Professional Documents
Culture Documents
Construction Submittals
1 Dr.Yasser Elfahham
Communication Management
2 Dr.Yasser Elfahham
Effective communication requires using the right tools
3 Dr.Yasser Elfahham
There are 12 characteristics of good communication, which are as follows:
1. Clarity: The information must be clear to the receiver. Such ambiguous and
subjective terms as "as soon as possible," "good performance," and " changes must
be authorized by a responsible person " should be avoided. Acronyms and
abbreviations must not be used in the contract unless they are identified in the
contract, or they are standard in the industry. Terms to designate future time, such
as "tomorrow," "e Tuesday," or "4 days later," should be accompanied by a date.
The speaker or writer must make sure that the listener or reader understands exactly
what is meant. Technical terms can be used only with people who have a
compatible technical background and can understand them. In communication, a
clear title is important, especially e-mail and submittals.
2. Simplicity. Simplicity helps to improve understanding. If the information can be
efficiently conveyed in one sentence, two sentences or a paragraph should not be
used. The contract may contain phrases that may not be easy for a layperson to
understand because of their legal nature. Project team members should use simple
language in their communications.
4 Dr.Yasser Elfahham
3. Accuracy: Professional communication must be accurate, objective, and update.
Personal opinion and subjective statements should be limited and clear labeled as
such. For example, the project manager should not say, "I don think the project is
behind schedule, although we have a negative float of days on the critical path."
However, the project manager may say, "Despite the fact that the project is behind
schedule by 20 days, I believe we can finish on time with a recovery plan.“ When
you are quoting information, such as prices and professional opinion, you should
include all relevant information (specific description, quantity, name of salesperson,
date, length , etc.). Communications must be up to date in today's business world. F
example, "general conditions" of a company's contracts may have be written years
earlier, and its technical specifications may have become obsolete.
4. Timeliness. Many issues have deadlines and/or a critical schedule. If such
information is not communicated in a timely manner, it will loss its value and may
lead to negative consequences.
5 Dr.Yasser Elfahham
5. Preciseness and relevance to the subject. Providing too much or irrelative
information may be confusing. some engineers copy and paste information from the
drawings and specifications of previous projects, although many sections, details, or
paragraphs are not pertained to the current project.
6. Legibility. Some people have handwriting that is illegible or difficult to read.
Legibility also includes "readability whether on paper, on the computer screen, on
the projection screen, or on presentations.
7. Proper support tools (pictures, tables, charts, statistics, etc.): The old saying, "A
picture is worth a thousand words," proves to be true where anyone can understand
them. Photos, Videos, Animations, Tables, flowcharts, Bar charts, organizational
charts, and so forth are also helpful in information.
8. Proper level of detail. The communicator must balance the amount of information
being given in an intelligent way. Giving insufficient information or information that
is too abstract may not convey the whole picture clearly, in which case, one of two
situations' results: either the information recipient must contact the source to clarify
the information, which takes time and perhaps causes aggravation, or the recipient
must make assumptions to "fill in the blanks," which may lead to wrong
conclusions. The more concise the information is, the better the chance the recipient
will read it. one good idea is to include an abstract or a brief summary paragraph
about the issue before providing the details.
6 Dr.Yasser Elfahham
9. Good organization and formality. Good organization implies sorting and organizing
the information so that it is easy for the viewer to read, follow, and retrieve. Formality
means following the company's procedures, including the use of standard forms. It
aims at facilitating reading, searching, storing and retrieving information.Several
software packages, such as Primavera Contract Manager (Oracle Primavera Systems,
Inc., Bala Cynwyd, Pennsyl vania), Prolog Manager (Meridian Project Systems,
Folsom, California), and Project Management (Timberline, Beaverton, Oregon), were
developed to help organize project documentation and communication.
10. Conformance to industry standards. As the world grows smaller, the construction
industry is trying to find a common language. Many specifications, codes, and
international standards have to be followed. Especially when communicating on
international levels
11. Retrievable and transformable (from one form to another): that can be
accomplished using computers, platforms, database. We are no longer in the age of
basements full of boxes and file cabinets that contain information.
