1. Update and finalize bookings, customer/s’ financial record.

2. Perform sales and service tasks.
travel services.
FARE CALCULATIONS
“A fare is the amount charged by the carrier of a passenger and his allowable free
baggage, and is the current fare which a carrier in the publication normally uses
published fares, holds out to the public as being applicable to the class of service to be
furnished”.
FIVE CATEGORIES OF INTERNATIONAL AIRFARE
1. NORMAL- These fares have no restrictions. Also, the passenger can make an unlimited
number of stopovers between the origin and the outward destinations without a fare
charged to each stopover city. Normal fares are also called all-year fares since the ticket
is valid for one year from the date of issue.
2. RESTRICTED NORMAL- these fares are similar to normal fares except the passenger is
not allowed unlimited stopover at no extra charge.
3. STANDARD EXCURSION- these are the three types of restriction usually associated
with the standard excursion fares:
 Travel must be round-trip – one way journey are not allowed;
 Additional stopovers between origin and outward destination are not allowed or
severely limited – usually at a charges; and
 There is no minimum stay and a maximum stay.
4. ADVANCE-PURCHASE EXCURSION (APEX) – these fares are very restrictive.

 Reservation must be made a certain number of days prior to departure;
 Ticket must be issued a certain number of days prior to departure;
 Fee penalty for charges to the reservation after ticket has been issued;
 Fee penalty if ticket is cancelled.
5. NON-REFUNDABLE - these fares are the most restrictive of all categories they contain
the same restriction as the APEX fares, except
 No additional stopovers allowed
 No refund due passenger if ticket is cancelled.

Developed by:
Quennie C. Gayo
EXPLANATION OF RESTRICTIONS
1. STOPOVERS- this restricts the number of stopovers the passenger can make at one or
more cities between the origin and onward destination.
2. VALIDITY- this restricts the amount of time the passenger is allowed to stay before
returning home.
 Minimum stay. Passenger cannot return within a certain number of days or a

 Maximum stay. Passenger must return within a specified number of days or a
3. ADVANCE PURCHASE—this qualifies that the reservation must be and the ticket
purchased a certain number of days/weeks before departure.
4. CHANGE PENALTY-this restricts the type and/ or number of changes that can be
made to the reservation before departure for a change.
5. CANCELLATION PENALTY-this impose a charge or penalty for cancellation of

ticket/reservation within the advance reservation period.
INTERNATIONAL FARE- TYPE CODES
 Each different type of fare has a unique identifying code. Since these codes are
used to identify types of fare, they are called “fare type codes”. They are
sometimes referred to as fare-basis codes.
 The code elements are combines in a specific descending order, as a follows:
1. Primary / Class of Service Code
2. Part of Year (seasonality)Codes
3. Part of a Week Code
4. Part of a Day Code
5. Fare- and Passenger-Type Code
6. Validity
7. Fare Level Identifier
 Fare type codes are used to identify fares on the computer or in printed air fare
resources book called “Air Tariff”. They are also entered in the fare basis box on
the airline ticket.
FARE-TYPE CODE ELEMENTS
 Primary/class of service (mandatory) - These primary codes identify the class of

service or booking codes. They may appear by themselves or may precede one or
more conditional codes.
Primary/class of service (mandatory)

 First-Class Category
Developed by:
Quennie C. Gayo
R Supersonic
P First Class Premium
F First Class
A First Class Discounted
 Business –Class Category

