1. Would you like economy or first class a. No, I don't.

tickets?

2. When would you like to leave? b. Round trip please.

3. Will that be round trip or one way? c. Here you go.

4. Do you have any luggage to check in? d. I have two suitcases.

5. May I have your ticket please? e. On Friday the 16th of April.

6. Do you have anything to declare? f. Economy class.

At the travel agency

At the check-in desk

Agent: May I help you?

Kate: Hello.
Kate: Yes, I need a ticket to Sydney.
Agent: Hello. May I have your ticket and passport?
Agent: One way or round trip?
Kate: Here you are.
Kate: Round trip.
Agent: Thank you. Would you like a window or an aisle
Agent: When would you like to leave?
seat?
Kate: Next week, the 3rd. I prefer a
Kate: An aisle seat, please.
morning flight.
Agent: Do you have any luggage?
Agent: Economy, business class or
Kate: Yes, this suitcase and this carry-on bag.
first class ticket?
Agent: Here's your boarding pass. Have a nice flight.
Kate: Economy class, please.
Kate: Thank you.
Agent: When will you be returning?
Kate: I want to return on the 15th of
April. Passport Control
Agent: One moment, please. Yes, there Agent: Good morning. Can
is a direct flight available on I see your passport?
Northwind Airways. The tickets will Kate: Here you are.
cost 600 Euros. Agent: Thank you very
Kate: Sounds good, I book it. much. Are you a tourist or
Agent: Could I have your name, on business?
please? Kate: I'm a tourist.
Kate: My name is Kate Jones, that´s Agent: That's fine. Have a
K-A-T-E J-O-N-E-S. pleasant stay.
Agent: That’s it. Here you are, Mrs.
Kate: Thank you.
Jones.
Kate: Thank you very much. Good-bye!
 Pair Work- discussion

 Have you ever flown on a plane?

 When and where did you go?

 How long took the flight?

 How was the quality of the service from the flight attendants?

 Did you enjoy the flight or not? Why?

 If you haven’t travelled yet, would you like to travel on a plane? Why? Why not?

 What are they the advantages/ disadvantages of travelling on plane?

The situation: At a travel agency to buy a
ticket for a flight. Working with a
partner, role play the situation, using the
information below.
The roles: A travel agent, a customer.
The situation: At the check- in desk
Working with a partner, role play the
situation, using the information below.

Name: Claire Johnson

Destination: Paris Preferred seat: Window seat
Departure time: 2nd of May 1:30
AM Luggage: 2 suitcases and a hand
Airline: Air France bag
Preferred Class: business

Name: Mario Rodriguez

Destination: Mexico Preferred seat: Aisle seat
Departure time: 18th of June
7:45 pM Luggage: 1 suitcase and a hand
Airline: KLM bag
Preferred Class: tourist
 1. Would you like economy or first class a. No, I don't.
tickets?

2. When would you like to depart? b. Round trip please.

3. Will that be round trip or one way? c. Here you go.

4. Do you have any luggage to check in? d. I have two suitcases.

5. May I have your ticket please? e. On Friday the 16th of April.

6. Do you have anything to declare? f. Economy class.

At the travel agency At the check-in desk

Agent: May I help you? Kate: Hello.

Kate: Yes, I need a ticket to Sydney. Agent: Hello. May I have your ticket and passport?
Agent: One way or round trip? Kate: Here you are.
Kate: Round trip. Agent: Thank you. Would you like a window or an aisle
Agent: When would you like to leave? seat?
Kate: Next week, the 3rd. I prefer a Kate: An aisle seat, please.
morning flight. Agent: Do you have any luggage?
Agent: Economy, business class or Kate: Yes, this suitcase and this carry-on bag.
first class ticket? Agent: Here's your boarding pass. Have a nice flight.
Kate: Economy class, please. Kate: Thank you.
Agent: When will you be returning?
Kate: I want to return on the 15th of
April.
Passport Control
Agent: One moment, please. Yes, there
Agent: Good morning. Can
is a direct flight available on
I see your passport?
Northwind Airways. The tickets will
Kate: Here you are.
cost 600 Euros.
Agent: Thank you very
Kate: Sounds good, I book it.
much. Are you a tourist or
Agent: Could I have your name,
on business?
please?
Kate: I'm a tourist.
Kate: My name is Kate Jones, that´s
Agent: That's fine. Have a
M-I-K-E J-O-N-E-S.
pleasant stay.
Agent: That’s it. Here you are, Mr.
Jones. Kate: Thank you.
Kate: Thank you very much. Good-bye!
Pair Work- discussion

 Have you ever flown on a plane?

  When and where did you go?

 How long took the flight?

 How was the quality of the service from the flight attendants?

 Did you enjoy the flight or not? Why?

 If you haven’t travelled yet, would you like to travel on a plane? Why?

Why not?

 What are they the advantages/ disadvantages of travelling on plane?

The situation: At a travel agency to buy a
ticket for a flight. Working with a
partner, role play the situation, using the
information below.
The roles: A travel agent, a customer.
The situation: At the check- in desk
Working with a partner, role play the
situation, using the information below.

Name: Claire Johnson

Destination: Paris Preferred seat: Window seat
Departure time: 2nd of May 1:30
AM Luggage: 2 suitcases and a hand
Airline: Air France bag
Preferred Class: business

Name: Mario Rodriguez

Destination: Mexico Preferred seat: Aisle seat
Departure time: 18th of June
7:45 pM Luggage: 1 suitcase and a hand
Airline: KLM bag
Preferred Class: tourist