7 Dr.Yasser Elfahham
Contractor – Consultant relation
Construction Submittals
ﻣﺴﺘﻨﺪات اﻟﺘﻨﻔﯿﺬ
Introduction
ﻣﺴﺘﻨﺪات اﻟﺘﻨﻔﯿﺬ ﻓﻲ ھﻨﺪﺳﺔ اﻟﺘﺸﯿﯿﺪ ھﻲ ﺗﻠﻚ اﻷﻋﻤﺎل اﻟﻮرﻗﯿﺔ واﻟﻤﺴﺘﻨﺪات واﻟﻤﺮاﺳﻼت واﻟﺒﯿﺎﻧﺎت اﻟﺘﻲ ﯾﺘﻢ
ﻣﺪاوﻟﺘﮭﺎ ﺑﯿﻦ أطﺮاف اﻟﻤﺸﺮوع اﻟﻤﺨﺘﻠﻔﺔ أﺛﻨﺎء اﻟﺘﻨﻔﯿﺬ ﻟﺘﺤﻘﯿﻖ ﺗﻮاﺻﻞ ﺟﯿﺪ ﺑﯿﻦ ﻓﺮﯾﻖ اﻟﻤﺸﺮوع واﻟﺴﻤﺎح
ﺑﺈدارة ﺟﯿﺪة ﻟﻠﻤﺸﺮوع وﺗﻘﻠﯿﻞ اﻟﻨﺰاﻋﺎت اﻟﻤﺤﺘﻤﻠﺔ وإﺛﺒﺎت ﺣﻘﻮق وواﺟﺒﺎت ﻛﻞ طﺮف ﻓﻲ اﻟﻤﺸﺮوع ﻣﻤﺎ
ﯾﺤﻘﻖ أھﺪاف اﻟﻤﺸﺮوع.
اﺛﻨﺎء ﺗﻨﻔﯿﺬ اﻟﻤﺸﺮوع ﯾﺤﺘﺎج أطﺮاف اﻟﻤﺸﺮوع اﻟﻲ اﺟﺮاء ﻣﺮاﺳﻼت ﻣﺨﺘﻠﻔﺔ ﺳﻮاء ﻻﻋﺘﻤﺎد او اﺳﺘﻼم
اﻻﻋﻤﺎل واﻟﻤﻮاد او اﺳﺘﻔﺴﺎرات او إﻋﻄﺎء ﺗﻌﻠﯿﻤﺎت او اﺟﺘﻤﺎﻋﺎت وﻏﯿﺮھﺎ ﺑﮭﺪف ﺗﺤﻘﯿﻖ ﺗﻮاﺻﻞ ﺟﯿﺪ ﺧﻼل
اﻟﻤﺸﺮوع .وﻏﺎﻟﺒﺎ ﺗﺘﻢ ھﺬه اﻟﻤﺮاﺳﻼت ﺑﺸﻜﻞ ﻣﻜﺘﻮب ﺑﮭﺪف ﺗﻮﺛﯿﻖ اﻻﺣﺪاث وﺿﻤﺎن اﻟﺤﻘﻮق .وﯾﺠﺐ ان
ﺗﺤﻤﻞ ﻛﻞ اﻟﻤﺮاﺳﻼت اﺳﻢ وﺑﯿﺎﻧﺎت اﻟﻤﺸﺮوع واﻷطﺮاف اﻟﻤﺸﺎرﻛﺔ ﻓﯿﮫ وﻛﺬﻟﻚ اﻟﺘﻮﻗﯿﻌﺎت واﻻﺧﺘﺎم واﻟﻠﻮﺟﻮ
وﺗﺄﺧﺬ ﺷﻜﻞ ﻣﻌﯿﻦ ﻓﻲ ﻛﻞ ﻣﺸﺮوع.
“You come back from lunch and find a pile of submittals waiting
8 Dr.Yasser Elfahham …”for you
Submittal Log / Register
Submittal log is a register which lists in detail all the submittals required
on the project with their templates and forms. The project engineer often
does this job.