J Business Premium
C Business Class
D Business Discounted
Primary/class of service (mandatory)
 Economy-Class Category
W Economy Premium
Y Economy Class
B
H
K Economy Discounted
L
Q
V
 Seasonal Code (Conditional)
Place after primary codes to indicate time of year or seasonality (if applicable)
H High/Peak season
O Mid /Shoulder season
K Mid /Shoulder season
L Low/Off-peak season
 Part of Week Code (Conditional)
Use to differentiate weekend (high level) and weekly (low level) travel restrictions.
W Weekend/high
X Weekend/low
 Part of the Day Code (Conditional)
Use it fare is discounted during off-peak hours during the day (i.e, late
afternoon/evening)
N Night /Off-peak
 Fare-Type (Conditional)
Use to identify the fare type or a passenger-type discount.
 Fare-Type (Conditional)
AB Advance purchase fare lower level
AC Cargo agent (USA Only)
AD Agent
AF Area Fare
AN Non-refundable advance purchase
AP Advance purchase
AS Attendant traveling to accompany disabled
AS Air/surface
Fare-Type (Conditional)
BB Budget Fare
Developed by:
Quennie C. Gayo
CA Cargo Attendant
CD Senior Citizen
CG Tour guide
CH Child
CL Clergy
CN Companion fare
DG Government official
CT Circle trip
DP Diplomats and dependents
EE Excursion
EM Emigrant
GE Group vocational training
GI Group- incentives
GM Group military
GP Group school
GS Group-ship’s crew
GV Group inclusive tour
GX Group advance purchase fare
ID Air industry employee
GY Group youth fare
IN Infant
IS Late booking fare
IP Instant purchase fare
MM Military
MY Missionary
OJ Open-jaw
OR Orphan/orphan escort
OW One way -single
OX Excursion OW fare
PF Family fare
PG Pilgrim
PR Promotional fare
PX PEX fare
RG General sales agent
RP Regular passenger fare
RT Round trip- return
RW Round the world
SB Seriously disabled passenger
SC Ship’s crew
SD Student
SE Special event
SH Spouse fare-husband
SR Special euro roundtrip
SS Super saver fare
ST Spouse tax
SX Super PEX fare
UD Delegate to join IATA agent
UU Stand-by fare
VU Visit USA fare
Developed by:
Quennie C. Gayo
ZS Youth fare- students
ZZ Youth fare
VALIDITY INDICATOR (Conditional)

Use when the fare has a maximum stay validity. Enter either number of days or
number of months followed by M.
Example:
o 45 number of days
o 60number of days
o 1M number of months
o 6M number of months
 FARE LEVEL IDENTIFIER (Conditional)

Use to differentiate fare levels when more than one fare with the same fare-type code
exists for the same route.
1 Highest level
2 2nd highest level
3 3rd highest level
 FARE LEVEL IDENTIFIER (Conditional)

Examples of Fare –Type Codes
YEE75D
Y Economy class
EE Excursion fare
75D Valid for 75 Days
1 highest fare level
YAB1M1
Y Economy class
AB Advance purchase
1M 1 month validity
1 Highest fare level
YGV10L1
Y Economy class
GV Group inclusive tour
10 Group size 10 Pax
Y1
Y Economy class
1 Highest Fare Level
YEE6M
EE Excursion fare
Y Economy class
6M 6months Valid
AIRLINE FARE COSTING

Developed by:
Quennie C. Gayo
 Majority of travel agencies in the Philippines depend the “cost” in the air tariff
issued by the airline companies (suppliers). This air tariff consists of:
• 1. Sector (origin/destination)
• 2. Airline
• 3. Class of service
• 4. Restriction of the air ticket
• 5. RATE (price of the ticket)
 Remember:
The amount/price of the ticket is based on the fare-type code (fare basis).
Simple Way of Computation

Developed by:
Quennie C. Gayo
AIRLINE FARE COSTING
INTERNATIONAL SALES INDICATORS

 SITI- Sold inside, ticketed inside the country of commencement of transportation
 SOTI-Sold outside, ticketed inside the country of commencement of
transportation
 SOTO- Sold outside, ticketed outside the country of commencement of
transportation
 SITO- Sold inside, ticketed outside the country of commencement of
transportation
Examples:
Journey Paid for in Ticket Issued In Code
ROM-AMS-LON ROM ROM SITI
ROM-AMS-LON LON ROM SOTI
ROM-AMS-LON ROM LON SITO
ROM-AMS-LON LON LON SOTO
GLOBAL INDICATORS
 This is another important code which is used in the air traffic for easy
identification of the route the aircraft will take on a given journey.
AF Via Africa
AP Via atlantic and pacific

Developed by:
Quennie C. Gayo
Also via Europe – Japan Polar route in connection with normal fare between Europe and
S W Pacific.
EH Within the eastern hemisphere
EM Via Europe – Middle East
EU Via Europe
ME Middle East (other than aden)
NP Via north or central pacific
PA Via south,central or north pacific
SA Via south atlantic in both directions
SN Via south atlantic in at least on direction. Other direction may be via north or
mid Atlantic
SP Via Pouth Polar
WH Within the Western Hemisphere
Top Tourist Destinations in the World
International Air Transport Association (IATA)
• In order to facilitate the adjustment of fares, International Air Transport

