Assessment Profile TM

Candidate ID: 4990707

Candidate Name: Zaeem Baloch

Date: 12-Oct-2021

Assessment Name: Client Care + SQL Evaluation

Client Name: Contour Software

SCORE ANALYSIS

Beginner (0% - 39%)

Score: 66/ 103 Experienced (64%)
Intermediate (40% - 59%)
Time Taken:
Experienced (60% - 79%)
60 min 41 sec / 90 min
Proficient (80% - 100%)

Zaeem Baloch scored 64% and completed assessment in 67% of the alloted time

SECTION SCORE ANALYSIS

Beginner Intermediate Experienced Proficient

(0% - 39%) (40% - 59%) (60% - 79%) (80% - 100%)

Customer Service 84%

Language Skills 77%

Written Skills 49%

SQL & Database Skills 9%

Listening Skills 87%

SECTION SKILL ANALYSIS

Section 1: Customer Service

Total Score: 43/51 Negative Points: 0 Time Taken: 19 min 43 sec/35 min

Question Analysis:

Total Question: 44 Correct: 37 Wrong: 7 Skipped: 0 Not Answered: 0

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 Skills #Questions Skill Score

Cognitive Aptitude Test 10 9/10

Personality Test 10 6/10

IT Knowledge Test 17 16/17

Customer Service 7 12/14

Section 2: Language Skills

Total Score: 3.85/5 Time Taken: 3 min 32 sec/10 min

Question Analysis:

Total Question: 1 Skipped: 0 Not Answered: 0

Skills Percentage

Oral Fluency 54%

Vocabulary 100%

Section 3: Written Skills

Total Score: 4.377/9 Time Taken: 14 min 54 sec/15 min

Question Analysis:

Total Question: 3 Skipped: 0 Not Answered: 0

Skills Percentage i

Grammar 18%

Word Count 14%

Writing Tone 9%

Vocabulary 22%

Grammatical mistakes Usage

whitespace 5

typographical 1

misspelling 1

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Section 4: SQL & Database Skills

Total Score: 2/23 Negative Points: 0 Time Taken: 20 min /20 min

Question Analysis:

Total Question: 17 Correct: 2 Wrong: 8 Skipped: 0 Not Answered: 7

Skills #Questions Skill Score

SQL & Database Skills 17 2/23

Section 5: Listening Skills

Total Score: 13/15 Negative Points: 0 Time Taken: 2 min 30 sec/10 min

Question Analysis:

Total Question: 15 Correct: 13 Wrong: 2 Skipped: 0 Not Answered: 0

Skills #Questions Skill Score

Listening Skills 15 13/15

KNOW YOUR CANDIDATE BETTER

i
CEFR level

Vocabulary categorization (based on English Vocabulary Profile) This feature helps you to
categorize the words used by the candidate (in the Writing section) in terms of the Common
European Framework of Reference for Languages (CEFR) levels.

Level Types (%)

A1 63%

A2 12%

B1 7%

B2 9%

C1 4%

C2 0%

Unlisted 4%

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 i
Readability Score -11

It helps you to gauge the difficulty level of a written text. Higher the score, more easier to read. A
score between 60 to 70 is ideal for a business use-case.

Flesch Reading Ease -11

Linguistic Diversity The candidate is 16% linguistically diverse

iMocha analyzes the "metadiscourse markers" (connecting words and phrases) that helps us to
understand the linguistic diversity of the candidate.

Markers Usage
Hedge 1

Logical Connective 4

Person Marker 3

Relational Marker 3

Attitude Marker 1

Sequencing 1

Emphatic 1

DIFFICULTY LEVEL ANALYSIS

Level Number of Questions Correct Attempts Correctness

Easy 76 52 68.42 %

Medium 4 4 100 %

Hard 0 0 0%

PROCTORING ANALYSIS

Window Violation: 54
Time Violation: 1133 sec

121 images captured. Image violation detected in 0 images

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 QUESTION DETAILS

Question: #1 Type: Skill: Spoken English Status: Answered Result: Correct

AI-enabled Spoken
Evaluation

Level: Medium Time Taken: Score: 3.85 / 5 Window Violation: 0 times Time Violation: 0 sec
3 min 32 sec

Question #1
Please provide an introduction about yourself. Also, please elaborate on the reason/motivation for

you wanting to join Contour Software.