A) Construction Submittals from contractor to consultant
)1) Daily Report (DR
اﻟﺘﻘﺮﯾﺮ اﻟﯿﻮﻣﻲ :ھﻮ ﺗﻘﺮﯾﺮ ﯾﻮﻣﻲ ﻣﻔﺼﻞ ﯾﻘﺪﻣﺔ اﻟﻤﻘﺎول أو ﻣﮭﻨﺪس اﻟﺘﻨﻔﯿﺬ إﻟﻲ اﻹﺳﺘﺸﺎري
ﯾﻮﺿﺢ ﻓﯿﺔ ﻗﻮة اﻟﻌﻤﺎل وﻋﺪد وﺗﻔﺎﺻﯿﻞ اﻟﻤﻌﺪات اﻟﻤﻮﺟﻮدة ﺑﺎﻟﻤﻮﻗﻊ واﻟﻤﻮاد وﻛﻤﯿﺎﺗﮭﺎ وﺗﺤﺪﯾﺪ ﺗﻘﺪم
اﻟﻌﻤﻞ ﺑﺎﻟﻤﻮﻗﻊ واﻷﻋﻤﺎل اﻟﻤﻨﻔﺬة و ﻛﻞ ﻣﺎ ﺣﺪث ﺑﺎﻟﻤﻮﻗﻊ .وﯾﻘﻮم اﻹﺳﺘﺸﺎري ﺑﺈﻋﺘﻤﺎدة ﯾﻮﻣﯿﺎ ً.
)2) Inspection Request (IR
طﻠﺐ اﺳﺘﻼم أﻋﻤﺎل :ﯾﻘﺪﻣﮫ اﻟﻤﻘﺎول أو ﻣﮭﻨﺪس اﻟﺘﻨﻔﯿﺬ إﻟﻲ اﻹﺳﺘﺸﺎري ﻟﯿﻄﻠﺐ ﻣﻨﺔ ﻓﺤﺺ
وإﺳﺘﻼم وإﻋﺘﻤﺎد ﻣﺎ ﺗﻢ ﺗﻨﻔﯿﺬه ﻣﻦ أﻋﻤﺎل و ﻟﯿﺼﺮح ﻟﺔ اﻟﺒﺪء ﻓﻲ اﻟﺒﻨﻮد اﻟﺘﺎﻟﯿﺔ .وإذا اﻛﺘﺸﻒ
اﻹﺳﺘﺸﺎري وﺟﻮد ﻋﯿﻮب أو ﻋﺪم ﻣﻄﺎﺑﻘﺔ ﻟﻠﻤﻮاﺻﻔﺎت ﻟﻠﺒﻨﻮد اﻟﻤﻨﻔﺬة ﻓﺈﻧﮫ ﯾﻜﺘﺐ ذﻟﻚ ﻓﻲ ﻣﺤﻀﺮ
اﻹﺳﺘﻼم ﻟﯿﻘﻮم اﻟﻤﻘﺎول ﺑﻌﺪ ذﻟﻚ ﺑﺈﺻﻼح اﻟﻌﯿﻮب واﻟﻌﺮض ﻋﻠﻲ اﻹﺳﺘﺸﺎري ﻣﺮة أﺧﺮي.
وﯾﺠﺐ ان ﯾﺘﻢ ارﻓﺎق اﻟﻤﺴﺘﻨﺪات اﻻﺗﯿﺔ ﻣﻊ طﻠﺐ اﻋﺘﻤﺎد اﻟﻤﻮاد اﻟﺨﺎم ﻣﺜﻞ اﻟﺤﺪﯾﺪ وﻟﻮازم
اﻟﻜﮭﺮﺑﺎء واﻷدوات اﻟﺼﺤﯿﺔ واﻷﺟﮭﺰة وﺗﺸﻤﻞ اﻵﺗﻲ:
Product Data
Test Reports
Design Data
Re-submittal
Shop drawings
Samples
)4) Request for Information (RFI
اﻻﺳﺘﻔﺴﺎرات :ﯾﻘﺪم ﻣﻦ أﺣﺪ أطﺮاف اﻟﻤﺸﺮوع ﻟﻠﻄﺮف اﻵﺧﺮ ﻟﻼﺳﺘﻔﺴﺎر ﻋﻦ ﺷﻲء أو طﻠﺐ أي
ﻣﻌﻠﻮﻣﺔ.