Association (IATA) has divided the world into three (3) main AREAS: Area 1, Area
2, and Area 3. They are regularly used in the interpretation of tariff rates and in
the calculation of international airfares. Airlines sometimes refer to these areas as
TC1 (for area 1), TC2 (for area 2), and TC3 (for area 3).
• Under each area, there are smaller “sub-areas” or “sub-regions” which, in the
IATA context, may have a different meaning from what is generally implied by the
geographical term. For example, IATA Europe in Area 2 comprises not only
geographical Europe but also the following countries and islands:
1. Three North African countries i.e. Morocco, Algeria, and Tunisia.
2. The Azores, Madeira, and Canary Islands.
Developed by:
Quennie C. Gayo
3. The part of Turkey situated on the Asian continent. Thus, cities like Ankara,
Algiers, Rabat, Tunis, and Las Palmas are all located in IATA Europe.
 Sub-areas may in turn be sub-divided into sub-regions or groups of countries.

For instance, Africa may be subdivided further into Eastern Africa, Western
Africa, Southern Africa, etc. Moreover, Europe has subdivisions such as
Scandinavia, European Economic Monetary Union and the ECAA (European
Common Aviation Area) member states.
Area 1
In general, TC1 is composed of the whole of the Western Hemisphere. However,

its composition may vary depending on the rule being interpreted.
The first classification according to sub-areas:
1. North America Canada (CA), Mexico (MX), St. Pierre & Miquelon (PM), United
States of America including Puerto Rico and US Virgin Islands (US)
2. 2. Central America Belize (BZ), Costa Rica (CR), El Salvador (SV), Guatemala (GT),
Honduras (HN), Nicaragua (NI)
3. 3. Caribbean Sub-Area Bahamas (BS), Bermuda (BM), Guyana (GY), French
Guyana (GF), Suriname (SR), Caribbean Islands*
Caribbean Islands include: Anguilla (AI), Antigua and Barbuda (AG), Aruba (AW),
Barbados (BB), Cayman Islands (KY), Cuba (CU), Dominica (DM), Dominican Republic
(DO), Grenada (GD), Guadeloupe (GP), Haiti (HT), Jamaica (JM), Martinique (MQ),
Montserrat (MS), Netherlands Antilles (AN), St. Kitts and Nevis (KN), St. Lucia (LC), St.

Developed by:
Quennie C. Gayo
Vincent and Grenadines (VC), Trinidad and Tobago (TT), Turks and Caicos (TC), British
Virgin Islands (VG).
4. South America Argentina (AR), Bolivia (BO), Brazil (BR), Chile (CL), Colombia (CO)
Ecuador (EC), French Guyana (GF)*, Guyana (GY)*, Panama (PA), Paraguay (PY), Peru
(PE), Suriname (SR)*, Uruguay (UY), Venezuela (VE).
*For travel wholly within the South American area.
TC1 may also be subdivided into Atlantic sub-areas namely:
North Atlantic (NATL) sub-area Mid Atlantic (MATL) sub-area
• Under each area, there are smaller “sub-areas” or “sub-regions” which, in the
IATA context, may have a different meaning from what is generally implied by the
geographical term.
• Sub-areas may in turn be sub-divided into sub-regions or groups of countries.
For instance, Africa may be sub divided further into Eastern Africa, Western
Africa, Southern Africa, etc. Moreover, Europe has subdivisions such as

