MEGHA ANAND

SPANISH LANGUAGE EXPERT

Qualified professional Spanish language Expert. Aim to build a strong career as a

Spanish language expert in a challenging and progressive environment where my
skills and expertise utilized effectively.

Experience
TATA CONSULTANCY SERVICES (Apr 2019 - Present)
Senior Associate- Spanish Expert (Bllomberg LLC.)
Tools Application in use- JIRA
Contact Process associates monitor and improve production process for manufacturing companies.
Access the effectiveness of existing process systems.
Phone Collecting data from the source and updating on portalCollecting data from the source and
updating on portal..
+91 9643102589 Serach for stories where the project is planned,when it is under construction when it is
opening and when it is shut down.
Email
meghaanand121@gmail.com Senior Accounts Payable Associate - Spanish Expert (IQVIA)

Address Tools Application in use- SAP

Mumbai, India Vendor Management
Posting of invoices in SAP.
Vendor Management

Education Creation of a new vendor in SAP.

B1.1 Level from Instituto
Cervantes Delhi, Embassy of
Spain.
Diploma in Spanish language
from Daulat Ram college
Delhi University
Bachelors in Commerce from
Delhi University
Reviewing of proper documents for vendor creation.
Updating of the vendor in case of change in payment method, address change, payments
terms, etc.
Query Management
Resolving issues with Spain clients concerning the payments of Spain suppliers.
Handling Vendor query Management query mailbox to respond to the queries in a timely
manner.
Helpdesk Management
Interacting with clients on regular basis and following the client procedure to
achieve agreed team goals.

Languages
Daily do Quality checks of team members.
Involvement in allocation activity.
Spanish Taking Interviews whenever required for the Spanish language.
English Involved in training in New Resources and their Quality Checking.
Resolving the issues of team members efficiently.
Hindi
Taking the lead in every new task and held responsible for those initiatives.

Mayflower Language Services Nov'18 - Mar'19

Data Analyst & Research on Solar & Climate Projects and translates into Spanish

Moody’s Shared Services

Accounts Payable Associate - Spanish Expert Dec'17 - Oct'18

Transaction Processing
Receive invoices from Vendor through shared Mailbox and do printing and
scanning of invoices for payment.
Managing accurate and timely Invoice processing (PO & Non-PO) up to Approx.
2000 invoices per month.
Processing of Invoices (PO/Non-PO), Credit notes, Brazil, Mexico & Canada
regions
Vendor Management
Creation of new vendors and employees in the system
Reviewing of related documents like OFAC, W8, or W9 forms before setting up
vendor.
Updating the vendor in case of change in payment method, address change,
payments terms, etc

Auditing of T& E Expense Reports

Auditing of expenses reports submitted for Payments with standard parameters
for the US, Canada, Brazil, Mexico, and Argentina regions.
Query Management
Identify the reason for holding payment and fix the issue to ensure the invoices.

Query Management
Identify the reason for holding payment and fix the issue to ensure the invoices
get paid on time.
Interacting directly with the approvers
Working in collaboration with different teams like Payment team, Treasury Team.

Helpdesk Management
Coordinating with Businesses through calls and emails to resolve their queries.
Handle shared Mail Box and respond to queries in a timely manner.
Responsible for Brazil and Mexico mailbox.
Involvement in allocation activity.

Convergys India Pvt.Ltd Feb'16- Dec'17

Quality Advisor - Spanish Expert
Monitoring calls to assess agents across all vendor offices.
Audit calls in Spanish and English for AT&T process.
Weekly calibration with the client for the betterment of the process Quality and a
clear understanding of the latest process updates.
Allocate calls to the team, keeping in mind centers, agents & number of calls
ratio.
Mentoring the newly hired Team members.

Accomplishments:
Won Outstanding Performer Award 5 times in Convergys.
Won Monthly R&R Rewards 3 times for High-Value QA in Convergys.
Received an Appreciation Letter from the Company's Director at Convergys.
Won Outstanding Performer award in Moody’s.
Won R&R Rewards for Best performance in TCS.
Always appreciated by my Managers and Clients for the quality of work and my
hard work.