5) Invoice
ﻣﺴﺘﺨﻠﺺ اﻟﻤﻘﺎول ﻋﻦ اﻻﻋﻤﺎل اﻟﺘﻲ ﻧﻔﺬھﺎ وﺗﻢ ﺗﺴﻠﯿﻤﮭﺎ ﻣﻄﺎﺑﻘﺔ ﻟﻠﻤﻮاﺻﻔﺎت
10 Dr.Yasser Elfahham
6) Method statement
طﺮﯾﻘﺔ اﻟﺘﻨﻔﯿﺬ :ھﻮ ﻛﺘﺎب ﯾﻮﺿﺢ ﺧﻄﻮات ﺗﻨﻔﯿﺬ اﻟﻤﺸﺮوع واﻟﻤﻌﺪات اﻟﻤﺴﺘﺨﺪﻣﺔ وطﺮق اﻟﺘﻨﻔﯿﺬ
ﻟﻠﺒﻨﻮد اﻟﻤﺨﺘﻠﻔﺔ وﻗﺪ ﯾﺤﺘﻮي ﻋﻠﻲ ﺻﻮر ﺗﻮﺿﺢ ﻛﻞ ﻣﺮﺣﻠﺔ .وﺣﺪﯾﺜﺎ ً ظﮭﺮت اﻟﺒﺮاﻣﺞ اﻟﺘﻲ ﺗﺪﻋﻢ
ﺗﻜﻨﻮﻟﻮﺟﯿﺎ BIMﺣﯿﺚ ﯾﺘﻢ ﻋﻤﻞ ﻧﻤﻮذج ﺣﺮﻛﻲ Animation Modelﯾﻮﺿﺢ ﻛﯿﻔﯿﺔ ﺗﻨﻔﯿﺬ
اﻟﻤﻨﺸﺄ .وﯾﻘﻮم اﻟﻤﻘﺎول ﺑﺈﻗﺘﺮاح طﺮﯾﻘﺔ ﺗﻨﻔﯿﺬ اﻟﻤﺸﺮوع ﺛﻢ ﯾﻌﺮﺿﮭﺎ ﻋﻠﻲ اﻹﺳﺘﺸﺎري ﻟﻺﻋﺘﻤﺎد ﻗﺒﻞ
ﺑﺪء اﻟﻌﻤﻞ.
7) Schedule Update
ﺗﺤﺪﯾﺚ اﻟﺒﺮﻧﺎﻣﺞ اﻟﺰﻣﻨﻲ :ﯾﻘﻮم اﻟﻤﻘﺎول ﺑﺘﺤﺪﯾﺚ اﻟﺒﺮﻧﺎﻣﺞ اﻟﺰﻣﻨﻲ ﻟﻠﻤﺸﺮوع Baseline
Scheduleﻛﻞ ﻓﺘﺮة ﻣﺘﻔﻖ ﻋﻠﯿﮭﺎ )ﺷﮭﺮ ﻣﺜﻼ ً( ﺑﺈﺳﺘﺨﺪام أﺣﺪ ﺑﺮاﻣﺞ إدارة اﻟﻤﺸﺮوﻋﺎت ﻣﺜﻞ
ﺑﺮﻧﺎﻣﺞ اﻟﺒﺮﯾﻤﺎﻓﯿﺮا وذﻟﻚ ﺑﺘﻌﺪﯾﺪ اﻟﺒﻨﻮد اﻟﻤﻨﻔﺬة ﻣﻦ ﺣﯿﺚ اﻟﺰﻣﻦ واﻟﻜﻤﯿﺔ واﻟﺘﻜﻠﻔﺔ ﺛﻢ ﯾﺮﺳﻞ
اﻟﺒﺮﻧﺎﻣﺞ اﻟﻤﻌﺪل Updated Scheduleﻟﻺﺳﺘﺸﺎري ﻟﻺﻋﺘﻤﺎد.
)8) Progress Report (PR
ﺗﻘﺮﯾﺮ ﺗﻘﺪم اﻟﻌﻤﻞ :ﯾﻘﺪﻣﮫ اﻟﻤﻘﺎول أو ﻣﮭﻨﺪس اﻟﺘﻨﻔﯿﺬ إﻟﻲ اﻹﺳﺘﺸﺎري ﻟﯿﻮﺿﺢ ﻟﮫ اﻷﻋﻤﺎل اﻟﻤﻨﻔﺬة
ﺣﺘﻲ ﺗﺎرﯾﺨﮫ وﻧﺴﺐ اﻹﻧﺠﺎز وﺧﻼﻓﺔ.
