Empathy map

- Description of the scenario:

In several urban neighborhoods of Bogotá, where crime is a constant concern and police presence is limited, many residents
face similar situations. Recently, several students from the Universidad Santo Tomás have been victims of robberies on their
way home from university. Although complaints have been filed with the police, many residents feel that their concerns are not
taken seriously. There is a widespread sense of frustration and anger due to the perception that the authorities are not doing
enough to protect families and communities. As a result, many people fear for the safety of their loved ones and feel powerless
in the face of the situation.

What do they feel and think?

We are
There should be We are alone, constantly at
That all police We must do I want radical Complaint Security is
other ways to the police do not risk from the
officers are something about measures to be procedures are increasing in
contact the look after our moment we
corrupt it ourselves taken a waste of time this area.
police. security leave our That the police
The number of
homes. arrive after 20
the police
minutes when
station is by the
I am afraid to go I feel angry that the aggressor
pure ones. The police will out on the street I can't be calm That if you has already left.
not give you and there is no when my Resentment Fear Anger report them,
back all your one to look after children leave they try to
recovered me the house.
That, if the retaliate.
The reporting belongings. They have
policeman That they do not
process is very probably been
knows the do their job
long and paid not to come
accused, he efficiently
tedious. That the police,
only scares him
Not all police despite
away.
There is a mafia officers do not complaints, let They only make
in the police do their job. them go free rounds
You are wasting after a few days. They write down sporadically.
They are vulgar There is a lot of
Why are you your time, they all the They use their
and there is crime in
going to report will still release complaint, weapon
harassment of motorized
them? it register it and inappropriately
women in police vehicles That they are
stations. then never
They earn too very abusive to follow it up
The police do
much for what innocent people They do their
nothing
they do The police The police and "nice" to the job reluctantly
They only If you have a
don't care themselves real culprits.
pretend, but in police relative, They are always
about you are thieves. They do not
reality they do they let you go questioned for
have a service
not pay attention free. corruption
If you want them attitude
to you. The phone
to look for
They have to They resign You must have They are out of
thieves, they numbers they
see you With or without
ask you to pay themselves and give are just for a contact in the shape, they can
bleeding before police, it's the
for their do not the sake of it, police in order to only walk so far.
They are idle, they will listen to same situation.
gasoline. denounce they never get justice
they are too lazy you They commit
to go out and answer.
abuses of power
look for the
police. Deep activities There are
Technological They hire For a cell phone
I don't know the to be able to They make intermediaries
I don't want to measures private security the police will I don't want to
number of the count resources neighborhood who make the
report should be for certain not attend to denounce
police station such as meetings local police take
implemented streets you.
cameras, etc longer to arrive.

What do they say and do?

Pains Solutions

When I go out Insecurity I worry about The feeling of The lack of Walk in groups if Try not to Plan your routes Be aware of your
on the street, I I can't help but lighting, display in advance and surroundings
makes me feel being a victim of insecurity keeps You should not possible, walk
feel a lump in my feel alert and increases my expensive choose well-lit and the people
vulnerable when robbery or me from going take your phone accompanied by
throat, I never afraid when I am anxiety when jewelry or other roads that are around you as
I walk alone at violence in the to certain areas out on the street friends or family
know what will in public places walking on the items that might well traveled by you walk down
happen. night. streets of the city. members.
streets. attract attention. other people. the street.