Answer:
 https://app.imocha.com/CandidateAnswer/36d7001d-8059-46a1-adf1-c63642d1720c.webm

Question: #2 Type: Skill: Written Skills Status: Answered Result: Correct

AI-enabled Written
Evaluation

Level: Medium Time Taken: Score: 1.3035 / 3 Window Violation: 4 times Time Violation:
4 min 8 sec 1 min 14 sec

Question #2
If a customer calls in and says that there is a dataset in a specific report which is missing, he/she

is expecting to see that data in that report. What do you do? (Please provide the series of

questions/steps which you will ask/follow to determine the case further)

Answer:

To start off
I am definitely Going to probe more questions regarding the Dataset in the report that is missing.
I'd start off with probing following questions :

1- Who does the ownership of that report belongs to?

2- Who is given the accessibility and permissions to edit that database?

3- When was that last seen by you?

4- Was Data gateway used?

And according to the answers provided determination would be made of the following case.

Question: #3 Type: Skill: Written Skills Status: Answered Result: Correct

AI-enabled Written
Evaluation

Level: Medium Time Taken: Score: 1.2495 / 3 Window Violation: 1 times Time Violation: 13 sec
6 min 34 sec

Question #3

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 You are on the Support team for a Services product company, and you have received the following

email from a customer: " I am very upset that you tech did not come to my home today at the

appointed time. I took time off from work, all for no reason! I was told that he should between 12:00

and 5:00 PM. He didn't get here until 5:45 PM. I could have just stayed at work since I normally get
home by 5:30 PM. This is not a good way to start my new service with you and I am already

considering to cancel the service order already". A quick check of the notes on the customer's

account shows that the tech was scheduled to arrive ideally between 12 PM to 5 PM, but didn't get

there until 5:45 PM because of heavy traffic resulting a car accident on one of the major crosstown

roadways. Please draft your response to this customer in an email.

Answer:

Hi Mr. Customer,

I am really sorry to hear what happened to you, I can definitely understand and relate to what you would
be feeling right now.
However,
I just had a thorough investigation over your case and came to find out that the Tech was supposed to
get to your place before 5 and he would have, But, unfortunately due to a car accident on the major
crosstown road he got late to reach at your place.
I do apologise for the inconvenience.
We will definitely be more cautious for the next time.

Thank you

Question: #4 Type: Skill: Written Skills Status: Answered Result: Correct

AI-enabled Written
Evaluation

Level: Medium Time Taken: Score: 1.824 / 3 Window Violation: 0 times Time Violation: 0 sec
4 min 12 sec

Question #4
Tell us about a recent issue you have needed to troubleshoot. (Please be descriptive and provide

steps taken to troubleshoot as well)

Answer:

The Recent Case of Troubleshooting was with one of the customer where I currently work, with his TV.

Customer had a Samsung TV. He called in to ask for help and to claim a new TV as he was having issues
with the TV where the TVs Sound would not go up or down with the remote as well as on the manual
buttons of the TV.

I started off with probing as much questions as i could to determine the external sources connected to
the device as well as the whole device setup.

TS Steps

1- Performed a Hard Reset on the TV / Soft power cyclle

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 2- Checked the Software Update

3- Removed any Input Connections

4- Checked Batteries of the Remote

5- Smart Hub Reset

6- Factory Reset

These are the steps that were performed and did resolve the issue

as the issue was with the software of the TV

Question: #5 Type: Descriptive Skill: Status: Answered Result: Wrong

SQL & Database Skills

Level: Easy Time Taken: Score: 0 / 1 Window Violation: 3 times Time Violation: 42 sec
2 min 9 sec

Question #5
What does UNION do? What is the difference between UNION and UNION ALL?

Answer:

Union combines two or more results into one.

The basic difference between Union and Union all is that :

UNION extracts the results of the specified query however the UNION all extracts all the queries.

Question: #6 Type: Descriptive Skill: Status: Answered Result: Wrong

SQL & Database Skills

Level: Easy Time Taken: Score: 0 / 2 Window Violation: 10 times Time Violation:
8 min 28 sec 5 min 50 sec

Question #6
You have a “Person” table below? Please write a query that returns records of all people born

before 1978.