9) Work Completion Notice
اﺧﻄﺎر ﯾﺮﺳﻠﮫ اﻟﻤﻘﺎول ﻟﻼﺳﺘﺸﺎري ﻹﺧﺒﺎره ان اﻻﻋﻤﺎل ﻗﺪ ﺗﻢ إﻧﺠﺎزھﺎ وﺟﺎھﺰة ﻟﻠﺘﺴﻠﯿﻢ
11 Dr.Yasser Elfahham
10) Notice to Claims
إﺷﻌﺎر /إﺧﻄﺎر ﺑﻤﻄﺎﻟﺒﺔ :ﻋﻨﺪ ﺣﺪوث ﻣﺸﻜﻠﺔ ﺳﺒﺒﮭﺎ أﺣﺪ أطﺮاف اﻟﻤﺸﺮوع ﻓﺈن اﻟﻄﺮف اﻷﺧﺮ
ﯾﺮﺳﻞ ﺧﻄﺎب إﺧﻄﺎر ﻟﻠﻄﺮف اﻟﻤﺘﺴﺒﺐ ﯾﺼﻒ ﻓﯿﮫ اﻟﻤﺸﻜﻠﺔ وﯾﻮﺿﺢ ﻛﯿﻒ أﻧﮫ ﻣﺴﺘﺤﻖ ﻟﺘﻌﻮﯾﺾ
زﻣﻨﻲ أو ﻣﺎدي أو ﻛﻼھﻤﺎ .وﯾﺠﺐ أن ﯾﺮﻓﻖ ﺑﺎﻹﺧﻄﺎر اﻟﻤﺴﺘﻨﺪات اﻟﺘﻲ ﺗﺜﺒﺖ أھﻠﯿﺘﮫ ﻟﮭﺬه اﻟﻤﻄﺎﻟﺒﺔ
supporting documents
11) Claim
اﻟﻤﻄﺎﻟﺒﺔ :ﯾﻘﺪﻣﮭﺎ اﻟﻄﺮف اﻟﻤﺘﻀﺮر ﻟﻠﻄﺮف اﻵﺧﺮ ﻟﻄﻠﺐ وﻗﺖ إﺿﺎﻓﻲ أو ﺗﻌﻮﯾﺾ ﻣﺎدي ﻟﻤﺎ ﻟﺤﻖ
ﺑﮫ ﻣﻦ أﺿﺮار ﻧﺘﯿﺠﺔ ﺳﺒﺐ ﻣﺎ .ﻓﻤﺜﻼ ً إذا ﺗﺄﺧﺮ اﻟﻤﺎﻟﻚ ﻋﻦ ﺻﺮف ﻣﺴﺘﺤﻘﺎت اﻟﻤﻘﺎول اﻟﻤﺎﻟﯿﺔ ﻓﺈن
ﻟﻠﻤﻘﺎول اﻟﺤﻖ ﺑﻌﻤﻞ ﻣﻄﺎﻟﺒﺔ ﻣﻦ اﻟﻤﺎﻟﻚ.
)12) Pouring Request (PR
طﻠﺐ ﺻﺐ ﺧﺮﺳﺎﻧﺔ ﯾﻘﺪﻣﮫ اﻟﻤﻘﺎول ﻟﻺﺳﺘﺸﺎري ﺑﻌﺪ ﺗﺴﻠﯿﻢ اﻟﺸﺪات واﻟﺤﺪﯾﺪ ﻟﻼﺳﺘﺸﺎري
ﻻﺣــــﻆ :ﻛﻞ اﻟﻤﺴﺘﻨﺪات واﻟﻤﺮاﺳﻼت اﻟﺴﺎﺑﻘﺔ ﯾﺠﺐ أن ﺗﻜﻮن ﺗﺤﻤﻞ اﺳﻢ وﺑﯿﺎﻧﺎت اﻟﻤﺸﺮوع وﺑﮭﺎ
ﺗﺎرﯾﺦ .وﻣﺨﺘﻮﻣﺔ ﺑﺨﺎﺗﻢ اﻟﺠﮭﺔ اﻟﻤﺮﺳﻠﺔ وﻣﻮﻗﻊ ﻋﻠﯿﮭﺎ وﯾﺠﺐ أن ﺗﻜﻮن ﺑﻨﻔﺲ اﻟﺼﯿﻐﺔ اﻟﻤﺘﻌﺎرف
ﻋﻠﯿﮭﺎ ﻓﻲ اﻟﻤﺸﺮوع وﻟﮭﺎ ﻧﻔﺲ ال Formatاﻟﻤﻨﺼﻮص ﻋﻠﯿﺔ ﻓﻲ اﻟﻌﻘﺪ وﻗﺪ ﺗﻜﻮن ھﺬه اﻟﻤﺮاﺳﻼت
ورﻗﯿﺔ أو ﻋﻦ طﺮﯾﻖ اﻟﻔﺎﻛﺲ أو ﻋﻦ طﺮﯾﻖ اﻟﺒﺮﯾﺪ اﻹﻟﻜﺘﺮوﻧﻲ واﻟﺬي ﯾﻜﻮن ﻣﻮﺿﺢ ﺑﺎﻟﻌﻘﺪ وﯾﺴﻤﻲ
Official Email
12 Dr.Yasser Elfahham
ﻻﺣﻆ ان أي طﻠﺐ اﻋﺘﻤﺎد او ﻓﺤﺺ
ﯾﻘﺪﻣﮫ اﻟﻤﻘﺎول ﻟﻼﺳﺘﺸﺎري ﯾﻜﻮن ﺑﮫ
ﺟﺰء ﻋﻠﻮي وﺟﺰء ﺳﻔﻠﻲ.