Developed by:
Quennie C. Gayo
Scandinavia, European Economic Monetary Union and the ECAA (European
Common Aviation Area) member states.
Area 2
1. Europe
• TC 2 Area include: Albania (AL), Algeria (DZ), Andorra (AD), Armenia (AM),
Austria (AT), Azerbaijan (AZ), Belarus (BY), Belgium (BE), Bosnia (BA), Bulgaria
(BG), Croatia (HR), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Estonia
(EE), Faroe Islands (FO), Finland (FI), France (FR), Georgia (GE), Germany (DE),
Gibraltar (GI), Greece (GR), Hungary (HU), Iceland (IS), Ireland (IE), Italy (IT),
Latvia (LV), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Macedonia (MK),
Malta (MT), Moldova (MD), Monaco (MC), Morocco (MA), Netherlands (NL), Norway
(NO), Poland (PL), Portugal (PL), Romania (RO), Russia (RU), San Marino (SM),
Serbia (CS), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Switzerland
(CH), Tunisia (TN), Turkey (TR), Ukraine (UA), United Kingdom (GB)
• Sub-groups: European Common Aviation Area (ECAA): 31 countries in bold above
European Economic and Monetary Union (EMU): Austria, Belgium, Finland,
France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal,
Slovenia, Spain, Cyprus and Malta - Scandinavia: Denmark, Norway, Sweden
2. Africa
• Angola (AO), Benin (BJ), Botswana (BW), Burkina Faso (BF), Burundi (BI),
Cameroon (CM), Cape Verde (CV), Central African Republic (CF), Chad (TD),
Comoros (KM), Congo (Brazzaville (CG), Congo (Kinshasa) (CD), Cote d’Ivoire (CI),
Djibouti (DJ), Equatorial Guinea (GQ), Eritrea (ER), Ethiopia (ET), Gabon (GA),
Gambia (GM), Ghana (GH), Guinea (GN), Guinea-Bissau (GW), Kenya (KE),
Lesotho (LS), Liberia (LR), Libya (LY), Madagascar (MG), Malawi (MW), Mali (ML),
Mauritania (MR), Mauritius (MU), Mayotte (YT), Mozambique (MZ), Namibia (NA),
Niger (NE), Nigeria (NG), Reunion (RE), Rwanda (RW), Sao Tome and Principe (ST),
Senegal (SN), Seychelles (SC), Sierra Leone (SL), Somalia (SO), South Africa (SA),
Swaziland (SZ), Tanzania (TZ), Togo (TG), Uganda (UG), Zambia (ZM), Zimbabwe
(ZW).
• Sub-groups: Central Africa: Malawi, Zambia, Zimbabwe Eastern Africa: Burundi,
Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, Tanzania, Uganda Southern
Africa: Botswana, Lesotho, Mozambique, South Africa, Namibia, Swaziland -Libya
Indian Ocean Islands: Comoros, Madagascar, Mauritius, Mayotte, Reunion,
Seychelles Western Africa: Angola, Benin, Burkina Faso, Cameroon, Cape Verde,
3. Middle East
• Bahrain (BH), Egypt (EG)*, Iran (IR), Iraq (IQ), Israel (IL), Jordan (JO), Kuwait
(KW), Lebanon (LB), Oman (OM), Qatar (QA), Saudi Arabia (SA), Sudan (SD)*,
Syria (SY), United Arab Emirates (AE), Yemen (YE)
*Although geographically Egypt and Sudan are situated on the African continent,
they are included in IATA’s version of the Middle East area.

Developed by:
Quennie C. Gayo
Area 3
• TC3 is composed of the whole of Asia and the neighboring islands (with the
exception of the past included in TC2), Australia, New Zealand, and neighboring
islands and also the Pacific Islands (except those included in TC1).
•
1. Southeast Asia
• Brunei Darussalam (BN), Cambodia (KH), China (excluding Hong Kong and
Macau) (CN), Chinese Taipei (TW), Christmas Island (CX), Cocos Islands (CC),
Guam (GU), Hong Kong (HK), Indonesia (ID), Kazakhstan (KZ), Kyrgyzstan (KG),
Laos (LA), Macau( MO), Malaysia (MY), Marshall Islands (MH), Micronesia (FM),
Mongolia (MN), Myanmar (BU), Northern Mariana Islands (MP), Palau (PW),