Answer:

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 SELECT Last_Name, First_Name
FROM Person
WHERE DOB>1980;

Question: #7 Type: Descriptive Skill: Status: Answered Result: Wrong

SQL & Database Skills

Level: Easy Time Taken: Score: 0 / 1 Window Violation: 2 times Time Violation: 26 sec
1 min 7 sec

Question #7
What's the difference between a primary key and a unique key?

Answer:

The main Difference between a primary key and a Unique key is :

- Primary key Does not accept Null values while the unique Key does.

Question: #8 Type: Descriptive Skill: Status: Answered Result: Wrong

SQL & Database Skills

Level: Easy Time Taken: Score: 0 / 2 Window Violation: 2 times Time Violation:
4 min 15 sec 3 min 8 sec

Question #8
You have a “Person” table below? Please write a query to return records of those people whose Last

Name begin with H in the same table.

Answer:

SELECT LastName, FirstName, Address, CIty,DOB

FROM Person
WHERE LastName=N

Question: #9 Type: Descriptive Skill: Status: Answered Result: Wrong

SQL & Database Skills

Level: Easy Time Taken: 57 sec Score: 0 / 2 Window Violation: 0 times Time Violation: 0 sec

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 Question #9
You have a “Person” table below? Please write a query to return records of those people whose Last

Name begin with H in the same table.

Answer:

SELECT LastName,FirstName,Address,City,DOB
FROM Person
WHERE LastName=H

Question: #10 Type: Descriptive Skill: Status: Answered Result: Wrong

SQL & Database Skills

Level: Easy Time Taken: Score: 0 / 1 Window Violation: 2 times Time Violation: 36 sec
1 min 9 sec

Question #10
What is a Trigger? What are the types of Triggers?

Answer:

Trigger is something that fires on the basis of certain Condition.

Types of triggers :

Before Trigger

After Trigger

Question: #11 Type: Descriptive Skill: Status: Answered Result: Wrong

SQL & Database Skills

Level: Easy Time Taken: 44 sec Score: 0 / 1 Window Violation: 1 times Time Violation: 19 sec

Question #11
What is the Difference between SQL, MS SQL and MS SQL Server?

Answer:

SQL is a Language , MS Sql is something that is used by Just microsoft

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Question: #12 Type: Descriptive Skill: Status: Answered Result: Wrong
SQL & Database Skills

Level: Easy Time Taken: 2 sec Score: 0 / 1 Window Violation: 0 times Time Violation: 0 sec

Question #12
What is a Database?

Answer:

DA

Question: #13 Type: Descriptive Skill: Status: Not Answered Result: Wrong
SQL & Database Skills

Level: Easy Time Taken: 0 sec Score: 0 / 2 Window Violation: 0 times Time Violation: 0 sec

Question #13
You have a “Person” table below? Please write a query that lists the records of all people in this

table by youngest person first in the same table.

Answer:

Question: #14 Type: Descriptive Skill: Status: Not Answered Result: Wrong
SQL & Database Skills

Level: Easy Time Taken: 0 sec Score: 0 / 2 Window Violation: 0 times Time Violation: 0 sec

Question #14
We have 2 tables, Salesperson and Orders; we want to get the names of all salespeople that have

more than 1 order.

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 Answer:

Question: #15 Type: Descriptive Skill: Status: Not Answered Result: Wrong
SQL & Database Skills

Level: Easy Time Taken: 0 sec Score: 0 / 1 Window Violation: 0 times Time Violation: 0 sec

Question #15
Name a tablespace automatically created when you create a database.

Answer:

Question: #16 Type: Descriptive Skill: Status: Not Answered Result: Wrong
SQL & Database Skills

Level: Easy Time Taken: 0 sec Score: 0 / 1 Window Violation: 0 times Time Violation: 0 sec

Question #16
What actions can or cannot perform if you have FOREIGN KEY Integrity Constraints?

Answer:

Question: #17 Type: Descriptive Skill: Status: Not Answered Result: Wrong
SQL & Database Skills

Level: Easy Time Taken: 0 sec Score: 0 / 2 Window Violation: 0 times Time Violation: 0 sec

Question #17
You have 2 tables below. Using a Join, Please write a query that returns with the last names of all

the employees who work in Customer Service.

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Answer:

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