اﻟﺠﺰء اﻟﻌﻠﻮي ﺑﮫ ﻣﻌﻠﻮﻣﺎت ﻋﻦ اﻟﻄﻠﺐ
اﻟﻤﻘﺪم وﻧﻮع اﻟﻤﺎدة اﻟﻤﻄﻠﻮب اﻋﺘﻤﺎدھﺎ
وﺧﻼﻓﺔ.
اﻟﺠﺰء اﻟﺴﻔﻠﻲ ﺧﺎص ﺑﺮد اﻻﺳﺘﺸﺎري
ﻋﻠﻲ اﻟﻄﻠﺐ .وﯾﻜﻮن اﻟﺮد واﺣﺪ ﻣﻦ ارﺑﻊ
ﺣﺎﻻت ﻛﻤﺎ ﻓﻲ اﻟﻤﺜﺎل:
.1ﻣﻘﺒﻮل
.2ﻣﻘﺒﻮل ﻣﻊ وﺟﻮد ﻣﻼﺣﻈﺎت
.3ﯾﻌﺎد ﺗﻘﺪﯾﻢ اﻟﻌﯿﻨﺔ ﻣﺮة اﺧﺮي ﺑﻌﺪ
ﺗﻼﻓﻲ اﻟﻤﻼﺣﻈﺎت
.4ﻣﺮﻓﻮض
ﻣﺴﺘﻨﺪ ﯾﻘﺪﻣﮫ اﻻﺳﺘﺸﺎري ﻟﻠﻤﻘﺎول ﻟﻜﺘﺎﺑﺔ ﻣﻼﺣﻈﺎﺗﮫ ﻋﻠﻲ اﻟﻤﺮﻓﻘﺎت أو اﻟﻌﯿﻨﺎت أو اﻟﺮﺳﻮﻣﺎت أو
اﻟﻜﺘﺎﻟﻮﺟﺎت اﻟﻤﻘﺪﻣﺔ ﻣﻦ ﻗ ِﺒﻞ اﻟﻤﻘﺎول ﻟﻼﻋﺘﻤﺎد.
11) Hand out documents request
طﻠﺐ اﻻﺳﺘﺸﺎري ﻣﻦ اﻟﻤﻘﺎول ﺗﺠﮭﯿﺰ ﻣﺴﺘﻨﺪات ﺗﺴﻠﯿﻢ اﻟﻤﺸﺮوع )– as built drawings
– training certificatesاﺧﺘﺒﺎرات – ﺷﮭﺎدات ﺿﻤﺎن – ﻛﺘﺎﻟﻮﺟﺎت (..
ﻻﺣﻆ اﻧﮫ ﺑﻌﺪ ﻋﻤﻞ اﻟﺘﺴﻠﯿﻢ اﻻﺑﺘﺪاﺋﻲ ﻟﻠﻤﺸﺮوع ﯾﻘﻮم اﻟﻤﻘﺎول ﺑﺘﻘﺪﯾﻢ اﻟﻤﺴﺘﺨﻠﺺ اﻟﺨﺘﺎﻣﻲ.
17 Dr.Yasser Elfahham
Templates
18 Dr.Yasser Elfahham
Questions ?
19 Dr.Yasser Elfahham