Developed by:
Quennie C. Gayo
Philippines (PH), Russia in Asia (XU), Singapore (SG), Tajikistan (TJ), Thailand
(TH), Timor Leste (TL), Turkmenistan (TM), Uzbekistan (UZ), Vietnam (VN)
• Sub-regions: Association of Southeast Asian Nations (ASEAN): Brunei, Cambodia,
Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and
Vietnam Micronesia: (includes Caroline islands except Palau Islands Group),
Kwajalein, Majuro, Ponape, Rota, Saipan, Tinian, Truk, Yap
2. South Asian / Indian Sub-continent (SASC) Afghanistan (AF), Bangladesh (BD),
Bhutan (BT), India (IN), Nepal (NP), Pakistan (PK), Sri Lanka (LK), Maldives (MV).
3. Japan/Korea (JAPKOR) Japan (JP), North Korea (KP), South Korea (KR).
4. North/Central Pacific Area 3 other South Pacific.
5.Southwest Pacific American Samoa (AS), Australia (AU), Cook Islands (CK), Fiji (FJ),
French Polynesia (PF), Kiribati (KI), Nauru (NR), New Caledonia (NC), New Zealand (NZ),
Niule (NU), Norfolk Islands (NF), Papua New Guinea (PG), Samoa (WS), Solomon Islands
(SB), Tonga (TO), Tuvalu (TV), Vanuatu (VU), Wallis and Futuna Islands (WF).
What is IATA and ICAO codes? ICAO(International Civil Aviation Organization)
• A system of four-character codes for destinations that's used for flight plans, air
traffic management, and weather reporting purposes. IATA has an entirely
separate system of three-character codes for the same airports for use in ticketing
and baggage routing.
Airport codes:
https://www.ccra.com/airport-codes/
Airline codes:
https://www.airfarewatchdog.com/airline-codes//

Developed by:
Quennie C. Gayo
Self- Sheet 3.4.1
Enumerate 10 IATA Airport codes.

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Developed by:
Quennie C. Gayo

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COMPETENCY-BASED LEARNING MATERIAL

Qualification Title: TRAVEL SERVICES NC II

Unit of Competency: ISSUE INFORMATION ON INTERNATIONAL AIR

Data Gathering Instrument for Trainee’s Characteristics

Language, literacy Average grade in Average grade in

Physical ability 1. Disabilities (if any) _____________________

Previous a. Assistant Baker

Previous learning List down relevant trainings:

Learning styles a. Visual - The visual learner takes mental pictures of

the desks. They are often referred to as hyperactive

FORM 1.1 SELF-ASSESSMENT CHECK

Date Developed: Document No.

3.2 Set and meet work priorities

3.3 Maintain professional growth and development

4.Practice occupational health and safety

4.2 Control hazards and risks

4.3 Maintain occupational health and safety awareness

1.2 Update industry knowledge

2.1 Prepare and assist client’s passport application

3.4 Network for latest fare and staff information

Date Developed: Document No.

Date Developed: Document No.

The core unit of competency, "Issue information on international air transport

The module, Issueing information on international air transport association

After reading this INFORMATION SHEET, YOU MUST be able to

MANUAL FLIGHT RESERVATION DIALOGUE

Date Developed: Document No.

Date Developed: Document No.

 Lodging Website – Visit the official website of the accommodation establishment,

Date Developed: Document No.

Date Developed: Document No.

3. Fare Details - (Currency must be expressed in US$ dollars).

Date Developed: Document No.

(Type of Test): Multiple choice

3. The record locator and confirmation code

Date Developed: Document No.

After reading this INFORMATION SHEET, YOU MUST be able to

GENERAL RESERVATION RULES

REMINDERS TO PREVENT AIR NOREC/REJECT BY AIRLINE

Date Developed: Document No.

ITINERARY AND PRICING DISPLAY

The PNR has 2 main components:

ITINERARY AND PRICING DISPLAY

Date Developed: Document No.

Date Developed: Document No.

FIVE CATEGORIES OF INTERNATIONAL AIRFARE

Date Developed: Document No.

INTERNATIONAL SALES INDICATORS

Date Developed: Document No.

(Type of Test): Enumeration

1-2. Two (2) main components of PNR

3-6. International Sales Indicators

7-11. Five (5) categories of International Airfare

12-15. The air tariff consists of

Date Developed: Document No.

After reading this INFORMATION SHEET, YOU MUST be able to

Central Reservation System (CRS)

Information commonly stored in a CRS are:

Roles of Reservation Systems:

Instant Reservation System (IRS)

 Is an advanced request for available space and services at sometimes in the

3 Methods of Flight Reservation:

1. Manual Reservations- direct contact with the supplier’s staff by mobile or