ATTITUDE & JOB

SATISFACTION
 Attitudes
Evaluate statements (either favorable
or unfavorable) concerning objects
people or events.

Attitudes
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 1 2

UNDERSTANDING
What are the main How consistent are

Attitude
components of attitudes?
attitudes?

3 4

Does behavior always What are the major job

follow after attitudes? attitudes?

5 6

How are employee What is the importance

attitudes measured? of attitudes to
workplace diversity?

Attitudesgy
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 COMPONENTS OF ATTITUDES
Affective components of an attitude
The feelings and emotions a person
has toward an object or person.

Behavioral components of an attitude

The actions and intentions a person
has with respect to an object or
person.

Cognitive components of an attitude

The beliefs and knowledge a person
has about an object or person.

Attitudes
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COGNITIVE
Dissonance
Any incompatibility between two or more attitude or between behavior or
attitudes.
Individuals seek to reduce this gap or dissonance

Determinants in coping dissonance proposed by Festinger:

Importance of the elements creating the dissonance
Influence the individual believes he/she has the elements
Rewards that may be involved in dissonance.

Attitudes
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 MEASURING THE A-B RELATIONSHIP
MODERATING VARIABLES:
Importance of attitude
Specify of the attitude
Accessibility of the attitude
Social pressure on the individual
Direct experience with the
attitude
Attitude
ANDALES
SELF - PERCEPTION THEORY
Self - perception argues that
attitudes are used after the
fact to make sense out of an
action that has already
occurred rather than as
devices that precede and
guide action.
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 MajorJob
JOB SATISFACTION
an unquantifiable metric, is defined as a positive emotional response you
experience when doing your job or when you are present at work.

ATTITUDES
is the level of contentment employees feel with their job.

JOB INVOLVEMENT
also referred to as job participation

is the degree to which an employee identifies with their work, actively

participates in it, and derives a sense of self-worth from it.

Attitudes
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 ORGANIZATIONAL COMMITMENT MajorJob
The degree to which an employee identifies with particular
organization and its goal and wishes to maintain membership
in the organization.
ATTITUDES
Three separate dimensions:

Affective commitment
Continuance commitment
Normative commitment

Attitudes
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 Other Job
PERCEIVED ORGANIZATIONAL SUPPORT (POS)
The degree to which employees believe the organization
values their contribution and cares about their well - being.

ATTITUDES
EMPLOYEE ENGAGEMENT

an individual’s involvement with, satisfaction with, and

enthusiasm for the work they do.

Attitudes
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ATTITUDE Survey
Eliciting responses from employees through
question on how they feel about their jobs, work
groups, supervisor, and organization.

Attitudes
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ATTITUDES AND
Work Diversity
Training activities that can reshape employee
attitudes concerning diversity:

Participating in diversity Volunteer work in

training that provides for community and social
self - evaluation and group serve centers with
discussion. individuals of diverse
backgrounds.

Attitudes
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JOB SATISFACTION
A positive feeling about one job’s resulting from an
evaluation of its characteristics.

Job Search Strategy

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MEASURING JOB
Satisfaction SINGLE GLOBAL RATING SUMMATION SCORE

The single, global rating method is nothing more than

asking individuals to respond to one question such as; all identifies key elements in a job ,individual is then
things considered, how satisfied are you with your job?
asked to rate on a sacles

Job Search Strategy

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 SATISFACTION in jobs
.What appears well is not be well!!
.Pay alone does not bring hihger satisfaction level.
.Higher skills ,Control, Greater responsibilities ,
Interest etc all have share in satisfaction
.Productivity enhancement ,strict deadines overload
of work etc contribute to low satisfaction level

Job Search Strategy

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THE IMPACT OF DISSATISFIED/SATISFIED
EMPLOYEES ON THE WORKPLACE EXIT
Dissatisfaction expressed through
behavior directed toward leaving the
organization.
VOICE
Dissatisfaction expressed through
active and constructive attempts to
improve condition.

LOYALTY
Dissatisfaction expressed by
passively waiting for condiion to
improve.
NEGLECT
Dissatisfaction expressed through
alowing conditon to worsen.

Job Search Strategy

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SATISFACTION AND
Productivity
Diane Jae A Anunciado

Satisfied workers are more

productive workers are more Worker productivity is higher in
satisfied organization with more satisfied
workers

Satisfaction : individual productivity

Satisfaction :organization
productivity

Job Search Strategy

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 JOB SATISFACTION &ORGANIZATIONAL
CITEZENSHIP BEHAVIOR (OCB)
*

Job Search Strategy

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 JOB SATISFACTION AND
CUSTOMER SATISFACTION

Job Search Strategy

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 JOB SATISFACTION &
ABSENTEEISM

Job Search Strategy

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ANUNCIADO
 JOB SATISFACTION &
TURNOVER
Job Search Strategy
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ANUNCIADO
 JOB SATISFACTION &
WORKPLACE DEVIANCE

Job Search Strategy

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ANUNCIADO
THANK
You