Ivonne Aylen Castillo

Address: Panama City, Panama

Cellphone: +507 6630-0794
Email: i.von50@hotmail.com
Date of birth: October 5, 1998

Profile Summary
Good communication and problem-
Professional Experience
solving skills to bring a positive
change to any working environment. DHL Express Panama - Point of Sales Executive
Proactive, creative, collaborative,
Panama City/Panama
with teamwork skills and organized.
Nov. 2022 – Nov.2023
Responsible of ……
Language competencies
 Generate sales in various Service Points by executing strategies
Spanish (Native)
and providing advice to clients on exports, imports as well as
English (Advanced)
the logistics and customs procedures.
Italian (Intermediate)
 Ensure the control and verification of the flow of shipments
according to the item by merchandise classification.
Skills  Preparation of financial reports (product, consumer, category,
rates) and monitoring monthly sales.
Accurate, hardworking, and
 Management of client portfolio databases, searching for
honest person with good
opportunities, quoting and following up on sales closures.
management of Application
 Comply with the surrender of cash funds assigned daily,
programs like: completing the necessary cash forms (cash surrender, card
Excel (Intermediate), payments and Boucher of deposits...)
Power BI (Intermediate),  Effectively communicate the information required for the
Python (Beginner). management and completion of the various customs
procedures.
Database programs: Oracle-JDE
Edwards (Beginner).
Internship at Marcos Gelabert International Airport,
Operations Department.
Panama City/Panama
Nov. 2021 – Feb. 2022
Responsible of ……

Perform the work of an operations officer, responsible for

supervising and controlling (with the help of a supervisor) all
movements on the air and ground sides. It was responsible for
coordinating air activities, optimizing the execution and dispatch
of aircraft from takeoff to landing.
Professional Experience
Quality Control Assistant - Linde Panama
Panama City/Panama
Jan. 2021- Sep. 2021
Responsible of ……

• Responsible for the registration and movement of industrial cylinders in the distribution process to
customers.
• Analysis of the movements of the inventory system to detect errors, make corrections and improve product
entry and exit processes.
• Responsible for updating the general balance of clients according to the product consumed.
• Responsible for entering the purchase of new cylinders into the system, as well as the disposal processes
and inventory transfers to other branches.
• Creation and modification of the database with details of the customer portfolio and their recorded
consumption.

Best Buy Canada Customer Service Agent

Panama City/Panama
Nov. 2019 – Feb. 2020
Responsible of ……

• Responsible for managing incoming and outgoing calls for products available online and in store.
• Provide a quick and satisfactory solution to customer queries.
• Document and update consumer records and requests.
• Provide information on monitoring, new products and their guarantee.

Education
Oct. 2023: Master’s in Project Management UMECIT Panama (in progress)

Jul. 2022: University Studies in Airport Operations Engineering in the University of Panama (completed)

Courses
 Rutgers University Supply Chain Management, Online Course (2021)
 Power BI Data Analytics y Business Intelligence (2022)
 Google Project Management Certification (in progress)

Job Reference
Yaneth Wong - Jefa en Linde Panamá 6470-3308